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    Safford Subaru Manassas

    3.9 (167 reviews)
    Open 7:00 am - 8:00 pm
    Updated 1 month ago

    Services - Safford Subaru Manassas

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    17 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto steering and suspension repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Safford Subaru Manassas Photos

    Recommended Reviews - Safford Subaru Manassas

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    **DO NOT DO BUSINESS WITH LIARS & THIEVES** Used 2018 WRX. I drove the 4 hours from NJ to Virginia, Coming into this I know the car would not be perfect but the main issues should be, as it is from "reputable dealer". I met the finance director Mr. Emmir Quiroga (probably the worst person). We found out at the same time that my wife's title for the trade was not signed by her. He then called someone and asked if I can proceed but the person on the phone stated my wife's signature needs to be on it. Mr. Quiroga hung up, said it should be fine gave me a look & in Spanish instructed me indirectly to sign it as he walked out the room to get "water". (Come to find out later It should not have been signed by me since I'm not the owner, my wife is) I then purchased a two year engine and transmission warranty due to it being a used car to cover me for future event just in case. Exactly 2 hrs into my drive my check engine light come's on due to the car sputtering and not shifting properly I almost get into an accident trying to pull over Thank god an emergency vehicle saw me and pulled up behind me to make sure cars don't hit me. Very upset I then called Mr Quiroga told him of the situation he then instructed me tow the car back 2 hrs back to Virginia at my expense. I told him that option does not make sense. After 45 min I found tow & close Subaru dealership, Ourisman. Their service department closes at 6. I had to get a hotel for the night so they can diagnose the car the day after. I get a call from Ourisman the next morning stating that Safford should not have sold me the car in that condition. That proper maintenance was not done prior to putting the car up for sale, basically Safford Brown just changed the oil cleared the engine codes and shined it up for sale. The cause was the valve body was not functioning properly which would have shown up when checked, as well as the front breaks and rotors were rusted out. A $2500 fix. As per Virginia laws all these things must be done prior to a sale of the vehicle as it is a safety hazard. Ex. I was almost in an accident. I called Mr. Quiroga and updated him and he stated "of course Oursiman wants to fix it" told me there is nothing he can do to call the warranty company which I was shocked by what he said. I called the warranty company, coincidentally come to find out they also do not cover that part which makes no dam sense because they do not consider it a part of the transmission...no words. The amount of frustration I was feeling was something I never felt before. Ourisman themselves then called Safford Subaru told them of the situation and tried to have them DO WHAT'S RIGHT by the customer & have them approve an pay for the fix as it should have NOT BEEN SOLD to me or anyone else that way in the first place. NOT ONLY DID SAFFORD DENY THE REQUEST THEY STARTED IGNORING MY CALLS & OURISMAN SUBARU AS WELL. I called the general line and have them try and transfer me to Mr. Quiroga &/or management nothing. I called the general line again and got yelled at on the phone by an employee, like I was annoying them. I called Eric and he finally picks up puts me on speaker and I can clearly hear a group of voice's as well as Mr. Quiroga on the line but he will not come on the phone. Eric states they well get back to me guess what nothing haven't heard from them since. I had to call Subaru cooperate for them to help me out. Ourisman loaned me a car which they didn't have to to get home. My car had to spend a week at Ourisman fixing Safford Brown mistakes. After all of that I tried calling their general manager and everyone else and they clearly blacked balled my name and number as when I try to call, there's no help. Put me on hold and im ignored or it just hangs up. It feels personal. I definitely will be speaking with virgiina BBB as well as my brother who is a lawyer, if they feel like they aren't doing anything wrong they would not literally ignore customers. What makes this so maddening is if Safford Brown approved the fixes and do what's right by the customer there would be no issues.

    documents

    July 17, 2024- I took my car in for an oil change and driver-side window repair. After the "multi-point inspection," I was sent pictures of my car underneath and was informed that the valve cover was leaking oil and antifreeze onto the exhaust, causing an unsafe condition. I was informed that there would be a delay for parts, and I was ok with that. I picked my car up on the evening of July 29, and before I was even at the intersection of 28 and Liberia, the low tire pressure light came on. I would think that should have been taken care of during the oil change. It later came to light that the power steering fluid and the brake fluid were almost empty, which I feel should have also been taken care of during the oil change. That is all minor issues in comparison to what was to come. In February, I attempted to check the oil and was unable to remove the dipstick. I asked the garage next to my work to help me, and they also were not able to remove the dipstick. It had been noted that my radiator was leaking and needed replacement, and I was having the work done at the shop next to work as I was unhappy with the sloppy way my car was returned from Safford Brown. During the replacement of the radiator, they discovered that whoever had done the valve cover replacement had reassembled the engine with the dipstick in the tube instead of removing it before tightening down the engine parts. Which was why I was not able to pull the dipstick out. As shown in the pictures below, there are indentations on the engine block and timing cover. In the long term, I do not know if this damage is going to impact the engine. I do not know if there will be leaks or other issues going forward. I went to Safford Brown on Saturday, March 08, and discussed this with Meredith. She made copies of all of the paperwork and pictures and said she would immediately email Christopher Moore, the service manager. She told me that he was away for the weekend but that he would reach out on Monday morning. On Monday, I sent an email with the pictures and received no response. On Tuesday, I called and left a voicemail. It is now Wednesday, and I have had no response. I am completely disgusted that this is being handled this way. An employee of Safford Brown did a shoddy job, caused damage to my vehicle, and took a great deal of money from me. I would certainly expect a different level of concern for this, not to mention that it is disrespectful and rude. I strongly recommend going somewhere else if you care about your vehicle and expect good service.

    Selfie with our salesperson, Victor
    Nicole G.

    My husband and I drove over an hour to buy a Forester from Brown's Manassas Subaru. Our salesperson, Victor, was knowledgeable, friendly and great to work with. We made a pressure-free decision to buy the car. During our test drive, we were able to bring our baby's car seat and take him with us, which made things easier and gave us a feel for what it would be like to have the car seat in there. The whole car-buying process was smooth and fast, which was important since we had a baby with us throughout the process. We highly recommend asking for Victor. The financing guy, Ayham, was also pleasant to work with and never pressured us into add-ons that we didn't want. Overall, we had a great experience buying a car at this Subaru dealership. Even though we live in Maryland, we'll definitely be back to this location if we ever need another Subaru.

    IF YOU'RE A WOMAN DON't GO HERE BY YOURSELF!!!! I scheduled a service appointment online for my 2023 forester. Last time I had a service they charged me $1500. My previous mileage maintenance package cost $600 and I anticipated this mileage maintenance package to be a similar price. A little bit of background info: Every previous general maintenance appointment I received a loaner car. When scheduling my appointment through their website it offers a shuttle to take you home (pic for proof) since the site said it'd be 3 - 4 hours for them to work on my car. When I got there I asked for a loaner and the guy told me they don't do loaners for general maintenance, so I told him how when I was here previously for general maintenance I got a loaner car and he gave me attitude and said we don't do that. So then I asked about the shuttle and he said we don't have a shuttle so I asked why they offer it when I scheduled my appointment online if they don't have one? The manager Hadley interrupted me and said ma'am I know you're stressed but if you give me a few minutes I can help you out. So I said okay and then the guy who I had been talking to chuckled and goes "you done" so I turned around and walked away to wait on Hanley and the original guy goes "No we're not done you don't get to walk away" so I went back and said then why did you say "you done" and why did Hadley tell me to wait for him? He then asks if I'm going to keep my appointment and if so then to give him my keys and when I give them to him he *GRABS* them from me and walks out to my car. I then decided f*ck this so when he came back in I said I'm just going to leave and took my car keys from him and left. About 20 minutes later I get a phone call and answer it and it's the manager, Hadley, calling to berate me and yell at me for "storming" out and that I can't behave the way I did. When I said sir, there's honestly no reason to be having this conversation because I will never be bringing my car back to your service department and this is incredibly unprofessional. He kept talking over me, completely ignored anything I tried to say and goes "look, I'm just trying to help you out".... NO YOU WEREN'T! You're a 50 year old man who went into a 27 year old girls profile just to get her phone number, call her and use your "position of power" as an excuse to yell at and chastise her. If I was a man the first guy would've NEVER said "you done" to me with a smirk and attitude. And if I was a man HADLEY would've NEVER called me AFTER I LEFT just to act holier than thou and make himself feel bigger.

    Ben C.

    I had a really great experience purchasing my new 2023 Subaru WRX from Safford Brown Subaru Manassas. Chris was my salesman and he was super knowledgeable and very passionate about the Subaru brand. They gave me a great offer on my trade in and we're extremely transparent during the entire buying process. Chris was able to give me my out the door price via text the day before I came to the dealership and to my surprise when I showed up the next day the numbers were exactly the same. They never tried to pressure me into adding expensive extras or extended warranties and sold me my new car at a great price well below MSRP.

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    This team is 5 star for sure! Every employee I passed asked me if I needed help. Talk about customer service!! The dealer is top notch!

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    Page 1 of 5

    Ask the Community - Safford Subaru Manassas

    Review Highlights - Safford Subaru Manassas

    Once the car arrived Eric put no pressure on us to pick it up quickly.

    Mentioned in 24 reviews

    Read more highlights

    Ourisman Ford of Manassas

    Ourisman Ford of Manassas

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    I had an awesome experience at Ourisman Ford of Manassas. Everyone was professional and easy to…read morework with from start to finish. Tyler did a fantastic job helping me through the process he was honest, responsive, and made everything simple and comfortable. He took the time to answer all my questions and never made me feel pressured. Really happy with my purchase and the overall experience. Highly recommend Tyler and the dealership!

    WOW PATRICK IS ALL THAT AND MORE…read more After misplacing a car key which required the vehicle to be towed, I contacted Toyota dealerships in Camp Springs, MD and Alexandria, VA, where I learned there was a major backlog and that the key had been discontinued for select models. Faced with limited options, MOM strongly recommended that my vehicle be towed to Patrick at Ourisman Chantilly Toyota, an advisor she trusts and that recommendation proved invaluable. Over the past year, my experiences with several service representatives at other dealerships had unfortunately been marred by unprofessionalism, unresponsiveness, poor communication, and little to no follow-through, so expectations were guarded. This vehicle holds significant sentimental value for MOM following the loss of Tonya, my sister, on June 28, 2024; Tonya left explicit instructions that the car be taken to Patrick for any care needs, making trust essential. Patrick was prompt, genuine, and immediately put us at ease with his warm, contagious smile; he took ownership of our concern, proactively contacted a locksmith due to the discontinued key, proposed practical solutions, and followed through on every commitment. He also went above and beyond by offering a complimentary ride from my MOM's home to pick up a loaner and ensuring the vehicle was well cared for, including routine maintenance and attention to an intermittent issue. One word to summarize MOM's experience: "WOW!" If you're looking for an advisor who truly shows up for customers, Patrick is the one.

    Mega City Auto Parts

    Mega City Auto Parts

    (2 reviews)

    Great business made sure to have a happy customer and I sure was one. Car parts working nicely and…read morecompany was easy to reach!

    I debated writing this review, after sharing my experience with several people I was persuaded to…read moredo so. I was referred to this location to pick up parts for 2 vehicles my nephew and I are working on. I went to their site yesterday to get information about this business. This is what I read directly from their site. Product and Services: "We offer Recycled engines, transmissions and Auto parts for all imported and domestic cars such as Honda, Acura, Toyota ,Lexus, infinity, Subaru, Mazda, Mitsubishi, Suzuki, Hyundai, KIA, General Motors, Chevrolet, Chrysler, Dodge, Ford Buick, Mercedes Benz, Volvo etc......throughout the GTA and North America" Maybe I am confused but it states auto parts for all import and domestic cars. I went their approximately 130 pm Saturday, January 4, 2019. My nephew was there. The gentleman behind the desk was talking to someone so we waited approximately 15 min, his friend leaves and he asks what do we want? I approached him and stated we are looking for parts for 2 vehicles. He states before he even asks what specifically we needed that they only do full engines and transmissions. As per their website I was a little confused. so I asked about an alternator, he asked me for what type of vehicle than states they do not carry parts just full engines. I then told him we rebuilding a 2007 ford mustang, he repeats very sarcastically that they only do full engines. I proceeded to tell him that is what we are looking for. He asks me what type of engine are you looking for? He tells me we do not have those engines before I even answered? At this point, my nephew just left. The individual was rude and condescending the entire time. It was obvious he did not want to service us. I asked him why he was ostracising us. I wanted to let this go but this behavior is unacceptable. There was no reason for his demeanor. Very aggressive and adversarial. I asked him why he was behaving this way and he looked at me and laughed again very disrespectful for no reason. I feel he stereotyped us walking in the door and just refused to service us. I felt like it was back in the 1950s. What could it have been for him to treat us this way? I do feel we were racially profiled. If that is the case just put a sign on your door we do not service blacks! so we do not need to be exposed to this behavior. I will never patronize this establishment and I will share this experience with as many people as possible.

    Safford Subaru Manassas - car_dealers - Updated May 2026

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