great experience here! William was the tech who assisted me - he tested the battery and replaced it…read morewhen it became obvious that was the issue. he was very friendly and personable and made me feel welcome in an environment that I don't know much about. highly recommend William and the rest of the team here.

Terrible service! I originally went to the True Value hardware store (RICE) to find a bolt for my…read moreold Toyota Pickup. Unfortunately, I missed them as they closed at 1900. I recalled an O'Reilly store had opened up just up the street so I figured I'd have a look and see if they carried bolts. I walk into the store and I am the single customer. Two people behind the counter; a young lade and man. No greeting, no "can I help you"... they were interested in nothing except chatting to each other. I located the small selection of bolts in the store after a few minutes and I asked the young man if he had a thread gauge for the bolt. He responded with "no" and offered no assistance. I said "well then", set the bolts on the counter and walked out. I definitely wont go back anytime soon, if ever.

They really took their time and took care of me, Even if they don't have it they will find it for…read moreyou online or call another location. They went above and beyond to help me out. FANTASTIC CUSTOMER SERVICE! 10/10 store. Thank Ms. Diana and Mr Adrian

9132 Mathis Ave, Manassas, VA 20110 · 3.1 mi…read more I called this morning and asked if there someone who can help the patient jump start his car. Bill from Advance auto in Mathis Ave. so kind enough to come at the parking lot in Ashton Ave. to help the patient. Now a days it's hard to find a kind human being. If you guys need anything, please go to Advance Auto in Mathis Ave. in Manassas. Angela from Carient Heart & Vascular

good servic, found my battery in 30 seconds. review had to be 85 words. good place nice warm goodread more

Amazing experience Will was a great help in identifying my windshield wiper issues! Took his time…read moreand got to the root cause. Will definitely return to buy wipers with Will.

Great Service, Great Prices .I was running a little late, and they waited for me after hours. I…read morecouldn't be more satisfied.I will be back for more

I purchased an engine for my Toyota Truck, Hand it shipped to the Toyota Dealer, Dealer installed,…read morereceived a call, the engine no good. Called and got a replacement and the exact same situation, that engine was no good. I did get a full refund but out of the cost of having two engines put together and installed. Base on the contract they would not cover any installation cost. Ask about this because this was the second engine, thats not a good practice to receive two no good products, a complete waste of my money. I would never recommend using this company for services.

I had a very upsetting experience at this AutoZone location around 10 PM on a Saturday night. I…read morereturned about $45 worth of items, all brand new and unopened, purchased with a valid receipt and a Christmas gift card. I work on cars and often buy parts that end up being returned, so I frequently make returns -- this is normal for my work. Instead of handling this professionally, the manager accused me of stealing, cursed at me, and threatened that they would keep my merchandise and call the police. Regardless, the return was processed and I was able to buy other items with the returned money, so clearly the system did not flag anything. This behavior was completely unprofessional and unnecessary. Even if a store wants to limit returns, it does not justify false accusations, aggressive behavior, or threats toward customers. The manager needs better training on how to treat customers respectfully.

Always really quick and helpful in the front. They were able to fix and replace my headlights…read moretoday. Thank you so much Desiree and Omar!

If I could leave 0 stars I would prefer that. This place had our car for over 3 weeks, kept saying…read more"oh it won't take long".....sent the estimate to the incorrect email after telling them twice. Then say "oh another week" calls back to some man just mumbling nonsense that is not understandable into the phone, so my boyfriend went in person to talk to them. We hear "oh it will be next week"....he goes back and the car is still sitting in the SAME spot as before. We will be taking our business elsewhere and are considering action for unfair business practices.

I called 1 week before to schedule a custom alignment and i told them i have coil overs…read moreI go in 1 hr ahead of schedule just in case and also to clarify what i need done . I go in and they start asking me questions that were already answered 1 week ago. I told him i need a alignment and the suspension has to be fixed cause obviously i have coils.I waited almost 2 hrs just for them to tell me oh we didnt touch the suspension but it seems to be a few inches off , which is dumb i wouldnt have a problem if they charged but its crazy for alignment to take 3hrs and still have not touched the suspension at all. I heard alot of good stuff from them thats why i came here

Had the best price and warranty for my car battery compared to Autozone, Advance Auto Parts, and…read morePep Boys. Napa was $125 for 84 months. The closest comparison was 150 for 48 months. Also very knowledgeable and helpful.

Just stopped this Napa .. a easily accessible location first of all.. I had a great interaction…read morewith a gentleman named Ken. He was knowledgeable and friendly will be my first place to choose for auto parts. Thanks!

I purchase my NGK irridium lV spark plug and was gapping them to my specs. I got to the last forth…read moreplug and noticed it used like really used maybe 100k miles used. It was also another model laser ngk plugs. I called and wasted my time because I had to wait since its out of stock. I also picked it up and didnt get an apology, nothing!!!! I'm simple it happens i I get,but it's all about the outcome. I told him you guys should checked them out before restocking and wasting someone's time. I also said maybe put a seal tape over top of box, so you know if it's been opened or tapered with. He didn't care to listen and said " oh they not going to to do that!!" He also mentioned that it happens on occasions like it's one of americas holidays, so you telling me your not going to help fix the problems that you still claim that's happening all the time or on occasions!! Well it's my last time going there, I PROMISE!!!!!! A simple apology would go far with me or some kind words that you care. NAPA could do better!! The location I went used to be Champion Auto, I never had a problem with them, miss you Champion Auto!! 12/14/23

The guy there doesn't know his job ... instead of selling parts he makes the mechanic. I do not…read morerecommend , the staff do not know how to do their job

I could not be happier with R&j Auto Shop!…read more I have a 99 Chevy Silverado that has sat for years. I put a charger on it, which read 14.4 volts, but still it would not crank. I reached out to a number of shops, and R&j was the most responsive and reasonable. I am so glad I did. Jorge was very communicative, and texted me to let me know when he would be arriving. He brought all the tools needed to diagnose the problem. Since it was an easy diagnosis, Jorge did not charge a diagnostic fee, which was very reasonable. Jorge let me order the parts I needed, and even suggested I replace the serpentine belt at no additional cost. He replaced the alternator, battery and removed the aftermarket alarm that was draining the electrical system. He even diagnosed the brake issue that we found once the truck was running. R&j Auto Shop is my go to for quality, quick auto repairs. Jorge is a great guy and easy to work with. I highly recommend R&j Auto Repair!!

I reached out about an urgent matter and I got a response immediately. Explained the problem and…read morewithin a few days my car had rear brake pads replaced for a great price. I need future work and I'll definitely be considering getting it done with this business. Not sure of his name but he was very knowledgeable and gave me answers even the dealer couldn't do.

WOW PATRICK IS ALL THAT AND MORE…read more After misplacing a car key which required the vehicle to be towed, I contacted Toyota dealerships in Camp Springs, MD and Alexandria, VA, where I learned there was a major backlog and that the key had been discontinued for select models. Faced with limited options, MOM strongly recommended that my vehicle be towed to Patrick at Ourisman Chantilly Toyota, an advisor she trusts and that recommendation proved invaluable. Over the past year, my experiences with several service representatives at other dealerships had unfortunately been marred by unprofessionalism, unresponsiveness, poor communication, and little to no follow-through, so expectations were guarded. This vehicle holds significant sentimental value for MOM following the loss of Tonya, my sister, on June 28, 2024; Tonya left explicit instructions that the car be taken to Patrick for any care needs, making trust essential. Patrick was prompt, genuine, and immediately put us at ease with his warm, contagious smile; he took ownership of our concern, proactively contacted a locksmith due to the discontinued key, proposed practical solutions, and followed through on every commitment. He also went above and beyond by offering a complimentary ride from my MOM's home to pick up a loaner and ensuring the vehicle was well cared for, including routine maintenance and attention to an intermittent issue. One word to summarize MOM's experience: "WOW!" If you're looking for an advisor who truly shows up for customers, Patrick is the one.

I had an awesome experience at Ourisman Ford of Manassas. Everyone was professional and easy to…read morework with from start to finish. Tyler did a fantastic job helping me through the process he was honest, responsive, and made everything simple and comfortable. He took the time to answer all my questions and never made me feel pressured. Really happy with my purchase and the overall experience. Highly recommend Tyler and the dealership!