My wife took our Toyota Sienna there for their standard service safety inspection. When she came…read morehome, she told me the vehicle was acting funny because the doors would malfunction. Being a DIYer for our vehicles I popped the hood and immediately noticed the battery was out of place - the wing nut that secures the hold-down bar / J-hook was missing so the battery slid around freely. For those who know what I'm talking about, in order for this to happen the wing nut / washer has to be deliberately loosened with a socket wrench on to remove - it's not something that comes loose and pops off easily. Not pointing fingers, but I have concerns for sure. 1 - why does the battery hold down bar need to be tampered with? 2 - I torqued that bolt to OEM standards + installed the battery myself a few weeks before and then checked on it personally just to make sure things were good a few days before this safety inspection, so definitely didn't come off on its own. 3 - if this was an honest mistake, again, what are you doing tampering with the battery hold down bar for a safety inspection? Did you think it would disconnect before my wife drove off so you could score extra $$$ on maintenance repairs? While the service and price here are comparable to other gas stations in the area, this place certainly has lost my trust - I will be steering well clear of this place; don't want them under the hood for anything and have told everyone in my DIY crew about it.

I use apps for everything these days. Even to pay. I ran off and forgot my wallet this morning. I…read morewanted to get some gas and this was the closet station. I wanted to use their car wash as it is now open consistently. So I found out about the Shell app. I downloaded it. Entered a virtual card into the wallet of that app that had a spending limit on it. My car never holds more than $40 even when close to empty even with today's high gas prices. So I set up the payment in the app for $60 as the maximum purchase (again I wanted to get the $13 car wash I think it is). It said there was a problem. I lowered the max purchase in the Shell app to $40. Again it said there was a problem. So I just left as I had enough gas to get back home even though it was below a quarter of a tank and who knows what accident and road construction would have be sitting for 30 minutes or longer. I received texts saying that Shell pinged my purchased limit card for $100 each of the two times I tried the Shell app at the station which would require me to increase the max purchase for that card to use it virtually. So why ask for your max purchase if you are going to preauth for $100? Why not just say we are going to preauth for $100 no matter what? Someone at Shell needs to go to mgmt school. Too many mgmt issues over the last year

I would like to thank Happy for being able and willing to fit me in just before closing for a VA…read moreSafety Inspection. I appreciate him extending his evening working to help me out! (It was also fun to impress Happy with my car's tight turning radius!) Thank you, Happy!

I've been going to VA Tire & Auto in Gainesville, VA for at least 5 years now. It's so nice to see…read morethe same emissions & safety sticker tech year after year. And it's especially nice when they recognize you and ask how you are doing and that it's been a while since they saw you. "Happy" is that guy. That friendly face and knowledgable tech who really takes his job seriously and enjoys greeting you. It's nostalgic and it takes you back to an older era where neighborhoods where smaller and there was a tighter sense of community and everyone knew each other. So a big Thank You! to "Happy" for making me happy whenever I go to VA Tire & Auto for my emissions & State safety inspections and any other auto mechanic needs.

Stopped in here to ask some questions and get some guidance on a future 4x4 purchase regarding…read moresuspension lifts, wheel and tire sizes, winch installs, and other aftermarket modifications. Folks here seem very knowledgable and gave me some good information to use in my planning!

Awful. Tori, the "manager" is a lying monster. When you bring your Jeep 40 miles from your home…read morethinking it's going to be in good hands because it's an Offroad shop and then you you have to call them after 2.5 weeks to find out from them over the phone that they verbatum "somehow accidentally bent your axle and will have to order a new one" and then "sorry, should have called you." After picking up the Jeep you later find out the rear differential that you originally went there to get fixed was replaced by used gears AND you find out later that you were still charged the price of new gears. That's right. I paid these guys about 2000 to replace my rear dif. Drove it for about six months and they burned up. "New gears." I called them and explained the situation. I was promised it would be fixed...I had it towed back to Tori and he decided to disappear that day and his 18 year old staff told me "we're sorry, looks like you hit a pot hole we can't fix it, that's what our 'boss said." That's when I had AAA tow it for me to a trusted hometown mechanic 100 miles away. That's when they tore it apart and showed me the numbers on the gears that were 10 years old. I wouldn't trust this place to put air in my tires. Go elsewhere.

Do a great business but sadly they have closed. I went by there today. The phone numbers…read moredisconnected and the building is for lease

I have used these guys for over 10 years to work on my fleet of trucks. They are great and very…read morereasonably priced.

The trailer hitch on my Subaru Forester was done with great professionalism. After my new trailer…read morehitch was installed, the installers showed me how to properly take off and put Back on the hidden hitch on my vehicle and to lock it in place. Great Customer Service at this facility. I highly recommend American Truck and Trailer to anyone needing a trailer hitch installed. .

We have taken our trailer here multiple times for inspection and repair. They are always friendly…read moreand helpful. We usually have questions about the trailer and they are very patient in explaining our options. We've taken our truck there a couple times as well and again they were super helpful.

Agree 100% with all the other positive reviews. Scott is extremely honest, knowledgeable, and is…read morevery fair with his prices. I'll definitely continue to bring my vehicles, especially the older ones here.

Great place to service our car, Scott was very attentive to our situation. Will definitely tell our…read moreneighbors about the great service.

Was on this side of town and early for an appointment. Decided to get my car inspected. Found this…read moreon Yelp. A little challenging to find although the GPS took me right to it. Garage door closed (it was winter) but clearly marked for inspections. Realized later that there was a big vehicle parked in front of the entrance with the name of the company. That door is to the right of the garage door. Interesting waiting room. Lots of antiques to look at. Creepy dolls, age old magazines, Christmas decorations, and piles of 8-tracks! The wait was very entertaining!! Great music while you wait too!!! Everyone super friendly. Inspection was $20. I'll be back in a year :)

Headline: Tax Evasion Tactics and Dishonest Pricing - Avoid This Shop!…read moreI had a very disappointing experience at this shop. They use classic bait-and-switch tactics to avoid taxes and overcharge customers. Initially, they quoted me a ridiculous $930 for labor on my Lexus ES350, then offered to "lower" it to $790 only if I paid in CASH. This is clearly a tactic to avoid taxes while still charging premium rates. I provided all my own parts (spark plugs and two catalytic converters). Even though they only installed ONE of the two converters, they still forced me to pay the full "cash price" we had discussed for the entire job. When I asked about the second converter--which is a simple 30-minute job in the front of the engine--the mechanic tried to extort another $350 from me! To make it worse, the mechanic lied to my face about the technical difficulty of the job to justify his price hiking, claiming the rear catalyst is easier to access than the front one (a blatant lie to anyone who knows Lexus engines). These people are not honest mechanics; they are predators looking for cash-heavy transactions. The shop is empty for a reason. Check the other reviews--I'm not the only one they've tried to scam. Do yourself a favor and go to a professional shop that accepts cards and provides honest estimates.

Excellent in communicating what he would do and prompt on arrival time every time. Better service…read moreand cheaper than going to the shop. The only thing that could stop you from getting your car service is Mother Nature; otherwise, you won't want to go back to the time consuming and up charge of a shop. I don't know if other mobile mechanics are this good since it was my first time, but Joe has my business for everything that he can do on my car. I high recommend him.

From the owner: Breaks replacement, alternator replacement, starter replacement, light bulbs replacement.read more