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Gainesville Garage

3.6 (45 reviews)
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Services - Gainesville Garage

Check engine light

Engine oil light diagnosis

Auto general diagnosis

21 More Services

Auto noise diagnosis

Tire Pressure Monitoring System diagnosis

Auto no-start diagnosis

Auto vibration diagnosis

Auto diagnosis or inspection

Auto pre-purchase inspection

Auto maintenance

Oil changes

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto exhaust repair

Auto HVAC repair

Auto light repair

Auto steering and suspension repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Trailer repair

Gainesville Garage Photos

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Recommended Reviews - Gainesville Garage

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An employee being extremely rude and aggressive over text, unprompted.

This is the worst service and treatment I've ever recieved at a car shop, which as a young woman, is saying a lot. I brought my BMW in for a diagnostic (which i was told would be free over the phone, should've got it in writing but hey). I knew a few specific things were wrong with my car and just needed confirmation. They did the diagnostic, told me that they *could* fix my car, but it would cost over $7000 and they don't really feel like it. So i said, 'I don't mind the price, can you just fix it?', to which they basically responded that they could but they won't because they don't want to I thought fine, I'll just pay $300 to tow my car to another shop that's actually worth their salt, after already having paid $300 to tow it to Gainesville garage in the first place. And THEN they had the nerve to tell me it would be $200 for the diagnostic! I actually thought it was a joke. You tell me the diagnostic is free, I bring my car in, you tell me you could fix it but won't because you don't want to, and then you want to charge ME to keep my car for two weeks and then tell me you COULD do your job but won't? Absolutely ridiculous. And I haven't even touched on the attached image. That's a screenshot of someone at this shop texting me through the shops official line. As you can see, at first it's normal texts, and then after they ask me to get my car, and I say I will, they message me a day later with an all caps text. Extremely off-putting, nasty, and unprofessional behavior to display towards a customer. I called immediately after receiving this text to ask which employee texted me in all caps and the front desk lady that wears a ton of eyeliner LIED and said "our system does that automatically". Clearly not, when I have several examples of cordial, professional texts above it. Just so foul on so many levels. Oh, and I had left two nice bottles of wine sealed in wine gift bags in the back of my car when I dropped it off, and when I picked it up, they were gone. They were wines that I brought back as gifts from international travel, so couldn't even just go and replace them. So yeah, this is a shop of liars, scammers, and thieves. In that order. And their prices are insane, a much better mechanic all the way in ARLINGTON fixed everything that this shop quoted me and MORE, and I paid $5500 in totality, a full $1500 less than what I was quoted here, and again that's in Arlington where they pay 3-5x more in monthly rent for the shop. Do yourself a favor and don't bring your car here. I trust the high schoolers at jiffy lube more.

The "torn up" wiper blades that were having no issues on the car.

I wanted to share my personal experience from earlier this week at one of our locally owned car repair businesses, Gainesville Garage. I had an appointment on Tuesday, January 21, for three specific issues: 1. I requested an oil change and replacement of the oil filter. 2. I asked them to check the tire sensor light, which had been on despite the tires being fully inflated. 3. I needed them to inspect the front passenger tire for a leak, which started long after the tire sensor light had first appeared. They examined the car and attempted to call my father, whose name is on the account. Since he was at work and couldn't answer, they contacted my mother as the next point of contact. During the call, they informed her that I needed four new tires, as one had a hole that couldn't be patched. Additionally, they claimed my windshield wipers were "torn up" and needed replacement. My mother declined the wiper replacement, but the employee pressed her, offering to do the installation for free. She declined again, but after continued insistence, she reluctantly agreed. When I went to pick up the car, I reviewed the service invoice and noticed that only the front wipers had been replaced, despite a note indicating that the rear wiper was falling apart, which was true. The issue? My boyfriend had replaced my front wipers less than four months ago, so we knew they were in good condition. We requested the original wipers back. In Virginia, if a shop performs work on your vehicle, you have the right to ask for the replaced parts, and they are required to return them. When we made this request, the owner insisted the wipers were "torn up" and had already been thrown in the trash. We insisted on getting them back regardless. He was incredibly rude but eventually retrieved them from the trash. Upon inspection, we confirmed that the wipers were not torn up at all. I have included pictures of the so-called "torn up" wipers below. We requested a refund for the unnecessary wiper replacement, but the owner refused. To make matters worse, later that day, the tire sensor light and oil light came back on. I informed my father about the issues, and he contacted the shop the following morning (Wednesday) to speak with the manager or owner in hopes of resolving the situation. The owner, Ed, refused to reimburse us for the unnecessary wipers and claimed they had done nothing wrong. The wipers they installed also still had a hard plastic protector on the passenger side wiper, that would have scratched the windshield had I turned them on at all. He also admitted that they hadn't checked the spare tire sensor, meaning the tire sensor issue was not fully addressed. My father has been a customer of Gainesville Garage for almost four years, and this type of customer service is unacceptable. This is a warning based on my personal experience at this shop to help others avoid similar frustrations.

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6 years ago

Pam & Ed were on duty. These folks are great. Saved me some money, too, on a needless repair,

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9 years ago

Fantastic, reliable, and prompt service. Gainesville Garage fixed my 1999 Toyota Camry engine problems in just a few hours.

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10 years ago

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Ask the Community - Gainesville Garage

Review Highlights - Gainesville Garage

I was impressed that Ed, first of all, took my call and actually took a lot of time out of his busy day to hear my story.

Mentioned in 4 reviews

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Piedmont Tire & Auto

Piedmont Tire & Auto

3.5
(127 reviews)

Piedmont Tire and Auto has my complete trust. Had purchased tires from them many years ago. Was…read morerecently told that I needed new tires, went to the usual tire places, received quotes and then remembered them. I called, told them the make, model, and wanted something good in snow, rain, and off road (for a Jeep). They answered a few questions, ordered the tires, I scheduled the appointment, got them put on, and when I went to pay thought it was a mistake because the price was so low. After paying, was driving off the lot and immediately noticed a huge difference - it rode much smoother. The next day, researched the tire brand thinking with such a low price, it was a bad brand - only to discover that the brand is a recognized one and of high quality; additionally, the specific tire's description specifies that it is made for snow, rain, and for off road. I love, love, love Piedmont Tire & Auto. The professionals are incredibly good, attentative, and polite. One recommendation is to either drop it off or Uber somewhere while waiting. Though they are efficient and operate, smoothly, they have a constant flow of customers. They appreciate buffer time to accommodate everyone.

If you want yourself and your family to be personally attacked on social media for criticizing a…read morebusiness, go to John Filippone! if you want to have perfectly intact parts replaced (oil pan) and be charged hundreds for them (albeit refunded at the price of a cliental) while the mechanic slams the door in the office after being questioned about it, go to piedmont. Questioning why an intact part was replaced will get you "fired as a customer". If you want to have the same issue regarding tire vibration that cut through 3 pairs of tires in around 2 years, go to piedmont. If you want to be told its balancing, no its alignment, no now 3/4 of your rims are magically bent the day after we replace and rotate your tires even though we stated the bend was not there when you brought it in 4-5 months prior but its absolutely not our fault and is "impossible" for it to be, go to piedmont and lastly, if you want your father repeatedly implied to be giving "bad advice" .. because i guess a young woman cant ask questions of her own accord regarding HER car.,. based upon a singular, previous appt where my father questioned why a perfectly intact oil pan (which now his oil leak is WORSE after going there AND they put regular oil in instead of full synthetic???) was replaced and charged, go to piedmont!!! Not just haymarket piedmont- all piedmonts! I tried to give them the benefit of the doubt for a long, long while, even referring my family there given their cult following- but 2 years later, at least 4 pairs of tire purchases later... i have the same problem i walked in with years ago, and now the owner, John, utilizes his platform of 33,000 locals to villainize prior customers, make personal attacks, and cruel allegations. Of note: John frequently offers money up for anyone to grab regarding either tire service, coffee, etc. If you contact him about this, he will warp it as asking for handouts. Also, on the very large facebook forum, the group rules state fundraisers must be approved by admin (him). If you ask him to post a medical fundraiser for medical equipment (saving a sick service dog), he will again warp it as asking for handouts to the public. He will then utilize his platform of 30k locals to bash previous customers- including posting their picture with name calling and cruel accusations. This is the caliber of businessman you are dealing with.

Complete Auto Center

Complete Auto Center

4.9
(37 reviews)

I had such a great experience here - I originally went in for a brake inspection after another…read moreshop told me I needed work done, and Kevin took the time to thoroughly check everything for me. Not only did he explain things clearly, but he was also honest and reassuring -- he let me know my brakes were actually in good condition and didn't need any work at this time. That kind of transparency is rare and very appreciated. What really stood out to me was his integrity. He didn't try to upsell me or push unnecessary repairs, saying "sometimes you just gotta help people out." That genuinely meant a lot. It's hard to find a mechanic you can trust, and this experience gave me a lot of confidence in coming back here for future maintenance. Highly recommend to anyone looking for honest, knowledgeable, and kind service.

Complete Auto Center truly looks out for you, Kevin and team set the example when it comes to…read morecustomer service. I went to CAC many years ago for some work on one of my vehicles off of a recommendation from a friend. You won't feel taken advantage of here, and you won't have to worry about spending on unnecessary repairs. I trust Kevin, John and the guys to take care of my vehicles and you should too. I went back to Kevin recently after another shop told me I needed a new engine. After some thorough diagnostics they told me that wasn't the case. I made a mistake and went somewhere else and paid dearly for it, Complete Auto Center saved me big time. A huge thanks to Kevin and team, highly recommended for all your auto repairs.

Gainesville Garage - autorepair - Updated July 2026

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