What an absolute nightmare! RPM had possession of my Porsche for a staggering 14 months. Throughout this ordeal, I received conflicting and inaccurate information about the car's status. I was told various stories, from the original technician leaving, uncooperative Porsche dealers, to receiving supposedly new parts that turned out to be defective, necessitating reordering.
The frustration continued when I was called to pick up my car on three separate occasions. The first time, to my dismay, I found that the same problems I had reported two months earlier were still unresolved. The windows, trunk, spoiler, and seat were all still malfunctioning. To make matters worse, I was then informed of additional delays, with the excuse that the keys needed calibration. I was told that my car had been taken to Charlottesville Porsche for this purpose, but when I reached out to them, they denied ever having received my car and stated that they only needed the serial number.
Upon my second attempt to retrieve the car, I was met with even more disappointment. The interior convertible roof liner was torn and detached, and the car itself was filthy and moldy. This was particularly distressing since I had been assured that my meticulously cared-for car would not be subjected to the elements and would always be stored properly.
I escalated the matter to the owners of RPM, who initially seemed concerned about my grievances. They assured me that the car would receive a new roof liner and a thorough cleaning and detailing. However, when I eventually picked up the car, it was evident that these promises had not been fulfilled. The car had only been minimally vacuumed, and the condition of the vehicle was far from satisfactory. To compound matters, I discovered a crease on the front left panel and a bent license plate, as if the car had been involved in an accident.
Despite my attempts to communicate with the owners, I have been met with silence. Requests for them to call me have been met with the same response - they are conveniently out of the country. Even though the owner's initial response via LinkedIn was made while she was out of the country.
Adding to my frustrations, I am still missing a key, and never received replacement fobs. The old ones do not function remotely. I showed remarkable patience and understanding with RPM over the course of many months, only to be met with dishonesty and an utter lack of respect for my property. I am still maintaining optimism that Amanda and Samuel Rachidi, the proprietors of RPM, will eventually provide a response. Despite the challenges, I am holding onto the hope that they will acknowledge and address the issues I've encountered. read more
