(I spend about $18,000 a year in renting trucks, so I'm an expert at this stuff. "This is the…read morenice/watered down version". It would actually take a small book for me to explain the many nuances of issues I had to face and attitudes I overcame with the many different people I interacted with in this organization) - I rented a 16' box truck and drove 1 hour to client which had a load for me to haul. The client asked me to move truck closer to building, when I tried to start truck, it was completely dead. The alternator was bad, not the battery.(I am a certified mechanic) When I called for replacement vehicle, the location I rented it from made me call the 800 service number. I was on hold for 22 minutes. When he answered, he told me I could not get a truck swapped out, I must have service come see the truck. When asked how long that would be, it was 2 to 4 hours. I said that wouldn't work. He hung up on me. I called the local regional office near where I was broke down and demanded they swap trucks. The local agent close to my breakdown said no problem to swap out, but was trying to charge me their standard rates. So I called my regional sales agent who had gotten me special contract pricing due to the amount of rentals I use every year. I had to fight with both regional offices to work that out. The problem came when both the local agent and local manager promised me someone was already dispatched and on there way, and I had to call back 4 times during a 6 hour period before they finally arrived. For reference, I was exactly 2.8 miles from their office! When the truck finally arrived, they didn't have me sign any paperwork or anything. Thy guy jumped out of truck, jumped into a waiting van and split! Didn't check my driver's license to make sure it was me, or anything. This 16' box truck was newer and the trip went fine. Due to my original issues, I wanted to make sure I would not be charged any additional money since I had to wait over 8 hours for the new truck. (they actually cost me around $650 because of this issue, but I was more worried about the long term relationship with my client). The regional office that wrote my original contract had to fight with that other regional office, and after around 4 to 6 hours, they called me and told me they had finally worked it out. I was just to drive it back to my original place of rental and they would work everything else out on their end. I would not be charged for the truck. Today, which has been 24 hours since returning the truck, I get an inspection form showing around 15 to 16 points of supposed damage on the truck they swapped me out with and now I am fighting potential claims, as well as these being added to my record on their database. Which not one scratch was put on vehicle by me. I have a perfect driving record with Enterprise and Budget truck rentals over the past 12 years. The original contracting agent and I know, what they did was not put any previous markings down, and now they're trying to potentially hold me accountable for all previous damage on this vehicle. The only person in this whole scenario who was trying to help me was the original contracting agent. Everyone else had 'zero" care about taking care of me as a customer. As a small business owner and a business coach, there are just way too many red flags here and if you rent from these guys, make sure you check every single thing there is. From the document, to the truck to the entire nuance of your trip. I rent trucks from multiple other sources and I have never experienced such a degraded level of customer service in this industry. Even Uhaul which some claim to be the worse, has given me better service than this.

I made reservation two weeks before the date of my move, for one day truck use for about 45 miles…read more The customer service was great, I had a confirmation few days before the date. Came in the morning to pick up the truck, was in and out in 20 mins! Super easy, since most of the application, documentation is done online. Lovely gentlemen helped us get the truck with good functioning door, explained the rules, details! Very pleasant. These trucks are much better than other trucks, since I was doing the move myself, the trucks have all the features I needed, backup camera even. Loved it. Returned the truck the same day at fhe location and dropped the key in the drop-off box, next day I got email with final price (based on miles) and the deposit was returned on my card ($150 temp hold). Great truck, service and good people at this location.