When I bought an old used 2011 Tundra, I asked them for basic maintenance and alignment. I also…read moreasked them what they think of the truck and what they recommend. Very honest, kept it simple, and didn't try to upsell. Bought another used Tundra that had some issues. Brought it to them and they figured out all my issues like new alternator, wheel bearing with all the fixings, and fixed the air vents not changing with the controls. They also gave me things to look out for when I asked what they think of the truck or if it's junk. They gave me price quotes for things I want to do in the future when I asked too. They may be a little pricey but they like using OEM parts for things that affect the engine or performance plus they warranty their work and are honest about it all. I like the invoice they send with pictures of things that concern them with their recommendations. And to the mechanic that worked on my truck. Sorry I didn't realize it was soo muddy underneath. You are awesome!

I took my vehicle to Gainesville Garage for a radiator and thermostat replacement, as well as an…read moreoil change. The day after picking it up, I found a puddle of oil in my driveway and active drips on every single oil pan bolt. I took it to a different garage, which performed a thorough degreasing and engine oil UV dye test. They found absolutely NO oil leaks (this is important later)--proving Gainesville Garage had simply spilled oil everywhere during the service. During that same visit, the second shop topped off my coolant, noting it might just be a lingering air pocket ("burp") from the radiator and thermostat job, but told me to keep an eye on it. Over the next two weeks, I had to refill my coolant reservoir 3 more times. After discussing with the second shop, they suggested I take it back to see if Gainesville garage would honor their work since this was likely still under warranty. They recommended I request a pressure test and/or a block test. I made an appointment to bring the vehicle back to Gainesville Garage on a Friday morning, specifically requesting a simple, non-invasive cooling system pressure test or block test. At drop-off, the manager, Ed, immediately became defensive and stated in an accusatory way that I had taken my vehicle somewhere else since my last visit. Despite his hostile attitude, I left it there when promised they would get it taken care of. By late Friday afternoon, I had heard nothing. I called to check in, and they claimed they had to "drive it for a while" to recreate the issue. When I asked why the requested pressure test hadn't been done, they claimed they were "planning to do that next" but would now need to hold my vehicle over the entire weekend. I left my vehicle all weekend, and Monday came. They were completely radio silent until nearly the close of business Monday evening. When they finally called, it wasn't with pressure test results, it was to tell me they had taken the intake manifold apart and that I was leaking both oil and coolant into the engine valley (remember the other shop did a UV dye test and found no leaks). Along with this was a $3,000 repair pitch stating I needed a brand-new oil cooler assembly, valve cover gaskets, a PCV valve, and spark plugs. I immediately stopped him. I stated that I never authorized my engine's intake manifold to be torn apart. I reiterated that this was explicitly supposed to be a standard pressure test or block test so I could get an estimate if it wasn't related to the previous work, and that they had now held my vehicle for four days with nearly zero communication and no loaner vehicle. I told him flat out that I did not have $3,000 and instructed him to put my vehicle back together. When I asked what they thought I owed for this unauthorized work, they replied: "Nothing." On Monday morning I was notified my vehicle had been put back together and was ready for pickup. I knew they slapped it back together since I refused the repairs so I called and Ed answered. I asked him if the truck was good to go and he said yes. I asked if they had reused the old gaskets or put on new ones and he tried to say they hadn't taken the manifold off. I said "Oh, really?" (I had the estimate with pictures of it off. those are attached to this review for you to see too.) Ed played coy and said he would go check. When he came back he said "No sir, we didn't" I asked him to clarify as his answer was unclear as to whether they had used new or old gaskets. Ed said they did not use new parts because I refused all work. I told him I had not authorized any of the work they chose to do. He said "Come on man, we were trying to help you out!". I said by forcing me into work I can't afford to do right now. I then said "You and I both know you aren't supposed to use the old gaskets". The moment I called Ed out on this, he completely snapped. Ed started yelling at me over the phone, told me he was "done with me," (No Ed, you aren't) and screamed at me to come get my truck. They blatantly violated the Virginia Automobile Repair Facilities Act [59.1-207.3]. Reusing those gaskets isn't just severe mechanical negligence that would almost certainly introduce vacuum leaks if I had driven it. It is actively sabotaging the vehicle because I refused the unauthorized work. I refused to drive it and instead had flatbed tow it directly to a trusted shop to have the issue addressed. Which it was, for substantially less money. Gainesville Garage stalls you, holds your vehicle hostage, performs unauthorized work, breaks the law and uses predatory practices to scare people into authorizing repairs. Ed is by far the most unprofessional mechanic/shop manager I have ever had the displeasure of dealing with and when they have your vehicle held hostage, there isn't much you can do. But now, I have my vehicle back...and there is quite a lot I can do.

Thanks oscar for installing my battery for me. Initially we tried to get it through mathis…read morelocation, but mathis " didnt want to drive to pick the battery up" Thanks again oscar!

Amazing experience Will was a great help in identifying my windshield wiper issues! Took his time…read moreand got to the root cause. Will definitely return to buy wipers with Will.

Have you ever asked anyone: 'can you recommend an honest mechanic'?…read moreAs consumers who work hard for our pay, we have a fear of having a 'bad' mechanic experience and spending lots of $'s. I think most all of us can tell a bad 'mechanic story.' Few of us can tell a 'good mechanic' story but this is one. I recommend you talk to Billy on the phone, he will give you the straight scoop. The issue was a 2004 Mazda 6 that had a 'check engine light' on. The car is tagged in NC and the registration expires the end of May. In Carolina you can't get your registration renewed unless your vehicle can pass a State inspection. After talking to Billy on the phone he said bring it in let's take a look; It was almost 5p on Friday when I got there. I think most people are ready to roll @ 5p on a Friday. He has straight up and professional. He said we will run a diagnostics on it and if we can fix it we will but we'll call you if it's going to cost you money. We spoke on Monday morning. He said we ran the diagnostics and we can't find an issue and there is no bad code history. What's the charge I asked? No charge he said, all we did is run the codes and nothing is wrong with it so you can come pick it up and theres no charge. Now we are holding our fingers that the check engine light doesn't come on before we get it to NC for a State Inspection so we can THEN get the registration renewed before the end of the month. So that's the rest of the story. I would not hesitate to recommend these guys.

Called today May 30th around 415 for a last minute inspection that my adult son waited until last…read moreminute and thank god they said sure come on over. I told him that inspection station would be busy and waiting until the end of the month was a bad idea so I am beyond thankful for fries garage. I will definitely be back with my car to get an estimates on a few repairs my car needs.

Buddha and Alex are the best! Buddha is so knowledgeable. I had to get a new alternator, water pump…read more& then my tire sensors started failing. I love their hours because my previous shop closed at 5 and were closed on Saturdays. Thanks so much!

do not bring your car here. 100% scam!! they replace my transmission and cooling system. car broke…read moredown the next day with the coolant spraying all over my car because the hose was never put on right. then it took them 3 weeks to fix it. the. they try to charge me 3k in additional work. but everything they did had to do with there previous work. so after waiting 3 weeks. i finally got my truck back after fighting and refusing to pay twice. I take the truck home and the very next day. the truck breaks down. engine over heats. why? they didn't put another hose on right and it leak out. so now I'm in the shop waiting for them to fix it. it's been 2 hrs. they also didn't want to cover the tow truck fee. this place is a joke. a scam! do not bring your truck or car here. they do not have license tech here. just a bunch of cheap labor who claim to know. but they don't. They also charge me for the tow back to there shop. Again don't do business with these people. I have pictures and videos if anyone wants to see for yourself

I've used this auto shop several times for both cars. We've had services ranging from routine…read moreinspections to minor repairs and each time have left satisfied. Their front desk has always been courteous and up front regarding costs and time estimates. BUT--- I most appreciate their honesty after the last service. I had two damaged tires replaced and asked them to replace the brakes as well while the car was there. Another auto shop had told me a few months earlier at the state inspection I should have that done but i didn't have time that day. Turns out that other shop was just trying to get more $ out of me. Bills auto informed me there was still adequate life in those brakes after inspection. They did not replace them although it would've been some quick and easy profit. The tire replacement was done at a fair price. We've had other places price match for lower but the cost was still reasonable.

I always recommend! I have been going to Bill's for years now, Happen to find the shop by…read morerecommendation. They have been great to work with giving it to you straight forward as to what needs to be done and what does not. I appreciate this, as most places will sell you a service you don't need. Will continue to be a repeat customer.

*long post but worth the read* I have been a loyal Jiffy…read moreLube customer for almost 10 years. I continue to patronize JL because there is NO WHERE where you can get an oil change this quickly. That being said, I have also been to many different locations throughout the years, and also go about every 3 months because I commute (more miles = more oil changes). I had been frequenting one in Woodbridge for the past few years, but I recently had a not so great experience at that location, so when I was due for an oil change again I decided to go to this one instead. They were incredibly quick and everything was wonderful. About a month later, I went to change all of my air filters out myself when I noticed that the cap to my transmission fluid (something that Jiffy Lube checks during every signature service oil change) was left OFF of the opening! This was incredibly concerning because contaminated transmission fluid can ruin your transmission. Anyways, I put the cap back on and brought it in the next day. I ask for a manager and explain the situation... Luis treated the situation the best way I think possible. He cleaned the transmission fluid housing (not sure the exact verbiage) AND flushed the fluid and replaced it without hesitation. He was incredibly concerned, honest, and polite... AND provided me with an excellent solution to my problem. I was out within 15 minutes (as always). Excellent, excellent service... I will return again and again. Also... to the reviewer complaining about the price... there is NO WHERE you can buy that much FULL SYNTHETIC for $40

Avoid at all costs. I have been coming to this Jiffy Lube for years, but now the management has…read morechanged and it took me over an hour and a half after I was told to pull my car up to the bay behind two other cars. I did so and when I moved up to the bay I was shown the waiting room. Unbeknownst to me they kept moving my car to others in different bays and it was another 1/2 hour before my car even got in for the oil to be changed. After over 10 years coming here I plan on finding another place for oil changes.

Moved to a Virginia and started going here. These guys are fast. They do an amazing job. They go…read moreand extra mile for ya. Really really satisfied. Sorry I had to leave. The staff here so amazing I always bought pizza for everyone out of my own pocket. Sorry to have had to move!

"I recently had an issue with the lights on the back of my 2018 Ford F-150 and brought it in for…read morerepair. Initially, I received excellent service from Julian, a serviceman who assisted me at the front desk. He provided a lot of helpful information about my warranty and offered various services related to the lights. While waiting for the repairs, Julian kept me informed about the expected duration and when the parts would arrive. I appreciated his communication. However, things took a turn when Julian had to consult with his service manager, Tamara, regarding the battery and whether it would be covered by the warranty. It was at this point that problems arose. Tamara suddenly claimed that none of the work on the lights would be covered due to pre-existing superficial damage to one of the taillights, which I had not mentioned when dropping off the vehicle. It's important to note that the issue I brought in the vehicle for concerned all four lights malfunctioning, not just the damaged taillight. Throughout the process, Tamara displayed rudeness and a lack of professionalism, refusing to assist me in any way and making the situation needlessly difficult. To make matters worse, Tamara decided to reissue a report that had already been sent to me, now including a charge for a diagnostic fee for the lights. The existence of the small damage was already known when I dropped off the vehicle, and no mention was made of a diagnostic fee until Tamara became involved. When I arrived at the office, I was surprised to find a new bill that included this charge, even though Julian had previously sent me the same bill without it. Julian seemed almost embarrassed to hand me the updated bill, knowing that Tamara had added the charge. Throughout the entire process, Julian tried his best to maintain professionalism and rectified the situation by removing the obviously unfounded diagnostic charge. Moreover, when I entered the office, Julian was kind and provided me with good service, acting as if there were no issues. However, Tamara positioned herself aggressively close to me, making me feel confronted, and repeatedly asked if I was satisfied with her service, despite our previous conflicts and my expressed dissatisfaction. It appeared to be an intentional attempt to provoke a reaction. Overall, the experience with Julian was positive, but Tamara's behavior was unprofessional, aggressive, and tarnished the reputation of your company. I was under the impression that inspections were covered by my warranty based on previous visits, but Tamara insisted otherwise unless I could provide specific warranty clauses. In the end, it all felt very unprofessional and was an embarrassment to your company's name."

There is a social place in my heart (and my SUV's heart) for Battlefield Auto Service Center…read more Always quoted a fair price, never oversold unnecessary items, exceptional quality through and through. Love this place.

Called in to have my stuff retrieved after an accident occurred at 3:45PM. Online it shows that the…read morecenter does not close until 5PM. When an agent answered, I was greeted with disrespect and hostility. It seemed as if nothing I said mattered to him and he only cared about his 5PM walk out. This person was very rude, very disrespectful, and I would not recommend this place to anyone.