Great experience- Michael was an excellent sales person, knowledgeable, courteous, answered all our questions, We appreciate the "no pressure" sales. Our new car came from Casper in rain, now it's absolutely cleaned in and out! Nice job Quality Auto! read more

The staff was very helpful and friendly and very willing to work with you. No matter your budget or credit score.

I found a nice-looking used 4Runner with the particular options I was looking for at Quality Auto. Called and spoke to Josh to confirm its availability, then drove over 2 hours from Richmond to see it. Traffic was filthy on I-95 so I was running late, but Josh kept in touch, and was there with the car ready to drive when I arrived. Communication was excellent all the way, and he agreed to my condition that I be able to take it for a pre-purchase inspection (within a 10-mile radius of their dealership). It drove well but there were a couple of lights on on the dash... the lamp-out and tire-pressure warning lights. I didn't find that too concerning but discovered it was nearly completely out of gas, so I had to stop and put some in the tank on the way over to GT Peace Automotive for the inspection. Unfortunately, the 4Runner had extensive undercarriage corrosion and would have been requiring a lot of extra work to maintain and repair, so I ended up not making the purchase. But I don't blame Quality Auto... and frankly wasn't surprised it wasn't perfect. Used cars seldom are. Josh and his colleagues were friendly and professional to me, and again, the communication was excellent. He waited well past 7pm for the inspection to finish and understood my decision to skip the purchase. Nothing onerous, but there was a little friendly encouragement to buy the car and just use the aftermarket warranty if anything came up, but I didn't want the complication. My philosophy is to buy the best vehicle I can afford rather than to get a slightly cheaper one with needs and commit to endless trips to the mechanic. The most expensive cars to own are often the least expensive to purchase. Quality Auto is highly recommended, though you MUST do your own due-diligence on any used car purchase no matter from whom it's bought. If you buy a used car without an inspection, it's on YOU if there's a hidden problem. Dealers, especially small auction-sale dealers, churn cars and don't have the facilities to fix or even diagnose all the problems. That's on YOU. Find out what the typical problems or issues are on the car you're considering and find the best mechanic you can to inspect it for you. In Chantilly, GT Peace is unbeatable for that. Do your homework before you hand money to ANY dealer. read more

Just bought 2014 ACURA MDX here at Quality Auto. Thank you Oliver for best service and making my finance easy, and smooth! Before coming here I went to 4 other dealerships and felt pressured. But here they don't pressure you to a car they want to sell but help you to get what you want. Great purchase experience! Thanks Quality Auto! read more

Long story short, I have negative equity on my trade but my credit union is willing to work with it if quality auto lowered the price closer to the mark value, which they will not. I have been texting back and forth with Oliver, the employee who decided to confront me via text about my previous review stating they tried negotiating. You did not make attempts to work with my situation, you tried to persuade me to open a new loan to purchase your vehicle just to make a quick sale,, you tried to use your banks only rather than working with numbers for me to give to my bank and worse of all making hard pulls on my credit and you were highly unprofessional at contacting me about my review. So because Oliver, one of the employees who find it necessary to confront me about my yelp review and the negative attitude he gave me via text message, I would not and will not recommend this place. their staff is rude and highly unprofessional and overprice cars thinking your foolish enough to buy. It seems like your dealership overpaid on the car and you are somehow trying to make up for the loss by sticking to your guns on cars you have priced at over 100% of its true market value. Fire your staff, and i'll come back with the full amount and then some just for doing that. read more

Quality Auto - Over priced. Terrible. - Car Dealers Near Me - Sterling, Virginia

We had a wonderful experience buying from Quality Auto. My salesman who is David, he was professional and very honest. This was a best used car buying experience I have ever had. David was helped us every single details. We definitely recommend this place to my friends. By the way thank you for the free car's tint, with that car looks more awesome. Good luck for your business guys read more

Thank you guys so much. It was good deal. -Excellent customer service. -Affordable price. -Quick service. -Very friendly community. read more

Working with Eray was great! He wasn't a typical pushy sleezy used car sales guy at all. Just a great guy to work with to ensure the car you are looking at is the best fit for you. This was the best used car buying experiance I have ever had!! If you are in the market, go see Eray and tell him Justin sent you. You won't be disappointed! No, I don't get kickbacks, I just told him I was going to tell everyone about my experience. read more

I was very disappointed in the service I received from Quality Auto Sales, I wanted to believe there are still honest people in this world. If you are a potential customer interested in purchasing a vehicle from Quality Auto please have it checked out thoroughly by an independent ASE certified auto mechanic to verify the condition of the car before buying. We purchased a car for my son and the clutch had to be replaced in less than a week and the engine need be replaced in less than 45 days. I contacted the owners to let them know about the salutation and they led me to believe they would help us out. I was later told by them that they found a used engine for $2,000+ dollars that had high mileage. I could not afford a new one after paying them $8,000+ for the car. I shopped around and was able to find an engine at Brandywine Auto for way less with lower miles than the one Quality Auto offered me. As for the installation, I told the owner I could get it done for $1200, he said the best they could do for us would be to pay half but it would have to be installed by his mechanic and my portion to pay would be $600. After carefully weighing out the situation I decided go with a certified transmission specialist. I called Capital Transmission, Inc. (who had installed the new clutch and did a great job). Capital gave us a big military discount because of the situation. I then called the owner back to let him know that I finally found someone to fix the car for less and thought he would still help us out and he told me no he would not help with replacing the engine. He said we only sell quality cars and I said if that was true then why won't you help me fix the lemon that I purchased from your company. If you are honest and a man of your word why not help to get this car running. We had the car less than two months before it quit working. Not only did I buy a car that only lasted 45 days for $8,000, I had to spend an additional $1,500 for a clutch and now purchase an engine, WOW! All we asked for Quality Auto was to do the right thing and help us out with getting the car to at least run! read more

Great deal. The customer service they provided was wonderful. Did not take long. Easy procedures. They know well what they're doing. Thank you very much. read more

STAY AWAY FROM THIS DEALERSHIPWould never recommend this car dealer My son and his fiancé bought a truck here and the salesman Eray Basaram, sold him a warranty 1 year 12000 miles. Now they only had the truck 2 months and a major sensor goes out. My son contacts warranty company and dealership. They tell him nothing they can do. Yes, Eray told them the warranty would cover everything but of coarse it didn't cover this $1500.00 part. These people call themselves Quality Auto of VA. But their cars are not quality. No way a major part should go out in 2 months. The manger not interested in helping them at all. You bought it your problem. He said no warranty company would cover deisel trucks bumper to bumper. So why lead someone to believe it does. Stand behind your vehicles you sale. No Stay Away From This Dealer! read more

I told myself I would never buy a new car again, but was nervous about buying a used car because of the stigma the industry has. I have been to a few different places and knew instantly I was not going to buy a car from them. Quality Auto had a good selection and decent prices, but I was still unsure about my purchase decision. Eray Basaran came out to meet me on the lot and was very laid back and easy going. He did not try to steer me in the direction he wanted, rather he took the time to get to know me and what I was looking for. We went back and forth on the phone trying to find a good fit for me and he never lost his patience. Eventually, I fell in love with a beautiful Tahoe. This was months ago and I am still happy with my decision. I would never go to any one else, especially since he took the courtesy to follow up with my afterwards to make sure everything was ok. I am not sure why other people had a bad experience, and my heart goes out to them. For all future potential buyers....ask for Eray!!! read more

We spent weeks looking for a car in decent condition and reasonably priced. I'm happy that I called Quality Auto. I was welcomed by David who super nice and very informative. Within an hour all our financing paperwork was taken car off and now I'm enjoying my new Toyota Prius. Thanks Quality Auto! read more

I had a good car buying experience at Quality Auto. I looked at GLK350 that was in good shape and very low miles. There was an envelope of service records in the glove box showing the car had recent servicing. I went back a few days later to buy it. The truck was priced fairly and they added in a short warranty but so far it has run perfectly. I am out of state but Quality handled all of the registration in my home state and I received my home tags in the mail. They made the buying process easy. read more

Drove eight hours round trip, Asked many questions about vehicle before setting out on long drive to look at it. Vehicle was no where near what was described, way over priced JUNK! I wish dealer was honest knowing how far I was traveling. Big waste of time and fuel. NEVER AGAIN. read more

My fiancé and I purchased a vehicle just a few weeks ago. The staff was very friendly and pretty awesome. The buying process was good and David was extremely helpful. About a week or two after there was an issue with the vehicle and brought it back. That process was awesome since they apologized and said they keep their word on making things right and will fix it. They provided us with a loaner as well which was a blessing. I wanted to buy the loaner too! The team there has been great to us and yes we would recommend to others. read more

Oliver helped me tremendously. I was looking for a car for my brother and he helped us out with a great deal.

I bought my used Kia Sedona from Quality auto and extremely happy about it! The car runs good, my kids enjoy dvd and a smooth ride. The price was the best at this dealership. The staff was great, friendly and very helpful. Can't thank enough for my car. Will definitely come back. Special thanks to Oliver who pretty much helped me with everything. Best of luck read more

The actual dealership very pleasant and easy to work with. Wish we had purchased a warranty though because less than a year later we have realized that our vehicle will need $5900 worth of work on an issue that existed when we purchased the vehicle but we were not aware of. read more

Dropped my car off for an oil change and went to grab a bite for lunch. Upon returning I saw that my car was in the same spot outside that I had initially left it in. I went inside the office to check the status and to my surprise they had already finished the oil change! Excellent service, I have found my new repair facility. read more

Well, I saw a lot of reviews on here that were just trash. The car that interested me was a '08 Mini Cooper Sport Package for around $7000. Why my review is 3l4-stars is because I drove four hours to see it, and get it, even after talking to the salesman informing him on my trade in and it's minor damage and very small surface rust. When I got there, the car was in the exact same condition as the photos showed. Whoever buys it is getting a great one! But anyway, what I didn't like was their financiers, y'all need to get better ones! Also, advice, DO NOT speak a foreign language in front of the customer, I myself speak four languages and can sense when communicating is about what I'm offering. It's disrespectful. I drove home and went to Carmax and got a newer Cooper, with the same trade-in that they took for $3100 and the bank financed me with no down payment. But they are honest people, and they told me all the downfalls of their financiers so I think it happens with a small dealership. Thanks guys. read more

DO NOT BUY YOUR CAR FROM HERE!!!!!!! I gave a trade in of a decent 2001 Civic (which they gave me $200 for, I accepted because I didn't want to put any more money in it and I was desperate) and a $1000 down payment for a 2006 Honda Accord from here last month and after buying, they were supposed to Check fluids, wash it, and fill it up with gas. Well, It was washed and filled up with gas, but no fluids were checked and my oil level was at 20%. I didn't notice until I took the car home so i immediately took car to get an oil change at a nearby Jiffy Lube. The cost was $40, so the next day I contacted Quality Auto and they said they gave me a bullsh*t reason why nothing was checked, saying that it was It was an honest mistake and they were too busy and BLAH SE BLAH. They reimbursed me $20 which was half of that I paid. Even though I felt jipped, I took it. The guy that sold me the car tried walking up to me all friendly until he seen my face that I meant business so he disappeared while I was talking to another guy. I forget his name but the guy who sold it to me said he was quitting in a week so he could probably give 2 shits about it. Another fault of the car was that It had a cracked windshield and a messed up key which was needed to be fixed. There was a contract saying that they would fix them both. They got the windshield fixed efficiently which was good but I kept getting the run around about the key saying it was shipped but they couldn't find it. Fast forward a month later, my $30 day tags were about to expire, so I go to the DMV to get it registered and get my plates from my Civic transferred, because there was 6 more months on it. (I left the plates on the car when I traded it in because Quality Auto is RIGHT down the street from my job and they said they had no problem with it.) I called to get my plates and they had "lost" them. I then, said "f*** it" and registered my own new plates. While attempting so, the DMV said that the car was already registered and that I already had plates.I told them I didn't so they issued me new ones I get a call from Quality Auto saying hey miraculously found the key and come to find out, it wasn't even the right key. It was some after market key that I had to get cut myself and the inside needed a chip and to be programmed to open the car by push button(says the Honda dealership i took it to later and they noted that THAT specific key was $169.00.) Also, they had the plates that the DMV said that i already was supposed to have so apparently, Quality "lost" my Civic plates on purposes so they could register me new ones because they get some kind of monetary benefit out of it. I had to call the DMV back again, and tell them the news and it took them 6-8 weeks to reimburse me the money for the plates I had bought from them. Not to mention the long waits in the DMV lines and hours from work missed. A week after this, My "check engine" light comes on. I take the car to Quality because first I thought since it was a check engine light problem, that it would fit under the measly 3 Month Power Train Warranty that came with it. It diagnosed it as a )2 censor problem and OF COURSE, that did't fit under the power train warranty. Quality Auto loves your money so much that they tell you repeatedly how they get parts wholesale for cheap so you should keep taking your car there to get repaired if you have any complications. I get an estimate on the O2 censor repair from the mechanic there and it was outrageous. (There goes their SWEET wholesale deal.) I took it somewhere else to get fixed for half the price and the rest is history. Now, I'm having wheel hub and bearing complications which, YES YOU GUESSED IT, doesn't qualify for POWERTRAIN warranty and about to spend around $600 to get fixed. (Not by Quality auto with their super sweet Wholesale deal on parts) on top of the $270 a month car payment. I know these are obvious cons of purchasing a used car but DAMN, I cant win for losing and the company sucks at helping without dipping in your pockets. Once you sign that Buyers order, they don't give a F***. I used to be a car salesman so I know the game. Its all about selling and making money. I know acting ignorant and going in there bringing negative energy and acting violently won't get me anywhere but trouble and i know that they only care about money so the only solution I can come up with is to hit them where it hurts. People read reviews and I hope you learn from reading this review that this might not be your best option. Most used car dealerships are pretty sketchy but this one takes the cake! Once again, DON'T BUY YOUR CAR HERE unless you deliberately want to make your life harder. read more

Bought a car this week from Joe and they've been on point with making sure it's repairs are done and it's in good shape. Would absolutely recommend! read more

Recently bought a used audi a4 and love it. It has 90000 miles on it and still runs smooth. Hector is the best dealer I have ever dealt with, very genuine and nice guy. read more

RIPPED ME OFF, LIED AND DIDNT KEEP THEIR WORD!!Purchased my suburban January 2017.. The day i purchased my vehicle it had 4 warning lights on. 1. Check engine, 2. Service Tire monitor pressure system. 3. Service suspension system, and oil pressure low stop engine. I was told by the manager that all these problems would be fixed and he gave me his word. They tried to fix the suspension and failed and then gave up on it. Tried to fix the TPMS by giving me a non oem tire sensor that didn't work. Fixed the oil pressure pump but the engine had a bad no 2 cylinder in it so that was a mute point. March 9th they finally replaced the whole engine and that was installed incorrectly by their "mechanic".. I came to Hoffman Chevrolet and they fixed the tpms for $320 and the check engine light by replacing the stripped studs that were not tightened by the mechanic at quality auto when he replaced the engine. $390 spent on a mistake by their mechanic. The suspension system has a bad shock on driver rear side ($780 repair estimate) and the power steering pump and power steering rack are both leaking($1800 repair estimate). Quality auto has informed me that they will not spend any more money fixing or attempting to fix any more problems even tho they promised to fix all issues at the time of purchase.. needless to say I will be contacting the DMV about their work or lack there of. I have also contacted my lawyer and he advised me to get all the work done and keep the receipts to show proof when WE TAKE THEM TO CIVIL COURT. NEVER AGAIN!!! read more

I bought a car 3 months ago, a subaru legacy gt limited 2007 and so far its been a hassle to maintain the car. I had to bring it back to them a couple a times during those months to get it fix because some problems were occurring. A couple of weeks ago my check engine popped up so I took it over here and hector told me the mechanic couldn't find the problem of the car. So I took it to a mechanic at curry's in Leesburg. I was told that one of the cylinders were so bad that he couldn't raise the psi of it which should be 120 and was only at 60. He replaced some spark plugs which was't bad but to tell me that their mechanic couldn't fine a the problem? its obviously that these people only fixed it temporarily until it was sold so they can make a quick buck. ONLY 3 MONTHS AND I ALREADY NEED TO GET A NEW MOTOR WHICH IS WHAT I WAS TOLD BY THE MECHANIC!!!! Biggest Rip off ever, I am now going to have to trade in my car because I can't afford a new motor. I RECOMMEND to EVERYONE to stay away from this place!! read more

IS IT POSSIBLE TO GIVE THIS COMPANY ZERO STARS? I don't even know where to begin except to say..., "STAY AWAY". This has been a true learning experience. Eray, Oliver, Ralph... they are ALL con men and do not know a thing about customer service. I am not sure how anybody would give this place a single star. I feel as though they violated me!! I was taken advantage of and I bought a car WAY overpriced. It didn't have the correct key, all four tires were mismatched, the CD player didn't work, the radio didn't work unless ( they told me) I were to call the Honda dealership for the code. I immediately had to come out of pocket with $230 for a key to be made that they would not provide or give in on with the price. They were going to give me used tires from another Honda on their lot,until I insisted they be new! The center console was broken and kept opening. The headliner was falling down and they told me that an upholstery friend of theirs would do the work for $75. $300 later, I had to come out of pocket to have it fixed. I begged and pleaded with my sales rep Ralph to please meet me half way and he wouldn't budge not to mention the fact that it was impossible to get a hold of him. The night I went to pick up my car Ralph told me it was ready at 4 pm. I didn't get there until 8 pm and my car was missing. When I asked the employee inside he stated, "oh, my boss he take to get gas for you". Then I over hear him on the phone in a different language but caught him saying jumper cables. I watched as he snuck them into a car and myself along with two witnesses followed him to the gas station only to find my "NEW CAR" with the hood up and a dead battery. Now while i understand car batteries die, I do not understand how they originally never even would've said anything about the battery if I hadn't caught them red handed. I live an hour and a half away and they would've sent me home with a dead battery. I could continue to go on and on, but please whom ever you are reading this... Buying from quality auto has been one of the biggest mistakes of my life. While I love my car i never should have had to put in an additional $2,000 or more into what they consider to be a new car. BUYER BEWARE QUALITY AUTO IS A SCAM!!!!!!! You WILL pay full price and then some!!!! Also, do not fall for the fact that they tell you it is a "small family owned business" and they don't make hardly any money off the sale. Their cars are already overpriced and of bad value and quality not to mention the blue book value comparisons. As I wrote before, I could go on and on, but PLEASE go elsewhere, you will truly be disappointed even if they are the only ones with the car you are looking for, dishonest, untrustworthy, sketchy, sneaky, and liars are a few of the words to best describe the people working up front. read more

Just bought my 2013 Audi S4 from here great service I've been in the car business myself and I can honestly say that this is the best service I personally experienced I will definitely recommend all my friends and family to this place very honest people and have me an unbeatable price thank you. read more

Dealing with Eray was a great experience he was very informative and honest about the vehicle definitely changed my perspective on used car salesman I will definitely get my next car here again and recommend all my friends and family read more