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AutoNation Honda Dulles

2.5 (446 reviews)
Closed 9:00 am - 7:00 pm

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Samuel D.

I got skipped even though my car was already inside, but that didn't stop my car from being serviced at a timely matter. They were communicative in the issues and gave me a breakdown on other things that may need fixing asides from what's being fixed today. Update: I literally waited 20 min while the service team members did whoever knows what. While I waited patently to pick up my keys to my car, waiting for someone to talk to me. No one did they just kept walking by me.

Simple C.

To the general manager and the service manager of this dealership: I would ask you to read this review. I went to your dealership to get a quote. Because of the agony, rudeness, unprofessionalism, and wasted time I experienced, you should give me a free valve cover replacement. Michael Helmke knows who I am - he can contact me. I am writing the facts of my experience. I walk up to Josue Fuentes Parda, Assistant Service Manager, and ask him for a quote on valve cover replacement on my car. He is extremely reluctant to do so. He tells me I can make an appointment. I tell him I don't need service performed just yet, and only want a quote. I tell him I can give him my VIN. He ignores me and continues to work on his computer. After 10 minutes, I ask him if he is going to generate a quote. He says to wait. He calls his part department, gets a price, and then says the quote will be in a certain price range. I ask him for a written quote. He starts arguing by saying that he has already told me about the price of the part, and they have labor rates, what more do I want. I insist on a written quote. 8 more minutes of silence. I ask him if he is going to generate a quote. Then he asks me for my phone number which I happily provide. I tell him I'm not sure which number my profile is under, and can he verify whether the correct name and car are pulled up. He simply ignores me. He then calls the part department again, this time with an actual VIN from the profile, and gets a new price from them. At this point he is proceeding under the assumption that the profile and the VIN that he pulled up are correct - he refuses to verify. Then he says he made a mistake and verbally gives me another price. I tell him I need a written quote. Reluctantly, after another 5 minutes he prints a quote (attached). I tell him the quote is quite problematic as it says valve cover gasket adjustment. I reminded him I requested a quote for valve cover gasket replacement. He becomes argumentative and starts to talk over me at this point. 23 minutes standing in front of his desk, I end up with an incorrect quote. I ask to speak with the service manager or the general manager, both of whom have departed for the day since it is just after 5pm. I decided to wait for another service advisor to free up. After an hour and 15 minutes of waiting, I am able to go to a different advisor (Michael) and get the correct quote. An hour and 40 minutes to get a quote. Incidentally, I'm in the market for a new Honda. As your sales records will show, I've recently test driven some models I am considering. After the experience described above, needless to say, very questionable now whether your dealership will earn my business. As I am sharing the experience with friends and family, I'm not sure they'll buy or service at your dealership either. I understand, going by how difficult it was just to get a quote, you may not even be looking for service business.

Here's a picture they sent me when I was waiting for them to finish my oil change.

I scheduled a service for my vehicle, and they told me that I needed a new battery and cabin air filter. I refused both. When I left I went straight to Advanced Auto Parts and had them give me a free battery test, and there is nothing wrong with my battery. When I got home, I realized that the console compartment divider is missing. Be careful with this business! Check everything in your vehicle before you leave. If the suggest a service or try and upsell you, get a second opinion. Such a disappointment.

Error message for a 2018 Honda Accord

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9 months ago

Went through multiple dealers to find the best price and services. Wayne Brent got the deal done. Ask for him.

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I had a bad experience with my daughter's car. I posted a review and they called right away to address the issue. Pending outcome...

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Ask the Community - AutoNation Honda Dulles

Review Highlights - AutoNation Honda Dulles

I bought a 2014 Honda Civic from Mike Brown, and I would recommend him and the dealership to anyone looking to buy a new car.

Mentioned in 5 reviews

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People searched for Car Dealers 2,569 times last month within 15 miles of this business.

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Easterns Automotive Group - Tour was done in Tight and unsafe location in showroom . Bed was not latched /locked . Slammed on my arm and chest .

Easterns Automotive Group

(60 reviews)

Yay for Nik! Top Notch Service! Excellent and Pristine Showroom. I have been to several dealerships…read moreand this by far was the best one in town. Very clean environment, clean showroom and pretty large. It's not a traditional walk up like dealership, its more of an Exclusive Warehouse, private showroom set-up. Nik the sales person who was assisting me was super laid back and chill, very easy to work with and I felt very comfortable which overall is most important. Ask for Nik, he will not disappoint! I would highly recommend you come here and give them a try. I should have came here first, it would have been the only place I visited. They also brought another car down from Temple Hills for me to view, that's customer service! Charlie in the phone department followed up with me asap from my online lead and got me in the door. Once I arrived, the team upfront were all friendly and very helpful. Go ahead and go in already! You will find what you need ;-).

Great selection, flexible with payment options, you can still find good deals even with recovering…read morecredit. They have a huge selection, I personally was pretty particular with having lower mileage usage and a lower cost. Customer service was friendly, it has to be. The draw backs were that I came in with a budget that I specifically asked for, and left with a car at double the value of that budget. I was told I had to buy the gap insurance for the car along with add ons because it was required of the loan and the lenders required it. That was not true, when I reached out to the lender to confirm my loan they asked a line of questions, and through their questions they had informed me that I did not have to buy any insurance. I texted & called the Salesman that gave me his contact info for concerns addressing the issue, but heard nothing back so I returned to this location and worked with the General Manager that helped me with removing the add on insurances. If you buy a car from this location add roughly $1000+ to your costs. They add a Ceramic Coating to the vehicle your purchase and they also add a tracking device with a subscription you can't opt out of for 2 years. I expressed to the General Manager that if they use these add ons to maintain their vehicles the customer shouldn't have to pay for them in the end and should have the option to opt out. They had shared due to the theft of cars and to best maintain their cars they must have these tools. My biggest issues with my visit is the lack of transparency; I found out a lot of important information AFTER I ran my credit that may have impacted my decision making if I was informed prior. Lack of communication, what's the point of offering your business card if you don't respond to a call or text at all, when I returned to the location a few days later I saw the same sales men so it was awkward. Misleading information; being told I absolutely had to have their insurance when I didn't, I came back multiple times to resolve this issue to have it all removed, if there was more transparency I may have opted into getting the insurance but my experience felt too shady to trust the sales men. The return policy was something they weren't clear about you MIGHT be able to return the car you may not be able to. You MIGHT be able to exchange the car just ensure you bring back the car with less than 500 miles added & within 7 days. Your down payment MIGHT be turned into a store credit that will be there once you're ready to buy. When I've purchased at CarMax they give you a month, and you can add 1500 miles, if you don't like the car you can just return it; there needs to be more flexibility around this return period.

Auto Buying Service - 2020 Ram 1500 ProMaster

Auto Buying Service

(89 reviews)

No creí que fueran unos estafadores en dicho lugar hoy jueves 12 de marzo adquirí un honda accord…read morecon ellos y sabiendo que la batería no servía mantuvieron el auto encendido todo el tiempo de papeleo y cuando llegué a mi casa e intenté volver a encenderlo no funcionó tuve que ir a comprar una nueva batería. Llame a ellos y me dijeron posiblemente sea la batería hubieras tomado las garantías. Pésimo lugar

1-Star Review -- Buyer Beware Misrepresentation, Repairs,…read moreand Significant Out-of-Pocket Costs I had an extremely stressful experience purchasing a Mercedes-Benz G-Wagon from Auto Buying Service. Prior to purchasing, I clearly and repeatedly stated that I did not want a used vehicle with major mechanical issues. I was assured multiple times that the vehicle was well maintained, previously owned by someone who "took great care of it," and that it only needed routine service and new tires. Within days of purchase, I took the vehicle to Mercedes-Benz of Alexandria for Service B. Their inspection revealed multiple serious mechanical issues, including a leaking rear main seal with a repair estimate of over $8,000, along with additional issues bringing the total estimated repairs to over $15,000. Although the vehicle was sold as-is, this is not buyer's remorse -- it is misrepresentation of the vehicle's condition at the time of sale. After significant back-and-forth, the dealership agreed to cover the rear main seal repair. However, I was still required to pay $2,000 out of pocket for that repair, on top of numerous serious mechanical issues such as: * Rear main seal failure * Tie rod replacement * Steering damper issues * Rear shark fin replacement * Brakes and rotors * Alignment * Additional mechanical concerns that should not surface so soon after purchase This entire process was exhausting and emotionally draining. Communication was delayed, defensive, and lacked transparency. At no point was there proactive accountability or full disclosure prior to the sale. Buying a vehicle at this price point should come with honesty and clear communication. Unfortunately, that was not my experience. I strongly recommend that potential buyers obtain an independent inspection BEFORE purchase and not rely solely on verbal assurances. This purchase turned into a financial and emotional nightmare, and I do not recommend this dealership.

AutoNation Honda Dulles - car_dealers - Updated May 2026

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