I'm 53 so have bought a few cars in my lifetime. We have been shopping for about two weeks for Honda CRV-Hybrid. Come across one online that was a great price. We have been super busy lately and don't live that close to the dealership. Dealership is in Manassas and we live in Virginia Beach. Not only did they negotiate on an already good price, they delivered! The process was absolutely the best experience that I have had making a car purchase. No sitting in a showroom for 5 hours dealing with negotiations and paperwork. No haggling. It was perfect. I'd like to give a shout-out to Ashley and Senal for helping us and the excellent communication. Also, to Bruce who delivered it with care. When we buy again, we will be looking your way! Thank you! read more

I'm not usually the type to leave reviews for car dealerships, but this experience truly deserves one--especially thanks to Matt Ley. From the moment I walked through the door to the time we signed the paperwork, Matt was nothing but honest, professional, and respectful. He never pressured me and made the entire process smooth and stress-free. I've purchased many cars over the years, and I can confidently say this was one of the best experiences I've ever had. Matt's knowledge and the way he treated me made all the difference. Because of that, Joyce Koons Buick GMC will be the first place I visit every time I'm in the market for a car. Joyce Koons Buick GMC, located at 10660 Automotive Dr, Manassas, delivered one of the best dealership experiences I've ever had. Everyone was friendly, welcoming, and professional. I will definitely be coming back--and I highly recommend this dealership to anyone looking for a great car-buying experience. read more

quote for service (oil change and tire rotation) was $92. when I went to pickup my vehicle and pay, they wanted to charge me $135. Their quote for an oil change did not include oil or an oil filter. they tried to say there was no way for them to know ahead of time what filter or how much oil it would need. It's a 2026 GMC Terrain, not to mention a quick google search could turn up that info. it's just terrible business to under estimate by leaving parts off, then spring a bill that is 50% more expensive than the quote. they tried to defend this indefensible practice. I'll not be returning. also asked them to fix the infotament system. it stopped performing a function. they said they had fixed it by updating the software. they did not, the reinstalled the old software and the problem persists. read more

I was going to buy new GMC truck and salesman tried to charge me for Shipping twice and dealer processing was very high. this is not a good place to buy a new truck or car. James Thacker read more

If you don't have time to read this coming story, just USE THEM AND TRUST THEM WITH YOUR CAR! LOL Don't forget to use their "so far" FREE VALET SERVICE!! Free state inspection, free emissions!! It's probably could be the only 5 stars review that business wouldn't like to see! Lol Honesty! Reliability! Flexibility! Anything with -ility is there! Lol no seriously those guys are amazing! The car will pass on a device that takes photos 360 degrees and will show you underneath the vehicle! Amazing communication from the service advisors , they give you the option to text if you're busy! I love the valet service. They come with a loaner vehicle to my house or anywhere I'm located within 30 miles from the dealership location! Yes, there were times when they came to my work! Wonderful service! They bring the loaner and swap the vehicle with you, take your car back to the shop to get it done for you! You just have to take care of their loaner, you're responsible for it, no pets , no smoking, and you have to replenish the gas, or it's $6 per gallon! Yes, as you heard it, $6 per gallon, so don't mess with that! They will also swap the car back with you once they are done. I rarely go to the dealership since they started this service but if you have to go, it's very nice and clean. They will provide water and coffee. There is a TV and free wifi. Also, there is room for business where you can sit with your laptop and work, and if you're the only person, you can shut the glass door and do business calls if you have to. Watch out for coupons in the mail or online. By the way, they have the best deal on tires, and they will price match pretty much, but of course, with terms and conditions and you will never find anyone who will loan you a vehicle while they are replacing your tires and deliver it to you! All the advisors are amazing, and the service manager is a very respectful and helpful guy! Use them, trust them, and as I always say in my reviews, don't forget to pray for me ;) read more

I recently had my car in for service at Joyce Koons Buick GMC in Manassas. I got excellent customer service, Riya Permasar was my service advisor, she was so courteous, and so knowledgeable with my car issues. She explained it all to me in a way that I could understand what was going on. She informed me every step of the way as the work progressed with the service. I'm always 100% satisfied with the service at Joyce Koons Buick in Manassas. Riya made all the difference! read more

Purchased a Honda at Joyce Coons's Honda and I brought my truck to do maintenance at Joyce Coons GMC in Manassas next to 66. All the experiences were perfect. I dropped my Cadillac ESV 2019 ---expecting a small repair but in the end I needed tires, brakes, Pinion and shocks---and the battery that was working perfectly when I dropped it off $7000-- it was frustrating but the service guy was genuine honest and I believe it was all necessary needed. I wasn't happy, but it was legitimate. Drop my wife to pay the $7000+ bill---was told they charge a 3% fee for credit card. Was very upset as this is not customary and was never disclosed. Even if it was disclosed, I don't think it's right---I'm just a bit taken back with all the advertising Joyce does and it really is a terrific product. The 3% processing fee or tax ruined, the reputation and my future business-- seems like a kick in the gut given the market. read more

Service is top tier . Very efficient and fast . All the service reps are great . Highly recommend

Avoid these guys if possible. Wife and I went in to look at a vehicle they had advertised, and turned out it didn't have all the features we were looking for. When we tried to leave the manager offered to find us one at another dealer that fit our needs. We found a model and agreed on an out the door price. Next day Manager calls and says it's too expensive to transfer and can't give us that price. He didn't even attempt to discuss a new price nor another vehicle. Overall the experience was very high pressure and they wouldn't take no for an answer. I'm actually happy they went back on the agreement because this isn't a dealer I would feel comfortable servicing my vehicle or warranty issues in the future. read more

Buy 2 tires / get 2 free. GMC Yukon. Was skeptical - but checked prices at Tire Rack - and they were the same. Got to Koons late on a Friday - they had me in and out in an hr w/alignment. Great deal - very big savings - good service manager - very quick and efficient read more

I've had my car repaired at this location once or twice, the third time was not a charm. While I appreciate the loaner that was provided, it was filthy. Stained seats, interior wasn't clean and it appeared not to have been vacuumed. I needed brakes, without the rotors in the front and was told that they could refinish my rotors on the front and rear for $800. Upon calling another GMC dealer, I was informed that the cost was substantially cheaper. Upon arrival to pick up my vehicle, Nick (my service person) asked if there was anything they could do to help. While I appreciated his inquiry, that should have been discussed prior to my arrival. He offered Sunbit financing, without asking why I didn't want to move forward with the service. I guess he thought cost was the only issue, when in fact I want the best price and service the first time. Not a horrible place, but it's my last visit. read more

Recently I took my 2018 Chevy Traverse to Joyce Koons because of a constant StabiliTrak warning message. JK claimed they didn't know what Recently I took my 2018 Chevy Traverse to Joyce Koons because of a constant StabiliTrak warning. JK claimed that they didn't know what the StabiliTrak warning meant that they had to conduct an inspection which I was charged for. After the inspection, JK could not give me answers. So their recommendation was to start replacing cables and parts. We agreed to replace one of the cables and another charge, but when we retrieved our vehicle, the StabiliTrak warning was still popping up on the screen, and JK recommended replacing more cables. I googled StabiliTrak warning for Chevy and GMC vehicles and found it WAS A COMMON ISSUE. I found Chevy and GMC owner's Facebook groups where other owners recommended to get the battery tested. I took my Traverse to Autozone to have the battery checked. Guess what? The battery needed to be replaced. So I had the battery replaced at a different auto mechanic establishment. Guess what? The StabiliTrak warning stopped showing on our vehicle's screen. So I'm curious JK, when you tell the consumers your mechanics will conduct an inspection, do you skip over the battery? read more

I would but couldn't afford another visit. I would have to get my truck inspected by another garage to tell you what is wrong. The truck was in the dealership for 3 days the last time and not fixed. I don't have these issues with my Honda. read more

Decide to bring my GMC 3500 Truck in for regular service and to have two tires replaced. I made an appointment for 8 AM Saturday May 27, 2023 and arrived on time. I informed the service tech that I would be waiting for my truck and told him I needed to be at work at 2PM. Well....its now 1:25 in the afternoon and no truck. The service tech came out and said we are almost finished an hour ago. I understand my diesel can be complicated to work on....but over 5 hours for two tires an oil and filter change? Thats a little much! To say the least I now have to take leave from work and pay a huge bill! I will not be back to Koons GMC of Manassas! read more

My husband and I purchased a pre-owned 2015 Nissan Altima with a Platinum Protection Plan from Joyce Koons in March 2018. After having a mechanical issue with the car 30 months into our purchase, we contacted the warranty company only to be told the warranty had never been activated by the dealership. This means that from the time of purchase to the time the warranty began was actually 30 months ($1525.) for a warranty we did not actually have. This is fraud. My husband wrote to Shawn McGregor without receiving a response or resolution. After waiting for a response but not receiving one, he contacted the Better Business Bureau to lodge a complaint but was told that Joyce Koons dealership is not an active member of BBB. Hmmm? Would like to understand how you can charge someone for a service such as a warranty and not provide the warranty? read more

Hi everyone, I wanted to update my review after the frustrating experience with the concierge service. One of the managers caught wind of my frustrating experience with the concierge service and called me several times on his personal cell phone to touch base. He apologized for the difficult experience and promised to make it right - and he did. We rescheduled the service and this time it worked like clockwork. They picked up one vehicle, serviced it, returned THE NEXT DAY, and then picked up a second vehicle, serviced it and returned it quickly. For a large a busy auto dealer to take this kind of time for personal, white glove treatment is above and beyond. I suppose, anybody can have a rough week, and so sometimes things fall through. The leadership and commitment to customer service Joyce Koons showed after I'd already let them know I was cancelling my appointment with them has me and my family back in the fold. read more

This dealership was advertising an excellent discount on a new vehicle. However, In trying to understand the total 'out the door' pricing for it I found they were charging a second destination fee on top of the one that was included in the MSRP. This is only apparent if you're paying attention and review the window sticker, which shows the destination change being included, along side the price breakdown they provide, which does not breakdown the MSRP. When they gave me their cost breakdown they only showed me the total MSRP and then after their discount the second destination charge was listed. This is extremely deceptive because they are making it look like an official fee from the manufacturer, which it is not because it's already accounted for in the MSRP. This is just a way to get people in the door but then not actually give them the discount being advertised. Their response was that every dealership in VA does this. A terrible response but also not true. I would stay away if this is how they do business. read more

They set the standard by which others are measured I have now bought my 4th car here, a used one for my student son. I had complete confidence in getting a 12 year old car because of the consistent reliable interactions I had buying my GMC truck (i love that diesel Canyon BTW), and a couple of Honda on the other side side of the lot. Every employee is attentive and clearly communicates what to expect, and when. I have never been stranded in waiting. My only complaint is they could use better wi-fi in the lounge, :) , but what really matters is their honesty and fair pricing. I never used a dealer for all routine services before, but they earned my trust. my last service advisor was Kevin Hall, great service from him. read more

From start to finish Brandon took care of our needs. After an exhausting car search and multiple visits to other dealers, he found the perfect 1st car for our daughter. The experience was streamlined and efficient. He and everyone we dealt with at Joyce Koons made us feel welcome and happy to make a deal. For our next car purchase we will be going back there again and I will definitely recommend Brandon and the dealership to anyone looking for a car. read more

Appointment scheduled for 2:00pm to discuss a new lease. It's now 3:56 and we're just now going over the terms of the lease options. I spoke to the sales person prior regarding my trim preferences and of course he was not prepared! This was truly the worst experience ever!! It's way to nice outside to be in a dealership where the salesperson lacks professionalism. Best practice...Always Always be prepared considered we communicated via text regarding my preference. You must do better!!! In my car leaving and just witnessed a salesperson spit outside in front of the entrance!!! Disgusting!!! read more

sent my wife to have an oil change done,and recommended all this work,her being a woman and not knowing anything about cars she agree to a lot of the work so a $60 oil change cost us over $400,if you don't know about cars I would highly recommend not taking your car here to have it service. just had a four wheel alignment done 4 weeks ago and they recommended to have that done and she did t know,so cost us$140 for something that had already been done. so please if your thinking about getting your car serviced here think again,sorry business practices read more

We had a great buying experience Greg Mann. Greg was very knowledgeable of the features on our new Honda. He took the time to ensure we were taken care of in a very professional and experienced manner. Keep up the great work Greg! read more

Bought a beautiful Infiniti at this location. The problem is, it has considerable rust underneath (subframe). I wish I would have been able to put this on a lift and see the rust. I'm so disappointed in this dealership, the car is pretty much rotting. Do not buy a car here. read more

Joyce Koons Buick GMC - Auto Repair Near Me - Manassas, Virginia

See all

Went in to talk to a used car salesman, wanted to get on an email distro for vehicles that might meet my trade-in criteria. A very nice gentleman talked to me and then handed me off to his management. They wanted to look at my trade-in and test drive it. I was told it would take 15mins. The manager left me hanging... I waited in the lobby for over 40mins (going on 50mins)... for no reason. When I went up to the desk, the manager that looked at my car acted CLUELESS as if he didn't know he was supposed to be helping me. They probably would have had me sitting there for hours if I didn't approach the desk and say something. The very next day they email me about a GMC Sierra I supposedly looked at... only problem is, I never looked at a single car or even talked to them about potential trades because they left me hanging for over 40mins and either forgot about me OR simply didn't value my time. I never got a chance to discuss what I needed. There was No reason to leave me sitting there for over 40mins. There's no excuse. The management was very inconsiderate and unprofessional. No attempt at an apology for leaving me waiting so long and forgetting about me. They just carried on like nothing happened. I won't be going back or recommending them to anyone. Tom S. read more

Terry and the service department at Joyce Koons were amazing when we needed a miracle on a Sunday afternoon. When our family was driving from Florida to New York on Saturday, we stopped for the night in Lynchburg, VA and realized the tire was losing air. On Sunday morning we were hoping to get the tire repaired or replaced, and get back to NY that day. However, we found the 22" rim on our Yukon XL was cracked. We got the spare on and working, and found Joyce Koons service department was open on Sunday. I spoke with Terry, and the miracle began - they had our 22" wheel in stock! I explained our situation, and that we could probably get to the service department by 4:00 pm. We arrived at 3:50 pm. He and his crew took the truck immediately. After the new wheel, balance and alignment, we were on the road at 5:10. The car handled well and felt great the rest of the trip home. Everyone we worked with was amazing - kind and professional. Thank you again, Terry! read more

They don't return calls. The finance department is clueless - traded a car with large check to be returned but they didn't request correct paperwork. Their incompetence could have been resolved if they would have returned numerous requests from me. I would recommend any other dealer but not this dealership. read more

The GMC/Honda team at Joyce Koons came through for me. They were attentive to detail and concerned to give this purchaser the very best experience, one that merits the Joyce Koons reputation. No issues, no hassles, just honest, competent, caring and courteous responses. The service team communicated and kept me in the loop at every opportunity. I feel honored to have watched and experienced their expertise. Well done team! read more

We went by the dealer 2x this weekend looking for a new Yukon. We have had some bad dealings with another dealer, Jerrys Chevy, and were not looking forward to working with another dealer. We were surprised to find that Koons was much different. The sales guy, Philip, was very nice and there was no pressure. We couldn't agree on a price and didn't buy a car, but we will be going back there when we need a new car. read more

Very polite and helpful staff. Felt very comfortable as we looked at several different options and test-drove them. Purchased a Honda CR-V at a very pleasant price that has been a perfect car for us. read more

After using the gmc app and scheduling on a day the service station was closed (and being upset), they really worked with me to make it right. Customer service was top notch. read more

I've had two bad experiences. I'll try to be brief. First time I had my Buick LaCrosse in for service I was quoted one price over the phone and was giving another price when I got there. I literally had about $2 more in my bank account then the original quoted price. I was livid and stormed out without my car. Second time, I dropped my car off on a Sunday . My car had a tire/ rotor issue, so unfortunately , my car sat for about 6 weeks. Luckily, I had a back up vehicle to drive to work. It had been extremely rainy for those six weeks. My car ended up with a very wet trunk and mildew on the seatbelts. Additionally, my AC had quit working. I supported a small businessman and had my tire issue fixed at a small service station. I figured a leaking trunk and new seatbelts would be better services at Buick. I set up my service appointment online and took it in on a Sunday . The service advisor was the only one working the desk. He reviewed my concerns that I filled out online. He left the desk to run to my car for a moment. When he came back to the desk, bent down and spit tobacco juice in a trash can. Completely unprofessional! Two days later, a different advisor called me to review what the technicians found. He was annoying. He absolutely insisted that my car had been driven into a lake. He also said that the AC wire had been rusted off of the AC compressor. He said the only way this had to have occured is if my car sat in water up the the engine for weeks. He said his technicians have 30 years of experience and that this is the only way this could have occured. He just didn't beleive me when I told him it sat in my level driveway and it had not been submerged. He also agreed that my car had mildew, but insisted that my trunk was not wet. It was completely saturated when I brought it in. There was about an inch of water in the spare tire compartment . In the end, he recommended a professional cleaning and detailing. He also said I'd need to replace the entire AC compressor with would cost around $1000. Since it is November, I opted to wait until spring to replace it. When I picked it up, the service provider again insisted that my car had been submerged in water for a long period of time.....because the techs with "30 years of experience" say that's the only way the damage could have occured. The entire time he was talking to me, he would break away to be the, overly friendly, cool kid on the block, and make hard rock guitar noises. It just came off as another unprofessional, goofy employee. I may end up going back to the small business owner for the AC compressor replacement. read more

I brought my 2021 truck to Joyce Koons for an oil change and tire rotation, something that was supposed to be covered by the extended service I chose to buy when I purchased the truck in January 2021. This was a FORD (ESC) Extended Coverage Plan (attached for reference), purchased from Koons in Tysons, VA. After reviewing my receipt, I found that I was charged $132.49 for the Oil Change and Filter, something that is explicitly covered according to the ESC plan. Why was I charged this amount???!!! When I was in the service area the advisor explained that since my mileage was nearing 15K he asked about having that service performed. Seemed reasonable, I agreed, thinking everything was covered for maintenance as what was "sold" to me in January 2021. This service, apparently, included the cabin air filter, and again, a basic maintenance item that I was under the impression would have been easily covered with the ESC Plan. Lo and behold, it is NOT, somehow due to being less than 20 months...according to the service advisor who claims to have spent 45 minutes on the phone with ESC. Was the cabin filter inspected and found to be clean? It's only 7 months old. Shockingly, I ended up spending $82.67 for a cabin "Air Filter Element" replacement, and a whopping $122.44 for the cabin air filter that I only AGREED to have VISUALLY INSPECTED and then found the service department replaced without further contacting me to confirm and agree to the replacement and additional charge. In all of the years I have owned vehicles this is one of the simplest and least expensive items to replace. This is a colossal gouge. Full extortion here. I expressed my dismay to the service advisor regarding the cost for the cabin air filter, and he responded by explaining that in this particular model it is much more complicated to access, "thanks to the engineers." This is simply not true. I accessed and inspected my cabin air filter in less than two minutes this morning m. This is how the negative view of dealerships is continually perpetuated. BG Fuel Induction Service Kit - $208.60 dollars. I am not sure what this is but shame on me for being bamboozled into agreeing to something I thought was going to surely be covered. 7 month old vehicle...with a history of "check engine light." Alignment: the dealership charged me $129.99 for something that wasn't needed. Was it even checked? I NEVER mentioned pulling and there wasn't ANY uneven wear on the tires. Was it even done? No clue. "Customer pay shop supplies for repair order" No idea what this is, but I paid $20.00 for it. What is this? Couple of takeaways here: Dealerships, regardless of your service plan, continue to be a massive grift against car owners. Skepticism is the wisest approach because of its HIGHLY DUBIOUS practices. I've had this truck since January of 2021 and the check engine light has come on three times, and when I brought it to your service department, twice, nothing. There is no solution, just monitoring, and no one seems to know why. This is still a mystery. I've had regrets for going with GMC. I've had multiple Toyota trucks, never had an issue. Ever. The maintenance plan I bought with the purchase of the truck, FORD ESC. Another grift, apparently, and the "everything is covered" theme that was presented, simply NOT TRUE. I made an error assuming that the service department would know the ins and outs of my service plan, but that burden is on me. I now understand that when I take my vehicle to ANY GM service department that I will need to explain that ANY maintenance done, not covered by the ESC, will need to be discussed with me beforehand. Onstar - another grift against the consumer. I made the original appointment with the handy app, but apparently it does not coordinate with the actual dealership. When I called to confirm my appointment I was told that it didn't exist. INVOICE NUMBER: 13XXXXX date of service, August 20, 2021. read more

The 5-star rating is for Tyson Farina, GM Service Manager Mr. Farina went out of his way to correct the wrongs that had been done to me during the month of July. It was a long month filled with frustration, and Tyson made up for it in less than two hours. I appreciate his commitment to service, and addressing the issues with my Acadia. My wife and I are more than appreciative and have not had any issues since. If you ever have any problems, Tyson is the one to get in contact with. read more

Let's list the issues from when I leased a brand new 2016 Acadia from Koons... Needed new transmission before first oil change This was fixed but felt like 100k+ mile car Salesperson didn't talk about personal property tax NOT included in lease (Ford includes this in monthly payment) Salesperson didn't mention $500 "disposition fee" when I turned in car (I didn't buy again because of bad experience) 2 weeks before I turned in the car it passed VA state inspection but GM charged $500 for new tires Bad experience with Koons and even worse experience with GM. read more

Who writes a glowing review about a car dealership? Well I'm going to because this is like the Trader Joe's, Nordstrom's, Southwest Airlines of car dealerships! Let me explain. - I decided to lease a car from Joyce Koons in December 2020 because I squeezed all of the local dealerships for the best possible deal. Koons came in so far below the others I thought I was being tricked. I wrote to ask for a full breakdown with all costs included (kind of annoyed), but unbelievably the salesman confirmed that everything was included in the quote. And still I was able to talk them down a little more in price! - I picked this particular car in part because they were throwing in free roof racks. Only when I picked up the car did my sales guy Sofyan confess that someone had also chosen the car but Koons searched the entire DC area and found the exact same car but with free mud flaps, wheel locks and a cargo mat thing. No peep about any of this when it was happening - they just hustled quietly to keep their promise and delivered. - Sofyan was a wonderful sales guy. So patient, approachable, knowledgeable, honest (yes I said it!) His attention to every small detail was stellar. - About six months after getting my car, I was contacted for my first service appt. I explained that I would be moving from the DC area and asked if they could front load any service work. The fact that this message was communicated quickly across the team - from appt coordinator to driver - was impressive. - Even though I went with the most affordable dealership option, the location wasn't convenient. Almost by accident, one of the coordinators mentioned their concierge service and said that they could pick up within a 30 mile radius. What? And as luck would have it, I'm 27 miles from the dealership. Fantastic! I've leased a luxury German car for six years and have never had more professional service. I mean I literally walked out the door, handed over the keys, and signed a couple of forms before seeing my car off for service. - With so many touch points, it's hard to believe that every interaction could be so impressive. And trust me, I have high expectations. See other reviews - ha! I recommend this dealership so highly. Whether you live in the local area or are an hour away in rush hour traffic, you won't regret your decision. read more

We walked in to look around and test drive some vehicles. After walking the lot and the show room not one person that worked there approached us or even said hello. They were very rude when I approached there counter as well. They were on the phone and one of them held their finger up and shushed me!!! I turned around and grabbed my wife and left. I wouldn't recommend this place to my enemies! Customer service was the worst I've ever seen. read more

Sent in a credit app 4 days ago and still no response even with a 750+ credit score. I accidentally filled out the credit app wrong stating only half of my gross monthly income. When you fill out the info online you are unable to contest the offer for your trade in nor are you able to negotiate the sales price. Basically when you are asked to agree to "your deal" you agree to pay full asking price as well as accept the trade in value, which is a joke given the market as well as kbb. The worst part is their website states a preliminary credit app will not affect your credit. Per their website it basically states " this will not affect your credit..only needed for preliminary application ". I found out the hard way...hard pull on credit. Good luck. read more

I recently moved to the Manassas, VA area and have been looking for a vehicle for months. After deciding on a Buick Envision, I swung by Joyce Koons Buick. Best vehicle decision made! My Sales Consultant, Codie Fravel, was extremely patient with explaining all the ends and out to the vehicle. I am not an impulsive buyer, and Codie made me feel like when I was ready, he would be there. They actually had a 2016 with 2,500 miles on it that I fell in love with. I actually spent several days looking at the Envision, each time, Codie was again patient with my questions. After visiting my bank and getting a local rate, I went back to the dealership to purchase the vehicle. The Manager, John Rendo, was able to Certify the vehicle adding another year of warranty and was also patient with all my questions and needs when going through the final negotiation. Their Finance Manager, Omar, was able to beat my Bank Rate and took additional time to make sure I understood all the paperwork. (After studying KBB and other Vehicle sites, I feel I got the best price and interest rate available for this car!) All in all, I felt like family when I left with my car keys! I will be purchasing another vehicle for my wife this Fall, and Joyce Koons will be my First stop! Thank you for the time and experience when dealing with a professional company like yours! Jeff LeVine Northern Virginia read more

The customer service here is nice, but the waiting stinks. There is almost always bad music cranked up on the speakers, or some awful TV program on. They have NO magazines to offer customers. While I like the service quality, like most dealerships, they over-charge on almost everything. Sometimes they help you out with the cost by adding on coupons, but if you have a more local and trustworthy mechanic, I suggest keeping him! read more

By far the worst customer service. Brought my brothers truck in for a oil change. Services are to lazy to stand up to greet you. Very unfriendly. Was told about an hour... 1.5 hours later had to check on it which they told me any 5-10 more mins. 20 mins later he came in the waiting area to ask if I wanted a car wash. Really that was on the service order?!?! Never ever will come here!!!! What a waste of time. read more