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    Safford Mazda Chantilly

    3.4 (230 reviews)
    Closed 7:30 am - 8:00 pm
    Updated 1 month ago

    Services - Safford Mazda Chantilly

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    14 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto brake repair

    Auto steering and suspension repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Safford Mazda Chantilly Photos

    Recommended Reviews - Safford Mazda Chantilly

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    Reviews With Photos

    Mazda in the car dealership.
    Joy B.

    This was my favorite dealership for their service! They were outstanding. We had a very nice salesman, who greeted us as we walked in the door. He took the time to listen to my son's needs and showed us a few cars. Beautiful cars, very sleek and sporty on the outside. The one issue was the cargo space. We looked at the 3 row seater and when you put the seats up, there was no space to put, strollers, and other necessary items, when traveling with two young kids. Our salesperson was stellar, no pressure, and so very accommodating. They had a nice showroom and plenty of inventory.

    Mark N.

    Bought a MAZDA CX-5 SUV in 2016 there. Been happy with the vehicle and the sales experience was way above average. Recently went back to have a recall issue dealt with and a couple of other minor fixes. Service was great at a reasonable price. No upselling on extra stuff we didn't need. Like the waiting area and overall layout of place. My only issue is we live in Leesburg, so this is a way away. But that's not on them.

    Karen C.

    From the moment I walked into the dealership to the exciting moment of driving my new Mazda off the lot, I experienced unparalleled service from Simi and Matt! Prior to test driving the Mazda CX5, I was at Lexus. I began my car shopping believing I was going to buy one from that dealership. My father urged me to go to Mazda before making my final decision as he has been driving a Mazda for years and has been so happy. I took his advice and I am so thankful I did. The experience I had at Mazda vs Lexus was night and day. I immediately felt welcomed and genuinely cared for with no pressure from the salesman at Mazda. I love my new car and will forever be part of the Mazda family.

    Smart Brake System Malfunction the second day of buying the Car
    Adel A.

    Hello. I would like to present my story to anyone who will buy a used car from this dealership. In short, I advise you to stay away from this dealership if you want to buy a used car. In 06-Jul-2021,I bought a used Mazda6 2018 from this dealer. Before I sign the papers, I asked them about the inspection papers that belong to this car but they told me that the car was inspected fully and it is in good condition. However, the inspection papers are not available now and in the next day they will send them. I trusted them. They never do that. They deliver the car to me in 08-Jul-2021. I assumed the car in good condition and trusted them. In the next day Friday 09-Jul-2021 (See Pictures), I was driving the car in a route, and I got a warning sign that said "Smart Brake System Malfunction" and the red brake sign turned on while I drive at 60 mph. I really became afraid because the brake sign is dangerous. I went to private mechanic to inspect the car, and he found that front left Caliper was leaking, and the brake fluid was so low. So, this is a clear evidence that this car was sold to me in this condition and my mistake was that I did not ask them for pre-purchase inspection. Today I went to service to fix that problem and I showed to them the pictures of the warning signs and the leak in Front left Caliper. The person who supposed to fix the problem told me that there are some signs that someone outside the dealer had worked on Front left Caliper before and because of that the warranty will not cover it. It was apparent that from the beginning he tried to accuse me of misused the car and causing the Caliper problem after buying the car. I explained to him and other staffs, The problem appeared the next day of driving the car and I do not know anything about the condition of this car. Maybe the previous owner fixed it outside the dealership, but not me. And before selling the car to me, you should inspect it and fix any problems. After a while they agreed to inspect the car, and after the inspection done, they came up with a shameful and weird "evidence" to accuse me again of causing the problem. This time, they told me that the wheel has some dust and dirts inside and it is wet and there is clear sign of an object hit the Caliper recently. Accoring to them, if the problem started before I buy the car then the wet will dry out but it is still wet!!! therefore, they accused me of going off the road and hit an object after buying the car and causing the problem !!!. Their scenario was not happen at all after I bought the car for one day only the problem started. I told them the dust and dirts on the wheel are because the brake fluid leak and logically the wet will never dry out as long as the leak continue. So, their "evidence" is not an evidence at all !!! They sold the car to me with this problem and accused me of causing the problem after I figured it out. They did two Shameful mistakes!!! I am really upset of their accusations to me. I am a moral and responsible person and if I caused the problem, I would fix it myself. The only thing they offered is to tight up the screws and told me that the problem 100% fixed. If they want to fix the problem, They should replace front left Caliper completely because the Caliper in bad shape. After two day of "fixing", the Caliper is still leaking and the brake fluid becomes very low again! To be fair, Mr. Kevin Rodriguez was very nice, and he believe me and try to negotiate with other staffs in the sales and service departments to solve the problem but the problem in the other staffs.

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    6 months ago

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    1 year ago

    very expansive.not valuable.no smile,no greeting,Won't ask if need water.This is not a good place to buy a car

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    3 years ago

    Great to work with on selling my vehicle. Took the time to explain their quote, worked with my schedule, direct and honest.

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    2 years ago

    From the salesman to financial and to service dept, very courtesy and helpful in satisfying my needs.

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    5 years ago

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    Page 1 of 6

    Safford Mazda Chantilly Reviews in Other Languages

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    Review Highlights - Safford Mazda Chantilly

    Everyone I worked with (George, Matt, and Jeff) was extremely personable and very helpful in answering my questions.

    Mentioned in 22 reviews

    Read more highlights

    Honda Of Chantilly - Models in the showroom.

    Honda Of Chantilly

    (731 reviews)

    Bought a car in 2025 from Muhammad Kiani. He was awesome to work with in terms of sales. He is very…read morenice and knowledgeable and went through all the major features with ease. He did it again when I came back several months later while he was training another associate. He also knew about some of the other companies' models I was also in the process of test driving. He made the paperwork part he could take care of very easy as well. I also like that he was always working each time I came in. Lots of other people were milling around or chatting. I will send everyone I know looking for a Honda his way for sure. For oil changes you can just show up but expect a 2.5-3 hour wait during the week. They recommended a service a little earlier than I have read online, but the timing would've been ahead of my next oil change. So, it's understandable. Sundays are the lightest days according to them. I'll update if I do a service on a Sunday.

    I had a very disappointing experience with Honda of Chantilly…read more I was in contact with a salesperson named George for quite some time, and he provided me with specific details about pricing, monthly payment, trade-in value, and terms. Based on those conversations, I drove about an hour to the dealership, trusting that the information I received was accurate. When I arrived, George was not available, and another representative assisted me. To my surprise, the numbers presented were completely different from what had been discussed. The monthly payment was significantly higher, and none of the agreed terms matched our messages. I felt misled and that my time was not respected. I made the trip based on clear promises that were simply not honored. Because of this experience, I decided not to do business with this dealership and ended up purchasing my vehicle from another Honda location that was transparent and consistent from the beginning. I would not recommend this dealership based on my experience.

    Ourisman Chantilly Toyota - Check engine light 2 days after buying it

    Ourisman Chantilly Toyota

    (41 reviews)

    WOW PATRICK IS ALL THAT AND MORE…read more After misplacing a car key which required the vehicle to be towed, I contacted Toyota dealerships in Camp Springs, MD and Alexandria, VA, where I learned there was a major backlog and that the key had been discontinued for select models. Faced with limited options, MOM strongly recommended that my vehicle be towed to Patrick at Ourisman Chantilly Toyota, an advisor she trusts and that recommendation proved invaluable. Over the past year, my experiences with several service representatives at other dealerships had unfortunately been marred by unprofessionalism, unresponsiveness, poor communication, and little to no follow-through, so expectations were guarded. This vehicle holds significant sentimental value for MOM following the loss of Tonya, my sister, on June 28, 2024; Tonya left explicit instructions that the car be taken to Patrick for any care needs, making trust essential. Patrick was prompt, genuine, and immediately put us at ease with his warm, contagious smile; he took ownership of our concern, proactively contacted a locksmith due to the discontinued key, proposed practical solutions, and followed through on every commitment. He also went above and beyond by offering a complimentary ride from my MOM's home to pick up a loaner and ensuring the vehicle was well cared for, including routine maintenance and attention to an intermittent issue. One word to summarize MOM's experience: "WOW!" If you're looking for an advisor who truly shows up for customers, Patrick is the one.

    Found my self back at Ourisman Chantilly Toyota for another vehicle. I had a great experience with…read moreMahsa during my first purchase and worked with her again when I needed to buy another vehicle. She was extremely helpful and patient. Would highly recommend working with her. The rest of the team, including Poya and Mo made the whole experience smooth and easy. Highly recommend checking them out If you're looking for a new Toyota!

    Ted Britt Chantilly Ford

    Ted Britt Chantilly Ford

    (276 reviews)

    I came in expecting a less than stellar experience and intending to just gather information for my…read moretrade in. I was completely blown away with the sales department, specifically Hunter Evans and Marcos Fernandez and their ability to meet the price I needed to make a deal on a day I wasn't expecting to make a deal. This was the smoothest buying experience I have had and completely counter to previous experiences. Ted Britt is my local dealer and has earned my continuing business based on this experience. I never thought I would say this but this has been truly a great experience and I hope all prospective buyers get the same level of respect and treatment I received while working with the Ted Britt Chantilly team.

    Avoid this place at all cost! Every single department!…read more I bought a used car there with only 20,000 miles on it. That was supposed to be GOLD certified. It had four major leaks and ended up needing an entire new transfer case. Did not pass state. Was a nightmare trying to get it fixed. They told me they would have it for three days. They had it for three weeks. The used car service advisor they stuck you with does not call doesn't have a phone line of his own so you can't even call him. He only text you. And that's only every few days.. Once I finally got my car back, there's still a major rattle And get this right at the end, the rental department is trying to charge me $400 for a scuffed wheel. Because Jennifer did not do a walk-through with a customer and didn't verify any damage to the loaner poor she didn't even verify the level of fuel given to the customer. This place is by far one of the worst dealers I've ever been to. If I could go back, I would never do business with them.

    Ted Britt Lincoln of Chantilly

    Ted Britt Lincoln of Chantilly

    (15 reviews)

    I was having issues with my 2014 Lincoln MKT, I had no appointment and was greeted in the lane…read more They took my vehicle and within 2 days I had an answer to my problem. I have to give a round of applause to the service department down in Lincoln. Within 4 days my car was fixed and even had my car delivered back to me. Thank you Ted Britt!!

    Be warned. Ted Britt Lincoln is not customer focused and you will not receive a loaner vehicle…read moredespite their promises. https://www.tedbrittlincolnofchantilly.com/pickup-and-delivery.html Over the past several months, I have repeatedly attempted to resolve a warranty issue that requires my vehicle to remain in the shop for 3-4 days. Despite this, Ted Britt Lincoln has consistently failed to provide a loaner vehicle--something that should be standard for a Black Label client. Most recently, my vehicle was in their shop for four days, and again, no loaner was provided. This time (for the same issue) I have been waiting for more than 2 months to obtain an appointment that can be accompanied by a loaner vehicle. I have heard estimates from multiple people, from 2 weeks to 4 months to obtain such an option. Ted Britt Lincoln does not take customer service seriously. The complete lack of communication and follow-up from key service staff. Service Advisor Brandyn Spece, Service Director Michael Darlin, and Lincoln Director Michael Britt have not responded to any of my emails or returned any of my phone calls. This level of unresponsiveness is unacceptable from any service department--let alone one representing the Black Label brand.

    Safford Mazda Chantilly - car_dealers - Updated May 2026

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