This is a review about their service department. I don't want to make them busier and make it…read moreharder for me to make an appointment in the future by writing this review, but I really like their service. :) What I like about are the ease of making an appointment, the politeness of the staff, waiting room layout, and the free car wash. This is the third Subaru dealership I tried and I like this one the most

I am writing a highly conflicted 3-star review because my experience was a tale of two entirely…read moredifferent dealerships. On one hand, the initial sales process with Habby and Kayla was excellent--professional, smooth, and pressure-free. I also really love the car. On the other hand, the finance department subsequently engaged in a deceptive product substitution that has resulted in a months-long administrative nightmare. During my financial signing, I was presented with a digital selection screen explicitly branded and marketed as the manufacturer's official Subaru Added Security (SAS) protection program. I agreed to purchase these official plans for a total of $4,103.00. However, without my knowledge or consent, the finance department switched the finalized paperwork to third-party contracts administered by Fidelity Warranty Services (JM&A Group). When I discovered the unauthorized switch, the Finance Director, Emmir Quiroga, explicitly admitted the discrepancy in writing on April 30th and agreed to void the third-party contracts and convert them to the authentic, backdated factory SAS plans. I signed and returned the cancellation documents that exact same day. It has taken over a month and a formal escalation to Subaru Customer Advocacy, the Virginia Department of Agriculture and Consumer Services (VDACS), and Better Business Bureau just to get a basic status update. It is ridiculous that a dealership requires corporate and state-level intervention just to honor a written agreement. I highly recommend the sales staff here, but look at your final finance paperwork with a magnifying glass before signing.

A lot of dealership reviews seem to focus on everything that can go wrong, so it is only fair to be…read moreequally clear when someone gets it right. Ian Mathews was excellent from start to finish. He helped us trade in our Passat and purchase our new Tiggy, and the entire process was straightforward, professional, and refreshingly low-pressure. Ian was responsive, transparent, and willing to actually work with us on the numbers rather than play games with them. We knew what we wanted, he understood where we needed the deal to land, and he helped make it happen without turning the process into an all-day negotiation exercise. Buying a car is a major transaction, and good service matters. Ian made the experience easy, efficient, and genuinely enjoyable. As long as Lindsay Volkswagen of Dulles continues to have people like Ian on the team, they will continue to have our business. Highly recommend asking for Ian.

Bought a 2022 Rivian R1 T. Very knowledgeable staff sales manager really knows his stuff about the…read morecars and it shows that he has taken the time to teach the sales people about the benefits and nuances of owning EV. I love my new Rivian thank you

My husband brought our Mercedes E350 in because the Auxiliary Battery was malfunctioning.. They…read moreordered the battery and replaced it without any issues. The customer service was great and we especially appreciated that there was no upselling of parts and extra services that you often get at the dealership. We are so happy to have found a skilled mechanic right in our neighborhood. We no longer have to drive to Chantilly to have our vehicles serviced by the dealerships. Thanks guys for the excellent work.

Nicholas did an amazing job of keeping me informed about the status of my vehicle. I came in for 2…read morenew tires and an alignment and my car runs so much smoother now! The technician who worked on my vehicle was very meticulous and made sure my vehicle was kept clean. The front lobby is bright and well organized! So refreshing to see a clean mechanic shop! I can see why their reviews are so high! I will definitely be bringing all my vehicles here for all future services!

Great service and excellent customer service. Billy Brown was very helpful, professional, and made…read moresure my concerns were addressed. I appreciate his patience and willingness to help throughout the process. Thank you, Billy, for your support!

I had an awful experience on 7/28/26 at Ourisman Chantilly Kia due to GM Billy Brown. He was…read moreunprofessional and rude. Billy decided to interrupt me asking logical questions about the APR%, warranty, trade-in vehicle and loan terms with the financial advisor, Brian. Billy Brown was upset about the amount of time the financial advisor spent discussing options with me. Per his words, "you have been in here for 2 hours." I spoke with the financial advisor from 1806-1945. I guess this was too long for him. I wanted a last minute change to financing because I decided I did not want use my trade-in vehicle or get the GAP warranty after he questioned me about the condition of the trade-in, which was worth $400. His classless decorum and temperament put a damper in the purchase of the used vehicle. He would not allow me to talk and spoke over me continuously. I guess he is used to bullying women and thought his voice was the most important. He told me to leave and he did not care about losing my business. I pray that he looks within himself and decides to be more humane and caring with future customers who are making a huge financial decision. Furthermore, I want everyone who is interested in a buying a new or used Kia to look at a different dealership due to leadership at this establishment. I truly believe a guardian angel had my back yesterday.

I always recommend! I have been going to Bill's for years now, Happen to find the shop by…read morerecommendation. They have been great to work with giving it to you straight forward as to what needs to be done and what does not. I appreciate this, as most places will sell you a service you don't need. Will continue to be a repeat customer.

Professional, reasonable, clean. I've recently stated taking my car here rather than the…read moredealership, and k always feel good about it

If I could leave 0 stars I would prefer that. This place had our car for over 3 weeks, kept saying…read more"oh it won't take long".....sent the estimate to the incorrect email after telling them twice. Then say "oh another week" calls back to some man just mumbling nonsense that is not understandable into the phone, so my boyfriend went in person to talk to them. We hear "oh it will be next week"....he goes back and the car is still sitting in the SAME spot as before. We will be taking our business elsewhere and are considering action for unfair business practices.

I called 1 week before to schedule a custom alignment and i told them i have coil overs…read moreI go in 1 hr ahead of schedule just in case and also to clarify what i need done . I go in and they start asking me questions that were already answered 1 week ago. I told him i need a alignment and the suspension has to be fixed cause obviously i have coils.I waited almost 2 hrs just for them to tell me oh we didnt touch the suspension but it seems to be a few inches off , which is dumb i wouldnt have a problem if they charged but its crazy for alignment to take 3hrs and still have not touched the suspension at all. I heard alot of good stuff from them thats why i came here

When I bought an old used 2011 Tundra, I asked them for basic maintenance and alignment. I also…read moreasked them what they think of the truck and what they recommend. Very honest, kept it simple, and didn't try to upsell. Bought another used Tundra that had some issues. Brought it to them and they figured out all my issues like new alternator, wheel bearing with all the fixings, and fixed the air vents not changing with the controls. They also gave me things to look out for when I asked what they think of the truck or if it's junk. They gave me price quotes for things I want to do in the future when I asked too. They may be a little pricey but they like using OEM parts for things that affect the engine or performance plus they warranty their work and are honest about it all. I like the invoice they send with pictures of things that concern them with their recommendations. And to the mechanic that worked on my truck. Sorry I didn't realize it was soo muddy underneath. You are awesome!

I personally went to Gainesville Garage & Trailer Sales before my appointment to explain that I was…read morebringing my four-year-old vehicle in for a thorough checkup before a 1,200-mile trip. I specifically explained that it was important for me to speak with the mechanic after the inspection so I could understand not only whether the vehicle was currently safe to drive, but also whether there were any developing issues, wear items, or concerns I should be aware of going forward. Since I paid for a multipoint checkup, I think it was entirely reasonable to expect an opportunity to ask the mechanic a few questions about what he actually observed during the inspection--not simply be handed a general "everything looks fine" conclusion. After the inspection, I paid the charges but was told the mechanic was not available to speak with me. I asked that he contact me afterward, but no one did. I called again and received no response. Because I had been led to believe I would be contacted, I ultimately drove back to the shop in person, only to then be told that mechanics do not speak with customers. That was particularly frustrating because I had made my expectations clear before the appointment. I did not bring the vehicle in merely to receive a generic assurance that "everything is fine." I wanted the benefit of the mechanic's actual observations after examining the vehicle, especially before a 1,200-mile drive. At this point, despite paying for the evaluation, I have very little understanding of the actual condition of my vehicle beyond a summary declaration that all was well. If all I wanted was a rubber stamp, I could have gone elsewhere. What I expected was a meaningful inspection followed by enough communication to understand what was found and whether there is anything I should monitor, maintain, or address in the foreseeable future. I'm frustrated that, after paying for what I expected to be a meaningful evaluation, I now have to take my car somewhere else and pay again just to get the proper assessment and explanation this shop failed to provide.