This location came through for me to make up for an online purchase gone south. I ordered expensive…read moreparts that had to be shipped - they weren't in stock. The parts have a limited lifetime warranty. The parts clearly failed, but online warranty service will only replace them, not give me a refund. I needed a refund because the parts had already been replaced (emergency/rush repair to get the auto back in service). This local Autozone did an excellent job working with me - they took the failed parts and got me a full refund, even though it was an online order. They didn't have to do that. They could have told me all I get is replacements. I appreciate them working with me to get me a refund, and will shop here again as much as I can.

Very bad customer experience, asked the salesperson for help to find an item, he was very rude and…read moreunprofessional in his response and didn't offer to help where I can locate certain item though he wasn't busy with another customer !!!!!!!

Stopped by today to make a purchase of windshield wipers & replacement…read more I got help from Joseph. He didn't ask for the review but from my visit, He has wonderful customer service & manners! He checked with everyone & communicated well from greeting to any assistance needed to making sure everyone is taken care of during their visit at the store. I had an idea of what to get from online search for my car at a glance...but he definitely was more helpful with showing the wider range of selections to choose from & answering questions. I've been helped by Angel, who was great with helping me as well with purchases & questions to assist in regards to car in the past.

Great customer service…read more Hector could see I was stuck in my car because of a recent stroke. He came out to the car and we conducted all our business (battery replacement). Friendly, competent, efficient.

Review for Advance Auto Parts - July 9, 7 PM (Tuesday):…read more I had a very disappointing and unprofessional experience at this location. I came in needing a specific tool bit to remove a TPMS sensor -- something I'd only use once. I politely asked if I could quickly use the tool in the parking lot after buying it. The employee -- a shorter Asian man working around 7 PM on Tuesday, July 9 -- told me, "I do mind, actually." I respected his answer and responded by saying I'd just buy the tool and return it in a few minutes. What he said next shocked me: "I hate customers like you," and he repeated it more than once. I was stunned. I hadn't been rude or demanding -- I was simply trying to solve a problem and had been transparent about what I needed. He then added a condescending remark, suggesting every man should already have a full toolbox. I do own a toolbox -- just not that particular bit. This kind of judgmental and aggressive attitude is completely uncalled for, especially in a customer service role. I hope management takes this seriously, because no one should be spoken to like that for asking a reasonable quest

It's been raining on and off all day, but its currently drizzling outside and I noticed that I…read moreneeded to replace my windshield wipers sooner than later; so after work I stopped in here. I used the handheld electronic to search for my size wipers (which was cool) in the designated aisle. I picked up my wipers and proceeded to checkout, but no one was around. I waited patiently, then a women started to rush and check me out. So I asked, can you install my wiper blades? She answered, WE DON'T INSTALL THEM IN THE RAIN. ‍ Me being caught off guard, I repeated it back a few times and each time it was the same answer. I'm like it's not even raining that hard right now; she goes to check and say "oh we can put them on for you." She tried to pass the "job" off to male coworker but he wasn't having it. So after she asked me to bring the car up to the front, she reluctantly came to service me. My thoughts, if you dont want to get wet or dirty or whatever, find a new job. Needless to say I finally have my new wipers. S.N. when did the price of windshield wipers get so high?!

Perhaps it was the error in going just moments before they closed. We went in looking for wiper…read moreblades. The set up there was a bit different then we had found in other auto parts store, where there is a small computer you put in your make/mode/year of car and it tells you what fits. Unfortunately Car Quest lacked this, so up to the counter where the person at the counter didn't know who made the car much less could easily find what we needed. Eventually having to call a co-worker in to assist and they were able to find the wiper blades in the back area. Also the parking at this place is less than stellar, the time before I tried to go in but all of the spots in the front of the store were taken by their own parts delivery cars. So I ended up just rolling over to the other auto parts store nearby.

I purchase all my car parts here. The staff is super friendly, always willing to help and really…read moreknowledgable. They know their stuff. Their prices always beat AutoZone, Advance Auto, NAPA, etc. If they don't have an item in stock they can get the item there the same day (in the afternoon) or within a 24 hour period, since they have other locations nearby.

Great job(s)! Had two older cars, first is a Jeep Grand…read moreCherokee and the second is a vintage Toyota Hilux pickup. Had the Alpine iLX-W650 installed in each, with a backup camera. Additionally, in the Toyota, they installed new speakers and anti-theft accessories. Both autos came out exceeding expectations! The backup cameras have me soooo spoiled!! I don't know how I ever got along without them. The pickup with the new speakers sounds magically better. I have tinnitus, hearing loss, and am tone-deaf, but the new speakers really opened up the sound. Absolutely amazing. Definitely recommend Kartunes in Sterling for auto accessory installation. great products, service, and pricing.

I ordered seat covers for my 2025 Dodge Ram Limited Edition pick up truck. I left a deposit and…read morewaited months for the order to arrive and I had to call them to find out the seat covers had arrived. When I brought my truck to Kartunes for the installation, the manager would not let me see the covers before or during installation. When I finally was allowed to see my truck, the order was incomplete, and the seat covers looked awful - they were industrial style for my $80,000 vehicle. I had the manager remove them and I asked for a refund. I've contacted them to ask when will I receive my almost $900 refund and have not heard back from them nor have I received my refund - it's been over two months.

Helpful staff especially if you need a new battery. They offer free installation and testing of…read moremany car problems especially if the car battery needs replacement. My car dealer said the battery need replacement and Autozone fixed it without charging me. The battery connection just needed to be cleaned.

Cartell was very helpful. I usually go to the one in Sterling but because of his great service and…read morepersonality I'll will be back!

There isn't a better place to get your parts. Daisy is the sweetest, most helpful person I've ever…read moremet in any field. Always a pleasure to see her. Y'all got a good one with her.

Really dont have anything negative to say about this place, but cant really recommend it either. I…read morelive near by so it is convinient, however the stock they have on hand is pittiful. I went in looking for headlight bulbs and they had 1 option available, also they kept them behind the counter (is headlight theft an issue in this area?) Just seemed run down, understocked and sketchy.