Incompetent, horrendous, and will try to rip you off on parts. I checked yelp, made an appointment, and dropped my car off for a quick service. Both the adviser on the phone and behind the desk stated that this should be a quick fix, built my hopes up, and I was looking forward to finding a local repair shop that I could trust. Several hours go by and I hear nothing. I give them a buzz and the agent on the phone acted confused and repeated my original concerns back to me. "Oh yea, we're seeing the same problem". I asked him what progress they made and he said none and really didn't seem to care. I questioned how they would meet the original deadline and he said they probably couldn't. I stated that I can come and pick up the car if they were unable or unwilling to work on it. He told me to wait and he would call me back in an hour. One hour later, no phone call so I gave him a buzz again and he said a $800 part needed to be replaced. They weren't 100% sure nor could explain how they diagnosed it but said it needs an $800 part. I came to pick up the car, and the lady at the front desk returned my key and asked nothing. They didn't offer to fix anything or any additional explanation, just returned the key and I went on my way. After a 30 second search, the same part online is $50. This place is either a front or operates on extortion simple hard working folks. BEWARE and go elsewhere. read more

I typically buy my cars used, with 50K miles or so on them and hang on to them to the very end, when they look at me and say, "It's ok, I've had a good life - it's time to let go. Don't let me suffer anymore." My point is that I know I'm going to have car repairs, I don't expect my cars to be perfect, but I need to know they are going to be reliable. I want to be able to take my car to a mechanic that will tell me what needs to be done versus what can wait and I can trust what they are telling me. Carr Automotive is all that and then some. When I get the phone call telling me what needs to be done, I have complete confidence that I'm being treated fairly and honestly. A few weeks ago, I brought in my Buick with transmission issues. It has 85K miles and I was expecting a doozy of a bill. I got the call and they had good news and bad news. The bad news was I needed a new transmission. The good news was it was covered under warranty. After further discussion, I learned that they called one dealer who told them it wasn't covered. They called a 2nd dealer who told them it was. Long story short, I brought my car to the dealer, it was fixed and it didn't cost me anything. They could have taken the word of the first dealer and landed themselves a pretty good size repair, but they went the extra mile and saved me $2,500. And that is why I have confidence in everyone that works there. And it's exactly why I will take my car to them for everything that needs to be done. Oh and as a bonus, they are extremely courteous, friendly and pleasant to deal with. read more

Great shop, they did brake job on my BMW and gave me several options to choose from. I went with Centric High Carbon rotors and Centric Posi Quiet pads, very happy as the dusting is much less that the OE brakes and braking feels better that OE brakes. read more

This is the best place to get your vehicle work done, the price is affordable and the staff is the best to work with and extremely knowledgeable. I came here to replace my wife's brakes on her car and it was done in 20 min, I also sought their services for a leaky and severely rusted fuel line, that only took 2 hours. For the time and money you cannot beat it. I always work with Shawn, he's a great guy. read more

I had to have some significant repairs done to my 2010 Honda Civic and I needed them done in a timely fashion. Christine who is the Service Manager was able to have a complete diagnostics rundown done very quickly for me. I had a pretty significant issue with my air conditioning unit that had to be addressed immediately. I also had an issue with the wiring to my front right turn signal. Christine got me a very reasonable estimate out for the work that I needed done so I decided to move forward and have her lead mechanic Jose perform the work. Jose was able to repair my air conditioning system and it is now blowing ice cold air, which is a true blessing when having to deal with the brutal Virginia summer heat! Jose also fixed my wiring issue with my turn signal, so that's one less issue that I have to worry about now. Christine and Jose definitely went above and beyond for me and I will definitely be taking my vehicles back to Car Fleet for any future issues that may arise. read more

Was out Ubering and noticed the car started sounding weaker and weaker. Took it into Carr today at 10:30. Diagnosed with bad battery. New battery IN STOCK! Installed and was on my way at 11. Way to go Shawn and Eyob. As well as that fabulous Christine. As well as Alexus! All the folks here are great! Nice to have an auto place you can trust! I highly recommend Carr even if you have to drive a bit to get there! I wish I could give them a 10 star rating. read more

Great quality and prices. I've been bringing my vehicles to Shawn for over a decade now (back when they were Hometown) and have always been happy with the results. They are always honest and upfront, never trying to sell an unneeded service. Highly recommended! read more

Carr Automotive is as good as it gets. It is the place you send your friends and family to because you know they will do a phenomenal job, and not rip anyone off. They will accurately diagnose problems, only fix what needs to be fixed, and charge you fairly for their service. Handing your car over to them, you know it is in the best hands, and your car will be well taken care of. If you want trustworthy service and quality work at a fair price, go to Carr Fleet and Automotive Service. read more

Great service! Highly recommend them to take care of your car. Normally I take my Toyota to the dealer for service but I got tired of the high cost and always seemed like a long list of items. We are very happy with the service we received! read more

This place is great, with friendly service, and a quick turn around time. They don't up sell, or try and take advantage of you. I went because my car died on my while driving. They let me know it was just a battery terminal/wiring issue (Corrosion). Prompt fix, the next business day. I just wish this place was near me in Arlington. read more

This repair shop was highly recommended to me by my old mechanic who closed up shop. They will take care of you. I've had several different repairs completed on multiple cars, they are also prompt, have very reasonable prices and are very friendly. Anyone who is looking for a local mechanic they can trust, this is the place to go. read more

I had an appointment for 8 a.m. and arrived at 7:58 a.m. Once I parked my vehicle outside the place of business, the garage door was open, therefore I made my way inside. The white haired mechanic (the man seen in the photos above) was inside the open garage and I went to introduce myself and tell of my appointment; as I did not see any office to enter. I began by reaching out for a handshake and informing the man of my appoitment. He rudely denied the handshake and before I could even say my full name, he says, "No, no, don't be in here...go to the office and tell them." Mind you, the guy does not even show where the office is and of course the unprofessional manner would make any person not want to leave their vehicle at an auto shop with this type of negligence. I called the business to cancel the appoitment as I was leaveing and a kind female answered the phone. I told her of the encounter to which she apologized and said the manager would call...no phone call was made. Moral of the story, I took my business elsewhere and others should do the same. read more

We take all of family vehicles to Carr Fleet & Auto Service because, over several years, we have grown to trust their work completely. They are honest, efficient, and fair. They communicate well. This auto repair and maintenance establishment is not fancy - just good. read more

Carr Fleet is top notch shop. They have been working on my company vehicles off and on since I started working at my company. They are fast and get trucks fixed the first time around. If they had issue with repairs they communicated with us and kept us informed. Stan is the man. read more

Cannot say enough good things about Carr & their employees. For 14 years I've worked for C&F Delivery in Ashburn, VA and I've used several other local repair shops for 24' Isuzu trucks & I've never had any of them diagnose, repair & return the truck to me within 24 hours or less. My repair bills have been lowered by probably close to 50% from other shops. Attempted to give you rave reviews on your Facebook page but appears page is not entirely set up.........FB news travels fast - could bring you more business!! read more

I have been taking our commercial vehicles to them for the past 30 months. Outstanding level of service. Very knowledgeable and repairs are made in a very timely fashion. I highly recommend. read more