Helpful staff especially if you need a new battery. They offer free installation and testing of many car problems especially if the car battery needs replacement. My car dealer said the battery need replacement and Autozone fixed it without charging me. The battery connection just needed to be cleaned. read more

Cartell was very helpful. I usually go to the one in Sterling but because of his great service and personality I'll will be back!

Came here for new cabin filters for my truck and they were quick, very helpful and friendly. I like coming to a store that has everything you may need and you can get in and out so quickly read more

I stopped in to AutoZone this morning after the dreaded Check Engine light went on. They offer free code reading. Due to Covid, you have to do the code reading yourself (they give you the reader). The employees were so helpful! I couldn't figure out where to plug in the code reader and one of the employees coached me through it from outside my car, then read the code/explained what it meant and printed out the information. I will for sure return to this AutoZone for future car needs due to excellent customer service. read more

Two different encounters with a Sales rep at this location named Michael. First time he told me I needed to change my entire lights bulb section for my vehicle. Not knowing much about how the lights in cars work, I took his word that "most likely if one bulb goes out the next is on its way." So I spent over $200 on bulbs. After taking to the dealership, they said this isn't true, you should return the remaining bulbs you don't need. I took them back, and he had an attitude like I did something wrong by returning things I didn't need. He was trying to make an easy sale on a vulnerable patron and I don't appreciate that. Second time I enter the facility with windshield wipers I had ordered from them and called prior to, to see if that was a service they could possibly help with. He answered and said no problem, come on in. When I got to the register I told him hey I just called about the windshield wipers. He said I remember you, tell me what was wrong with these again? I said nothing I just need to install. He said ok well I can't help you right now, we have a lot of customers (2 total were in the store at the moment). I said ok I can wait, how much time do you think? He said not sure, I'll let you know. So I stepped to the side so the customer behind me could pay. Afterwards we go outside, he doesn't know how to replace the wipers, so he said I'm going to ask the other gentleman inside, Steve, to see if he could help. He said "let me go see if he can take a look, but we are so slammed, and we technically don't do this." (If that was the case why didn't you say that on the phone). I wait in my car for 20 minutes. No one comes out, so I go back to the door, to see Steve not assisting anyone, but at that point I was frustrated at the level of service that Michael gave, I turned back around and found some gentleman in the parking lot that were kind enough to assist. Michael is rude, and trying to make a sale at all cost even if it isn't beneficial to the consumer and seemingly has a problem with customers advocating for themselves outside of his crooked advice. The other employees are LOVELY. This review is for Michael, alone. read more

Ordered a part...paid, and was told it would be in the next day. Here it is 4 days later and part still didn't come in. Latino man behind counter treated me like a dumb female..... said there was some sort of miscommunication. Not on my end. Part hadn't been ordered. Now I have to wait another 3-4 days. I'm not your average female...I've been working on my own car, repairing it for over 40 yrs!!!! Very disrespectful! read more

Couldn't find an auto parts store to help me and tried this AutoZone as a last ditch effort before paying Mercedes a stupid amount of money. I worked with Joseph and he got me exactly what I needed even though their computer said they didn't have it. Then he came out to the parking lot and installed the part in half the time that it would have taken me. I will definitely be going back for all of my future needs! read more

Horrible experience this morning. The manager ( Sham) is absolutely a bad representation for this company. Bought a battery and had to install it myself and he then scolded the staff in front of me when they tried to help while I struggled. Thank God for this random man I mer in the plaza - he helped me and I wasn't stranded. read more

I came in with a confusing battery issue and I got some great help from Saad and Joseph. I was happy that they heard me out were not dismissive about my problem in any way. They were very patient and ultimately we got the problem solved. Thank you! read more

I had frequented this place quit often but my last two visits have not been good. The time before last I told myself that I would not go back because of the rude assistant manager. I avoided it for a while but recently went back because I didn't want to make the longer drive to Advanced AP. Unfortunately the same rude Asst Mngr helped me and offered up some free insults as well. The first time he made rude comments referring to me as cheap, this last time he made a crack about my college education being a waste. I did not prompt a discussion nor do anything that would initiate these comments. Needless to say I will not go back as long as he works there. He's got issues that is not good for Autozone nor it's business. read more

On Monday, Dec. 3rd, I visited the Auto Zone located at 696 Elden St in Herndon, VA. Upon entering, I stood in line waiting for the next available customer service representative. When I was called, I told the associate that I was there to have my battery tested. She said it would just be a minute and she walked away. While I stood, patiently waiting, she took a several-minute phone call helping another customer. Then, she proceeded to help several customers who were behind me in line, including having me step aside from the register I was waiting at to help more customers. In the time I waited, five customers who arrived in the store after me were helped before I was, and I was given no explanation as to why they were being helped and I was not. After about 15 minutes of waiting patiently, the sales associate finally asked another associate to come out and test my battery. The whole time I was waiting, this other associate was not helping any customers. The second sales associate tested my battery and told me it would need to be replaced. I decided to have it done and he changed out my battery. When I got home and attempted to start the car again, it would not start. Because it was having intermittent starting problems, I thought it might be my starter, since the battery was new and it wouldn't take a jump. I had it towed to my mechanic and he informed me that the battery was not connected properly, and that was the issue. Fortunately, the mechanic didn't charge me. But, you can see why this is unacceptable and why I will be going to Advance Auto Parts instead of Auto Zone from now on. Truth be told, I am more upset by the poor customer service that I received from the original associate, and not the one who changed my battery. I can forgive the mistake, but I can't forgive poor customer service. read more

Excellence customer service from Mr. John, he came out to check the fuse in my car while it's raining and freezing cold outside. I greatly appreciate your help. You are the BEST Mr.John. read more

Came here because my car "Check Engine Soon" light came on and so I brought it here having heard that they do free engine diagnostics. Brought my car around 7:45pm. They hooked up my car to a portable computer device and they explained that my car gives their device some sort of code which they could then run it through their computer inside the store which would tell me what may be wrong with it. It took no more than 5 mins. Although they can provide a diagnostic test of what is wrong/why the light comes on, they don't do repairs. They do however have a stock-full of parts and supplies so you can fix the problem yourself. Didn't get a chance to really look around as I was in a bit of a rush but it seems they have everything you could need from oils, car parts, car accessories, etc. Just another typical car store if you ask me. Staff is friendly too but they seem to argue a bit too much in front of the customers. read more

I am reviewing a place that usually needs no review, but I had the best associate help us. We failed our emissions and needed a new valve. Alan was super! He was knowledgeable and helpful. Sometimes you run across someone that makes your day a little better. Big thanks to Alan and Autozone. read more

If it was possible to give this store zero stars i would. I ordered a part for my car last week and it was delivered on the same Wednesday. No one called me to inform me that my order was delivered. When i went to pick it up and return it because the part was no longer needed the cashier had no idea what he was doing and the store manager was no help. He was rude and in such a hurry to leave because his shift was over. In my experience no matter what, if you're the store manager, you should be giving your time to make customers happy and provide the proper training to your employees. The assistant manager had no idea what she was doing either. At the end after waiting for them to figure out how to do my return because i dint have the receipt with me but return was denied. And they blamed it on the system and the assistance manager claimed it might be because i make to many returns.. but keep in mind i never shop at autozone. I believe when the cashier scanned my ID he scanned it incorrectly because i was watching the whole process and my ID number didn't appear. So instead of the store manager being helpful and redoing it himself he just told me whooops, there's nothing we can do, here's the receipt that printed out, call corporate. Thankfully i found my receipt but i wont be going back there to do my return. read more

I needed new windshield wipers for my car and also had a car battery that needed to be disposed of. Sam was really helpful and so nice! He helped me pick the correct wipers and also put them on my car! Can't beat customer service like that! Thanks again Sam! read more

These guys saved the day. The check engine light came on and they were able to do a free test of my car to tell me what the errors it was showing so I could rest a bit easier. I went home feeling empowered to take care of some issues immediately and also know what I needed to come up with financially for other repairs it showed that it needed. Didn't shop around inside too much but they staff was super friendly and helped me out when I needed it and stopped by unexpectedly! read more

So I went to this location in Friday night, burnt out headlight. Got the part and asked the gentleman to help me switch it out. I have never had a problem and always been offered help. This guy said they don't do that, haven't helped a customer in forever because of some liability issue. Funny thing is Centreville and Fairfax locations still do it- don't be a clown and help people out! read more

I noticed that one of my headlight bulbs was out, so I headed to the AutoZone in Pine Center on Elden St in Herndon, VA. Immediately upon entering, Jason (an employee @ AutoZone) greeted me, offered assistance, and after correctly identifying the right replacement bulb for my car, offered to come out to my vehicle to show me how to install the bulb! To say that he went above and beyond was an understatement! He was patient as he demonstrated how to install the bulb, and even removed it so I could attempt it myself. Nowadays, this kind of service is quite rare. I hope this review provides him the recognition he deserves for his excellent service. I'll be going there from now on, and would recommend anyone else seeking great service, to go there too. And should Jason, or someone else provide great service, take the time to let them know how much you appreciated it! Thank you, Jason, for your patience, professionalism, and exceptional service! read more

Agree with the other reviews that the customer service here is great - went in a couple of times for an issue with exterior paint and Jin Y was super helpful and went outside to not only assess but also get hands on with helping me! read more

Just got back from Autozone in Herndon and all the employees I interacted with were very helpful and even came out to my car to provide advice and assistance. Would definitely go there again if need be, but definitely not in a hurry to go back read more

Heads up to the ladies out there- don't bother to get your supplies here unless you want to put up with Michael's sexist jokes when you check out. Newsflash: women have a right to buy brake fluid without putting up with your jokes about how it wouldn't make a very good cocktail. read more

This place is great. Every single employee I have dealt with there (and I go there a lot) has been friendly, helpful, and courteous. They have good prices, selection, and store hours. Keep up the good work Autozone! read more

Very helpful employees have assisted with problems my different cars have had over the past few years. They assisted with car battery replacement, broken alarm issue with an Acura, head lamp replacement.. all things dealerships would charge an arm and a leg for. read more

Extremely helpful! Needed to replace a headlight, the assistant store manager Michael not only made sure we got the right one, but he installed it for us as well at the store! Unreal! He had short sleeves on and made it happen in the cold weather. Will definitely go to this store again if I ever need anything, thanks to Mike! read more

Not the place to go if you want customer service. There is a reason why professional mechanics don't shop at AutoZone. Don't make the mistake I did , go to Napa or CarQuest where the pros shop. All the good reviews on here come from millennials that can't change a wiper blade, headlight or battery and rave about the fact that the associates did that for them. I'd be ashamed to admit that I could not do any of those repairs myself. read more

I just came back from buying replacment light bulbs for my rear lights. Not only did the employee walk-out to my car to confirm if it was just my rear light or brake light, he opened the back covers to inspect the bulbs - only to discover that one of my light bulbs fell out. I went back into the store with him, he rang me up for the replacement bulbs and then went back out to my car to put them in for me. He also used a device to grab the bulb that fell down into some crevice. All-in-all, took less than 10 minutes! Great customer service! Super friendly! I will definintely be going back for all my car needs. read more

Have been here a few times, and the guys here are great. Different associates each time I have been. Store is clean and everyone was very welcoming and helpful. I had a bad experience with Advanced Auto (which is closer to where I live) and now refuse to go there. I can't get over how professional everyone was at this store, from clerks to managers, the EXACT opposite of how I was treated at Advanced. I will continue to drive miles out of my way to this store. read more

10 people in line, one person working the register. Counted 3 other employees just walking around making eye contact with customers in line and still not opening up a register. Business tip, registers collect money, that keep the store open, so you keep your job. Manage inventory during down time. Thank god for the Advanced Auto another mile down the road. read more

Loved it! Their service is great! Not like they used to have. They have new people working with them and they are GREAT! I went to buy some stuff for my car which I know nothing about cars but the guy was soo nice and friendly Im upset I forgot his name because he was soo nice and helped me out with what I needed exactly for my car he even helped me save some money and he installed the battery for my car too! I will be recommending this place to everyone I know read more

Today is Tuesday August 22nd, 2017. I came to the store at 8:30pm, and it was pretty much empty. The cashier (a big fat Latino female employee) was sooooo lazy, she should not be put in front, store will loose more customer. I was ready to pay, but she didn't want to help, just leaning on the counter chatting with a guy. I waited for more than 5 minutes then came to her and asked if I could pay, she said 'one minute', then continued the chatting with the guy. I wouldn't mind if she was away from the counter or the guy was buying something, but she was right at the counter, the guy wasn't buying anything at all. When the guy walked around and looked at some parts, she still stood there looking at him and waited for him to come back to talk. She could have helped me because I was ready to pay and stood there for so long, but nope! I was patient and stood back at the line again for another 5 minutes waiting to check out, but she was no where ready to help me, just leaning against the counter and chit chat again with the guy. I threw the product on the counter and walked out of the store. Wonder if how many times she made the store lose customers already? read more

No sense of urgency. I waited 15 minutes to be helped when there was more clerks than customers.