My family and I live up the street from this Exxon on Westlake, so we're here all the time: for gas, quick purchases, and the occasional car service. Every single visit has been a positive experience. No matter who's working, we're always greeted with a smile and treated with kindness. It's refreshing to find a place where great customer service is clearly part of the culture. A special shout-out to Wonder Woman, AKA Jackie! We recently needed a tire installed, and she was absolutely phenomenal. She carries herself like someone who truly runs the place. It's obvious that her coworkers respect her, and for good reason: she knows her stuff! No matter what question or unexpected issue came up, Jackie handled it with confidence, professionalism, and a smile. Her bubbly personality, knowledge, and dedication to taking care of customers are a huge part of what makes this Exxon stand out. As long as my family and I live in the area, you've got loyal customers. Thank you for consistently providing such outstanding service! And no matter what, if you call or go in-person, ask for Jackie! read more

I needed a tire plugged. FIFTY. DOLLARS. They were able to do this -- and it better stay that way! They should be ashamed.

It has been a year since my first review and since then I had taken our 2007 BMW there for regular maintenance, oil changes and repair work. They have always done great work at reasonable prices. They also do a great job of following up and providing status. I have recommended a number of friends and neighbors to the shop. I highly recommend them. read more

Extremely dishonest and unprofessional experience. I went to Montgomery Mall Exxon for a simple inspection service that I clearly authorized. Later, they added extra work to my bill that I never approved and could not provide any signed authorization for. When I asked for proof, none was provided. I've had to dispute the charges with my bank and provide evidence showing how they fabricated the transaction. This kind of conduct shows a serious lack of integrity. Avoid this place if you expect honesty or accountability. read more

I had a stressful insurance situation related to a fender bender with another car at this Shell/Exxon and came to the station asking about surveillance footage. The manager/owner was patient, professional, and genuinely tried to help. Even though the footage was no longer available, they took the time to review the situation and provided a written confirmation for my insurance. The rest of the staff was also polite and helpful. I really appreciated the way I was treated here. read more

The best service and convenience- Wow. Everyone should have the luxury of convenience and confidence in their garage. Montgomery Exxon is the place for me. It's up to you to decide for yourself, but know I rarely rate unless it is a good business with good people who care about their customer. read more

Yes! We used Chris and Hanz to Road check out cars before we go on long trips! Great service and quite meticulous about their work. Really great neighborhood station. read more

Gas and service stations serve many purposes for people. For us, this Exxon station was an oasis after the longest traffic-ridden delay run on I-95 on our way back from the beach in North Carolina. In our moment of need, this special place appeared as the first gas station we could find. I ran into ask for a bathroom key, and the attendant (sensing the urgency in my voice - that of a father with two bladder bursting children) immediately gave it to me without even a hint of hesitation. The bathroom was in really good condition too. Outstanding even. Well done Exxon! I highly recommend this rest stop for anyone! read more

Bethesda is popular town off route 495 near DC I happened to be near a Mall where I spent a couple of hours killing time before a church wedding. This gas station was on a turning corner right next to another competitive brand which told me that this corner was the most popular turn in the town by the mall. Why I chose Exxon over the other station had nothing to do with price. Only reason is that Exxon has been my preferred station between the both. Station was clean, but busy. Prices were a bit high, but I am assuming it was because we were near the mall. read more

Montgomery Mall Exxon - Gas Stations Near Me - Bethesda, Maryland

This is one of two gas stations I go to on my way home. I like Shell's station for the bathroom 96% of the time. I like the Exxon gas station for drinks, snacks and gasoline. Exxon is normally my gas station of choice when I am on the road. Guess my dad has something to do with that when I was a kid. I like the small talk with the staff members here. I have noticed the last two times I was here, there was a disagreement between staff member and customer. One time the police were called. Nevertheless, I got along with the staff members. I did enjoy watching the female officer tell it like it is to the customer. The male officer stepped aside when the female officer started talking. He had one of those looks men see on their wives when it's time to shut up and let the business get concluded...but I digress. These two gas stations I got to and it is almost always a pleasant experience. I just think the bathroom needs more attention. Way to many fingerprints. Just a thought... read more

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Great customer service from the beginning to the end. I went to get an expection for my wife's car and the service was fast and professional. Going back to take my car for an expection. They were done in 35mins. Thanks again, read more

My car has been here for over a month George is very difficult to communicate with the other guys act like they don't know what's going on. Horrible experience after I was referred by a friend to use their services. read more

Montgomery Mall Exxon - My car being towed away after I had it towed to the shop to get it repaired. - Gas Stations Near Me - Bethesda, Maryland

Very rude and unprofessional team, especially the owner Chris, who has no manners and yelling at his client and has no customers experience skills. His team charged me for things I did not ask for or agree upon. If you're looking for good service, this is not the place to go. read more

This location is convenient, professional, and always friendly. I don't usually need to go inside; but when I have, I had a nice interaction with the staff. This location is easy to get in and out off when leaving the mall or driving past in Bethesda. This is my go-to gas station in the area, and there are several next to it. read more

Stopped here for a fairly easy repair on my Audi A4, the service was fast and friendly. The price was very reasonable as well.

My Girlfriend and I come to the area to visit our friends who live locally about once a month. We have been to this mall several times for both the movie theater and to browse the shops. We have ate at the food court on more than one occasion as well. The mall is very clean and has much to offer. I would say this is the best mall in the area we have been too, by far. read more

We received a price from a local Toyota dealership to replace the sway bar & assembly on my daughters '08 Camry. It cost me $80 just to have them look at it, which took them maybe 10 minutes to diagnose & tell me $1500. Decided to try a 'hometown garage'. We didn't tell Chris about the prior diagnosis - we just wanted to hear what he found. He provided the same diagnosis but advised us that it could be REPAIRED instead of replaced, at MUCH less cost! Less than 2 hours later, Chris called that it was ready for pick up. No more bumping and the control and stability is back to normal. THANK YOU, CHRIS! For your honesty, speed and quality of work. You now have a loyal customer & we will recommend you to others for sure! read more

I have been very pleased with my experiences at this shop. As a single mom who doesn't know much about cars, it's so wonderful to find a place that I can trust. They have always been up front and made recommendations for my safety. Chris has been very responsive and thoughtful. Once they even gave me a follow-up call when I told them I was going on a road trip to make sure the vacation went smoothly and that all went well with my vehicle. read more

PURE SCAM, that auto shop will say anything to get more money out of your pocket!! Brought my car here to get it fixed...weeks later the problems came back again...the African guy that works there is a prick and will try to charge you again after their own mistakes! AVOID this place! read more

RIP OFF RIP OFF RIP OFF I was in Florida I asked for the estimate Never got By the time I got back to Bethesda; a 25 years old Mechanic with little experience had apparently fixed the Jeep explorer. Their labor rate charged was $90 per hour. OMG a master mechanic with 20 years experienced charges less than that. of course they changed so many parts; this is bad this is bad. The old BS. Total bill $ 543.16 . read more

I went to the station this morning,my tank was on empty. I traveled all the way from Great Falls Virginia I knew I could not get back without gas. Unfortunately, I left my purse at home with no money in the car. The owner Chris was so nice and gave me five dollars to get home. This act of kindness is unusual and there should be more people like him in the world. I will definitely use the service station even if the gas price was a little higher to support a thoughtful,kind guy. Thank you Chris! read more

I took my car in for an inspection today without an appointment. They were able to start work on the car almost right away. Surprise... It failed. But it's OK, because there were simply 3 bulbs out. The service adviser was professional and straightforward and the mechanic (despite being busy) accommodated my schedule by taking in my car almost right away. I ran to Advance Auto Parts and replaced the bulbs and (in less than 15 minutes of coming back to the station) they had me back on my way. Thank you guys. read more

This Exxon would not let my 9 year old use their bathroom. Told him it would cost $10 to use it. Really? What happened to kindness? read more

Montgomery Mall Exxon - This Exxon would not let my 9 year old use their bathroom. Told him it would cost $10 to use it. Really? What happened to kindness? - Gas Stations Near Me - Bethesda, Maryland

I went for an oil change... the staff was very friendly and didn't try to tac on extra charges, which is a huge concern for me and why I stopped going to jiffy Lube. It costs me $75 for synthetic oil change and they kindly topped off my other fluids. Highly recommend if you want a mechanic that's trustworthy read more

Great service by Chris and the staff at this mechanic shop! I've been bringing my car here for years and they continue to put life back into it to ensure I can truly "drive it into the ground." Very affordable pricing, especially for Bethesda, and Chris is very transparent with what I need and don't need to do. read more

It's a gas station during high gas price times... With that, I hate very gas stations. Gas station is clean. I haven't had any problems with this gas station. I just wish prices were lower. read more

The location of this station is very convenient - it's my neighborhood ExxonMobil. Gas prices vary, and generally are higher than most regularly. However the main guy in the service department has got a terrible attitude and is likely to be rude and condescending. I come here just for the gas. read more

Honest auto repair shop. They've saved me thousands by telling me what I should repair now and what to repair later. Jason was refreshing to talk to - always get straightforward recommendations read more

I had my state inspection done here and the team was fast, friendly, efficient, and thorough -- they even pointed out an oddity the car's previous owner (my husband!) didn't know about. Great job. Thank you! read more

Honest guys. Good location. Plenty of parking. I had a timing belt, battery, water-pump, tune-up, oil change, wipers, and tires replaced by these guys. Fantastic work and great price. Chris the owner was very observant and made some great mechanical suggestions for a car I just bought. The car runs like a top now. I saved a ton of money using Chris and his mechanic and not going to a Toyota dealer. All work was accomplished on time with no surprises. How about that in todays business world? Hands down-5 Stars. Don't throw money away for mechanical/automotive issues at the dealer. See these guys...they do great work. Support your local shop! read more

Once again, this service station saved the day when my car broke down. The owner and head Mechanic are so knowledgeable and polite. They were able to quickly diagnose the problem. I wouldn't take my car anywhere else!! read more

I came in today with a blown out tire, and while they didn't have one to fit- apparently run flat tires are not standard ( yeah, won't be putting four of those on again) Chris made numerous phone calls till he found a shop that had one, giving me directions, & going above and beyond. I love that he was concerned about me driving any distance, he didn't want me to damage the tire rim and have even more troubles. A huge thank you to Chris for caring and going the extra mile to help me. Some people really are pretty great! Thank you Chris and the other nice tire guy. read more

I've been taking my here since I moved to Bethesda in 2005. George is fantastic to work with and has a great sense of humor. I've been given rides to the Grosvenor Metro on several occasions, too. They always fix my car quickly and for a reasonable price. I'm fortunate that this station is within walking distance to my home. read more

Run down equipment and shady practices concerning gas prices. They constantly report lower prices in the Gas Buddy and Fuel Finder apps and when you get there, you find prices at least 10 to 15 cents higher. They attempt to lure in customers by reporting lower prices. This station is dishonest and should not be patronized. Expensive prices for all types of fuel. You are much better off going to a more honest and cheaper station. Definitely a place to avoid! read more

I went here for an inspection and left wondering.... first I was told that I couldn't get an oil change with my inspection because the guy was done for the day...then when the owner found out that I needed 2 inspections and 2 oil changes then he said sure and it would take 2 hours...1 hour later we got a call that it was all done. Hmmmmm. I am not sure what kind of job was done but I do know that my radio knob was missing and the owner refused to get up and look for it and my husband had to stop on the interstate because they didn't close the hood. Whatever I guess read more

My son had a flat tire. I called Montgomery Exxon and asked if they could help me. The very polite and kind man who answered the phone said bring it right on in and we'll fix it. I came in ,the gentleman greeted me warmly and had his technician fix the flat tire in a matter of minutes. He put everything back in perfect order. This was an extremely great service experience. I can't tell you how thankful I am to have a local Exxon dealer near us that can provide such great help and great service when needed. Thank you read more

I came here for air -which they do have but isn't listed in the services section. I called ahead to ask if they offer an air filling station and the attendant who answered the phone was very rude. I also asked if it was pay with coins or card to which he said it was free. Turns out it's $1.50 and the sign says you must pay with coins. I did, and it ate my change. It also had a card reader slot so I ended up using that. It was a total pain but I ended up getting my tires filled up for $4.50 read more

While their Gas prices might be high the gentleman in the service bay were very helpful last weekend. I had a tire with a nail in it and they plugged it in a matter of minutes. I was extremely grateful. This was a much more pleasant experience than the one I had at Sears. They said it would take 3 hours! Thanks guys! read more

Needed a patch for a tire. Went to 2 places and was told could not be done. The Exxon did it in 5 minutes for a reasonable price and were very friendly. Will be back. read more

Chris in the repair shop really helped me out! My car battery died at the gas pump just as I was about to leave town on vacation. The mechanic dropped everything and replaced my battery so that I could be on my way. Honestly, I thought I would have to wait a few hours, but the car was ready in about 20 minutes! Thanks so much. read more