They made a mistake and quickly rectified it...no arguing or other customer UN-friendly B.S. Still one of the best auto repair staffs I've ever seen. RECOMMENDED read more

I brought a Tesla Model Y to them in order to have a wheel swapped out and have the front end inspected. Most folks don't know this, but Performance models of these cars blow through suspensions every ~70k miles or so. Precision charged me for the tire swap (move TPS to new wheel and re-mount on the new wheel), but they also charged me an hour of labor to inspect the front end, something that they already had in clear view when on the lift when they were doing the tire work. However, I was fine with it as long as they did a complete job and reported accurate information. I was planning on having them also replace the main front end components anyway, but they will NOT install any parts that they did not get for your car. Even if they are OEM parts from the manufacturer of your car. (Tesla parts are a PITA to get in a timely fashion sometimes, and having to wait for them to arrive is not a great customer service experience... especially when they are OEM parts. I'm assuming it's not just liability, but that Precision wants the markup on the parts over a providing a good customer service experience.) Precision came back and told me there was nothing wrong with the front end of the vehicle. immediately knew that this was impossible. No Tesla Model Y Performance with the original suspension is fine at 85,000 miles. I asked a buddy at a Porsche dealer to look at the front end and ALL FOUR bushing in the front end components were torn. Literally, if the technician from Precision Auto had looked them, it would have been obvious. If the technician missed it, Precision has a serious issue. I did call them. I asked to speak to the manager. The person that called me back sounded awfully young but listened to me vent and indicated he's refund my money for the inspection. (He took my credit card info for the refund, so fingers crossed there.) I'm really sure based on that experience that Precision Auto is not where you want to go if you have a Tesla. I told them exactly what they needed to look for and I've got to wonder if the server desk told the tech anything that I mentioned. (I do have alot of experience working on cars. I just don't want to do it.) At least they did a good job with the tire... -shrug- read more

I have been a Precision Auto customer for decades, for really my entire lifetime as a driver. Just about everyone in my family is a customer as this point, and that includes both sides of a large family. I wish I knew enough about the nuts and bolts to convince you categorically that they are the best, but here's what I can say: I do remember not long ago that they won what I understand to be THE national competition for best auto shop in the country, and I have to imagine that was a pretty big deal for a family-run business. So if you're just looking for people who know what they're doing, well that should be enough right there. I can tell you that they are the type of people who remember your name when you walk in, and that you will most likely have a few laughs while you're there. How often can someone say they have fond memories of getting their car repaired? I can, and I'm smiling right now thinking of how much my Dad loved talking with them about the world, and pretty much everything in it by the time we left... They have guided him and myself over the span of two vehicles each. Come to think of it, that's pretty good for over 30+ years, especially when we're still driving the latter two. Not to mention the first one I bought was, we'll say: not a good year from not a good company. They cut me so much slack, and put in so much extra work on that car for me. The hardest part for them though, had to be convincing me to buy a reliable, maintainable car next time, and convincing my Dad when it was time to let go of the truck he took such good care of for such a long time. In my case, it was a matter of helping me understand which makes and models not only last a long time, but will also save me a bunch of money over time. Such is the case on parts and labor, when the parts are easier to get, and the car is easier to fix, DUH... For my Dad, it was a matter of bedside manner, explaining that we've reached that time when the repairs are going to start costing more than the vehicle is worth. I say all that, because one way to tell whether someone is honest or not, is if you can point to some advice they gave you at the expense of their own profit. In a world where honesty is not a given in any industry, I think those are pretty good examples of where it still exists. read more

Precision Auto - Auto Repair Near Me - Germantown, Maryland

Honest, Reliable, and High-Quality Auto Repair This family-owned auto repair shop is as good as it gets. From the moment you walk in, you're met with friendly, professional service and a team that truly cares. They provide honest assessments, clear communication, and high-quality workmanship without any pressure for unnecessary repairs. They are so good that I live an hour away and still bring my car to them for repair. Throughout the process, they keep you informed and take the time to explain everything, so you always know what's going on with your vehicle. Their attention to detail and commitment to doing the job right the first time set them apart. If you're looking for an auto repair shop that values integrity, reliability, and top-notch service, this is the place to go. Highly recommended! read more

Customers are just Numbers to them. Andy made that clear by not even trying to listen to my husband's concerns. As a result, they will not see us back and we don't recomend their services to anyone. read more

My 17yo RAV4 had not been driven in 2 years and I needed to get it running. From my first call to completion of the service, I was treated to an excellent repair service and customer focused experience. I received timely updates and photos of my vehicle and detailed explanations of the cost. I highly recommend Precision Auto, and will be using them from now on for service. Thank you Precision Auto taking such good care of me!! read more

You folks never miss to deliver excellent, courteous, and high quality service!! We are lucky to have you are nearby!

I was going to Philadelphia to visit my daughter at college and my car overheated. Precision Auto was able to take my emergency appointment to diagnose the problem with my vehicle and get me safely back on the road. I didn't miss my daughter's first day back at college and I made it back home to NC safely. I highly recommend Precision Auto, they are friendly and care about their customers! read more

I took my infiniti in because it was not blowing cold air. So, they did said I need a AC compressor and explain what they recommend. The staff and tech folks were very professional and nice. My problem is there price was more than the infiniti dealer! I was looking for a shop that was fair and would service my three vehicles, as my shop that I was using the guy retired! I would recommend them! read more

Thanks for taking great care of my sick Tahoe. This is my everyday ride to work and back home, so it is tough to be without it overnight. Thanks for the shuttle ride to work and back to pick up my ride. Not sure the name of who helped me in the morning; but he was an older gentleman - (white hair). He was friendly and gave me a tour of the shop. It was a nice change to finally get good communication from the person working on "Lucy". Yes, I have a name for my Tahoe. Great first experience and I will be back again. read more

Precision Auto - This picture does not show the best part about Precision. On the right side is a ATM - key machine. Great after-hours pick up. - Auto Repair Near Me - Germantown, Maryland

Customer service is everything to me and this business knows how to please a customer. The staff are always happy and smiling, very welcoming environment and efficient. I always leave pleased with their service. read more

Saw my tire indicator light come on and looked for a nearby auto repair shop near where I was in Germantown, and found this place. I called to see how much they would charge to just check air pressure on tires and much to my pleasant surprise, Brenda who answered the phone said there would be no fees for air pressure check & filling in air on any low pressure tires. That was exactly what happened and the whole visit took just 10 minutes. I wish more auto repair places were like Precision Auto. Highly recommend this place especially to anyone living in Gaithersburg & Germantown areas. read more

After 4 visits to this shop (install new tires, new battery, fix nail in tire, brake job) with my Infiniti (my baby!), it's time for me to review this outstanding business! My last visit was to replace the brake pads, and not only was the job expertly done, I was picked up and dropped off, got a roster of photos showing they had thoroughly inspected my car, and I also received a competitive price (I had a prior quote from another shop, so I know), and the work was finished earlier than promised. I think they also charged my battery because it has been starting up even after a week of sitting in the garage. These guys and gals know how to make a customer very happy. Keep up the great work! read more

I am currently working with Maria at Precision Auto to get my brakes and tires squared away. She has been a god-send in this normally stressful process. She worked with me over the phone to figure out what could be put off vs. what needed to be taken care of right away, and whenever something new came up, whether good or bad news, she was prompt in reaching out to me. She even walked me through ordering from an outside website to ensure that all parts necessary were delivered to the shop so I wouldn't have to wait longer to get my car back. I will update this review as things carry on, but as of now, I have nothing but positive and glowing reviews for Maria and the rest of the team at Precision Auto. Thank you! In addition, the shuttle for nearby drop offs and the in-house wi-fi if you would rather wait, are both super convenient! Update - 11 July My positive review continues! Maria contacted me about midway through the day to inform me that my car was ready, and that Tim (the wonderful and courteous shuttle driver) would be by to pick me up shortly. I know have my car back with brand new brakes and a perfectly matching tire. Thank you Precision Auto; I will definitely be visiting you for all my auto needs in the future! read more

I brought my car here over the summer for the state vehicle inspection. I was pretty happy with my experience. They're a little more expensive than other places in the area, but they offered a more clear review of what my car needed to be able to pass the inspection. I was spoken to in a friendly manner and was not spoken down to whatsoever. I find that this sometimes happens because I'm a woman, and I don't have a lot of knowledge regarding cars. I really appreciated this. They also offer pickup/dropoff services within 5 miles. I brought my car back a few days later to have them make one final repair. This was done simultaneously with the inspection and my vehicle passed. I went back to Precision Auto last week to have my oil changed. When I called, they told me that an oil change would be $45 and went over my file to see if I wanted anything else taken care of. I declined and dropped off my car the following morning. I was given a ride home and received a call about 5 hours later with an update on other repairs that they recommend I have taken care of at some point. I was picked up and brought back to the location. Since my husband and I signed up for their frequency program, we had received a coupon in the mail for $10 off any service. Overall, this was another good experience! I appreciate their courtesy pickup/dropoff services, as well as their thorough overview of my vehicle. I always receive a printout with their recommendations whenever I get my car serviced so that I'm aware of any issues. I also receive this information via text in case I wanted something addressed immediately. Very nice, especially just before a big road trip! read more

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Friendly staff. Astronomical prices. 6+ hours to check a flat tire. Too long! And a gruff and blunt service worker (Bud) trying to push me to spend a lot when all I wanted was to fix a flat. I'm looking for a trustworthy, thoughtful mechanic that's also a good value - this is not the place for me. Came in with a flat tire... Saw good reviews on yelp. Was quoted $60 to repair a flat. That's a lot - shouldn't it be $20? I was in a bind, car undriveable... So after I applied a yelp coupon for $20, I agreed. They called later and said the tire could not be repaired - fair enough. Quoted me about $800 to replace two tires. My jaw dropped.... The tires are 19", so they are costly, but not $300 each! Fair market should be about $200 / tire, plus maybe $100 to install / balance. I asked if they could put the spare tire on and they said sure - for $60! I did get a comprehensive report with pictures and everything that is wrong with my car. New struts, alignment, new tires, air filters.... At the end of the day, I paid $60 to have them check a tire and put on a spare - something my local shop would do for free... I also got a long list of other issues with my car that would cost $1000s to fix. Nice waiting area, super friendly front office staff. Based on other reviews a lot of people had great experiences here. Your mileage may vary! read more

I was traveling and I noticed I was losing Oil Pressure found these guys on Google. Gave them a call and they were able to get me in right away. They gave me a loaner car so I could make it to my meeting!! Amazing service! I ended up having them fix a couple of other things while my truck was there. Their digital checklist is awesome, it showed me some safety things that needed care with the pics in the digital checklist. I wish I lived closer you would be my auto shop! Thank you for everything! read more

WOW. Best. Service. EVER!!! Whether you need a quick repair or a full service for your car, look no further! The moment I walked in, Brinda greeted me with a smile and made me felt welcomed from the very beginning. They were able to see my car immediately regarding my windshield wiper issue; I was in and out of the shop under 15 minutes. Their overall customer service, friendliness and quality of the work was 110%. I HIGHLY recommend this place and I'll definitely be back for future car repairs/maintenance. Thank you Brinda & Andy for your outstanding service; it really shows that you care about your customers :) read more

Andy and Steve are always friendly and upfront about pricing. I never feel pressured to have additional work done beyond what I brought my car in for. I've never had any issues with the work I've had done in the many years I've been bringing my car to them. Additionally, their drivers are very pleasant and always happy to give me a lift to and from. read more

Fantastic service- even in a thunderstorm- makes all the difference. Wouldn't take my cars anywhere else!

I thank Bud so much for all that he did to make the purchase of my car painless for me. I appreciate him going above and beyond, to ensure that I was completely satisfied. Great Job!! Thank you. read more

Warning: you may be shocked when you go to Precision Auto in Germantown... you may not be ready for how nice, courteous, professional and good these guys are!! I know I was floored. Not saying other auto shops are bad, but it's obvious that the guys at Precision Auto take pride in customer treatment and care about doing a good job. I can't speak to cost being more or less than average since every auto issue can be wildly different. I know their prices are not out of the realm of normalcy in the industry. But even if they are more costly (again, not saying they are) they are most surely worth it. Remember the first time you went to Chick Fil A and were shocked at how nice the people working there are? That's how it feels to go to PA! :) They even give you follow up calls just to see how things are going. Most people you'll date in life won't even do that! Highly recommended! read more

This is the first time in my life I have had a truly positive experience with an auto shop. I highly recommend these guys and will definitely use them again. I just wish they did motorcycle repair :( I called a week in advance and talked to Steve -he was my guy through the whole experience, and could not have been nicer and more courteous. I just needed to bring my recently restored motorcycle in for a safety inspection. He booked me an appointment and said I'd need to drop it off for the entire day but they could drive me anywhere in Germantown. A couple days before, I noticed the weather was going to be bad on the day of my appointment, so I called to reschedule for a day earlier. Steve was happy to accommodate. It was raining (of course) at 8am when I arrived. The guys were really busy that day, but they made room for me to pull the bike into the shop so it didn't get wet. I expected to have to leave it there all day, but Steve called around 10am and said they were all done. My bike is in great shape, but MD can be strict with safety standards (I'm from VA where they just look to make sure the vehicle has the right number of wheels) so I was expecting ridiculous failures and a painful bill for repairs. Not at all. read more

Genuinely the best car maintenance/repair experience ever. The cost is reasonable especially considering for the quality of work, service and gracious attention. Their annual check ups are thorough and easy to understand. They honestly tell you where work is needed and you only pay for what you need, no rip off. Bummed I don't live closer read more

I would like to thank Maria and the entire Precision Auto staff for a wonderful experience! I needed a MD Safety Inspection done and they were able to see me right away. In no time at all they sent me pictures and a thorough electronic inspection that was very helpful. I needed a chip in my windshield replaced and while they didn't do that there they recommended someone who was also able to see me right away and did a great job. I can't say enough about the great customer service and communication. Maria was so friendly and professional and I really appreciated her calling me with updates. I will be visiting again and thank you so much for the excellent service! - Erin H. read more

3 stars for an OK and honest shop. I had Tire Rack ship a set of tires to these guys. As they are listed on the Tire Rack site as one of their affiliated installers. First negative was that they needed me to drop off the car and leave it there all day just to change the tires. Because of that "requirement" I had to schedule my service two weekends out and put down a $25 deposit. When I showed up in the morning the guys on duty were cool. Judging by the empty bays and empty parking lot, besides the two cars the employees came in, I assumed it would take 1 hour max. This is based on over 100 tire changes over the years at discount tire, canadian tire, sears, and wheel works. Racing eats tires; biggest part of the budget. It took 5 hours to finish. I was not impressed. Still the workmanship was great. Well balanced. Worthy of 2 stars then. Of course as I stood at the front counter about to pay, they gave the "We noticed some things" list. I was happy to hear him only list things that I was previously aware of. Plus 1 star. Thus I felt he was very honest. That is rare and if I need some work in the future I just might give these guys another try. read more

Excellent service for years! Dependable and helpful in every aspect of our car repair and maintenance always within estimate and on time delivery. Andy has our families interest at heart. We know who to turn to for quality timely service. Shuttle driver is a gem! So convenient and dependable, they got us back on the road with digital info to keep on hand. Thank you for taking such good care of our family and being convenient with the safe key retrieval. We will be back again and again. read more

Precision Auto - Friendly technicians and prompt service - Auto Repair Near Me - Germantown, Maryland

I'm sure these guys do great work but believe me you'll pay for it. I was looking to replace a radiator on my Dodge Dakota. I called around for estimates and Precision's price was 400 dollars higher than the nearest quote. When I asked why so much they told me "If you want good service, you have to pay for it." Thirteen hundred dollars for a radiator replacement on an eleven-year-old truck. I don't want good service that bad. read more

My sister recommended me to this place. She told me they do a good job and she gets her oil changed here as well. I'm happy to say she is right. I'm very happy with the work that was done. I had to have my breaks fixed and was really surprised to have it gotten my car back quickly in a day. I haven't met the staff in person yet but they all sound very nice and professional from talking with staff on the phone. I really like the updates you get about the car too. I love the after hour drop off and pick up service. I think I'll be back for any future car issues with Precision. read more

Yes baby blue is back thanks to Precision. She is quite as a mouse. Clean too. Awesome work and back to us in no time. Communication is excellent and no constant change in price like I have dealt with in the past from others. Great honest customer service. Would deffinelty recommend and be back read more

Exceptional service; excellent reporting on issues with the car (including pictures); a bit on the pricey side ($50 for a regular oil change?). My services were extensive and I feel I received excellent diagnosis and service with the BEST warranty in the business! Highly recommend! read more

I got my car inspected here, a few months later brought it over there again for a different problem. They said they gave the car a general look and gave me a list of things that need to be fixed. However, most of those things were supposedly were fixed during the inspection. Also, Bud, I think is the owner, was rude when I asked a simple question about the part of the car that needed to be changed. Only one extra star goes for the friendliness of the other guys at the desk. read more

The service here is tremendous. Maria and Andy were knowledgeable and responsive. The work was done well within time and cost estimates. I had my Maryland state inspection performed on an elderly car and had exactly the results I had expected. I received rides to and from my office from two drivers who were friendly and cautious drivers. The results of the inspection were texted to my phone with copious explanatory notes, which meant that I was able to review the results at my leisure before speaking with Andy about the path forward. You do pay for what you get. A Maryland inspection runs $118, which is a bit on the pricey side. I have no regrets, though, as the service was exemplary. read more

In the 10 years I've had my car, I've taken it to probably a dozen shops for oil changes, repairs, and maintenance. I have always felt like I've been kept in the dark and/or bamboozled into spending more money than was necessary. Or I've felt like I wasn't being heard or respected. *cough-PEPBOYS-cough* I took my 10 year old, 106k mile car to Precision Auto last month because it was shaking when I braked. They inspected things and called me with a full explanation of the condition my car was in. They told me which things should be fixed ASAP, which could wait until my next paycheck, and which would be coming up in the future. It's the most I've ever heard about my car from a shop, ever. I was able to get some repairs done right away and then come back after my next paycheck to finish up the rest. Was it a bunch of money? Yep. But I did some research and checked with my car-savvy friends and everything Precision Auto said my car needed was something a car of 106k miles needed to stay in tip-top shape. Also, Mike the pick-up and drop-off driver is a nice guy. :-) When the weather is bad or I'm just feeling too lazy to walk a mile and half, it's good to have the option to get a ride to/from the shop. read more

Frank and his father were sooo professional and had gone over my expectations in delivering a great service to my car. Have always had Great experience going there and I really recommend this place, the owner is super sweet and very accommodating to all, they both make sure you walk out happy read more

I contacted this shop asking for a quote to replace rear brake pads and rotors, as my dealership said they were very low. They refused to provide a quote, and instead required that they do their own inspection before offering a price. Their inspection was $76 but would be waived if they did the brake work themselves. I had already received a quote for another shop of $430, but since Precision is closer to me I figured I'd let them do the job. After the inspection, they told me that, yes, the brake pads and rotors needed to be replaced (as I already knew) and they gave me a price of $680, $250 more than than the other shop, and even $80 more than the dealership! Needless to say, I did not want to pay them an extra $250, so I took my car back, but they wouldn't refund my $76 inspection fee, so in the end I wasted my time and money for them to tell me exactly what I already knew. If they had just told me the price of the work I requested in advance (which they refused to do) all of this could have been avoided. read more

I scheduled a last minute oil change and received exceptional customer service from beginning to end from Brenda and Andy. As part of the oil change, they provide a report with images to share the "health" of you car and overall findings. It was super helpful especially since they call to explain. I'm impressed and having my mom schedule her oil maintenance in the next couple days due to my positive experience. read more

I dropped my car for AC repair and they promised me to give back or provide an update in 2 hours and never called and i called them back after 3 hours. they told me technician is working on it and will update me in 2 hours. never called. I called again after 3 hours and they said they are still working on it. I asked howlong it would take ... he was rude and unable to provide an estimate. then manager called me and he was very rude and asked me to take my car as he don't know when the work will be done. he was not ready to perform the work. I picked up the car. I will never go there. read more

I brought my 2006 Honda Accord 5 speed to Precision last week, after two failed attempts for resolution (both with Honda dealerships). The issue seems to be with the gears and shifting into 3rd, first time this is happening to me after 133k miles. They could not replicate the issue, but are digging into a resolution and communicating with me openly and honestly. Both Honda dealerships gave up after they could not replicate the issue, despite me saying that the issue was sporadic. I am impressed that Precision Auto is taking more responsibility for a solution to an issue with a product that they did not build, than has Honda. Interesting! My experience with every person at Precision has been upbeat, and everyone is friendly and professional. I have total faith in them. From now on, I will take my Honda to Precision. read more

The care and service at Precision Auto are truly unparalleled. I have used Precision Auto for every car I have owned, and will continue to use them - and I live in DC! They genuinely care about their customers and strive to give the best possible service to each and every client. I never feel pressured to undergo a service (though I generally do if they recommend it - they haven't steered me wrong), and I really appreciate the inspection reports they send out via text. The shuttle service is fantastic, and they even comp'ed me a rental car when I had some unexpected major work done on my car this last time. Precision Auto is the kind of place where everyone knows your name. Really fantastic business and people - will always recommend you guys! read more