FEBRUARY 2026 My family continues to experience top-tier welcomes, attentive care, and outstanding expertise at The Fields Road/Gaithersburg "The Lube Center"! Walking into their office lobby it is easily always visible that this is a very busy location, however, it's like they have eyes in the back of their head because you are always immediately acknowledged and within a short time one of their professionals engages with you attentively listen & hear what your vehicle needs - we know because their feedback and answers confirm they are stellar listeners & communicators! Hurrahs & thank you to: ALANA BURNSTEIN, ALEJANDRO MARTINEZ, JARED WELSH and BRIANA! A HUGE THANK YOU to Manager JORJE LACAYO - your leadership is transparently authentic and so palpable by us . . . each of you and all of you together inspire us to be loyal customers and outspoken advocates! SEPTEMBER 2025 I wanted to share my service experience at "The Lube Center" Fields Rd., Gaithersburg: it was OUTSTANDING! I initially met Asst. Mgr. JORGE LACAYO who was so welcoming and an engaging communicator. I then met friendly knowledgeable Cashier BRIANA who set me up for my oil change service. It was Vehicle Technician Professional JAY who made the experience of getting my vehicle into the bay, and answering all my questions exceptionally wonderful! JAY has a stellar personality that ensures loyalty to The Lube Center: personable, knowledgeable, patient, friendly, great communicator and on and on! JAY made my oil change visit experience into an "I want to only use the "Fields Rd., The Lube Center" location forever! read more

Quick, efficient and hassle free oil change. Five Stars. Noticed this place as I usually go to the Taco Bar next to it. Glad I decided to do my oil change here as they dont try to upsell on services like most auto shops do. It was $100 total for the premium full synthetic (the mid tier option). Service was completed quickly and they even gave me a coupon for a free carwash (closest location is in Germantown). Everyone was courteous also. Will be returning! read more

I needed air in my tires. I have a bad back so this is always a struggle. I am a regular at this Lube Center in Gaithersburg. I waited a little bit today but they did not hesitate in helping me out. This location has the most friendly dedicated crew always top notch service. read more

Service here is deteriorating. Last visit, I came to top off, as they do it for free in between services . Ferb (manager) seemed annoyed . Now, I was the only one in the bay. they didn't have any other customers. No greeting or welcoming like the other staff usually does. I said I'm here for a top off, etc. I popped my hood. He was like your good." Didn't top off anything. I hadn't been there in like 4 or 5 months! I asked if he could add air to my tires since they were low. You would think they would check that too, but no. I expected better for a so-called manager. Ok, my 2nd to last visit.. is what made me givethemm.2.5 stars. Oil change went smooth. However, they will come with a long rap sheet of stuff that you're gonna need. They told me i needed all these non sense flushes, etc. I took it to my mechanic and said no you don't need that ." They never checked my cabin air filter. I thought they were supposed to check that. Oh yeah could told me I Would need my brakes replace. Last. At the time I brought my car in , I had mentioned I had a coupon $15 off. Once they charged me, I saw that they didn't factor in the coupon..the girl laughed and was like, "Oh my bad. We will take it off next time... Im sure I'll get a canned reply on here from the service manager. Please retrain your staff, and lie to customers on frivolous services. customers beware when coming here. read more

Briana Orellana was amazing! She was efficient and broke down all of the services / costs with me which is much appreciated because a lot of other companies have come up with hidden fees in the past. Very refreshing service (: read more

This place has a cohesive team that works well together. Quick service, professional staff and very pleasant. We were helped by Izzy and Ethan they made the process painless. Start to finish in under 20 minutes. We will be returning! read more

If you wanna get absolutely ripped off for a car wash with an oil change this is the place for you. I went here after work just needing an oil change. the last time I got one specifically at this place it was not anywhere near $100. this guy showed up to me all nice with the customer service attitude and immediately said boss man to me while conversing around 10 times I don't know what his deal is, but I wouldn't want that guy touching my car let alone with the price tag He gave me of $96 for just an oil change. Don't even think about going here support small businesses. read more

Service couldn't have been better. Nice guys, clean and accommodating space. Waiting room is convenient. And you get a coupon for a free car wash nearby. Will def be visiting again!! read more

The oil change I just did here was so quick, I wish I went here sooner! I was probably in and out in 30 minutes, and they were able to also top off some of my fluids and have a pretty thorough inspection in that time. You can even sit in your car while they work (but we went inside so we could get some refreshments). They have a wide variety of oil changes you can do here, I opted for the more basic one this time since I'm going to be doing more intensive maintenance items pretty soon for my older car, but even that included the inspection and a free car wash voucher. The thing I really appreciated most was that you can come in between oil changes to get your air filled or other fluids topped off, so a pretty good value for the oil change as a whole! read more

Very professional. The team here was super helpful, trustworthy, and efficient. They even offered us drinks while we waited!

i have seen the lube center for years ! today i pulled in to get information and 20 minutes later i was saying goodbye and thanks .... what a great find ... shout out to Tech. Jay and Mgr. Izzy i'll be back!!!!! read more

I've used this location multiple times for an oil change. They are quick at providing services; however, during my last visit they left an oil plug loose which was causing a leak. They give you a printout that they checked different things in your car, but clearly they don't check them all. They have never checked my cabin filter. When I went to get my oil changed at a different place, my cabin filter was black and the technician told me it was the original car filter (it was never changed). Also, sometimes the people that put your information in the computer are unpleasant. I would probably come back here again if I needed an oil change done quickly, but I'd exercise caution. read more

Mrs Dayana, abi, Jorge are the most amazing women men customer service excellence ever. Wife and I our son came here today and these awesome people here in lube center are beyond the most amazing customer service I have ever encountered. Please bring your business here. This place is also extremely clean. Thx you all. Luca Atarzada read more

They are not friendly, they don't even put the sticker on the oil change duration, very bad service, they don't even offer you a waiting room, they take you out of the car and they don't care that it's cold outside read more

The Lube Center - My recipe payment service - Oil Change Stations Near Me - Gaithersburg, Maryland

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Top-notch, trustworthy customer service. I'd come here just for that alone. Some places will try to scam you into services you don't need. No hard upselling here. I didn't catch the young lady's name who helped me, but she was very nice and knowledgeable. The team is always professional, so friendly, and super fast. They'll advise you as to whether something needs to be seen by a mechanic or not. And some of their services are even free to customers. They've earned our loyalty. I can't recommend them enough. read more

I have been going there for years and everyone is great! Abi specifically goes above and beyond, but they are all good. Highly recommend. Very convenient and quick. I feel comfortable there and they don't try to add services that are not needed. read more

Took $5.00 off (Digital coupon) Free Car Wash They were gracious and polite. They smiled. Gave me Vanilla Coffee to sip while I waited. They guided me over the pit safely. They told me everything they were doing, and what I needed to be done in the future. Could watch them work on my car on a video screen. I was 3 rd in line and over the pit in 15 minutes. Kudos! How do they do that! read more

So convenient and fast! I love that I can stay in the car while getting an oil change. Izzy is super friendly, as are the other employees I have encountered, and Cristian is a great and accommodating manager. read more

Very good service. The staff was very knowledgeable and helpful. I needed an oil change and a few other things I wasn't aware of.

Folks here seem to genuinely enjoy their work. Friendly, responsive, and efficient. I'm used to waiting 3+ hours at Walmart (it's definitely their way of trapping me at the store to make unnecessary purchases). Amber, BJ, and their crew at The Lube Center got me in and out in 15 minutes. Time is money, people. read more

The Lube Center - Lounge area with complimentary refreshments - Oil Change Stations Near Me - Gaithersburg, Maryland

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genuinely one of the best places that I've been for an oil change, I know I can do mine at home but they are so efficient and nice to me that I will come to them every single time I need an oil change! I have a really old car so I appreciate how thorough they are with their safety checks, such as making sure all of my lights work and making sure I don't have any engine issues or leaks. I've been here for years and will continue to do so. 11 out 10 service read more

The Lube Center - My car - Oil Change Stations Near Me - Gaithersburg, Maryland

I was so thoroughly impressed with the stellar service this team provided! Everyone seemed like they took such pride in their work and they went out of their way to make sure customers felt comfortable, understood what was going on, and how much things would cost. I've honestly never had such a pleasant and transparent service related to any of my cars, EVER! I cannot recommend this place enough and will absolutely be coming back in the future! read more

super easy and efficient. they are always kind and professional at this location, unlike some others

All I can say is that it's my first time here and it won't be my last. Great service nice staffs, specially I was able to sit in my car the whole time while they are during service. Very important for this Covid time They showed and explained to me with additional things might need to be changed, Without making me feel pressured read more

The Lube Center - Oil Change Stations Near Me - Gaithersburg, Maryland

I have been taking my car here for years. And years. They are friendly and provide great service. I'm always offered a beverage. They offer the upsell common to all of these establishments, but they don't push or make a face if you decline. Sometimes they give me a coupon for a car wash at their sister location in Germantown, the Auto Spa. It's a good option for that oil change you forgot you needed. read more

The Lube Center - My car guts on display. - Oil Change Stations Near Me - Gaithersburg, Maryland

8/14/20 When I had my Toyota and Volvo, I use to come here to get it serviced. The hole in the floor was pretty scary at times. I felt like my car's tire might accidentally go over the bump an fall in. I have seen this happen with another car and the damage was severe. Still this place at the time had great prices and service was quick and done right. A lot of people I knew had their car serviced here while they did their shopping at Kohl's, Target or Barns and Nobles. If you are feeling hungry and wish to pass the time, Taco Bar is a great place to do this. It is close by and has good quality food. read more

The Lube Center - 8/14/20. Enhanced Procedures - Oil Change Stations Near Me - Gaithersburg, Maryland

These guys are great. It's too hot to do my own oil change so I bring my truck here, but the service here is great. They checked all the fluids, didn't try to upswell everything, and offered my son some caprisuns. Service was fast and easy, and they definitely make it hard to do my oil changes on my own. read more

This shop is the reason why I don't take my car to local mechanic shops. It is one of those places that will try to get over on you by adding additional recommended services that you don't need. My simple oil change that should have $64 (with the coupon) became over $170 in services that I know I didn't need. Why would I need my tires rotated if they are brand new tires I just got last month and I haven't driven my car more than 100 miles? The kicker for me was that it was the two women who work there that tried to get over on me. I guess they were upset when I said I wasn't adding those services because when I got in my car to drive away my sunglasses and lug nuts had been taken out of the glove box and thrown on the passenger floor (see picture). When I open the glove box to return these things, I saw they had literally ransacked the glove box. I don't know what they were looking for but I do know that if anything comes up missing I know who did it and if my car suddenly starts acting up I know who is responsible. The two women who worked with me are extremely unprofessional, they will swindle you for your money with a smile, and have no respect for customers property. If you are foolish enough to go get your car serviced there, I recommend staying in your car during the service. read more

The Lube Center - This where I found my things that were in the glove box after they serviced my car. - Oil Change Stations Near Me - Gaithersburg, Maryland

Cristian Botero is one of a kind manager at this Center. He and his team go above and beyond to give the best service, oil change, check tires, clean windshield and they always smile and greet customers and this is outstanding customer service. Thank you to you and your team including the amazing ladies at this center. Have a wonderful Christmas Holiday and best wishes to a New Year 2024. It's Ms.LilyI wish I can give 10 stars but I can share to everyone. read more

Came in on Saturday because my check engine light was on along with a flashing D light. Spent almost 600 on recommended services and they then cleared the light. By the time I drove a few miles home, the light was on again. Emailed and called and got no response so I came back the following Wednesday. Was told the person that serviced my car no longer worked there and they don't do check engine light related repairs and they can't provide refunds. Call into corporate. Same spiel of they don't give refunds and will only reimburse if it is their fault that my light came on. If they would have just said upfront they don't do this work, I would have accepted that and went elsewhere. My issue is they took my money even after I explained to them I couldn't even use their lobby because my son is currently wheelchair bound and as a result getting out of the car isn't safe. Single women and disabled people beware. Update: got a call from Shane the manager. He refused to refund my money and said that I shouldn't have assumed the issue was fixed. He also claimed that he believes the only reason I came in was for an oil change (I didn't need one when I arrived, but added it to the other services I was told I needed) and not the check engine light so any services they recommended were not relevant to my complaint but were from a previous visit (because I had been coming here for years without complaint but I guess keeping a customer after making a mistake isn't a priority). He then shared that the tech that worked on my car was fired for being late but he called him to ask him what actually happened (sure, I answer calls from former jobs all the time) and that I came in with a bad attitude when I talked with the techs the second time. I explained to him that I did record all my interactions with the staff, so I find it hard to believe that this was reported to him. I also made it clear that until I spoke with him, I had no reason to believe the issue wouldn't be resolved because it was likely a mistake. He gave no explanation for why the tech cleared the codes out on my car after servicing the vehicle. He also stated he watched me on camera but the camera has no audio so basically because what happened isn't what they are trained to do, it isn't possible that is what happened. Long story short, I agreed to services under false pretenses and instead of trying to resolve it, he chose to accuse me of being irate and angry and went even further to say I should have known better because the only way to check a transmission is using the computer. (Im not a mechanic, I don't know what's right and what's wrong, I assume that when I come in and say a light is on, they would take it seriously or tell me they can't help.) read more

The Lube Center - Light when it popped on on the way home. - Oil Change Stations Near Me - Gaithersburg, Maryland

This place is my go-to for oil changes or any car issues. They're always so courteous, patient, knowledgeable, and organized. I come here so often that I know them and they know me by face. I haven't mastered their names yet. They're usually quick with the service; they always offer to get you some water or apple juice; and you're always welcome to stay in your car as they work on your car. You can watch what they're doing underneath your car via the TV screen by the driver's side (whenever you drive up to the platform). The manager here is also awesome. He has a great personality and is supposedly new. I don't think I ever met the previous manager, but whenever I met him, it was clear that he wanted to make it known that they will provide great customer service under his roof. It was as if he wanted to ensure that I had a great experience at their location. They were already great before he came, and I already loved this place before I met him, but after I met him, it seemed like this place got even better with their customer service, their employee morale, and their general vibe. It's like the employees are happy to be there. Sometimes, the mood of the employees can affect how we perceive their business, as well as our experience with them. Due to their light and happy energy, as well as their expertise and patience, I am always happy to return. I go to no one else for my car services. I am moving to Virginia in a few months, so I will definitely miss them and their services whenever it comes time to leave them. I wish I could bring them with me to Virginia. I hope there's another Lube Center in Arlington/Alexandria that's just as awesome as this location! *Btw, The Lube Center in Laurel doesn't even compare. I hated that location. Horrible, horrible, horrible! This location is by far the best out of all the auto shops I've been to! read more

People say $55 is pricey for an oil change, I don't care guys. You are paying for a convenience. I would rather pay this price, then wait hours for my car to be completed in another garage for $30. Lube Center is efficient and the staff is very nice! You are in and out in minutes, my wife and I have been coming here for years. read more

The whole crew was fast, efficient, and friendly! I got an oil change and Jared had me in and out in less than 15 minutes. They even checked a number of things no one else has (like high beam lights). While they let me know of additional services that could be for my car, they weren't pushy. I plan to return to the Gaithersburg location for every oil change! read more

I cannot save enough about BJ and the rest of the Lube Center team. I have a diesel Jeep Grand Cherokee, which requires a slightly different type of oil. The team looked up the info online and explained very clearly why a certain type of oil was needed. Customer service was fabulous. Staff knowledge was fabulous. I cannot say enough about the entire team! read more

The Lube Center is an extremely convenient location for me, as I live within walking distance. However, I've had a couple of disappointing experiences and will drive my car further away in the future for more trustworthy service. If you are ONLY seeking an oil change, this is a fine place to go. But, like any other drive-thru lube service a lot of their income comes from upselling you on services that you don't need. Read the recommendations on the timing of services on your vehicle before you go. Knowledge of what is actually needed will save you money at this place. Additionally, every single time I have requested a tire rotation with my service I have received pushback. I cannot think of why this might be except for that it was near the close of business when I have gone for oil changes in the past and perhaps tire rotations are inconvenient to perform. I was told that "tire rotations aren't really necessary if the technician thinks that your wear on your tire is even" and "I'm just trying to save you money, ma'am." Thanks, but I'm aware of the manufacturer's recommendation and Car and Driver's recommendations for the frequency of tire rotations and I don't want to have to fight to have services performed (really, I'm paying for it!) when I take my car for services. My husband experienced the same issue with this place, so it isn't a female customer specific issue. I'll be driving my car further away for services in the future, as I don't feel right taking my vehicle to a place I don't trust. read more

I highly recommend this establishment. I was in and out within 10 minutes. They change my oil and checked all necessities of my car. Plus, the staff was very very friendly. If you're looking for a quick, an expensive place to get a oil change, you found your spot! read more

We brought our Acura in for an oil change on Sunday. This was our 1st visit to Lube Center. I called prior to coming to get a sense for how busy it was. The call was handled very professionally and pleasantly by Abby. When we arrived, Jose immediately came to the car and greeted us. He explained the process and invited us to use the waiting lounge or to remain in the car while the work was done. The young man who directed us into the bay, Darnnel I believe, was also quite pleasant and welcoming. The lounge was clean and well stocked with drinks. The work was completed quickly and we were on our way. Overall, we had a very positive experience and wanted to pass that on to you. We'll happily be back. read more

They are the best ! I would name one person but they all do a fantastic job at making there customers happy ! I went in do a coolant fill up and they wouldn't even take a tip from me ! I know nothing about cars and they are all very knowledgeable ready to answer any questions I may have had . You can tell they all are passionate what they do . I will definitely be coming here for my oil change . Thank y'all so much ! read more

BJ and his team serviced our car in superb fashion. Excellent customer service. Knowledgeable. Transparent about pricing. Highly recommend and commend them. read more

This location is the worst! I came in for an oil change and they didn't put the metal oil splash protector back on correctly. So when I drove it going to funeral, the bottom metal came off and started scraping the floor. I had to stop over and get help to get this fixed. This is an important thing to do correctly and now I am having to pay $400+ to get this fixed because of their mistake. On top of that they pushed me to get an unnecessary service that I kept saying I didn't need. They added it to my bill anyways and it was an extra $300 dollars. When I wanted it off they said they already did it. Save your money and your car and do not come here! read more