Absolutely fantastic experience! They actually completed their work ahead of time and the quote was…read moreexactly what I paid. And lower prices than other shops in the area. I will certainly be back.

Appointment was originally scheduled for 2:00 PM. NTB called and asked me to come after 3:00 PM…read moreinstead. I agreed and changed my plans. Around 3:15 PM, I called and was told 4:00 PM was fine. I arrived at 4:05 PM and was then told they don't take anyone after 3:00-3:30 PM. This was for tire balance and rotation, and the vehicle needed to be back on the road the same day. Total miscommunication and refusal to honor what they confirmed by phone. This is not the first issue at this location -- we've previously had wrong tires installed, defective tires installed, valve stems not replaced, and brand-new tires leaking air. Store manager David showed no accountability and dismissed the issue. Poor communication, repeated mistakes, and lack of responsibility. Not recommended.

This is by far the most professional, cleanest, friendliest, hospitable, efficient mechanic I've…read moreever been to. The reception area was very clean, professional, welcoming, more like an executive office than a mechanic. The bathroom was clean. They had hot and cold beverages and snacks available, an internet cafe, and a cozy waiting area. The office assistance greeted me, was super friendly, engaged in conversation, very professional, knowledgeable, kind. He even went and asked the mechanic about who sang a song that was playing because I asked if he knew. Above and beyond. They took my car in right away (lots of places I have to wait even when I have an appointment), and finished servicing my car quickly, but not too quickly. :) Definitely recommend! I came here through Groupon and I'm grateful they are on my radar now!

My favorite place to go for auto repairs and services . Honest, knowledgeable and friendly staff.read more

Needed to get a safety inspection done asap. We ended up choosing this one because of the…read moreavailability and reviews about honesty. The entire process was super quick and easy. The initial dropoff was a bit confusing as there is limited parking space however we found an unmarked area in the middle of the street for dropoffs. Once we got inside the shop, the rest was easy. The shop had a lowkey vibe and theres a separate waiting room. We were surprised when we received an email confirmation that they were done as we had just sat down for lunch nearby. The entire inspection took under 40 minutes. Very happy with the service and glad we chose this place! Highly recommend if you need a safety inspection.

I always go to Boris for any car-related issues 15 year ago. I was introduced to him by a…read morecolleague. I hadn't visited his shop for over three years since I bought a brand-new Toyota Corolla, but recently someone hit the passenger-side mirror on my car. I needed the mirror fixed in order to drive, and as always, Boris came through in a timely manner. He ordered a new mirror and even installed a temporary mirror so I could drive home safely. Boris is honest, and his team is excellent. I've never had any issues with the front desk or his mechanics.

God bless Carl, Marvin, and the team here. I couldn't have asked to find a better place - two hours…read moreinto a four hour drive - when my oil light came on at 5pm on a Friday. They're an amazing crew. They were genuinely happy people, enjoying their work and working well as a true team... way rarer than it should be. It was an oil change, but my spirits were way higher leaving. I just enjoyed being around them. The oil change was quick, and Marvin gave my car some extra tlc. It was a quick 10-15 minute stop. They also offered a 10% military discount. I know it's an accident I stopped here, but if I can plan a future oil change here, I will. Thanks for the save, Carl, Marvin and team!

Incredible quality, customer service, courtesy and attention to detail. Able to suggest all things…read morerequired for your vehicle. Price is a little high, but you get a ton of great service and detail.

arauto and ronaldo were highly recommended by a friend as an honest, capable shop - which is what i…read moreneeded! i was in the health care "system" for almost a year being shuffled from hospitals to physical rehab centers and back. meanwhile, my suv 4runner sat in the driveway with the results being: 1.) needed new battery 2.) no highbeams/drl-1 disconnected, other busted - (wouldn't turn off-last year, before i went to hospital) 3.) outlets not getting power with power switch/engine on 4.) power windows were acting up and wouldn't operate from driver's door controls 5.) needed oil change, tires rotated, lubrication, etc. 6.) truck in desperate need of detailing due to pollen outside...and cigar smoke inside in less than a week, most of these problems were fixed (plug in outlets still not working, but usb port gets power) the detailing on the job was so good i wouldn't have recognized my 4runner if it weren't for the decals in the rear windows. i would highly recommend this business if your car needs some major attention.

I have had good experiences when bringing my vehicle (Jeep Grand Cherokee) here for routine oil…read morechanges so when my check engine light popped on, I took it in for them to fix. I dropped my vehicle off and immediately received a text with a list of "issues" that needed to be fixed. I agreed for them to do the work although my main concern was the check engine light. I left my vehicle at the shop for 2 days. When I picked my vehicle up, I paid over $2.5K and was assured that in addition to the other "issues", the check engine light issue was resolved. A week later, the check engine light came back on. I took the vehicle back and left it for a day. I was again assured that the issue was resolved and was "only" charged for a part that was replaced, but not labor. Great! Today, the check engine light is back on. Unfortunately , I will not be contacting this shop to "fix" it for a THIRD time. The staff is fairly friendly so they'd likely be willing to look at it again; however, I cannot trust that they will finally fix the issue nor can I continue to spend my time and $ there. I have gotten the vehicle scanned elsewhere and it is giving the SAME CODE as the original and that the shop claimed they fixed TWICE. I was also told by another mechanic that this should have been a fairly easy and minor fix had it been diagnosed properly the first time around. Very unfortunate that I can no longer recommend this shop due to lack of reliability and/or expertise.

FEBRUARY 2026 My family continues to experience top-tier…read morewelcomes, attentive care, and outstanding expertise at The Fields Road/Gaithersburg "The Lube Center"! Walking into their office lobby it is easily always visible that this is a very busy location, however, it's like they have eyes in the back of their head because you are always immediately acknowledged and within a short time one of their professionals engages with you attentively listen & hear what your vehicle needs - we know because their feedback and answers confirm they are stellar listeners & communicators! Hurrahs & thank you to: ALANA BURNSTEIN, ALEJANDRO MARTINEZ, JARED WELSH and BRIANA! A HUGE THANK YOU to Manager JORJE LACAYO - your leadership is transparently authentic and so palpable by us . . . each of you and all of you together inspire us to be loyal customers and outspoken advocates! SEPTEMBER 2025 I wanted to share my service experience at "The Lube Center" Fields Rd., Gaithersburg: it was OUTSTANDING! I initially met Asst. Mgr. JORGE LACAYO who was so welcoming and an engaging communicator. I then met friendly knowledgeable Cashier BRIANA who set me up for my oil change service. It was Vehicle Technician Professional JAY who made the experience of getting my vehicle into the bay, and answering all my questions exceptionally wonderful! JAY has a stellar personality that ensures loyalty to The Lube Center: personable, knowledgeable, patient, friendly, great communicator and on and on! JAY made my oil change visit experience into an "I want to only use the "Fields Rd., The Lube Center" location forever!

Quick, efficient and hassle free oil change. Five Stars…read more Noticed this place as I usually go to the Taco Bar next to it. Glad I decided to do my oil change here as they dont try to upsell on services like most auto shops do. It was $100 total for the premium full synthetic (the mid tier option). Service was completed quickly and they even gave me a coupon for a free carwash (closest location is in Germantown). Everyone was courteous also. Will be returning!

Kevin and his amazing team are 100% focused on top quality customer service and consistently…read moreoffering very fair value. They offer from tire rotation on every set of new tires. This is the best place in Montgomery County for new tires!

At Hanagan's they will get the job done The staff are very awesome people and very knowledgeable…read morein their work.

Got my brakes "fixed" a year ago & since then its still been squeaking and is completely awful.read more

Best shop around! Always very accommodating and do excellent work. I've been taking my cars here…read morefor years! Such a relief knowing I have a trusted mechanic to look after my vehicles.

Solid spot for tires , ordered off Goodyear website and made installation appointment online, all…read morevery easy and straightforward. Came in 8am on a Saturday right when they opened and they got me going pretty quickly within 2.5hrs. The staff were super helpful and informative, updated me and explained the work. The prices for the tires were reasonable along with the the price for labor for installation and an alignment: very pleased with my purchase and experience here, would recommend and come back for tire installation

Alexandra assisted me with tire repairs multiple times this year and went above and beyond to…read moredeliver exceptional customer service. I really appreciated the care and attentiveness she provided me to ensure my car and tires were taken care of. I highly recommend Alexandra and her shop!

Terrible service they charged me for something the car didn't have they said it was the coolant…read moretemperature sensor and they said that they changed it but they didn't and then called again to tell me that it was actually the thermostat and they charged 300 bucks for it and the car had still the same problem then I took it to another mechanic and they told me that "flower hill liberty service center" did not changed the sensor THEY ARE THIEVES.

Update to my review in 2020. It's the middle of 2024. Still going here for most of my car…read moremaintenance and repairs. They maintain four vehicles for us. Read some of the one star reviews. Like living on another planet. So here's my self centered thinking. Glad these bozos left one star reviews. If they were rated too high more people would show up for service and make my wait times longer. Stay away. I like the fairly priced (not cheap) service. Yeah they are terrible. Go somewhere else. Keep my wait times down.