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Advance Auto Parts

2.9 (29 reviews)
Open 7:30 am - 9:00 pm

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Natasha P.

I went here a while ago I had to get front and back brake pads and rotors. The sales person was super sweet he helped me find the right ones for my car. He even put them on a cart so I transport them to my car. I can't recall his name but he provided me with exceptional service

11/20/21 nice
John F.

11/20/21 The song going the distance started playing upon the time we entered the shop. We are now waiting in line, but the place seems really understaffed. No body was really on the floor to help customers if they needed help. Most of the people who deeded assistance, the employees were in the back. Needed information on a certain product,. The employees were in the back. Superman video?! The employees were in the back. Now there were two employees up front, but one was helping a guest, while the other one was on the phone. We were in line and when that employee finished with his customer, he moved away to do something else. Luckily, Wonder Woman (aka Jahida B) appeared and rang me up while my wife was able to get rung up by the guy on the phone. It all worked out in the end, but I would hate to see this place on a very busy day with the shirt staff they had...unless the staff are hiding in the back. I will say the store was nicly stocked and organized in most areas. Most staff i have met at Advance Auto Parts are not overly friendly, but don't have the reputation of a Tattoo Artist I've met. Guess there is something to be said about that. I would like to thank Wonder Woman for stepping in when she did. This review could have been much lower on the service here.

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6 years ago

Staff not wearing masks and some customers weren't either. No enforcement. Couldn't care less.

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5 years ago

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6 years ago

I had an excellent experience at Advance Auto at Potomac Run Plaza in Sterling. The staff was helpful and friendly. .

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Ask the Community - Advance Auto Parts

Advance Auto Parts

Advance Auto Parts

(9 reviews)

Review for Advance Auto Parts - July 9, 7 PM (Tuesday):…read more I had a very disappointing and unprofessional experience at this location. I came in needing a specific tool bit to remove a TPMS sensor -- something I'd only use once. I politely asked if I could quickly use the tool in the parking lot after buying it. The employee -- a shorter Asian man working around 7 PM on Tuesday, July 9 -- told me, "I do mind, actually." I respected his answer and responded by saying I'd just buy the tool and return it in a few minutes. What he said next shocked me: "I hate customers like you," and he repeated it more than once. I was stunned. I hadn't been rude or demanding -- I was simply trying to solve a problem and had been transparent about what I needed. He then added a condescending remark, suggesting every man should already have a full toolbox. I do own a toolbox -- just not that particular bit. This kind of judgmental and aggressive attitude is completely uncalled for, especially in a customer service role. I hope management takes this seriously, because no one should be spoken to like that for asking a reasonable quest

It's been raining on and off all day, but its currently drizzling outside and I noticed that I…read moreneeded to replace my windshield wipers sooner than later; so after work I stopped in here. I used the handheld electronic to search for my size wipers (which was cool) in the designated aisle. I picked up my wipers and proceeded to checkout, but no one was around. I waited patiently, then a women started to rush and check me out. So I asked, can you install my wiper blades? She answered, WE DON'T INSTALL THEM IN THE RAIN. ‍ Me being caught off guard, I repeated it back a few times and each time it was the same answer. I'm like it's not even raining that hard right now; she goes to check and say "oh we can put them on for you." She tried to pass the "job" off to male coworker but he wasn't having it. So after she asked me to bring the car up to the front, she reluctantly came to service me. My thoughts, if you dont want to get wet or dirty or whatever, find a new job. Needless to say I finally have my new wipers. S.N. when did the price of windshield wipers get so high?!

Advance Auto Parts - autopartssupplies - Updated May 2026

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