Needed a battery for my daughter's. Lenny came out, confirmed we needed a new battery. Recommended a battery for our needs and installed it immediately. Knowledgeable, prompt and professional. Back on the road. Thanks Lenny! read more

The young asian manager was very disrespectful and not customer service minded at all. He did not know the sale ads for the oil and filters deal or how to price out the sale advertisement. He needs more training on customer service and not being rude to people much older than him. I will no longer visit this store and maybe auto zone again. read more

I never leave reviews but I had to because the people who work here are incredibly kind and helpful with finding what parts I needed for my car and neither of the guys made me feel rushed or anything even though they were minutes away from closing. I was having a difficult time in the parking lot trying to fix my headlight but a nice guy named Camden came outside to check on me and insisted on helping me replace the bulb when he saw that I was struggling! Even though they had just closed, and it was super windy, and cold, and also kind of raining, he still made sure that everything was up and running okay and that I wasn't left alone in the parking lot late at night!!! :)) read more

Came here to get my battery tested and Alex was very helpful and straightforward. Will definitely use them again for all auto purposes.

I came to Auto Zone to have my car battery tested. Turns out I had to buy a new one, and Desiree helped me through this process. It seems simple, but as a female, any time car problems come up, I get anxious. Desiree and her team are excellent and their customer service is superb. I definitely recommend this location to anyone and will visit them for any future needs. read more

Still looking for blinker fluid. Have to have fun, but am pleased they have plenty of car wash materials. These are priced fairly reasonable. Some want gas treatments like STP, which is here, but I am skeptical. You can get a reasonably priced battery here. Saudi Arabia and inflation have costs these to increase in price. As for parts they have a good selection. The remote tire pressure machine I got here has come in handy. It has jumper cables on it too, and it did as advertised. The employees are polite and knowledgeable. Also if you want windshield wipers, and other common car accessories, they should have what you're looking for in stock. read more

I was having trouble starting my car two days in a row. The first day I needed roadside assistance, the second day I got a jump start from a neighbor. On the second day, drove to Auto Zone in Fairfax. The man and woman working behind the counter were amazing! They tested my battery, educated me about the batteries available for my car and the man came out removed the old one and put an new one in at no cost. He then checked the old battery he took out a second time and it definitely registered "bad". The whole experience was great! They turned a couple bad days into a good one with their knowledge and kindness. Recommend them 100% read more

Went there for a dead battery. I got to the store at 5:00 pm- waited 5 mins for someone to come to the counter to ask if anyone was there. I could hear two guys talking in the back. When the manager finally came out he tested the battery and told me I needed a new one. When I asked if he could install it he said "no, it's too late in the day, the sun is setting and we're not allowed to install when it starts to get dark outside" I don't know if this is true or not, but his demeanor was very uncaring. I had to ask the other other worker there to help me jump start my car and he actuality recommended I go to Advance auto parts across the street. The manager then proceeded to light a up a cigarette while his coworker is helping me start my car. I guess I was interrupting his smoking break. I will never go to this place again. Do yourself a favor and just go across the street to Advance Auto part next to Aldi. They're truly professional and know how to treat a customer. read more

CUSTOMER Service at it's best....I, we had an issue with the car. Seemed to be miss firing, so I was told. Soo....... First thing Sunday morning we started to make a few calls. Called another highly/ widely known competitor. Then come up first alphabetical---:) They said we can not help you till 2pm. Called here ---come right on in ! BO took charge, went out the car...back into the store - back to the car...before we knew it all that was needed was to pay for the parts. BO could not of been more helpful. He obviously knows about cars, as this one has been running just fine since our visit. Pleasant, knowledgeable and skilled ! Auto -ZONE will definitely called upon first on any future needs. Good job at having such a great employee---they are hard to find. read more

Poor customer service. Only two employees . I waited in line for 10 minutes before I gave up and put everything back.

Had a screw in my tire and had no idea how to fix it. The employee helping me was very understanding and explained things simply and easy enough for a dummy like me to understand. He recommended the best option for my problem (not the most expensive either). He even loaned me a tool to help and checked up on me while I tried to repair the tire. Above and beyond service. read more

Shoutout to Desmond at this AutoZone for providing stellar customer service tonight! We stopped by to pick up a new car battery and everything from the initial phone that call we made to determine part availability, to conversation we had while Desmond installed it, to help in us find the best value, was exemplary customer service. We really appreciate his time and attentiveness. read more

professional staff and great service They are lead with heart and deeply care about the customers! It's been a true pleasure working with them on my car repairing project read more

This afternoon my 2007 Honda was having issues. I stopped by and the associate Steven Zust was very professional and extremely patient with me addressing all of my concerns. It is nice to know there are still good people around. Thanks for taking the time to read my review and I hope it helps. read more

I was frequenting this location to buy parts until the store representative promised me a 15% discount for a larger purchase so long as I purchased a $5 bundle of other products. When I agreed, he rung me up and pretended to convince me that I got my discount. I happen to know math very well, and the register did not give me a single percent discount at all. In fact, it just added $5 more for the bundle. I questioned him on it, and he then said he would have to get a manager to fix the register. The manager came and basically said he couldn't offer 15% and would only give me 10% and proceeded to enter the 10% discount, and the register only reduced the bundle cost by 10% and not the entire bill. I told him, why he was not honoring what his employee had promised me, and he stated the employee did not have the authority to provide the discount. I stated that his employee had delegation authority and the discount should be honored. Then another employee jumped in to defend the manager and provide his illogical analogy without anyone asking him to join the conversation. I basically had three people ganging up on me, the customer, on why they woudn't honor their promise. I decided not to buy the products and never return here. It was their loss on that day and all future purchases I would have made. Arguing with a customer in a harassing tone is just bad business. read more

Went to Auto Zone on Ray & Miclintok in Chandler to Trade Out My Battery & The Assistant Mngr Was The Laziest Fk I've Ever Met , Ask him to Remove my Battery & Replace with a New Out of Warranty & He Refused to Do so cause the Bolts in the battery were Too Corroded after a AAA tech had already Cleaned Them , & His Excuse was the Bolt would Spilt & I'd have to get my Truck Towed , Meanwhile the AAA tech had already Examined them And they could be removed with Socket Tool & a Open End Wrench , My Entire Family Will Not Visit This Store Again , Thats 15 Former Customers, And Friends Will Follow Suit, You Fucked Up read more

Great customer service!!! they helped me put on my windshield wipers. If you need any help ask for James or easy they'll get you right!

Johnny and Oscar pretty much completed my restoration of my faith in humanity: they were so helpful with my old, used car that I'm trying to sell asap. They were thorough with their explanations, estimates of how much everything was going to cost to fix, and taught me some valuable car lessons without making me feel like a complete donut. Also, free diagnostic scan when your check engine light is on! Def gonna be my go-to place :) Thanks guys! read more

This is based on my first time visiting this location. I came in looking to get a burnt out light bulb replaced for the left headlight on my car. I walked in and the store associates were busy helping customers. So I decided to look for light bulbs myself and found one. Joe helped me at the register and answered the questions I had. He offered to replace the headlight for me, which I really appreciated considering it was drizzling outside. I will be returning to this location for future car related issues. read more

We went here to get a new bulb for my car's headlight, and Matthew G. got us taken care of in no time. He made sure we had the right bulb and installed it for us. I would recommend this store to anyone who needs car parts and quick, professional service. read more

Went in after my car battery was dead. Thought about Costco but AZ was on my route and I was tired of jumping the car every time I had to go somewhere. Glad I chose AZ since Chris provided excellent customer service while testing the old battery and even swapped in the new battery for me. He made some pleasant small talk while doing the swap and had my car starting without a jumper in no time. Thanks Chris and AZ! read more

I heard that AutoZone will come out and use their diagnostic tool to read the codes on your car/truck if you get the 'Engine light" on your dash. I called them to make sure they had this service and had the nicest exchange with a staff person. She told me to come down and any associate would help. When we got there, my engine light stopped flashing and they couldn't test it, but the associate in the store was very helpful and explained how they could help. I definitely recommend this place. read more

A waste of my freaking time! Went there looking for clips for my car (a piece under the bumper was hanging down), I have a Nissan Altima. Instead of looking in the computer to see whether or not they carried the part, the guy tried about 3-5 different clips; just to suggest that I try another auto parts store?! really sir? wasted 15 minutes of my life and I ended up going to the dealer to get the part that I needed. I will only go to AutoZone for wipers from now on! Foolishness! read more

I confess that it has been quite some time since my last foray into an auto parts store. In my teen years, I always bribed the local boys with grilled cheese sandwiches and snickers bars to work on my wrecks. All I had to do was buy the parts and then look pretty (well, as pretty as any girl can be in a pair of docs and a flannel shirt) while hanging around the garage. As a mostly grown up person now, I usually just pay people actual money to work on my cars. That said, I dropped in today to pick up an air filter and some chemical to clear up my headlights and was treated to what might have been the cleanest auto parts store I have ever been to and exceptionally kind service. Everyone was super helpful and everything was super easy to find. Go, save a few bucks on a DIY project and relish feeling productive on a Saturday morning. read more

I want to give a shout out to Jonathan Price at this Auto Zone location. He was such a big help. So friendly and knowledgeable! The store was very busy with only him and another associate and he handled the long line with ease. He made he customers feel acknowledged while they waited and was apologetic if they had to wait. It felt so good to have someone that was so at ease during this crazy time :) thanks again Jonathan! read more

Least helpful retail associates ever. This is why we Amazon. AutoZone you are not long for the world.

So I came in here looking for some fusses for my Porsche. I went to the front desk and asked this younger Hispanic girl who was sitting down (no other customers were in the store, so it wasn't busy). I asked her where I could find a certain fuse, she said back over there where you came from. ??? This is customer service now-a-days? This is how you treat customers...This is what's wrong with the new generation. They sit on their ass and would rather point than help and play candy crush or tinder it up! I eventually found what I needed, on my own. But it just made me laugh at the lack of customer service now-a-days. And to top it off, this girl was either an assistant manager or the assistant store manager.(didn't get a good look) Either way...she wouldn't make on my team, not with that attitude. Good luck in life young lady! read more

My car's battery unexpectedly died on me today. After jumpstarting it I went to the closest place which happened to be AutoZone. Unfortunately I never got the gentleman's name who helped me, but he was really kind and knew exactly what type of battery I needed. I was in and out of AutoZone quickly. I have no experience with cars but I felt comfortable letting them replace my battery and helping me. I definitely will be back if I need anything taken care of for my car. Amazing customer service!! read more

Very great service. Beau took care of replacing my car's battery, which is no easy task for the car I drive. He provided amazing customer service, arguably the best that I've seen at any auto store. read more

Absolutely awful. I bought a top of the line car battery here with a 3 year warranty. The thing died only 10 months later and simply would not hold a charge after multiple jump starts. I took it in to exchange and the cashier said they'd only exchange it after doing a battery test. Rude arab guy with a mustache. He was very abrasive about it, and before he even looked at the thing he accused me of having a bad alternator without any basis. I said "no it's not the alternator - that was working fine until a few days ago when the battery just discharged over night." He barked right back "how do you know that?" I told him cause I just had my car tuned up last month and it was in perfect working order, then said to test the battery. He reluctantly hooked it up to their machine and told me the battery was perfectly fine - just empty. He said all I needed to do was recharge it over night with a battery charger and it'd be fine. I guess I was a sucker, because I let him sell me one for $40. Problem is when I took it home and hooked it up, it didn't work. The battery simply wouldn't charge - I had it hooked up for 20 hours straight until the indicator said "full" but the second I disconnected the electricity it drained back down to zero. So I took the battery back a second time and the new guy hooked it to their machine again and said "yeah, it's dead." He gave me a replacement, which was fine. Then I tried to return the charger the previous guy sold me two days before. He says "oh, we can't take that back because you used it." I explained that the ONLY reason I even bought the damn thing is because the previous guy misdiagnosed my battery and since he didn't want to have to do an exchange, and that it was useless to me now. His answer was essentially "tough luck" so now I'm out $40 plus two headaches of a trip to this crappy store to replace a battery that never should have broken in the first place. read more

Have you ever seen the Mindy Kaling commercial where she thinks she is invisible? Ya, that is how I felt here. I was a little stressed out realizing my tire looked low and I needed a tire gage. I began to pinch myself as two men looked at me and said nothing nor acknowledged me. When I finally did get an answer I was apparently a horrible inconvenience and don't even think about asking for a bag. Eek, is customer service dead? read more

Excellent service as I struggled to find windshield wiper blades. The clerk actually went out to my car to measure them! Very client oriented. read more

I just had the most pleasant experience here while needing a new battery...Bill, John, Glen all just amazing folks and highly professional. From now, this store is my go to place for all auto related products and services! Superb service and quick! read more

My car battery died while I happened to be parked right next to Auto Zone. I went inside and someone immediately checked the battery, sold me a quality new one (with a 5 year warranty) for less than $100 and changed my battery all within 20-30 minutes. I couldn't have been happier. The employees were nice and the store seemed well maintained. 5 stars! read more

This gentleman make this particular Autozone the best in this area, they help me to find stop light bulb for my volvo paciently... They help evereone there doesn`t metter if speek or no english they do everything to undersdand the person... No racism or burocracy ...very good man! Keep like that! Congratu... 5 Stars for that! read more

Very friendly and helpful! Took the time to research what I needed. And even helped me install the new parts! Best auto place

Needed wiper blades to replace my dead ones and it was raining! The salesperson checked out the type I needed based on the vehicle information I supplied and he even checked my car to make sure he was selling me the right one. Went back into the store and purchased the wiper blades needed, which were fairly expensive for this car, but was told these blades would last me much longer. After purchasing, he followed me out to the car and replaced the blades on the spot. I tried to offer him a tip for putting the wiper blades on for me and he wouldn't accept it. Great service, I knew there was a reason I visited Auto Zone more than Advance Auto. The people in the store actually help you find the right product and then even come out and help you install it. I'm sure it isn't this way with all parts that are purchased, but it goes a long way when the employees want to help you out every step of the way. I'll definitely be back here. read more

Friendly staff, both on the phone and in person. Knowledgeable for my simple needs. And charged my battery for free with no upsell. Happy to recommend them. read more

Just had a great experience here. My battery was dead this morning (and had run dead about a week ago). I went to this Autozone and he checked the battery for free. When he said I needed a new battery, he first said my battery was probably covered by my manufacturer's warranty and I should check with them first to save some money (battery was original equipment on my car). I had already done that (warranty had run out), so he sold me the battery and asked if I wanted him to install it. Of course I said yes, and all I had to do was buy $2.78 worth of post grease and a post protector. All in all, I was in and out in under 15 min. read more

Great store, the crew is very helpful. Mr. Frank Martinez is the man. They answer ask your questions and are very knowledgeable.