Just had a great customer experience here. Eric went out of…read morehis way to help me find a part_ knowlegable and friendly! its so hard to find associates like this any more! Thanks Again

Congratulations. You not only lost a sale today, you lost a loyal customer. Came in search of some…read morecar care supplies that I knew they'd have, but also noticed fuel treatment that was BOGO. That was the factor in my additional purchase. Guy rang it up, I informed him it was two-fer-one, had to walk him to where I got it, he read it had expired but I pointed out they're supposed to honor the posted price. "Good point." Lame manager totally mishandled the exchange, claimed she couldn't void the sale and re-enter it, but I'm sure she figured out how to void it after I walked and took my business to AutoZone at 10960 Fairfax Blvd, Fairfax, VA 22030. Someone needs some remedial management training.

Ahmed was super helpful and friendly. He helped me make sure the wiper blades I needed were correct…read morefor my car

The battery in my 2012 Honda Pilot failed one cold winter morning and I needed an immediate…read morereplacement for an important appointment the next day. I called Advance, Rick gave me the price ranges over the phone and even set up an orange cone to reserve me a parking place in front of the store. Once inside, he showed me the different batteries and recommended one in the mid price range which I bought. Rick installed the new battery in 12 minutes flat. Quick solution to a real problem.

I have been to this store more than a few times. While I can say that their staff does their job,…read morethe do so in a very unfriendly way. Do not expect anything remotely close to above and beyond service, no smiles, no "hello, how are you?" Nothing! My most recent trip I arrived at 5:55pm. The store closes at 6:00pm. The lights were off and the door was locked with a closed sign. Ordinarily, that would be fine but I had to pick up a part that I had ordered the day before, in the store. I parked and walked up to the glass hoping to get someone's attention. One of the clerks pretended not to see me. I knocked on the glass hoping someone would come help me since there were still a few minutes until closing. Another employee looked up and started shaking his head at me. What does that mean?? Lastly, the guy who helped me order the part the day before, the guy who knew I need the part that day looked at me and shrugged his shoulders and proceeded to shake his head like I had severely annoyed him. I will let you make up your mind for yourselves. All I can say is that customer service of any kind is hard to come by these days. Prepare yourself.

I don't know where some of these previous people say they are unfriendly. I've done a LOT of…read morebusiness here over the years and these guys are very friendly. And I've seen their parts particularly the remanufactured stuff is higher quality than some of the big chain stores meaning I've rarely had to return anything that has failed. Parts are not simply parts, there are a lot of remanufacturers, and you usually get what you pay for.

Maybe they are ok for buying parts but don't bother with their 'services'. All Advance Auto Parts…read moreshops will do certain tasks for free - like diagnosing your battery. So I came here to get my battery tested since I had to jump start my car earlier and I know the battery is quite old. First the lady asked me to move my car to right in front of the shop - it was literally no more than 10 meters away in an empty parking lot. But ok let me move it. Good thing I drove enough to the charge the battery so it started on its own this time. Then she proceeded to keep on readjusting the reader's clamps because the reader for some reason wasn't working. Didn't bother try getting another machine. Just told me I needed to go somewhere else to clean off the terminals. Seriously? You couldn't get some corrosion spray and a metal bristle brush? Went to another Advance Auto Parts shop and they had no issue diagnosing. Girl - you just had a bad machine. No vehicle expertise (or common sense) at this location.

Good staff here. They definitely do well with customer service. Need to check a code on your car?…read moreGo here first, because going to a service place knowing what it is, can be quite helpful. The folks here are both efficient and friendly. Also they are quite knowledgeable about vehicle accessories and the like. Inflation has increased all over, but auto parts is through the roof. Even windshield wiper fluids cost is ridiculous. I'm not pleased about this, and find oil, along with other essentials high in cost now. No it's not only here, but it is frustrating. This store is convenient, and parking is a cinch. If you're in the area go here.

Great job! Will bring my car back next time I need service! Great value and great customer serviceread more

10/10, highly recommend. Ameer (the manager) and his team go above and beyond to answer questions…read moreand make sure you feel confident in the work being done. The pricing is worth the level of assurance I received, especially with the warranty and follow-up. I needed my vehicle turned around quickly, and they accommodated my timeline without cutting corners. What stood out most was that I never felt pressured at any point. Instead, they went out of their way in a respectful and professional manner to earn my business. As someone who usually wants a second opinion, I appreciated how they clearly explained what needed to be done, why, and showed proof of the work. They delivered exactly what I needed and got my vehicle back to me on time. I'll gladly continue to bring my business here moving forward.

Reasonable quote, good turnaround time, effective service. We had damaged our side mirror and this…read morewas repaired effectively in only a couple days. Would use again.

I punctured my front bumper and needed it to be fixed in a quick manner. I talked to Josh who was…read morevery friendly and genuine and gave me a quote and a timeline. They stuck to their timeline and their quote (which is rare these days) and I'm very satisfied with the outcome! Thank you!

Checked over my car made sure to get the part replaced under warranty. Josh was communicative every…read moreday via text and phone call. Highly recommend over other locations I've been to

I really appreciate & enjoyed working with Don Barker . Honest straight shooter customer…read moredriven....go see him for a new Hyundai or used car.

Be careful of the shady gas price signs outside: The fine print states that a "rewards" and then a…read more"credit" price for regular gas. Other stations have a price for regular and then for premium. Rip off for gas that costs almost 40% more than other places.

We've used them for vehicle repairs for years. Professional, friendly mechanics with integrity…read more Most recent experience: had my minivan towed there for what I feared was a serious & EXPENSIVE transmission problem. They added some fluids and the van was good to go. I greatly appreciate their expertise AND their honesty.

Mobile mechanic came and fixed the bumper on my car. Only took 30 mins and he did a good job. Will…read morecall him again.

The Mobile Mechanic is great. I had them do a pre-purchase inspection. He responded pretty much…read moreimmediately and was able to schedule the inspection the next day. After the inspection, he sent me several photos and explained what he saw. He even gave great advice on how to negotiate with the dealership. I will definitely call them the next time I need any service.