I came here on a Friday around noon in December 2023 to replace the wiper blades (front and back)…read morefor a Mazda CX-5. The store was not too busy, so I asked for assistance. Eric was professional and very helpful in looking up the specific wiper blade size needed and suggesting options (pros and cons). Although a few customers needed help at the same time, I was impressed that Eric quickly called for backup assistance at the register, and brought out the wiper blades to install them on the Mazda SUV for free. In short, Eric provided excellent customer service that was "above and beyond". Will definitely return here for wiper blade replacements in the future if the store is not too busy.

Congratulations. You not only lost a sale today, you lost a loyal customer. Came in search of some…read morecar care supplies that I knew they'd have, but also noticed fuel treatment that was BOGO. That was the factor in my additional purchase. Guy rang it up, I informed him it was two-fer-one, had to walk him to where I got it, he read it had expired but I pointed out they're supposed to honor the posted price. "Good point." Lame manager totally mishandled the exchange, claimed she couldn't void the sale and re-enter it, but I'm sure she figured out how to void it after I walked and took my business to AutoZone at 10960 Fairfax Blvd, Fairfax, VA 22030. Someone needs some remedial management training.

Ahmed is Great! I went in with a terrible noise and Ahmed took the time to go over the issues with…read moreme (He was by himself) and. It was hot!!!! Both inside the store and outsidsthe store. After determining the ABS WAS NOT WORKING and I needed shoes pads and bearings! On this multi pronged issue. He kindly sent me and my family to a local restaurant to chill while he pulled all the parts I needed to get my car through inspection its fixed! He even included paper towel, loaner tools in a nice box like a bundle. He made point on suggestions. I Dont know how much he makes but it's not enough to deal with all the cheap shot customers He has to deal with constantly. Looks like Advance Corp doesn't care about air conditioning and employee mental health but you can't go wrong with Mr. Ahmed the Manager! Thanks Ahmed!!! Jaqob Pena

This is a great shop for Auto parts. The shop is clean and organized, the staff are very helpful. I…read morethink this is a great place to get what you need for your car.

I have been to this store more than a few times. While I can say that their staff does their job,…read morethe do so in a very unfriendly way. Do not expect anything remotely close to above and beyond service, no smiles, no "hello, how are you?" Nothing! My most recent trip I arrived at 5:55pm. The store closes at 6:00pm. The lights were off and the door was locked with a closed sign. Ordinarily, that would be fine but I had to pick up a part that I had ordered the day before, in the store. I parked and walked up to the glass hoping to get someone's attention. One of the clerks pretended not to see me. I knocked on the glass hoping someone would come help me since there were still a few minutes until closing. Another employee looked up and started shaking his head at me. What does that mean?? Lastly, the guy who helped me order the part the day before, the guy who knew I need the part that day looked at me and shrugged his shoulders and proceeded to shake his head like I had severely annoyed him. I will let you make up your mind for yourselves. All I can say is that customer service of any kind is hard to come by these days. Prepare yourself.

I don't know where some of these previous people say they are unfriendly. I've done a LOT of…read morebusiness here over the years and these guys are very friendly. And I've seen their parts particularly the remanufactured stuff is higher quality than some of the big chain stores meaning I've rarely had to return anything that has failed. Parts are not simply parts, there are a lot of remanufacturers, and you usually get what you pay for.

Good staff here. They definitely do well with customer service. Need to check a code on your car?…read moreGo here first, because going to a service place knowing what it is, can be quite helpful. The folks here are both efficient and friendly. Also they are quite knowledgeable about vehicle accessories and the like. Inflation has increased all over, but auto parts is through the roof. Even windshield wiper fluids cost is ridiculous. I'm not pleased about this, and find oil, along with other essentials high in cost now. No it's not only here, but it is frustrating. This store is convenient, and parking is a cinch. If you're in the area go here.

Maybe they are ok for buying parts but don't bother with their 'services'. All Advance Auto Parts…read moreshops will do certain tasks for free - like diagnosing your battery. So I came here to get my battery tested since I had to jump start my car earlier and I know the battery is quite old. First the lady asked me to move my car to right in front of the shop - it was literally no more than 10 meters away in an empty parking lot. But ok let me move it. Good thing I drove enough to the charge the battery so it started on its own this time. Then she proceeded to keep on readjusting the reader's clamps because the reader for some reason wasn't working. Didn't bother try getting another machine. Just told me I needed to go somewhere else to clean off the terminals. Seriously? You couldn't get some corrosion spray and a metal bristle brush? Went to another Advance Auto Parts shop and they had no issue diagnosing. Girl - you just had a bad machine. No vehicle expertise (or common sense) at this location.

I can't recommend The Car Doctor enough!…read more My transfer case catastrophically failed, and I was incredibly lucky that my car broke down just two minutes away from their shop. It was around 10:00 PM, so I searched Google for the nearest repair shop and found The Car Doctor. Even though they were closing, one of the employees took the time to help me drop off my car. That alone showed me they genuinely care about their customers. The next morning, my car was fully diagnosed, and they clearly explained the issue and gave me multiple repair options without any pressure. Since replacing the transfer case is a major job, I was told it would likely take a few days. To my surprise, I received a text message the very next day around 5:00 PM saying my car was ready for pickup! I honestly couldn't believe how quickly they completed such a big repair. The price was very fair, but what really stood out was the outstanding customer service, professionalism, honesty, communication, and efficiency. Everyone at the shop treated me with respect and made a stressful situation so much easier. Thank you to the entire team at The Car Doctor for taking such great care of me and getting me back on the road so quickly. You've earned a customer for life. Highly recommended!

I came to get a safety inspection and realized that I left my key behind and was driving on my…read moredigital key. Sigh. So 30m later I returned with my key. I got there Sunday morning so went to the Mexican restaurant around the corner (it wasn't bad!) and then had a couple beers at the brewery around that corner. About 2.5 hrs later, I decided to come back and just in time, my car was ready! They told me it was on them! I didn't have to pay for the safety inspection! I was floored! That was pretty cool.

I had a few issues with my car, the main one being a dent on my drivers side door. I shopped around…read morefor quotes and Auto Body World gave me the best rate along with time for completion. The job was completed ahead of schedule and they did a great job. There were a few kinks but it's been 2 months since the job was completed and I'm very happy. I would definitely recommend!

This shop works with Allstate insurance, I had initially had it towed to another shop right near it…read morethat had super reviews, but Allstate said it would tow it for free to this shop and because they partner with Allstate it would be a better faster experience .Eric is wonderful, he does amazing work, it took several weeks for my car to be fixed but that could have been due to waiting for parts. Overall your car is in great hands here! I watched several cars pull out of the lot that look brand new!

Outstanding Service from Start to Finish!…read more Purchasing a vehicle out of state can be challenging, but Don at Safford Hyundai in Fairfax, Virginia, made the experience exceptional. From August through October, he consistently demonstrated outstanding communication, professionalism, and dedication. He went above and beyond to help navigate title delays, coordinate details, provide updates and photos, and ensure a smooth handoff to the transport driver. Throughout this extended process, Don remained helpful, responsive, and committed to seeing everything through. His dedication and customer service made a real difference in our experience. Don is an outstanding representative of Safford Hyundai, and we couldn't be more appreciative of his efforts. Highly recommend working with him!

Will not respect your property. Took my car in for warranty repair. Should have been done in a few…read morehours or no more than a day. Car came in at 75% battery and they gave it back to me at 35% 4 days later. Valet mode reported that they drove it 80 miles and reached a top speed of 93 MPH. Feels like they kept it just to take turns joyriding it and maybe even took it home. Absolute nightmare.

I have lived in Oakton for 25 years, since 1994, and during that time Sunoco Oakton has always been…read morethe neighborhood full-service automobile station -- no one else has mechanics and state inspection in the immediate Oakton area, along with a Giant and Starbucks to pass the time while waiting -- on more than one occasion I have been thrilled to get "while you wait immediate attention" service, including tire repair and headlight replacement. What stands out for me over the years is the people that do the work, including the service manager. There have been four eras at Oakton Sunoco over the past 25 years -- before Kevin, with Kevin, without Kevin, and now thankfully, with Kevin again. He brings a level of attention that I find rare -- he is also compassionate -- I have seen him work extra hard to give people down on their luck and needing a repair every coupon and discount he could find. I've probably spent $15,000 on repairs and $25,000 on gas at this Sunoco over the the past 25 years, perhaps more, on five or more cars over time, and I have always felt I was getting NEIGHBORHOOD service, world-class quality, and "Made in the USA" efficiency. This place works -- it works better when Kevin is here, so I hope he is not leaving anytime soon.

Make sure you check if you need both the standard inspection and the emissions inspection. They…read morewill not check it for you. I waited in the line to get inspection and then they didn't do my emissions inspection so I had to wait in line to get my emissions done. Except that the inspector disappeared so I had to wait even longer the second time. Manager would not comp me for the second inspection even though this cost me an extra 40 minutes. He finally offered me only $4 off, so I guess my 40 minutes wasted is with $4.

The Mobile Mechanic is great. I had them do a pre-purchase inspection. He responded pretty much…read moreimmediately and was able to schedule the inspection the next day. After the inspection, he sent me several photos and explained what he saw. He even gave great advice on how to negotiate with the dealership. I will definitely call them the next time I need any service.

Mobile mechanic was hired to inspect a vehicle up for auction online. The response was very fast…read moreand flexible on schedule. HOWEVER, the shining review given was very erroneous. I was told it was in great condition. I purchased the vehicle and after taking delivery, the local Lexus shop in my town put it up on the rack and showed a lot of rust, and virtually all after market parts throughout. What did I get from the inspection I paid for? Fast lotta nothing. And a rust bucket full of junk parts. Beware.