I can't recommend The Car Doctor enough!…read more My transfer case catastrophically failed, and I was incredibly lucky that my car broke down just two minutes away from their shop. It was around 10:00 PM, so I searched Google for the nearest repair shop and found The Car Doctor. Even though they were closing, one of the employees took the time to help me drop off my car. That alone showed me they genuinely care about their customers. The next morning, my car was fully diagnosed, and they clearly explained the issue and gave me multiple repair options without any pressure. Since replacing the transfer case is a major job, I was told it would likely take a few days. To my surprise, I received a text message the very next day around 5:00 PM saying my car was ready for pickup! I honestly couldn't believe how quickly they completed such a big repair. The price was very fair, but what really stood out was the outstanding customer service, professionalism, honesty, communication, and efficiency. Everyone at the shop treated me with respect and made a stressful situation so much easier. Thank you to the entire team at The Car Doctor for taking such great care of me and getting me back on the road so quickly. You've earned a customer for life. Highly recommended!

I came to get a safety inspection and realized that I left my key behind and was driving on my…read moredigital key. Sigh. So 30m later I returned with my key. I got there Sunday morning so went to the Mexican restaurant around the corner (it wasn't bad!) and then had a couple beers at the brewery around that corner. About 2.5 hrs later, I decided to come back and just in time, my car was ready! They told me it was on them! I didn't have to pay for the safety inspection! I was floored! That was pretty cool.

Chris the manager was excellent. And his staff, Troy in particular, was amazing. I had tire…read moreissues and thought I would need 2 new tires. That's what was quoted by somebody else. Well, I just had one new tire put on and had my tires aligned. The team there saved me hundreds of dollars. I cannot say enough great things about the service I received from the team. I will definitely go back and have them do other work for me. It's so rewarding to find an honest and efficient team.

Absolutely unacceptable service. We were told the wait would be no more than one hour, but we…read morewaited THREE HOURS--and they weren't even busy. There were only three cars ahead of us, and the service bay sat EMPTY for at least an hour and a half. I watched an employee walk around, go to the store, and do everything except work on my car. Someone at the front desk finally had to tell him to get started. A one-hour estimate turning into three hours because of a complete lack of urgency is ridiculous. Worst service I've experienced. I will not be returning. Run.....

The last time I was in there, it appeared that ever single mechanic had been replaced. I used to…read morebring my vehicle here for inspections because they were always good at pointing out the real safety hazards as well as things I might need to be concerned with but not nessessarily a safety issue. This last inspection was different. I could hardly understand what the man was saying and while his english wasn't bad, he was difficult to understand. He did point out a number of things I should be aware of but I just didn't feel like I had the same service I used to. It was rejected (horn was broke duh.. should've checked that..) but I decided to have it re-inspected somewhere else after having a garage go over it. (Merv's garage is great). It's an antique 1993 Jeep that looks it. After the garage fixed stuff the first inspection missed, the Jeep passed... but it wasn't at that station.

Charged twice for same purchase!! Rude & incompatible! I need to file paper proof of double…read morecharging. I went there on Saturday, from afar! They charged me twice for the same purchase. First I had to swipe my card for the gas, but after loading, it (the POS) told me to go to the cashier. The cashier told me that my payment is not made, so I need to give my card to her. She took it and swiped it again. In my bank statement, I found that I have been charged twice. Now I called him, they said they will call me back later after figuring out what happened. Didn't hear anything from them, then I called after two days. This time they said that, I need to take the bank statement back to them with bank seal so that they know that it was authentic. They cannot check their transaction list, since they have too many transactions. I need to travel back to them with that piece of paper. They were very rude and didn't even say sorry at all.

I really like this place the staff has been here for several years they do all the oil changes on…read moremy vehicle . I'm pretty happy with the service and recommendations they make for my vehicle. Give these guys a raise there underpaid for sure. I appreciate the coffee while I wait as well . Thank you Seth Bryan the twins ray and Darwyn and there's a cute white guy there named Mike ask for him he really knows how use that Lube gun thanks again guys I'll be back

This place is a cut above all the rest. The customer service is outstanding! They are quick,…read morePolite and full service. I came in for an oil change on my work car. They are very well versed with fleet billing. I don't pay for this. But the value is extremely amazing. They clean the windows. Top off fluids. Fill tires. They very quick. You get to sit in your car during service. I plan on taking my personal vehicle here. When it's time. I am very particular about my personal car. So that's saying a lot. I have been to a few jiffy lubes and quick oil change shops. This blows them all away.

Been to this place multiple times and they never disappoint. Always been able to fix my car and…read morewife's car. Great place !!!

Great service at a great price. I requested quotes for the…read morereplacement of my vehicle's front control arms from several shops. Premier Auto Care was by far the best when it came to customer service and price. Elizabeth provided a detailed estimate that broke down parts and labor; didn't provide an estimate and then follow up stating that the alignment would be extra, like many other shops did. Additionally, I was provided a complimentary, detailed inspection and a CarFax report. Highly recommend.

2007 Ford Escape Hybrid (320K miles) - replaced wheel bearings, alignment, brake caliper replaced,…read morebrake pads & rotors replaced Springfield Auto Service has served me on several occasions keeping my high-mileage ride alive.. Korean-American run garage, gives you prices up front when possible, very knowledgeable staff of mechanics that fix what's broken, no up-sell. Garage is VERY BUSY, so call to make an appointment when possible.

Steve is amazing and he's very knowledgeable, Always great customer service when I take my vehicle.read more

I called ahead to ask if walk-ins were being accepted for an oil change. The phone was answered…read moreimmediately, as in K&B does not have an automated system to navigate through. Great! Upon arrival, I was welcomed and after filling out the intake form, my vehicle was brought into the garage for service. The lobby is very nice! There's comfortable seating, air purifiers, a coffee maker with assorted options, tv, relaxing music, and gorgeous live plants. As I waited, there was a steady flow of new and repeat customers. It was a great vibe. K&B's pricing is transparent and fair. They ran a complete diagnostic and I agreed with their honest recommendations. I am very happy I found this place!

If you have a Japanese or Korean used car, they're the specialists if you don't want to pay…read morestealership prices. Service is done on a first come first serve basis, no appointments required. They'll be honest with you about the work you need and don't need. Waiting area is clean and has cold water, and coffee. So far they've done a a/c compressor replacement, transmission fluid, and an oil change and I plan on continuing on taking my 10+ year old Toyota to them because I trust their care and attention. Thank you, K&B!

A tire on my car went totally flat near the Springfield Mall less than an hour before the shop…read moreclosed, and I was 40 miles from home. The team was great and replaced the tire while I waited, even though they were about ready to close. Price for a replacement tire was reasonable. I am soooo thankful for them!

I bought the lifetime wheel alignment plan and when I lifted my truck, had to upgrade suspension…read morecomponents as well. When I went back to get my wheels aligned they charged me the full price. What is the lifetime wheel alignment, if it's not a the life of the vehicle? There was no clause in the original contact stating that all parts have to remain OEM! Had there been, I would not have bought the lifetime wheel alignment plan, knowing that I was going to be doing upgrades along the way.

Just a normal Friday -- being in dire need of new brakes bc I have to go out of town for a baby…read moreshower the NEXT DAY ... mind you, I left my car overnight, Thursday night, at the shop I now USED to go to. I've been going to the Shell off Backlick rd for years -- and for the past couple of years, I *have* been thinking that it's gotten a bit expensive, but I've never had another option so... I've stayed. This changed when I got the estimate for new rear brakes and rotors...and I thought ehhh.... Nah. Thats looking like they're trying to up charge me. And this was confirmed by my bf and his mechanic dad. So in a pinch, my bf had gotten some work done there in the last and I thought, Why not?? Let's go there and see what they say. Not only was this Mr. Tire FAST in their quote back to me, when everything was said and done, I BASICALLY paid a good 300$ less --labor and all--than I would have if I had gotten my stuff done at the Shell (If I get my breaks changed, I probably shouldn't be charged individually for the brake fluid flush....) So I thank the Mr. Tire for this. They got themselves a new customer!

Terrible service. Car was done and sitting in the parking…read morelot over an hour and was not told until I walked up to counter to ask if it was done. Manager on duty didn't care when I approached him. Do yourself a favor and go somewhere else for your alignment.