If I remember correctly, Brian saved my life! I was in the process of preparing my car for a trade-in and ended up stranded at the gas station next door. I walked into Jiffy Lube desperate, and Brian immediately assisted me with no problem. He also gave great advice for my car struggles and made sure my car was a beauty before heading to the dealership. I'm about a month late to share this but had to make sure I left my review. Give that man some PTO! read more

Such an honest location. I came seeking an oil change for my RAV 4. The manager wanted to assure me that although they would happily serviced my car, it requires synthetic oil and would be pretty expensive. The manager wanted to make sure that I understood that before I pulled in. The bay was pristinely clean, the Service providers were kind and helpful. I highly recommend this location. read more

This place is a cut above all the rest. The customer service is outstanding! They are quick, Polite and full service. I came in for an oil change on my work car. They are very well versed with fleet billing. I don't pay for this. But the value is extremely amazing. They clean the windows. Top off fluids. Fill tires. They very quick. You get to sit in your car during service. I plan on taking my personal vehicle here. When it's time. I am very particular about my personal car. So that's saying a lot. I have been to a few jiffy lubes and quick oil change shops. This blows them all away. read more

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1 STAR -- TERRIBLE EXPERIENCE Absolutely terrible and disappointing service. I have brought TWO of my cars to Jiffy Lube multiple times, but after this experience, I will not be coming back. They advertise a "15-minute oil change." I waited in line for over 30 minutes while the two cars in front of me were being serviced, and then I waited another 40 minutes inside the office. At that point, I finally had to ask someone how much longer my car was going to take. What was advertised as a quick 15-minute service turned into well over an hour. Unfortunately, the wait wasn't even the worst part. Immediately after leaving Jiffy Lube, I went somewhere else to have my state inspection done because it was the end of the month. As soon as they lifted my car, they called me over to show me that the panel underneath my car was BARELY ATTACHED after the oil change, and there was still oil dripping around the area. Thankfully, the person doing my inspection fixed the panel for me FREE OF CHARGE. I was also told that an oil change at their shop would have cost me about HALF of what I had just paid at Jiffy Lube. So not only did I wait more than an hour for a service advertised as taking 15 minutes, I paid approximately twice as much and then discovered immediately afterward that part of the underside of my car had not been properly secured. And what about the other services Jiffy Lube advertises? My windshield was NOT cleaned, and the front floor mats/rugs were NOT cleaned either. I understand that businesses get busy and a "15-minute" service may sometimes take longer. But if I'm going to wait over an hour, I at least expect the job to be done CORRECTLY and for the services I'm paying for to actually be performed. After being a repeat customer and bringing both of my cars here, this was extremely disappointing. I will absolutely not be returning to Jiffy Lube again. Paying more money, waiting longer than advertised, and then having another shop immediately fix something that wasn't properly secured is completely unacceptable. read more

I had a great experience at Jiffy Lube in Springfield, VA. I had an oil change, filters replaced, and tires rotated. The service was excellent, and everyone was frendly, helpful, and professional. A special thanks to Grant, the manager, who was especially welcoming and ensured everything went smoothly. read more

I used the Jiffy Lube website to get an estimate and arrived fairly early at this location to get an oil change and tire rotation. I ended up waiting in a line of cars and then had an employee approach and tell me that the lift was broken and they couldn't do a tire rotation. I was very disappointed that the website didn't have some kind of alert about this service being unavailable. As a result, I had to take my car to the dealer since it was my next closest option. Also, when I went to add feedback to the company website about this, it never worked and gave me a "captcha error" each time. Honestly, fail after fail from Jiffy Lube. I can't recommend their services and would encourage you to seek other options. read more

I came to this location for the first time and their customer service is 100% superb. Two gentlemen by the name of Cisco and Nadeem really shows you what great customer service looks like to everyone. They both go above and beyond for their customers and that is what truly brings customers coming back. Best Jiffy Lube!! read more

I had a magnificent experience at Jiffy Lube when I went to get my oil changed this past week. The newly renovated waiting room was fresh, clean, and inviting. Everything was explained to me clearly and kindly by the mechanics. Then there was Lakeisha! Lakeisha is truly the ultimate customer service representative! She is extremely knowledgeable, accommodating, and very patient. She welcomes all with a smile and escorts all to their vehicles upon leaving. Lakeisha represents Jiffy Lube proudly and with style! Thank you, Lakeisha, and everyone at Jiffy Lube for the wonderful service you provide for us! read more

I arrived mid morning for an oil change, but apparently it was too early for a good morning from anyone working. That said, the team working immediately took my car inside to begin the oil change. I was led to the waiting area where I was overcome by a waft of weed smoke. No worries. Natty dread. Everyone working was feeling Irie. As I waited, One of the employee's children was playing in the waiting area. He stood on a chair, next to his toys on the floor with a recently spilled cup of juice. Again, no worries. I sat down, checked my work text for messages, and put my foot up on a beat up table in the waiting area. It was at this point somebody working finally addressed my presence. The door to the waiting area opened up and one of the people working said, "get your foot off the table." Customer service in its truest form. Soon thereafter, the child's caregiver came into the waiting area to straighten up her child's mess. After a couple minutes she went back outside to work. My car was ready. Have a nice day? Thank you, come again? Good morning? Drop dead? There were none of these such utterances at this Jiffy Lube. Everybody apparently was way too stoned for such simple courtesies. Either way, they changed my oil pretty quickly. Irie, irie. As I got in my car to leave I told one of the attendants, "Thanks! Have a great day." He responded... "Yea." read more

Went in for an oil change and they got me in right away--much faster than the dealer. Front desk attendant was very polite and explained a few things that I could do in between changes. He was very knowledgeable. Also, slightly cheaper than the dealer's price. I will definitely go back. read more

I was able to drive right up for service on a Thursday afternoon. At first I was told they didn't have my oil, but I'm glad the man investigated further because they were able to change it and I was in and out in 20 minutes. I appreciated they were very upfront with the price. It must be my type of car because it was $139! Whereas I heard others told prices in the $50s. Service was nice and quick, so despite the price, I would return because it was a pleasant experience. read more

I always take my vehicle here to this particular location when I want peace of mind. Very professional, quick, economical and reliable!

Always quick...fast...and friendly lol Not a lot of words since they go beyond that and more and get back a clean & working car lol. Keeps my shitty car functioning and no problems afterwards. read more

Jiffy Lube - Front - Auto Repair Near Me - Springfield, Virginia

I went for the first time this morning for a basic oil change. I took a picture ofvmy dashboard and pulled my car around and was taken to lobby. Three minutes later Serh calls me to the counter with my filters out. Trying to uosell services and the replacement of filters for $50. I told him I just want the oil change. I go sit where I can see my car. One guy did a really quick vacuum and I see 3 different guys at the car but and on computers. Less than 5 minutes later, my car is pulled out. Seth tells me it's $51.55 and I signed the receipt. I stans at the desk looking over the receipt marveling at all they claim to have done in 5 minutes. I got in my car and instantly there's a warning signal and another light I've never seen before. I pull back around, Seth comes over, i show him the picture of my dash right before they touched it and the dash now. He says well your light must have blown but thats not on us. I question, while videoing, how can my dash go from nothing lit up to 5 minutes later, 2 signals, he says nothing on our oil change did that, but we can change your bulb for $30. I told him im not about to pay for something that wasn't there before i came to you. And i do not believe you changed my oil or did anything else you claimed in 5 minutes. He said we are trained to work fast! I left after taking a detailed video of our conversation, his hands shaking the entire time with my warning signals. I pulled over 10 minutes later and checked the dipstick, the oil is exactly where it was when i checked 2 days earlier. Then I'm ,driving about 15 minutes later and theres a wierd fan sound that is new. It sounds like im using my hair dryer when i step on the gas. I will never solicit this place ir recommend. I AM FILING A LAWSUIT AGAINST JIFFY LUBE!!!! read more

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Took my GF's car to Springfield JIffy Lube. Just asked for basic Synthetic & Filter. Was told air and cabin filter need changing. I had changed them the previous month. OIl filter leaked all over the driveway (5 min later).. She had been taking the darn car there for 2 years.. 35,000 miles and the engine was junked. Car called for 5-30 oil and it had been filled with 0-20. read more

I absolutely love taking my car to this spot. The employees are so kind and diligent. Unfortunately they are not treated well - and despite that, they continue to provide amazing services. The manager has not fixed the air conditioning in the building in over a week - and in the middle of a heat wave, in such dangerous temps, this is ridiculous. Huge fan of the employees but the manager needs to get a realignment on his attitude and priorities. Keep up the great work despite your manager who clearly could care less about you. Just know you ARE appreciated. read more

The most efficient and quick service I have ever received! All of the gentlemen here were really lovely, gave great instructions, did not try to upsell, and didn't make me uncomfortable which I feel like as a woman is really important. And they were definitely incredibly fast and I was able to get an oil change on the way home from work at 4 PM in the middle of the week so this might be the go to spot! $75 for synthetic oil no tire rotation included but pretty good! read more

This was the most pleasant service I've ever received getting an oil change. The entire team was super respectful! I got in and out within 20min of arrival. read more

Great service and super convenient. They had great communication about everything going on with the car after the oil change. Everything was done super quick we were in and out in like 15 mins at most. read more

very fast and efficient they were so kind got me out in less than 25 mins I really like the service and the hospitality

Best Jiffy Lube I've gone to. Customer service is great and they give you a high quality service and get you back on the road as soon as possible. I live closer to 3 other Jiffy Lubes but choose to make a little longer drive so I can get in and out. Never seen a shop run so well. read more

Great customer service!!!! I had a coupon, but it was for a different location, they gave me 10% off anyways. It was the best oil change experience yet, where the staff did not try to lure me into other services. Very friendly staff!!! read more

Good prices knowledgeable and fast ! Oil change and air filter was done in 10 minutes. They don't try to ip sell you on anything.

When it comes to the basics of changing oil, I don't have much of a complaint. If you value the quality of work for the smaller things, i.e. cabin air filter replacement, do it yourself. Both of my cars now have broken pieces inside the car. Specifically, clips that hold my wife's filter door in place are broken and clips for my car's trim were broken and missing. Additionally, I declined to have the cabin filter of my car replaced (I had a new one at home) and they crammed my old filter into my car SIDEWAYS!!! So...caveat emptor. read more

I want to start off my review of this Jiffy Lube saying the two most important things: the service was polite and the whole process took about 20 minutes...painless. I called before showing up and was greeted by the Assistant Manager Carlos who was quite nice about answering my many questions about the wait, price, how long it would take, etc. He assured me that I would have enough time and not be rushed to show up at 6:15pm even though they closed at 7pm on a weekday. From the time I got there and pulled around back to the time that they pulled my car out of the bay and opened our doors for us, I received good service. They did the thing that every oil change place does and asked me if I wanted to replace my air filter or windshield wipers but those are just extras they try to sell you on...recognize that and move on. The customer waiting area could use a deep cleaning and an upgrade. The one small TV in there kept cutting out every 30 seconds. I didn't have to endure all that for long because they were done with the oil change service in a flash! read more

I have visited this location twice and it is convenient as it is close to my job. The four stars are for both visits but particularly for my most recent visit. I took my car here out of pure desperation for an oil change because I was 38 miles past due. I called first to see if it was possible to have someone drop me back off at work if I came during my lunch break. They were able to accommodate, which I was thankful for, especially considering the volume of cars they had when I arrived. The lack of star can be attributed to when I picked up my car that evening. I was surprised to know that there were services in which they could not do; changing air filters and something else that can only be done at the dealership. They did not change out the air filters because they did not have them in stock, but apparently I need them changed (Rolls eyes). Overall, a cool experience, though I probably should have taken my car to the dealership for a complete oil AND filter change. (Rolls eyes again! And harder!) read more

I want to thank everyone at this location for giving me the best service yesterday. I am so happy with how fast my oil change was complete and my car was nice and clean. I can't remember all the names but Raymond and Jalen. I can't thank you guys enough for making this experience fast and very pleasant. Reminded me of that southern hospitality :) Highly Recommend this place! read more

Every time I get an oil change, I always get the tires rotated. On my first visit ever to the Backlick location they said the lift was broken. On the 2nd visit, they said they can't rotate the tires because of some blah blah blah design. (another excuse) I think I'll go back my neighborhood gas station. Simple, no drama and closer. read more

The only Jiffy Lube I go to in the DMV area. They're attentive, honest, and provide excellent service (especially gentleman named Seth)

I was on vacation recently, and my need oil change popped up. 10 days prior I had it "changed" back home. I waited 2 minutes tops. All 3 guys I spoke to were very polite, plus professional and they pointed out an old air filter (I will change it myself as they are easy) that the other place didn't. The whole process probably lasted 10 minutes like the Boston areas used to achieve years ago. Always look for a coupon online before you go to any Jiffy Lube. read more

Terrible experience. The guy tried to charge me $60 for an oil change. I drive an Altima Coupe and it doesn't need premium oil. Once I told him this he was quick to offer me standard oil for $40. I owned a convertible BMW, so I know which cars need premium oil. Long story short, they removed my air filter, cabin filter, and told me it needed to be replaced. I declined, I could do it myself and save $. I replace both that same weekend and come to find out the the cabin filter was never put back in. SMFH read more

I had my oil changed at another business and within a few days the service light turned on showing that the oil was low. Showing a red light I knew I had to have it looked at immediately. I took it to the Jiffy Lube on Backlick Road in Springfield Virginia and they got me in immediately. They had several staff members look at the problem and diagnose it, they were speedy, efficient, and knowledgeable. The customer service and the way they treated me was top notch. I will definitely be going back. read more

I have a couple of Jiffy Lube locations near me but their Yelp ratings were not good. I am glad I drove twice as far for this location. The owner answered my questions and although the location did not honor my employee discount, it's a franchise not a corporate store, he found a coupon I could use that was similar in savings. I recommend this location. read more

Brought my wife's car here bc it was way overdue for an oil change and nothing else was open. I thought it was a decent if overpriced place ($66 vs $40 at dealer), but I found out today that they tightened the drain plug so much that it stripped the bolt and the guys at the shop right now are having to come up with "creative solutions" to get it off. Buyer beware!! read more

Jiffy Lube - Thanks for stripping my drain plug! - Auto Repair Near Me - Springfield, Virginia

Antoine and all the guys here are absolutely AMAZING. I had about 8 things done and I was walking out the door within 7 minutes of me pulling up for services. The customer service here is on point and I'm very pleased with how swiftly I was taken care of. Everything was explained to me in detail and all of my questions were answered. I would definitely recommend this Jiffy Lube location. read more

Quick oil changes-less than 35 min- and great customer service. Always willing to help without pressuring you into another service. Oil changes include vacuuming the floor of the car which is a nice touch. Jiffy Lube is the best place in the area for any car problems or questions. read more

I've been totally scammed, and there's no real solution, so I'm taking to the internet. In July 2019, I took my car to Jiffy Lube in Springfield, Virginia, for an oil change. I've double-checked my receipt and paid $149 for an oil change, tire rotation, and replacement filters. On Friday, 4/24/20, I was driving home from picking up our CSA, and my car began to shudder. It was jerking, and suddenly the check engine and emergency brake light turned on. Today I took it to a trusted mechanic (Lorton Auto) and quickly received a call that my engine was ceasing and the oil was sludge. The only possible explanation is that Jiffy Lube didn't actually change my oil. Luckily Lorton Auto caught it, and I'll have my car back tonight, but it's safe to say I'll never go to another Jiffy Lube again! read more

Gabe and his team were great- quick, honest, complete service to meet our needs! Will definitely go back and highly recommend, thank you.

I wanted my tires rotated they said their lifted was broken ,They deflated my tires Their employers are incompetent I wouldn't take a bicycle for them to work on.I will never ever go there again. read more

This was my second time visiting this location. The first time it was raining and this time it was very cold and windy. They greeted me with an umbrella when it was raining and hustled me inside this time saying, "let's get you out of the cold, ma'am." Proof that chivalry isn't dead. They do a great job of explaining what services in addition to your oil change that you should consider having done-without forcefully up-selling. They also informed me of a leak that I had and advised me how quickly I should have it looked at. I highly recommend this location for their quality work and excellent customer service. read more