All the guys at the craftsman location in Merrifield are very friendly and also provide excellent…read moreservice. They do a very comprehensive assessment of your vehicle, and I can always feel the difference in my vehicle after my repairs are done. They're very transparent, and do a good job of taking care of their customers by doing jobs well and in a timely manner. I think their warranty on certain parts and services is also great. They really take time to make sure the issue is resolved even after they install the new part. Brennan has taken care of me the past 2-3 of times at craftsman. I really trust these guys and will continue to use craftsman (in merrifield) as my mechanic for the future.

5.0 Stars Outstanding experience and great customer service…read more Yelp brought me here. I did a search for the top auto repair shops in my area and Craftsman was well on the list. Reviews were solid. Once I realized how close I was to two of their locations, I made a mental note to check it out. I called, they were welcoming over the phone and not in a spazzy rush like some of the other shops I had been calling around to. They took their time over the phone!!! I made an appointment to get some estimates, showed up, told them my concerns, and they checked out a few things going on with my car. Again, very welcoming in person as well. I came to get an estimate for front and rear brakes replacements, possible oil change, state inspection. As I waited, I skimmed through two books the owner had written! They said I could have a copy, so kept one. The owner has the right idea and it shows. The waiting area was cozy and super chill equipped with coffee and snacks and TV. What took the service over the top was how well the gentleman took to physically show me what was going on with my car. He also took pictures. In the front office we examined the photos and he explained, and educated me about what was going on and what needed attention and why it was relevant. He made additional recommendations based on car mileage and manufacturer recommended maintenance. We discussed pricing and I agreed to get some of the work done. They gave me a Lyft ride home. Called me when it was done a few hours later. Scheduled a Lyft for me to return. Back at the auto shop, I paid and I was on my way. I felt really impressed because they explained things about my car I had never known about in the 5 years of owning it. I felt educated and walked away understanding things better. In all the 20 years I've maintained cars, no shop has ever explained things to me the way they did. I must admit, I felt the labor fees were a bit steep. I felt my wallet go ouch! However, I feel extremely safe in my vehicle because of everything I learned. I will definitely, without a doubt return for future maintenance work and I will knock out some of the other recommended maintenance items in the near future. Highly recommend. Great experience without a single hiccup.

A quick and easy process for an oil change. They recommend me to check their website for coupons to…read moreuse for the service. I sat in the car while they completed the service. I guess I went at a good time because we were in an out in about 20 min. When you turn in, drive to the left of the building to pull into the backside. You don't need to go into the store itself.

Quick service, in and out in 20 minutes. David was so helpful and made sure we knew everything that…read morewas being done. Would absolutely recommend!

Honest, organized, efficient, fast, reliable. Highly recommend this shop for service. Ed was our…read moreservice writer and he was very communicative, helpful, and personable.

Update: refund was given for light bulb , appreciate the accountability and readiness to help ,…read morewouldn't go back though , lost my trust. Don't believe the five stars I should have ignore that it's always a trapped , the lower stars always speak truth. Got safety inspection and they called and stated I had to get the tag light and tire fix today or they were going to reject my inspection and didn't let me know that I had 15 days per Virginia law to get it fix and to get inspected again, the most they could charge me was exactly $1.00 per law. I felt obligated to get fix now bc of the threat that it was going to rejected Today not knowing I could wait . I would have replaced the tag light myself for cheap. Really upset they scammed me and weren't honest. I hate going to these place as a female bc I will always get ripped off . I have a 2011 Camry Le. Tag light fix for one bulb was $45 and plug for one tire was $40. To replace rear brake pads which I denied to get here was $709.43 ... Called Gaithersburg Bay Area tires and service and they quoted me $510 ... Hope this help other females out there comparing prices and such . Thank god all safety inspection is only $20 everywhere you go because that's Virginia law , they cant change that price .

Even though it was a bit crowded, it was a speedy process. I asked and received an oil change. I've…read morebeen to other jiffy lubes and yes they always shove things for you to get done except this place. I love it

Waited in line for over an hour on Tues. afternoon, 8/4/2026. As I was finally the next car in…read moreline, a staff member pulled a car around in front of me after honking his horn at me to move out of his way. Frustrated and shocked, I turned my car around to leave. Just as I was leaving the manager came out to let me know they were moving a staff membwrs car into the bay and would be done quickly. I've never seen that before and ws shocked that they would do this with cars having sat so long in line. Will never go here again, ever.

I showed up here at 9:30 on a Friday with only one other person in the waiting room. After having…read moreme sit down and wasting my time, someone came into the waiting room and asked me if I had a lot of free time to wait. I don't understand why they would have me sit in the waiting room before telling me that it was a long wait. Also, it makes no sense that it would be a long wait with one person in the waiting room on a weekday morning. I have come here several times, and they just lost my business with their elementary level customer service.

I recently went to Jiffy Lube for a simple oil change, but my experience ended up being…read morefrustrating. When they inspected my car, they recommended additional services like a tire rotation and replacing the cabin air filter. I never asked them to check or touch the cabin air filter in the first place. After my service was completed, I immediately noticed that my heater started making a loud humming noise--something that was not happening at all before I came in. I brought this to their attention before leaving, and I was told the noise was due to leaves in the cabin air filter. While I understand that buildup can cause issues, it's extremely frustrating that I came in for one basic service and left with a new problem that didn't exist before. To make matters worse, I was told I would need to go to the dealership to have the cabin air filter area cleaned, which will cost me additional money. I don't think it's fair to leave with a new issue and then be told to pay even more to fix it. Overall, this experience was disappointing. I expected a routine oil change, not added stress and unexpected car issues.

I've had several different repairs done here on different cars and several inspections. They are…read morefriendly and the price is reasonable. I recommend them for car repair and inspections. Ahmed and the rest of the staff are friendly and knowledgeable

To save $1200-1500, the estimate I received from another garage, I began to replace the thermostat…read morehousing in my truck myself, but after a few hours of trying to dismantle everything required just to get to it, I realized I was in over my head. I called Fairfax Circle Shell for an estimate and made an appointment for the next day. They installed my part, used the coolant I brought, and did it all for less than $400. Good service. Very reasonable price. Not much of a waiting room; be prepared to leave your vehicle and come back for it if at all possible.

We were driving home to NC from DC on I-66 when the lights on the dashboard of the 2006 Honda…read moreRidgeline pickup we borrowed from a friend started flickering. Fortunately, we were able to exit on Nutley St and pull into the parking lot of Safeway. A Google search and Yelp led us to AK Auto Repair. Mr Kim was willing to stay open a bit late, to give the tow truck time to hook up the truck and pull it to AK Auto. Mr Kim quickly diagnosed it as a problem with the alternator. The next morning, he called us shortly after he opened to confirm the problem and gave us a quote to replace it. Based on what we had read, the quote was reasonable, so we accepted it. Shortly after 10:30 he called us back, saying the truck was ready. So we took a Lyft from the motel where we stayed and were back on the highway by 11:30. Such prompt service for people from out of state is extraordinary. While we would have preferred not having the alternator die and having our return home delayed a day, we are thankful we were led to the exceptional service of AK Auto Repair. If we could, we'd give them 6 stars.

I'm a traveling construction worker and need my truck serviced on the road. I look to Yelp to find…read morea recommendation. Mr Kim @ AK automotive was courteous and got my truck in that afternoon for an oil & filter change. My Nissan Titan XD has a Cummins diesel engine and many shops will not perform even a simple oil change for me. AK automotive took care of my needs and I would recommend this shop. Thank you Mr Kim & the AK team!

Everything went well, customer service was great. These guys had the best prices in the area. I…read morecouldn't have found a better deal. They fixed an issue with my right rear wheel bearing and at short notice was able to repair and replace my driver side mirror. There are a lot of cars in the lot but if you make an appointment they'll honor your appointment time slot and take your vehicle in immediately. Be careful on pulling into the driveway, it's a sharp right and traffic flow pretty steady on the Main Street; if you're driving too fast you may miss the turn.

I requested a quote via Yelp. Jim and I originally stated speaking in 01/11. He would message to…read moreget exact specs on the car to make sure they could do the job requested. After assessing the car in person, they quickly realized I only needed a head gasket. The communicated with me the entire via text, email and phone to keep me updated as things changed. Their customer service was impeccable from start to finish. The price was about half of what it would have cost me at the dealership. My only complaint is how dirty my car was upon return. I'm aware it's a shop but fingerprints on cloth is not fun. I'll still be using them in the future if major repairs arise.