All the guys at the craftsman location in Merrifield are very friendly and also provide excellent…read moreservice. They do a very comprehensive assessment of your vehicle, and I can always feel the difference in my vehicle after my repairs are done. They're very transparent, and do a good job of taking care of their customers by doing jobs well and in a timely manner. I think their warranty on certain parts and services is also great. They really take time to make sure the issue is resolved even after they install the new part. Brennan has taken care of me the past 2-3 of times at craftsman. I really trust these guys and will continue to use craftsman (in merrifield) as my mechanic for the future.

5.0 Stars Outstanding experience and great customer service…read more Yelp brought me here. I did a search for the top auto repair shops in my area and Craftsman was well on the list. Reviews were solid. Once I realized how close I was to two of their locations, I made a mental note to check it out. I called, they were welcoming over the phone and not in a spazzy rush like some of the other shops I had been calling around to. They took their time over the phone!!! I made an appointment to get some estimates, showed up, told them my concerns, and they checked out a few things going on with my car. Again, very welcoming in person as well. I came to get an estimate for front and rear brakes replacements, possible oil change, state inspection. As I waited, I skimmed through two books the owner had written! They said I could have a copy, so kept one. The owner has the right idea and it shows. The waiting area was cozy and super chill equipped with coffee and snacks and TV. What took the service over the top was how well the gentleman took to physically show me what was going on with my car. He also took pictures. In the front office we examined the photos and he explained, and educated me about what was going on and what needed attention and why it was relevant. He made additional recommendations based on car mileage and manufacturer recommended maintenance. We discussed pricing and I agreed to get some of the work done. They gave me a Lyft ride home. Called me when it was done a few hours later. Scheduled a Lyft for me to return. Back at the auto shop, I paid and I was on my way. I felt really impressed because they explained things about my car I had never known about in the 5 years of owning it. I felt educated and walked away understanding things better. In all the 20 years I've maintained cars, no shop has ever explained things to me the way they did. I must admit, I felt the labor fees were a bit steep. I felt my wallet go ouch! However, I feel extremely safe in my vehicle because of everything I learned. I will definitely, without a doubt return for future maintenance work and I will knock out some of the other recommended maintenance items in the near future. Highly recommend. Great experience without a single hiccup.

All day appointment to get all services (basically 60K services) recommended by them at my first 5K…read moreservice. Shout out to service advisor Alejandro Ochoa for taking lead on attending to my service- like his caring attitude. Did drop off and all efforts were done by due time.

First, this company charged my extended warranty and tied up my ability to put in a claim because I…read morecould not get paid for something they had been paid for even though they did no work One month later, they returned the money to NCR Second, this specific shop did not give me an estimate that showed clearly what the parts were and what the labor would be. They sent a text message bundling both concepts. Third the company does not put how much they're charging per hour and because of this they decided to double the labor cost which would've earned them $400 per hour to complete the project and add 50% to parts. This is per NCR representatives. It's hard enough getting charged outrageous amounts but then to have someone bill my extended warranty and get paid and then for them to finally decide they should return the money set me back $4000 when I finally got the repair done The main problem with companies like this one is, they are no longer following book which is the guidelines that Automotive places should be charging and exactly what extended warranties are willing to pay they have completely abandoned any Norm and decided to go rogue and create their own numbers. Buyer beware get at least three different estimates ask what is their labor charge what is their markup? By Virginia law they do not even have to tell you that they are taking a one dollar part and charging you $2.50 for it. The chips are stacked against you. You need to use due diligence. Be careful and demand what Virginia law states must be on all job estimates from auto repair shops

They where really help, yes it costed me 100 bucks but its better than Virginia Tire and auto, they…read morewere quoting me 150 plus Va tire guys put the tire on my car and air up the remaining tires. I will be going to Va tire from now on.

I tried this service center when I needed a basic oil change but also needed some specialty work in…read morefixing a door that wasn't locking/unlocking properly. These guys did an amazing job and without quoting me insane prices like most of the other shops in No VA. So happy to have a trustworthy and decent auto shop to work with again!

Emanuel and his team are honest and hard working. Purchased a single used tire for my Lincoln MKX…read moreafter being informed that there was no need to replace all 4 tires. Also had my oil changed. Thanks again!

When you have, to make execuse for what you do, then maybe it says a lot more about what this…read morebusiness is than who the customer is. Do NOT bring your cars you care about here. So many words to say, you screwed up as a shop. Not one word of true apology. That's what you can expect as a customer.

Lawrence was extremely helpful. He helped me figure out exactly what I needed and the work was…read moredone quickly and professionally. I'm really glad I took my car here.

Both times I stopped here during emergency they were able to take care of me right away. Fair price…read more. I wouldn't go anywhere else.

As a first-time shopper at Boscov's online, I didn't know what to expect. The dish set I was…read morelooking at was more pricey on other stores' websites, so I took a chance on this family-owned business rather than paying more to a corporation. I was super impressed when my order showed up two days later, complete & carefully packaged! I will definitely consider ordering through them next time I need anything like this

Whatever you do stay away I was totally lied to about a simple tire patch I was told that the…read morestandard is an inch and a half from the sidewall for a nail puncture. I was rushed for time and had to have it repaired and didn't check the standard is actually a half an inch And that can be verified when I went to pick it up. It was too late. Do not let them take you like they took me for $350..

Allen and crew were fast and service was done in record time! NASCAR pit crew, well not quite that…read morefast ;) value for 4 new tires Mounted, balanced was exceptional :) Too bad they don't have wheel alignment at this location...will be headed to Chantilly location for that service. Very nice people and good service.

Time is money. They are the quickest tire place in the DMV and their prices aren't bad either. I…read morejust got my tires rotated and balanced and they had me in and out in less than 20 minutes. Amazing service! I've had new tires installed by them in the past and it was quicker than NTB did for my other car by a long shot. Cheaper as well. The quality of the tires were great! And they have lasted me for years now.

Honest, organized, efficient, fast, reliable. Highly recommend this shop for service. Ed was our…read moreservice writer and he was very communicative, helpful, and personable.

Update: refund was given for light bulb , appreciate the accountability and readiness to help ,…read morewouldn't go back though , lost my trust. Don't believe the five stars I should have ignore that it's always a trapped , the lower stars always speak truth. Got safety inspection and they called and stated I had to get the tag light and tire fix today or they were going to reject my inspection and didn't let me know that I had 15 days per Virginia law to get it fix and to get inspected again, the most they could charge me was exactly $1.00 per law. I felt obligated to get fix now bc of the threat that it was going to rejected Today not knowing I could wait . I would have replaced the tag light myself for cheap. Really upset they scammed me and weren't honest. I hate going to these place as a female bc I will always get ripped off . I have a 2011 Camry Le. Tag light fix for one bulb was $45 and plug for one tire was $40. To replace rear brake pads which I denied to get here was $709.43 ... Called Gaithersburg Bay Area tires and service and they quoted me $510 ... Hope this help other females out there comparing prices and such . Thank god all safety inspection is only $20 everywhere you go because that's Virginia law , they cant change that price .