I am pretty upset…read more.. I was shopping online at carmax.com when I filtered my search by "Sport cars". You can imagine my disappointment when the first result is a Mazda Miata. Absolutely unacceptable. Fix your criteria Carmax.

Went in with a specific minivan in mind to purchase, and Kevin made the process so painless it…read moredidn't feel like I was buying a car! He was attentive, friendly, and thorough and had a very client-focused approach. Very impressed. If I ever need to make another used car purchase or refer a friend, Carmax at Dulles will receive my recommendation.

This is a great location and I appreciate their friendly service. Zach helped me get set up with a…read moresedan rental that was comfortable and had Apple CarPlay like I requested. He walked around the vehicle with me to inspect it and was very nice. Even though I originally requested a compact suv, the sedan worked perfectly for my needs and it being a hybrid allowed me to drive to and from my destination without having to fill up on gas. After hours drop off is very convenient.

On Google, it shows that this location closes at 7pm when in fact the "Rental department" closes at…read more6pm. (However they aren't clear about that) We showed up at 615 and the associate named, David was horrible. He had a nasty attitude and slammed the door in my MOTHER's face. I work in customer service so I know the protocol. Choose a different location or company as a whole until they hire employees that care about the reputation of the company.

I have been having trouble with my Accord's Collision Mitigation Braking System (CMBS). After some…read moretime (about 1 to 2 hours) of driving under Adaptive Cruise Control (ACC), the CMBS would shut off and also the ACC with it. Then I would have to pull off the highway, shut off the engine, and restart it. (This can be dangerous. Driving without CMBS can also be less safe.) The error message clears, and allows continued driving, with ACC, for another 1 to 2 hours, until the next CMBS failure occurs. Since driving the car for a hour, to reproduce the error, is not feasible, I decided to go to the dealer, on the next failure, with the error message displayed on the dashboard. This requires that the engine be kept running, since shutting off the engine clears the message. I took the car to Autonation Honda, in Ashburn, VA. I spoke with Fawad Hassan and then directly to the technician, who scanned the engine, and found that the CMBS software needed an update. A service bulletin had been issued about this. The scan took about 10 minutes. The update took another 30 minutes. I was in and out of there in less than 45 minutes. No appointment was demanded. I'm grateful that Autonation Honda had the flexibility needed to deal with an unusual, intermittent failure.

The phone puts you in a loop that keeps repeating, "we really appreciate you," and you rarely get a…read morehuman. I finally got a human, who said she has to transfer me to another department. I am put on hold, then cut off. I call back and 30 minutes of repeating the same prompts and keep going into an endless loop. I wanted to see if the sales department is any better. The first ring a sales person answers. I told him he is great for answering on the first ring. He is excited until I tell him I am calling to complain about not being able to talk to the service department. He says he will have someone call me, no call back. I finally try the online chat. I tell them I want to make sure my service is covered by a warranty. He says lets make an appointment and then I will check. I said no, please check first so I can then set up an appointment. He says sorry, I can't help you and the chat ends the session before I can say anything. My 5 stars just became a 1 star. My third Honda wont be from this place. They love you when your buying but it ends there.

Yay for Nik! Top Notch Service! Excellent and Pristine Showroom. I have been to several dealerships…read moreand this by far was the best one in town. Very clean environment, clean showroom and pretty large. It's not a traditional walk up like dealership, its more of an Exclusive Warehouse, private showroom set-up. Nik the sales person who was assisting me was super laid back and chill, very easy to work with and I felt very comfortable which overall is most important. Ask for Nik, he will not disappoint! I would highly recommend you come here and give them a try. I should have came here first, it would have been the only place I visited. They also brought another car down from Temple Hills for me to view, that's customer service! Charlie in the phone department followed up with me asap from my online lead and got me in the door. Once I arrived, the team upfront were all friendly and very helpful. Go ahead and go in already! You will find what you need ;-).

Great selection, flexible with payment options, you can still find good deals even with recovering…read morecredit. They have a huge selection, I personally was pretty particular with having lower mileage usage and a lower cost. Customer service was friendly, it has to be. The draw backs were that I came in with a budget that I specifically asked for, and left with a car at double the value of that budget. I was told I had to buy the gap insurance for the car along with add ons because it was required of the loan and the lenders required it. That was not true, when I reached out to the lender to confirm my loan they asked a line of questions, and through their questions they had informed me that I did not have to buy any insurance. I texted & called the Salesman that gave me his contact info for concerns addressing the issue, but heard nothing back so I returned to this location and worked with the General Manager that helped me with removing the add on insurances. If you buy a car from this location add roughly $1000+ to your costs. They add a Ceramic Coating to the vehicle your purchase and they also add a tracking device with a subscription you can't opt out of for 2 years. I expressed to the General Manager that if they use these add ons to maintain their vehicles the customer shouldn't have to pay for them in the end and should have the option to opt out. They had shared due to the theft of cars and to best maintain their cars they must have these tools. My biggest issues with my visit is the lack of transparency; I found out a lot of important information AFTER I ran my credit that may have impacted my decision making if I was informed prior. Lack of communication, what's the point of offering your business card if you don't respond to a call or text at all, when I returned to the location a few days later I saw the same sales men so it was awkward. Misleading information; being told I absolutely had to have their insurance when I didn't, I came back multiple times to resolve this issue to have it all removed, if there was more transparency I may have opted into getting the insurance but my experience felt too shady to trust the sales men. The return policy was something they weren't clear about you MIGHT be able to return the car you may not be able to. You MIGHT be able to exchange the car just ensure you bring back the car with less than 500 miles added & within 7 days. Your down payment MIGHT be turned into a store credit that will be there once you're ready to buy. When I've purchased at CarMax they give you a month, and you can add 1500 miles, if you don't like the car you can just return it; there needs to be more flexibility around this return period.

Went in to check out a BMW and was told it sold ( which I understand) manager try to get an…read moreassociate to show me another BMW and he refuse and was talking back to him (commenting about he can out sale the other staff.) Manager was really nice and helpful. Sales man need some training and needs to stop thinking he's top shit in there.

I had the best experience with Abraham. He is so patient and honest and really cares about his…read moreclients. I'm comfortable in knowing he can get me the best deal possible and looks out for my best interest! He is very thorough and excellent! Thank you Abraham!

Bought my new Rubicon X there and had spectacular service. I brought them what I thought was an…read moreunbeatable deal and the beat it. My sales associate, Abe was focused on what I wanted and worked with the sales manager to get me where I needed to be on the transaction. Abe was customer oriented and highly knowledgeable. No dealership games and no high pressure tactics. Fantastic transaction and Emily in finance was also wonderful. Really great people and fantastic service.

WOW JUST HEARD CHRIS LEFT. AND I DON'T KNOW ANOTHER SERVICE ADVISOR WHO WAS HONEST AND HEPFUL…read more Safford Brown Chrysler Dodge Jeep Ram Sterling has fantastic customer service which consistently makes for a very nice experience. Service was great with the very best service advisor Chris Durbin. He is the reason I switched over from Nissan to CDJR, from reviews from people I respect. It is with regret that it took me so long to write this recognition for Chris because he is really awesome. He knows about cars so he will check with the technician, he will often advise what's not necessary and where I should take my car when the armrest wears out. Thorough, courteous, knowledgeable and generous with his time to explain what's needed. I will be coming back as long as Chris is there and I hope CDJR recognizes what an exceptional service advisor Chris is. P.S. The shuttle is a great addition.

Great experience from start to finish; we flew in from Atlanta, GA, to pick up a Ghost. Antoine was…read moreexcellent and very professional from the Airport pick up to making sure we make it in the right direction of our hotel! We will be back in a few years to buy our next Rolls Royce! Great experience and easy buying process! Call Antoine today!

My vehicle was towed there for repairs. I physically went to the shop and looked over the repairs…read morewith the service advisor. I was very blunt and clear on what repairs I wanted done and what repairs I didn't want done. The service advisor told me it's an extremely expensive car and he suggest I repair the plastic pieces on the under carriage of the car. I told him I'm not interested in repairing those pieces and he can go ahead with the additional work needed. After some time I was told the car is ready for me to pick up and once I got there the service advisor told me the wheel bearing need to be replaced as well. I paid for the repairs (in full) that they did and took the car for one day and then dropped it back off the next day. Now they are telling me the repairs are completed and I owe them money for the under carriage pieces! They are telling me they will put the parts in the trunk since I didn't authorize the repair. When I asked them who authorized it they told me my insurance company. The insurance company does not own the car so they have no say on authorizing work to the car. The car has no lien on it, so there is no financial institution that has interest in the car. Insurance cut a check directly to me for the repairs and I have the right pick and choose what I'd like to get repaired. I've asked for someone on the management team to reach out to me via email and it's been about 4 days and I've still yet to hear from anyone. Instead they called MY insurance company and told them that I'm refusing to pay them and I pocketed the money. This was highly unprofessional!!!! I spoke with my insurance company and they told me, once they cut the check to the customer it's their money and they can do whatever with it they please with the cash. This experience with them has been horrible and now I've called RR customer service to involve them. This not my first high end car that has went in for repairs. Never had to deal with nonsense at the Mercedes dealer when I take my Maybach in for repair, never had to deal with nonsense taking in my Quattroporte GTS to Maserati for repairs, no issues at the Bentley dealership with my Flying Spur and even Cadillac has given me better customer service then Rolls Royce motor cars Sterling VA. The level of professionalism is not up to par with Rolls Royce standards. Almost feels like I was profiled. Completely unethical and unprofessional. HORRIBLE!!!!! JUST HORRIBLE!!! At this point I'm thinking of selling the car as they are the only Rolls Royce dealership in town. Who wants to deal with that level of unprofessionalism especially at a high end dealership such as Rolls Royce! Wish I could give NO STARS!!!!! Updating my review: LAST TIME I SPOKE TO SOMEONE THERE WAS MONDAY AND HERE WE ARE ON SATURDAY AND I'VE YET TO HEAR FROM ANYONE!

Outstanding Experience - Mat at BMW of Sterling Sets the Gold Standard…read more I had an outstanding experience with Matthew Tillman at BMW of Sterling. From the first phone call, Matthew treated me like family and built immediate trust -- even though I was coming from Maryland to Virginia. He took the time to understand exactly what I wanted, found the perfect BMW X5 M60 in the right color and configuration, and secured it for me over the phone. Matthew promised that if I liked the car, the entire deal -- including my trade-in -- would be completed in under one hour, and he delivered exactly as promised. When I arrived, the car was already detailed, paperwork was ready, and the process was smooth, honest, and stress-free. This was one of the best car-buying experiences I've ever had. I will absolutely be back to work with Matthew again, including for my wife's next BMW. If you want a professional, trustworthy, and efficient salesperson, Matthew Tillman is the one to ask for. Highly recommended!

I went in to buy a certified pre-owned vehicle and was told they could negotiate. The next day,…read moreanother manager said they don't negotiate on CPO cars. That inconsistency wasted my time. If you don't negotiate, be upfront and clearly state a no-haggle policy in your listing.

The only place that I would ever take my car for service…read more Justin and his team are knowledgeable, efficient, and fair. They give it to me straight and provide plenty of warning on immediate needs as well as upcoming costs to plan for. Couldn't be happier.

Best shop in the area! I called them with an emergency when I was far from home and they were able…read moreto squeeze me in and get me back on the road same day. The folks at Undisputed are friendly, helpful, and super knowledgeable. They'll make sure you know all your options so you make the best decision.