We had an excellent experience at CarMax, thanks to Ali in sales! We came in with a trade-in and…read morewere also purchasing a vehicle, and Ali made the entire process smooth, stress-free, and enjoyable from start to finish. He was knowledgeable, professional, and took the time to answer all of our questions without ever making us feel pressured. The trade-in process was straightforward, and he helped us find the perfect vehicle that fit our needs. His communication and customer service were outstanding throughout the entire experience. He took the time to inspect every tiny detail on my purchase and addressed some imperfections & paint chips to the GM. The GM, Cena, was extremely friendly and kind, and addressed all of the chipped spots and agreed to have the parts repainted and restored for us as a courtesy! If you're looking for a hassle-free car-buying experience, we highly recommend working with Ali. We couldn't be happier with our purchase and the level of service we received!

Horrible experience at the service department. One of the agents was disrespectful and unconcerned…read more I recently bought a 2025 Hyundai Elantra. In less than two months, I started noticing the steering wheel vibrating when I was driving at high speed on the highway. I took it to a mechanic, and he told me that the tires were cupping. I called Carmax customer service, and we set up an appointment. I showed up at the place right on time. The guy in the customer service department couldn't find my name in the appointment list. Later, I learned that they've set the appointment at the wrong location. I tried to set a second appointment, but the guy behind the desk told me that there would be a fee charged for the diagnosis. I told him that this seems like an inspection issue, because the cupping tire issue is not something that could happen in a period of two months. But the guy behind the desk seemed completely unconcerned and didn't even bother to listen. I could tell he was clearly trying to get rid of me so he could go back to his things. My car is less than one year old, and I have only driven it for two months, and I am already spending money on it.

We had an outstanding experience working with R.C.!…read more From the very beginning, he was professional, knowledgeable, and genuinely focused on helping us find the right vehicle for our family. What really stood out was his communication--he kept us informed throughout the entire purchasing process and made everything feel smooth and stress-free. Even after we purchased the car, R.C. continued to go above and beyond. When we needed service, he stayed in contact, helped coordinate everything, and made sure our concerns were handled quickly and efficiently. We highly recommend asking for R.C. at Koons Ford in Sterling. We truly appreciated everything he did for us! -- The Streightiff Family

I have bought and serviced several Ford Mustangs from Koons and had a positive experience from…read moresales to service with a particular shout out to my Service Advisor, Nathan. He has been particularly helpful in servicing my special edition Mustang and helping me navigate warranty, service, and other issues common to sports cars. He is super responsive and even texts me personally AND responds. :-) And Nathan treats Bella the Bullitt with the utmost respect.

Outstanding service. I saw a pre-owned R1T on Cargurus and clicked the link to ask if it was…read moreavailable. I received a prompt call from Bob Derby. He took the time to physically go and lay eyes on the car to be sure it was there. I went to the dealership the next day with a time crunch. I wound up pivoting and test driving 3 different cars. Bob was patient, informed, and helpful. I ultimately bought a different R1 T and Josue in finance was equally helpful.

Sold a vehicle that didn't pass a state inspection, then told me they didn't guarantee it would.read more

I brought my car in for service a few weeks ago, and Devon (the service advisor) was fantastic from…read morethe moment I arrived. He took the time to listen carefully to my concerns, explained everything clearly without any pushy upsells, and made the whole drop-off process smooth and stress-free. He continued to follow up with me oftenly with updates on the repairs and gave me honest advice on what was truly necessary versus what could wait. My car is running perfectly now, and I felt genuinely taken care of. Thank you, Devon -- this is exactly how customer service should be! I'll definitely be back and will be asking for you specifically.

I went in to buy a certified pre-owned vehicle and was told they could negotiate. The next day,…read moreanother manager said they don't negotiate on CPO cars. That inconsistency wasted my time. If you don't negotiate, be upfront and clearly state a no-haggle policy in your listing.

Super shout out to Sam! He is a great salesman and is probably the only car salesman that I have…read moregrown fond of. He is kind a genuine. Do not know how this place would fare without him!

Josue in service was excellent to work with. My Honda Ridgeline had a leak coming from under my…read moreglove box and josue was efficient and helped my quickly assess the issue before damage occurred. Will be coming back for tire rotation and oil change soon. thanks team

I cannot be more effusive. I called, they responded with urgency. In a world of massive dealer…read moremarkups they offered msrp. I repeat, in a world where everyone is price gouging, they refused. At a car dealership. Please let that sink in. They wouldn't budge on the dealer fee, but how many would have? Overall great experience. I used outside financing with no issue. I've purchased 4 brand new vehicles before and this was the simplest and least hassle of all.

The salesperson Burak was extremely communicative, transparent, and easy to work with - no qualms…read morewith him. However - the experience took a turn for the negative when I was unable to come to a resolution on having two working FOBs. Part of the sale was having two FOBs - however, upon learning that the second remote did not work, the Ted Britt Chevrolet team has been unwilling to work with me on getting a second working FOB. I will admit that I should have gotten this in writing, however, one would think that common courtesy would prevail and they would support a client (who just purchased a vehicle) in having two working FOB devices. I left a review on google - which was replied to, but upon calling, they were unwilling to work with me. I would recommend getting it all in writing if you choose to shop here, which I would not do again.

I went to have a set of plug and play sidesteps installed on my Cybertruck. There are dozens of…read morevideos and posts that say it's a 30 min job. My quote was for $600 (3 hours). What a complete and utter waste of my time.

We needed rear shocks, tires, and a 50,000 mile service and contacted Undisputed Auto Care for a…read morequote. They were able to turn a detailed quote around in just a few hours. It was a very fair quote, and all the work was completed on time. Great job on everything! My husband also had his truck inspected with emissions testing the next day, and that work was done quickly while he waited! If you are unhappy with your current vehicle garage and are tired of being ripped off by corporate franchises, Undisputed Auto Care is the place to go! It is a locally owned small business and they do fantastic work!

Easiest car purchase experience I've ever had. The staff was professional, respectful and was…read moreprompt with communication. No hidden fees, sales gimmicks or pressure. They also gave me a fair price for my trade in. I highly recommend Loudoun Motors.

One thing that stands out besides the reliable work, is the customer service. As busy as they are,…read morethey have given me the proper attention to provide information on work that has been done as well as preventive measures I can take to keep me from coming back with issues. They have earned my trust. I've been to places where they just want your money... Loudoun Motors is not one of those places. They really mean to help and that characterstic is great in one person but when the team works like that, its Golden. Save some money and time by letting this group of expert individuals take care of your needs. This is NOT a paid advertisement lol

Overpriced First the good & then the bad. I have to say that…read moreJason was very professional and nice. We actually had a lot in common. After finishing with my oil change, he told me there were 6 things that needed to be fixed. One of them was a filter replacement for a $145.00. If you think I'm kidding, I'll post the pictures. I took my car to my regular mechanic who is my friend. All of those things that he said that I needed, don't need to be done until I hit 50,000 miles. My car only has 30 430 miles. I'm not sure if he thought that he could take advantage of me because I was a woman. My mechanic also laughed at the prices & said they were outrageous. They don't even charge labor to replace the filters. Ps I can buy the filters & replace them myself. I'll have to say I will never come back to this place ever again. This is in response to the owner's response. Even if that was the case there are 3 other services that you wanted to charge me for that were also not needed. Also, no response to a $145 charge for a filter replacement, which is ridiculous. The way this economy is now and everything is already outrageously expensive due to this administration. You need to stop taking advantage of people. Andrea, we recommend servicing CVT transmission fluid every 30K miles because they fail quite often and sometimes with very low miles; Jason did a wonderful job educating and communicating this. Even if your friend doesn't agree, have it performed anyway :) We wish you the best and hope you find a shop that better aligns with you.

Marc saved the day when I locked my keys in the car down the street from the shop. He was kind and…read moreprofessional, I would recommend this place to anyone! Thank you so much!!

Attention shoppers--please disregard the 2-star review; I believe it's a carryover from the Nissan…read moredays. I cannot say enough positive things about the dealership and the transaction I experienced over the past two days. By mistake, I initially went to the Sterling location when I was scheduled for Chantilly--lucky me. We met Darius, who was the most patient and calm salesman I've encountered, on par with our experiences at Lexus dealerships when we lived in Miami. He showed my wife several models, clearly explained the differences, and never once attempted a hard sell. I returned the following day fully intending to drive away in a CX-70. The process was flawless, and the lease terms they presented were actually better than what I had calculated myself. While signing the paperwork, I changed direction. I had planned on a black-on-black CX-70, but at the last minute felt it might be a bit too ostentatious for a couple of 60-plus buyers. Sitting in the showroom was a beautiful CX-90 that felt much more aligned with us. I switched vehicles--and the dealership didn't flinch. The CX-70 paperwork was literally ready for my signature. It dawned on me later that this was the first car I've ever purchased directly off the showroom floor. Bottom line: they have something very good going on there, and I highly recommend the dealership. My daughter also purchased a vehicle from the Chantilly location, which says a lot about the organization overall. I do need to single out Darius--he is exactly what a car salesman should be: knowledgeable, low-pressure, and genuinely engaging. In fact, although I was originally scheduled to meet a different salesman at Chantilly, my wife stepped in and said, "You're buying the car from Darius." She was absolutely right.

I had to take my car in for scheduled maintenance. Jason was very helpful. Turned out I needed…read morequite a bit of brake work done in addition to oil change so it was going to take a few hours so Jason arranged for a shuttle to take me home and then pick me up when my car was ready. This was so very helpful and much appreciated. My brakes feel amazing. I feel so much safer now. Thank you!