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    CarMax

    2.8 (324 reviews)
    Closed 11:00 am - 7:00 pm
    Updated over 3 months ago

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    Here I am with my 2021 Lincoln Corsair.
    Eric B.

    I just recently purchased a vehicle here. This was my first Carmax purchase experience. I decided to go with them because I have family members who have had good experiences with them in the past. The organization was easy to work with, and I was able to get a vehicle shipped from another location within a short amount of time. My sales person was Shama and she was very experienced and helpful and patient. Before completing the purchase, I took the vehicle for a test drive. It looked and performed just like the description on the website and the application. And while we were completing the paperwork for the sale, they filled up the gas tank and re-washed the car because it got a little dirty on my test drive, lol. Highly recommended.

    Here my son after purchasing his truck NOT from CarMax!  Treat people equally!

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    19 days ago

    David Lee is the salesmen you want. Professional, courteous and patient. 3rd purchase from this CarMax. A++++

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    1 year ago

    4 years later: great reliable transportation. No major issues. A little pressure on buying the warranty that I could have lived without.

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    Review Highlights - CarMax

    I recently bought a Porsche Boxster from CarMax in Sterling Va and unfortunately had to return the car on the 5th day.

    Mentioned in 4 reviews

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    (446 reviews)

    I have been having trouble with my Accord's Collision Mitigation Braking System (CMBS). After some…read moretime (about 1 to 2 hours) of driving under Adaptive Cruise Control (ACC), the CMBS would shut off and also the ACC with it. Then I would have to pull off the highway, shut off the engine, and restart it. (This can be dangerous. Driving without CMBS can also be less safe.) The error message clears, and allows continued driving, with ACC, for another 1 to 2 hours, until the next CMBS failure occurs. Since driving the car for a hour, to reproduce the error, is not feasible, I decided to go to the dealer, on the next failure, with the error message displayed on the dashboard. This requires that the engine be kept running, since shutting off the engine clears the message. I took the car to Autonation Honda, in Ashburn, VA. I spoke with Fawad Hassan and then directly to the technician, who scanned the engine, and found that the CMBS software needed an update. A service bulletin had been issued about this. The scan took about 10 minutes. The update took another 30 minutes. I was in and out of there in less than 45 minutes. No appointment was demanded. I'm grateful that Autonation Honda had the flexibility needed to deal with an unusual, intermittent failure.

    The phone puts you in a loop that keeps repeating, "we really appreciate you," and you rarely get a…read morehuman. I finally got a human, who said she has to transfer me to another department. I am put on hold, then cut off. I call back and 30 minutes of repeating the same prompts and keep going into an endless loop. I wanted to see if the sales department is any better. The first ring a sales person answers. I told him he is great for answering on the first ring. He is excited until I tell him I am calling to complain about not being able to talk to the service department. He says he will have someone call me, no call back. I finally try the online chat. I tell them I want to make sure my service is covered by a warranty. He says lets make an appointment and then I will check. I said no, please check first so I can then set up an appointment. He says sorry, I can't help you and the chat ends the session before I can say anything. My 5 stars just became a 1 star. My third Honda wont be from this place. They love you when your buying but it ends there.

    Easterns Automotive Group - Tour was done in Tight and unsafe location in showroom . Bed was not latched /locked . Slammed on my arm and chest .

    Easterns Automotive Group

    (60 reviews)

    Yay for Nik! Top Notch Service! Excellent and Pristine Showroom. I have been to several dealerships…read moreand this by far was the best one in town. Very clean environment, clean showroom and pretty large. It's not a traditional walk up like dealership, its more of an Exclusive Warehouse, private showroom set-up. Nik the sales person who was assisting me was super laid back and chill, very easy to work with and I felt very comfortable which overall is most important. Ask for Nik, he will not disappoint! I would highly recommend you come here and give them a try. I should have came here first, it would have been the only place I visited. They also brought another car down from Temple Hills for me to view, that's customer service! Charlie in the phone department followed up with me asap from my online lead and got me in the door. Once I arrived, the team upfront were all friendly and very helpful. Go ahead and go in already! You will find what you need ;-).

    Great selection, flexible with payment options, you can still find good deals even with recovering…read morecredit. They have a huge selection, I personally was pretty particular with having lower mileage usage and a lower cost. Customer service was friendly, it has to be. The draw backs were that I came in with a budget that I specifically asked for, and left with a car at double the value of that budget. I was told I had to buy the gap insurance for the car along with add ons because it was required of the loan and the lenders required it. That was not true, when I reached out to the lender to confirm my loan they asked a line of questions, and through their questions they had informed me that I did not have to buy any insurance. I texted & called the Salesman that gave me his contact info for concerns addressing the issue, but heard nothing back so I returned to this location and worked with the General Manager that helped me with removing the add on insurances. If you buy a car from this location add roughly $1000+ to your costs. They add a Ceramic Coating to the vehicle your purchase and they also add a tracking device with a subscription you can't opt out of for 2 years. I expressed to the General Manager that if they use these add ons to maintain their vehicles the customer shouldn't have to pay for them in the end and should have the option to opt out. They had shared due to the theft of cars and to best maintain their cars they must have these tools. My biggest issues with my visit is the lack of transparency; I found out a lot of important information AFTER I ran my credit that may have impacted my decision making if I was informed prior. Lack of communication, what's the point of offering your business card if you don't respond to a call or text at all, when I returned to the location a few days later I saw the same sales men so it was awkward. Misleading information; being told I absolutely had to have their insurance when I didn't, I came back multiple times to resolve this issue to have it all removed, if there was more transparency I may have opted into getting the insurance but my experience felt too shady to trust the sales men. The return policy was something they weren't clear about you MIGHT be able to return the car you may not be able to. You MIGHT be able to exchange the car just ensure you bring back the car with less than 500 miles added & within 7 days. Your down payment MIGHT be turned into a store credit that will be there once you're ready to buy. When I've purchased at CarMax they give you a month, and you can add 1500 miles, if you don't like the car you can just return it; there needs to be more flexibility around this return period.

    Rolls-Royce Motor Cars Washington - Roll-Royce Motorcars Sterling consultation area.  Choose the style that inspires.

    Rolls-Royce Motor Cars Washington

    (5 reviews)

    Great experience from start to finish; we flew in from Atlanta, GA, to pick up a Ghost. Antoine was…read moreexcellent and very professional from the Airport pick up to making sure we make it in the right direction of our hotel! We will be back in a few years to buy our next Rolls Royce! Great experience and easy buying process! Call Antoine today!

    My vehicle was towed there for repairs. I physically went to the shop and looked over the repairs…read morewith the service advisor. I was very blunt and clear on what repairs I wanted done and what repairs I didn't want done. The service advisor told me it's an extremely expensive car and he suggest I repair the plastic pieces on the under carriage of the car. I told him I'm not interested in repairing those pieces and he can go ahead with the additional work needed. After some time I was told the car is ready for me to pick up and once I got there the service advisor told me the wheel bearing need to be replaced as well. I paid for the repairs (in full) that they did and took the car for one day and then dropped it back off the next day. Now they are telling me the repairs are completed and I owe them money for the under carriage pieces! They are telling me they will put the parts in the trunk since I didn't authorize the repair. When I asked them who authorized it they told me my insurance company. The insurance company does not own the car so they have no say on authorizing work to the car. The car has no lien on it, so there is no financial institution that has interest in the car. Insurance cut a check directly to me for the repairs and I have the right pick and choose what I'd like to get repaired. I've asked for someone on the management team to reach out to me via email and it's been about 4 days and I've still yet to hear from anyone. Instead they called MY insurance company and told them that I'm refusing to pay them and I pocketed the money. This was highly unprofessional!!!! I spoke with my insurance company and they told me, once they cut the check to the customer it's their money and they can do whatever with it they please with the cash. This experience with them has been horrible and now I've called RR customer service to involve them. This not my first high end car that has went in for repairs. Never had to deal with nonsense at the Mercedes dealer when I take my Maybach in for repair, never had to deal with nonsense taking in my Quattroporte GTS to Maserati for repairs, no issues at the Bentley dealership with my Flying Spur and even Cadillac has given me better customer service then Rolls Royce motor cars Sterling VA. The level of professionalism is not up to par with Rolls Royce standards. Almost feels like I was profiled. Completely unethical and unprofessional. HORRIBLE!!!!! JUST HORRIBLE!!! At this point I'm thinking of selling the car as they are the only Rolls Royce dealership in town. Who wants to deal with that level of unprofessionalism especially at a high end dealership such as Rolls Royce! Wish I could give NO STARS!!!!! Updating my review: LAST TIME I SPOKE TO SOMEONE THERE WAS MONDAY AND HERE WE ARE ON SATURDAY AND I'VE YET TO HEAR FROM ANYONE!

    CarMax - usedcardealers - Updated May 2026

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