I took very good care of my 2019 stick-shift hatchback, inside and out, that was on its way out to…read morebe substituted by a more family-friendly vehicle. Low mileage too. Before selling, the car was generally clean and vacuumed, but not detailed. When I filed to sell the vehicle with CarMax online, I felt like the top-rated self-appraisal "like new" condition was the most accurate, even though there were the tiniest blemishes on the vehicle if you really looked for them. I was very happy to see that CarMax, after looking at the vehicle in-person, evidently agreed, since they told me they would buy it for the online appraisal estimate price. The process was very easy and straightforward.

Horrible experience at the service department. One of the agents was disrespectful and unconcerned…read more I recently bought a 2025 Hyundai Elantra. In less than two months, I started noticing the steering wheel vibrating when I was driving at high speed on the highway. I took it to a mechanic, and he told me that the tires were cupping. I called Carmax customer service, and we set up an appointment. I showed up at the place right on time. The guy in the customer service department couldn't find my name in the appointment list. Later, I learned that they've set the appointment at the wrong location. I tried to set a second appointment, but the guy behind the desk told me that there would be a fee charged for the diagnosis. I told him that this seems like an inspection issue, because the cupping tire issue is not something that could happen in a period of two months. But the guy behind the desk seemed completely unconcerned and didn't even bother to listen. I could tell he was clearly trying to get rid of me so he could go back to his things. My car is less than one year old, and I have only driven it for two months, and I am already spending money on it.

Outstanding Sales & Admin Team, but Service Department Needs Major Work…read more I recently purchased a 2024 VW Atlas from AutoNation Honda, and my experience was a tale of two very different departments. First, the bright spots: The sales and administrative team were fantastic. My salesperson, Kavveh "Kevin" Azizsired, was absolute class and made his part of the process seamless and smooth. Ms. Lynh in finance stayed connected with me throughout the whole transaction; while financing through my own credit union took longer than it should have to finalize, she stayed on top of it and got the job done. Additionally, Ms. Delilah in titling was exceptional, her communication was proactive, and she made sure my license plate transfer went off without a hitch. Unfortunately, my experience with the service department completely overshadowed an otherwise great buying process. Four days after buying the car, I noticed severe, uncontrollable shaking when braking on the highway. I called to get it checked out, but after being bounced around, Ms. Lynh and Kevin stepped in to help me get a 7:30 AM appointment for Wednesday, July 1st. I arrived promptly at 7:30 AM. After sitting in the waiting area working remotely for three and a half hours, I realized no one had updated me. At 11:00 AM, I went looking for my assigned advisor, Ryan, who wasn't at his desk. A helpful female service advisor noticed me, stepped up (even though I wasn't her customer), and tracked down Moe from service. Moe was honest with me: my car hadn't been touched in 3.5 hours. Moe took ownership, took the car on a quick test drive, confirmed the rotor issue, and expedited the repair. However, between waiting for the work to be finished and getting checked out, I didn't leave the dealership until 1:30 PM. I spent a total of 6 hours sitting in the waiting room for a rotor resurfacing on a car I had owned for less than a week. My laptop battery died, and I lost nearly an entire day of work productivity watching other cars come and go. Bottom Line: Go see Kevin, for buying a car, he will take great care of you. But management severely needs to address the scheduling, communication, and workflow breakdowns in the service department.

Very unprofessional experience from the sales manager to the salesperson. After I signed the…read morecontract and gave them my check, they suddenly claimed there had been a "$1,000 processing fee error" and demanded that I pay an additional $1,000. Instead of taking responsibility for their own mistake, Chris, the salesperson, and Mohamed Lakkis, one of the managers, refused to honor the signed agreement and canceled the deal after already accepting my payment. This is completely unacceptable and shows a lack of integrity and professionalism. I honestly don't understand how a business that treats customers this way continues to stay in business.

Great selection, flexible with payment options, you can still find good deals even with recovering…read morecredit. They have a huge selection, I personally was pretty particular with having lower mileage usage and a lower cost. Customer service was friendly, it has to be. The draw backs were that I came in with a budget that I specifically asked for, and left with a car at double the value of that budget. I was told I had to buy the gap insurance for the car along with add ons because it was required of the loan and the lenders required it. That was not true, when I reached out to the lender to confirm my loan they asked a line of questions, and through their questions they had informed me that I did not have to buy any insurance. I texted & called the Salesman that gave me his contact info for concerns addressing the issue, but heard nothing back so I returned to this location and worked with the General Manager that helped me with removing the add on insurances. If you buy a car from this location add roughly $1000+ to your costs. They add a Ceramic Coating to the vehicle your purchase and they also add a tracking device with a subscription you can't opt out of for 2 years. I expressed to the General Manager that if they use these add ons to maintain their vehicles the customer shouldn't have to pay for them in the end and should have the option to opt out. They had shared due to the theft of cars and to best maintain their cars they must have these tools. My biggest issues with my visit is the lack of transparency; I found out a lot of important information AFTER I ran my credit that may have impacted my decision making if I was informed prior. Lack of communication, what's the point of offering your business card if you don't respond to a call or text at all, when I returned to the location a few days later I saw the same sales men so it was awkward. Misleading information; being told I absolutely had to have their insurance when I didn't, I came back multiple times to resolve this issue to have it all removed, if there was more transparency I may have opted into getting the insurance but my experience felt too shady to trust the sales men. The return policy was something they weren't clear about you MIGHT be able to return the car you may not be able to. You MIGHT be able to exchange the car just ensure you bring back the car with less than 500 miles added & within 7 days. Your down payment MIGHT be turned into a store credit that will be there once you're ready to buy. When I've purchased at CarMax they give you a month, and you can add 1500 miles, if you don't like the car you can just return it; there needs to be more flexibility around this return period.

I was sold a tesla that failed VA safety inspection, that passed their internal safety inspection…read more There was a tint on the window.

Fast, Easy and Hassle Free. Strictly about business. They'll pick up your vehicles, just show your…read moreTitles, receive payment and they'll be on their way. I love it

Hubby's vat died. We called Mr Junk Cars. They came out with cash in about 20 minutes. Top notch…read morefast svc. I highly recommend them. Wish more businesses were this responsive.

This location has been a great resource for our car needs. Mike was super helpful getting me…read morescheduled in. I needed an oil change and tire rotation, and the wait time wasn't too bad. They discovered my 2 filters were pretty dirty and I had them replace those as well. The mechanic was helpful in making sure my cars computer was reset properly as well.

I called ashburn ice rink and spoke to Mohammed Akhtar. I told him I needed to have my car…read moreserviced for an oil change, I was told there was no wait. I arrived around 315pm and told the him that I was dropping the car off. He responded as if my car was going to be done quickly and why was I leaving. I told him I was running an errand and would be right back. I arrived around 4pm, my car was still sitting in the parking lot. I went inside and the same gentleman was unaware if they had started the service on my car or not. There were a total of 5 people in the front doing absolutely nothing. I spoke to a manager and it was obvious he didn't care. Today my time was wasted. This is the last time I will ever come to the location.

webuyanycar.com offered me $2500 online after I submitted my VIN and details. When I arrived,…read moretheir rep was very courteous and friendly. He conducted a 20 minute assessment of my car, entered in his assessment with his company, and gave me a revised quote of $1,000 for the cosmetic hail damage on my car. I told him I had already been offered $1,900 by my dealership, to which his company responded with "we can't go higher than $1,500," so I declined the offer. The very next day, CarMax offered me $2,000 after their 30-minute inspection of my car, so I went with CarMax... No fuss, no muss from CarMax. I was very disappointed with the less-than-honest tactics of webuycar.com... I wouldn't recommend them as a place to sell any car... They essentially low-balled me and wouldn't come anywhere within a reasonable range of their online offer -- a complete waste of my time.

So I needed rid of my old car and decided to try them out versus Carmax. I called and spoke with…read moreGerard and set an appointment for later that day. Their office was easy to find and Gerard came down when I got there. The whole process from him checking out the car to me leaving with paperwork and a check was about one hour. I felt comfortable and well-informed throughout the meeting! Great place and fair!!!

excellent team they got me in and out and the car i needed and my financing was fast and easyread more

I arranged an interview with the person named Linda here. I told her what kind of vehicles I was…read morelooking at and what price range I was considering. However, I noticed that Linda only wrote and didn't understand what she was reading. For example, I mentioned that I was looking for cars under $10,000. If I tell you that the three cars Linda sent after what I mentioned are also within the $18,000 range, you will understand what I mean. Thank you. They are definitely trying to scam you and are certainly not interested in your requests; they are only trying to impose what they want on you. Please avoid places that lack professionalism like this.

I had a real emergency early one morning. Had to get somewhere important, and the car needed to be…read morefixed pronto. The folks at Safford took care of me fast, without complaint or excuses. Can't recommend them enough.

Does not even deserve one star. 2025 Ram Laramie, 5,000 miles , in roughly 1.5 years 4 times no…read morestart. Completely dead. First time replaced one battery, next time battery needed to be charged, third time replaced secondary battery, now the can't find anything wrong. A 75,000$ truck, I guess I forgot to get the starting option. Last time I told the advisor to put on the ticket 4th time in, ha said he would but didn't. I would never bring a vehicle there. No help from management. 35 years of owning Dodge/Ram trucks, never again

If I could give WingMan Auto one million stars, I would. Farah made buying a new car so incredibly…read moreeasy and smooth. He found the EXACT car I wanted, got me a really good discount and made the entire process so easily, at a very reasonable rate. They even show all their work to you, on paper (nothing is hidden from you) Car buying and dealing with dealerships is stressful to me, and WingMan Auto took on all that stress and headache for me. Seriously, all I had to do was sit back, wait for them to find my car, get me the best discount possible and voila. All I had to do was walk into the dealership, sign the papers and get the keys. It was the least stressful car buying experience I've ever had. I am so happy with my experience. You will not be disappointed, don't hesitate to take advantage of this amazing experience. It's like having family looking out for you.

Cannot say enough good things about Farah!! I was looking for a lexusNX350 but was getting the…read morerunaround at dealerships, a friend of mine told me about wingman auto and that I should try them out. Farah not only got me the exact car I wanted but also got it at significantly below MSRP! They even threw in the vehicle care kit for free! Absolutely worth working with wingman auto, the savings on the sticker price was WAY MORE than I thought it would be. Thanks for the help!!