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    Ourisman Chantilly Kia

    3.4 (304 reviews)
    Closed 9:00 am - 9:00 pm

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    Engine cover hanging from bottom of car.
    Angel D.

    Purchased this vehicle for my daughter. She is a new driver and has only driven it a few times with me in the car. When I initially test drove the car, it ran nice, practically perfect and smooth. I was told the car had to go through inspection, and maintenance (oil change, tire rotation, filter changes, etc.) and wouldn't be ready until the end of the week and it was Monday. I signed and paid. Fast forward, I then drive the car home in the evening (as I needed my husband to drive me the 45 mins there during rush hour to pick it up). I happened to pick it up as they were closing. Heading home the car was not driving the way it had on the test drive, and had they not have closed would have turned around and taken it back. During its first oil change, I had them look at the car and told them the situation. Maintenance then told me the cars tires had dry rotted and all needed to be replaced, along with the engine guard being damaged, needed replaced and was hanging (see picture). Of course the maintenance warranty I purchased doesn't cover this, surprise, surprise. Not only do I feel the inspection done to the car by the dealership overlooked the engine cover coming down/ripped, they also changed out the tires from when I test drove it. There is no way the tires got that bad in 3 days. For the price I paid for the car, the age it was, it should have came with brand new tires as when I test drove it. This was not the only issue. The vehicle was supposed to come with 2 key fobs. I got 1 key with no fob. I called and spoke to the young sales rep, and he said he would look around and see. I didn't hear back. I texted him, twice...he eventually ghosted me. That is $500 (2 x $250 a piece), I could have used to negotiate a better price, but because they did not disclose until pick up --left me no choice but to eat the cost. Total bill they wrote up for tires and to fix the engine cover was over $1k. My advice to you when dealing with this sales department: 1. Do not purchase the warranty agreement. It doesn't cover much of anything that will likely need fixed/replaced. 2. Wait for them to finish all maintenance before you test drive and if you can don't let them take the car back to their shop to do anything. It should be ready to go home on the lot as is. 3. Get it inspected by a 3rd party as soon as you drive it off the lot. Unfortunately this dealership was not honest and open with me and did some pretty shady stuff to make some extra $$. I will not be back to buy another car here. And this is why there needs to be more laws to protect consumers. There should be a 3 day return period like there is with other door to door sales. Heck, even a house you can get out of a sale when people aren't honest. This is why car salesmen will cont to be the slimy creatures we hate so much. I'd rather get a colonoscopy than to deal with the blood sucking liars again.

    This is the best Kia center in DMV, over 10 years I bought 7 different Kias from different dealers, and I bought two cars here and sold two cars to them, always a good experience, and today I wanted to mention the guy from the service Tom is a master of his work, keep up the good work guys.

    New car needs oil change after 600 miles/1 month.
    Kim J.

    Signed documents for a Kia Niro lease one day, documents said the car had 33 miles on it, which I saw. Picked it up the next day and it had 180 miles and two marks on a door. No mention of who drove it but they did fix the marks about two weeks later. Also, was told a charger came with it. The sales guy couldn't find it so he told me to buy one. I complained and they somehow found one. Had to return to get it. Now after one month of driving it for a total of about 600 miles, a warning light says the oil needs to be changed. So it looks like in a month I will have had to go back to the dealership three times. This isn't what I was expecting in a brand new Kia.

    Billy Brown harrassing my first amendment speech by threatening me with labeling it as a threat.

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    2 months ago

    Yousef was amazing the best sales person ive ever had please go to him for your next car he is patient, nice and very knowledgeable

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    Lizey B.

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    5 months ago

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    3 months ago

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    7 days ago

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    10 months ago

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    6 months ago

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    9 months ago

    I had a fantastic experience with Caroline Condon. Very helpful listened and was able to make a good deal on a vehicle.

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    4 months ago

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    1 year ago

    The service was bad. The manager was a jerk. The service was overpriced. Don't go there unless there is a recall

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    2 years ago

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    5 years ago

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    Page 1 of 8

    Ask the Community - Ourisman Chantilly Kia

    Review Highlights - Ourisman Chantilly Kia

    His name is Chris Bell and I would recommend if you do stop in this place, ask for Chris and see if he can help you out.

    Mentioned in 13 reviews

    Read more highlights

    You might also consider

    Honda Of Chantilly - Models in the showroom.

    Honda Of Chantilly

    (731 reviews)

    Bought a car in 2025 from Muhammad Kiani. He was awesome to work with in terms of sales. He is very…read morenice and knowledgeable and went through all the major features with ease. He did it again when I came back several months later while he was training another associate. He also knew about some of the other companies' models I was also in the process of test driving. He made the paperwork part he could take care of very easy as well. I also like that he was always working each time I came in. Lots of other people were milling around or chatting. I will send everyone I know looking for a Honda his way for sure. For oil changes you can just show up but expect a 2.5-3 hour wait during the week. They recommended a service a little earlier than I have read online, but the timing would've been ahead of my next oil change. So, it's understandable. Sundays are the lightest days according to them. I'll update if I do a service on a Sunday.

    I had a very disappointing experience with Honda of Chantilly…read more I was in contact with a salesperson named George for quite some time, and he provided me with specific details about pricing, monthly payment, trade-in value, and terms. Based on those conversations, I drove about an hour to the dealership, trusting that the information I received was accurate. When I arrived, George was not available, and another representative assisted me. To my surprise, the numbers presented were completely different from what had been discussed. The monthly payment was significantly higher, and none of the agreed terms matched our messages. I felt misled and that my time was not respected. I made the trip based on clear promises that were simply not honored. Because of this experience, I decided not to do business with this dealership and ended up purchasing my vehicle from another Honda location that was transparent and consistent from the beginning. I would not recommend this dealership based on my experience.

    Ourisman Chantilly Toyota - Check engine light 2 days after buying it

    Ourisman Chantilly Toyota

    (41 reviews)

    WOW PATRICK IS ALL THAT AND MORE…read more After misplacing a car key which required the vehicle to be towed, I contacted Toyota dealerships in Camp Springs, MD and Alexandria, VA, where I learned there was a major backlog and that the key had been discontinued for select models. Faced with limited options, MOM strongly recommended that my vehicle be towed to Patrick at Ourisman Chantilly Toyota, an advisor she trusts and that recommendation proved invaluable. Over the past year, my experiences with several service representatives at other dealerships had unfortunately been marred by unprofessionalism, unresponsiveness, poor communication, and little to no follow-through, so expectations were guarded. This vehicle holds significant sentimental value for MOM following the loss of Tonya, my sister, on June 28, 2024; Tonya left explicit instructions that the car be taken to Patrick for any care needs, making trust essential. Patrick was prompt, genuine, and immediately put us at ease with his warm, contagious smile; he took ownership of our concern, proactively contacted a locksmith due to the discontinued key, proposed practical solutions, and followed through on every commitment. He also went above and beyond by offering a complimentary ride from my MOM's home to pick up a loaner and ensuring the vehicle was well cared for, including routine maintenance and attention to an intermittent issue. One word to summarize MOM's experience: "WOW!" If you're looking for an advisor who truly shows up for customers, Patrick is the one.

    Found my self back at Ourisman Chantilly Toyota for another vehicle. I had a great experience with…read moreMahsa during my first purchase and worked with her again when I needed to buy another vehicle. She was extremely helpful and patient. Would highly recommend working with her. The rest of the team, including Poya and Mo made the whole experience smooth and easy. Highly recommend checking them out If you're looking for a new Toyota!

    Ted Britt Chantilly Ford

    Ted Britt Chantilly Ford

    (276 reviews)

    I came in expecting a less than stellar experience and intending to just gather information for my…read moretrade in. I was completely blown away with the sales department, specifically Hunter Evans and Marcos Fernandez and their ability to meet the price I needed to make a deal on a day I wasn't expecting to make a deal. This was the smoothest buying experience I have had and completely counter to previous experiences. Ted Britt is my local dealer and has earned my continuing business based on this experience. I never thought I would say this but this has been truly a great experience and I hope all prospective buyers get the same level of respect and treatment I received while working with the Ted Britt Chantilly team.

    Avoid this place at all cost! Every single department!…read more I bought a used car there with only 20,000 miles on it. That was supposed to be GOLD certified. It had four major leaks and ended up needing an entire new transfer case. Did not pass state. Was a nightmare trying to get it fixed. They told me they would have it for three days. They had it for three weeks. The used car service advisor they stuck you with does not call doesn't have a phone line of his own so you can't even call him. He only text you. And that's only every few days.. Once I finally got my car back, there's still a major rattle And get this right at the end, the rental department is trying to charge me $400 for a scuffed wheel. Because Jennifer did not do a walk-through with a customer and didn't verify any damage to the loaner poor she didn't even verify the level of fuel given to the customer. This place is by far one of the worst dealers I've ever been to. If I could go back, I would never do business with them.

    Ted Britt Lincoln of Chantilly

    Ted Britt Lincoln of Chantilly

    (15 reviews)

    I was having issues with my 2014 Lincoln MKT, I had no appointment and was greeted in the lane…read more They took my vehicle and within 2 days I had an answer to my problem. I have to give a round of applause to the service department down in Lincoln. Within 4 days my car was fixed and even had my car delivered back to me. Thank you Ted Britt!!

    Be warned. Ted Britt Lincoln is not customer focused and you will not receive a loaner vehicle…read moredespite their promises. https://www.tedbrittlincolnofchantilly.com/pickup-and-delivery.html Over the past several months, I have repeatedly attempted to resolve a warranty issue that requires my vehicle to remain in the shop for 3-4 days. Despite this, Ted Britt Lincoln has consistently failed to provide a loaner vehicle--something that should be standard for a Black Label client. Most recently, my vehicle was in their shop for four days, and again, no loaner was provided. This time (for the same issue) I have been waiting for more than 2 months to obtain an appointment that can be accompanied by a loaner vehicle. I have heard estimates from multiple people, from 2 weeks to 4 months to obtain such an option. Ted Britt Lincoln does not take customer service seriously. The complete lack of communication and follow-up from key service staff. Service Advisor Brandyn Spece, Service Director Michael Darlin, and Lincoln Director Michael Britt have not responded to any of my emails or returned any of my phone calls. This level of unresponsiveness is unacceptable from any service department--let alone one representing the Black Label brand.

    Ourisman Chantilly Kia - car_dealers - Updated May 2026

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