Great service and excellent customer service. Billy Brown was very helpful, professional, and made sure my concerns were addressed. I appreciate his patience and willingness to help throughout the process. Thank you, Billy, for your support! read more

I had an awful experience on 7/28/26 at Ourisman Chantilly Kia due to GM Billy Brown. He was unprofessional and rude. Billy decided to interrupt me asking logical questions about the APR%, warranty, trade-in vehicle and loan terms with the financial advisor, Brian. Billy Brown was upset about the amount of time the financial advisor spent discussing options with me. Per his words, "you have been in here for 2 hours." I spoke with the financial advisor from 1806-1945. I guess this was too long for him. I wanted a last minute change to financing because I decided I did not want use my trade-in vehicle or get the GAP warranty after he questioned me about the condition of the trade-in, which was worth $400. His classless decorum and temperament put a damper in the purchase of the used vehicle. He would not allow me to talk and spoke over me continuously. I guess he is used to bullying women and thought his voice was the most important. He told me to leave and he did not care about losing my business. I pray that he looks within himself and decides to be more humane and caring with future customers who are making a huge financial decision. Furthermore, I want everyone who is interested in a buying a new or used Kia to look at a different dealership due to leadership at this establishment. I truly believe a guardian angel had my back yesterday. read more

Service center is unlike any other dealership service department I've been to. The supervisor isn't tucked away in an office but he's out on the floor, actively overseeing customer interactions and making sure everything flows smoothly. When I arrived and no one initially came to assist me, he noticed right away and immediately directed someone to help. That level of attentiveness really stood out. I also appreciate how well the sales and service teams collaborate to ensure customers are taken care of. When I had an issue with a brand-new car, even the director of operations came out to hear my concerns firsthand and worked with the team to try to resolve the problem. It's clear they take customer satisfaction seriously. Overall, I'm impressed with the professionalism, teamwork, and responsiveness here. A genuinely positive service experience. :) read more

After searching for a car for my daughter for over a month, I decided to visit this dealership. Before going in, I spoke with X, who runs the used car department and is apparently very hard to get a hold of. He was confident and reassuring, and through a younger salesperson, I was given multiple guarantees: new tires, new brakes, scratches removed, and full detailing so even seat stains would be gone. I was told I needed to pre-purchase quickly or the car would be gone. With a competitive price, and based on those promises, I moved forward. Two days later, after the test drive, it became clear the car was not what was promised. Only two tires had been changed, and only the rear brakes were replaced. There was a strange noise coming from the front brakes, which required me to spend almost three hours at the workshop just to get someone to listen to it. Marcus claimed he couldn't hear anything during his test drive, so I had to convince him to drive with me--yet the sound was still there. He then promised it would be looked at. After that, the salesperson Xx, who handled most of the sale, contacted me and suddenly claimed that none of the earlier promises had been made. I was then ghosted on Friday. On Saturday morning, when I went to pick up the car, a new explanation was given--this time in front of my friend, who was also present on the first day. I was told, "Sorry for the confusion, the car only went through a car wash, so the scratches were never removed." The interior detailing was never done, and while I was told the brake noise was "fixed," nothing had actually been replaced--only adjusted. Two weeks later, the noise returned. I eventually took the car to a Toyota dealership and paid $200 for an inspection. The diagnosis: cheap brake parts that were poorly installed. The repair cost was $1,400. Bottom line: this dealership operates much like many others--big promises and guarantees upfront, but little accountability afterward. In the end, you'll likely pay about the same as you would at a certified dealership, without the peace of mind or honesty. read more

Disgusted at the service department and won't be back. My wife took her car in for a recall and noticed afterward that there was some heavy grease on the hood of her car and door. I wasn't able to get it off by washing the car and I had to do some DIY gunk removal. If they are this careless with the outside I wonder how careless they are with the mechanical components. read more

Greatest Car purchase I have had in a long time. I called ahead to schedule an appointment. Once I arrived to the dealership they had the vehicle ready for us to look at. From the test drive to the finance office. This store makes everything painless. I will be coming back to purchase another vehicle from here!! read more

Purchased this vehicle for my daughter. She is a new driver and has only driven it a few times with me in the car. When I initially test drove the car, it ran nice, practically perfect and smooth. I was told the car had to go through inspection, and maintenance (oil change, tire rotation, filter changes, etc.) and wouldn't be ready until the end of the week and it was Monday. I signed and paid. Fast forward, I then drive the car home in the evening (as I needed my husband to drive me the 45 mins there during rush hour to pick it up). I happened to pick it up as they were closing. Heading home the car was not driving the way it had on the test drive, and had they not have closed would have turned around and taken it back. During its first oil change, I had them look at the car and told them the situation. Maintenance then told me the cars tires had dry rotted and all needed to be replaced, along with the engine guard being damaged, needed replaced and was hanging (see picture). Of course the maintenance warranty I purchased doesn't cover this, surprise, surprise. Not only do I feel the inspection done to the car by the dealership overlooked the engine cover coming down/ripped, they also changed out the tires from when I test drove it. There is no way the tires got that bad in 3 days. For the price I paid for the car, the age it was, it should have came with brand new tires as when I test drove it. This was not the only issue. The vehicle was supposed to come with 2 key fobs. I got 1 key with no fob. I called and spoke to the young sales rep, and he said he would look around and see. I didn't hear back. I texted him, twice...he eventually ghosted me. That is $500 (2 x $250 a piece), I could have used to negotiate a better price, but because they did not disclose until pick up --left me no choice but to eat the cost. Total bill they wrote up for tires and to fix the engine cover was over $1k. My advice to you when dealing with this sales department: 1. Do not purchase the warranty agreement. It doesn't cover much of anything that will likely need fixed/replaced. 2. Wait for them to finish all maintenance before you test drive and if you can don't let them take the car back to their shop to do anything. It should be ready to go home on the lot as is. 3. Get it inspected by a 3rd party as soon as you drive it off the lot. Unfortunately this dealership was not honest and open with me and did some pretty shady stuff to make some extra $$. I will not be back to buy another car here. And this is why there needs to be more laws to protect consumers. There should be a 3 day return period like there is with other door to door sales. Heck, even a house you can get out of a sale when people aren't honest. This is why car salesmen will cont to be the slimy creatures we hate so much. I'd rather get a colonoscopy than to deal with the blood sucking liars again. read more

Ourisman Chantilly Kia - Engine cover hanging from bottom of car. - Car Dealers Near Me - Chantilly, Virginia

I'm leaving this review only because of how disrespectful and dishonest the communication was at this dealership. 0/5 I came to this dealer for a simple oil change on my Kia Niro and ended up dealing with constant miscommunication and zero accountability. After the service, I saw an extra "shop charge" added. When I asked what it was and why it wasn't mentioned up front, the advisor Emma Pizzola from the service department just called it a "standard fee" that "every service place will charge." But when I pushed back and asked why it wasn't disclosed earlier, suddenly she was able to remove/discount it. If it's truly a mandatory, standard fee, it shouldn't disappear the moment a customer questions it. After I declined the long list of extra "recommended" services costing 1500$+, it felt like my questions no longer mattered. The focus shifted to "just come and pick up the car" instead of clearly answering anything. I have screenshots clearly showing the shop charge, her "standard fee" explanation, and then her changing it once I challenged it. On top of that, she booked an Uber without my clear approval and later tried to blame me, even though the screenshots clearly show I only said "yes" to confirming my location (Starbucks), not to "yes, book the Uber now." She also ignored my direct question about resetting the service light for a long time and only confirmed it much later, after multiple messages from me. The worst part was the Jeremy Patrick manager's phone call. He sounds bossy and was like backing up Emma. Instead of listening, he immediately took the employee's side, talked over me, raised his voice, and made it clear he didn't care whether I ever came back as a customer. He says whatever she spoke was perfect and it was me who did the mistake. There was no attempt to understand my side or even acknowledge the miscommunication that's obvious in the texts. The attitude was basically: "We're done here, just come get your car and get lost ASAP," with a clear sense that I was disposable because they have plenty of other customers. Later when I went to pick up the car, he was basically showing off that he is a big guy and can threaten me off, so I chose not to speak to him and left the place. This isn't about a free Uber or a few extra dollars in fees -- it's about basic respect and honest communication. Based on my experience, I will never return to this dealership. If you do go here, get every fee and action clearly confirmed in writing, because if something goes wrong, they will stand by their staff and not by the customer. read more

I recently had a very disappointing and unprofessional experience at Kia of Chantilly. I am active-duty military, and this experience involved both a salesperson named Anthony and a sales manager, Tyler Bratcher. I initially visited the dealership after speaking with Anthony about a vehicle. When the original numbers did not align with my budget, I pivoted to a 2025 K4 GT-Line Turbo. I was approved at 4.99% APR, had strong credit, and was prepared to put $5,000 down. I had several issues with the sales manager during the negotiation process. While reviewing numbers in his office, he spoke extremely quickly, used repeated profanity in conversation, and did not provide a clear printed breakdown of pricing. He stated the printer was not working and briefly displayed figures on a screen instead of presenting itemized documentation. The process felt rushed and lacked transparency. There was also confusion regarding the out-the-door pricing. I was quoted $31,600 out the door. I clearly communicated that I intended to put $5,000 down in addition to that figure, which would have significantly reduced the financed amount. When I returned to finance, the structure of the deal had changed. The $5,000 down was now being applied differently than originally discussed, bringing the total to roughly $31,000 out the door instead. That was not how the numbers were initially presented. I was repeatedly told this was a "one-day deal" and that the pricing was being offered because I am military. Using military service as part of a pressure tactic to finalize a purchase the same day was inappropriate. A customer should be able to take time to evaluate a $30,000 purchase without being told the opportunity will disappear overnight. After I left to look at another dealership, the situation escalated further. The sales manager began texting me from his personal phone while he was at home, questioning my decision to shop elsewhere. He stated it was "crazy" that I walked away, said I had "broken trust" by speaking with other dealerships, and emphasized that they are the "number one volume store on the East Coast" and did not need my business. Contacting a customer from a personal device to argue about their purchasing decision is not professional business conduct. A dealership should be confident enough in its pricing and service to allow customers to compare options without hostility. I ultimately purchased the same vehicle from another dealership at a better price with transparent numbers and no pressure. Based on this experience, I would encourage buyers, particularly younger buyers and military members to carefully review all documentation and consider shopping around before committing to this dealership. read more

I was here a week ago just asking questions on a K5 that I had just purchased from Dodge. They couldn't answer all my questions so we took it to KIA services for help. The lady at service came out and did a great job with explaining and answering my concerns, but after she left as I sat there just refreshing some of my settings a salesperson comes out and told me that I had to get off the lot. Keep in mind there were no cares behind me that I had blocked in. I was the only one there in a car that I was purchased used from Dodge just across the street. If this is how they are going to treat customers then I will never buy a new car there. Sales people should have better training when dealing with people in general. We were planning on trading this car in within the upcoming year to a 2026, but never at this dealership. Rude.. read more

DO NOT DO business with Ourisman Chantilly KIA, (4105 Auto Park Circle Chantilly, VA 20151). I initiated the process to purchase a car from this dealership yesterday, only to learn this morning that the vehicle was being sold to a local couple. Early this afternoon, I received an email from the dealership stating that the vehicle was "SOLD". This evening, I found the exact same vehicle being advertised on the Ourisman Chantilly KIA website for $1,495 dollars more than originally advertised. With regards to my dealing with Ourisman Chantilly KIA, they failed to operate in "Good Faith", the email stating that the vehicle had been sold was false, and in my opinion the increase in price constitutes "bait and switch". Caveat emptor!!! Please feel free to share this post within anyone you know that may be looking to purchase a car in this area. And yes, I have put together a Formal Complaint, and I will be submitting it to the Virginia Better Business Bureau on Monday. read more

Bought my last 3 Kia's from ourisman. Great service center and knowledgeable salespeople.

This is the best Kia center in DMV, over 10 years I bought 7 different Kias from different dealers, and I bought two cars here and sold two cars to them, always a good experience, and today I wanted to mention the guy from the service Tom is a master of his work, keep up the good work guys. read more

Ourisman Chantilly Kia - Car Dealers Near Me - Chantilly, Virginia

So grateful to Billy, Gavin, Scott, and the whole Ourisman Kia Team. Our recent trade in/buy process was seamless. From the moment we walked in we were treated like family and taken such great care of. The entire team was friendly, efficient, transparent, and fun to work with. We were in and out so fast! Thank you all! read more

Quick and easy. They don't play games so you don't have to try and play one either. My experience: Asked for a good deal, got a good deal. Leased a car in a few hours. Price negotiation was seconds - no games. Paperwork took maybe 45 minutes. Everyone is nice - will buy my next Kia from them read more

I had a fantastic experience with Caroline Condon. Very helpful listened and was able to make a good deal on a vehicle.

Yousef was amazing the best sales person ive ever had please go to him for your next car he is patient, nice and very knowledgeable

Signed documents for a Kia Niro lease one day, documents said the car had 33 miles on it, which I saw. Picked it up the next day and it had 180 miles and two marks on a door. No mention of who drove it but they did fix the marks about two weeks later. Also, was told a charger came with it. The sales guy couldn't find it so he told me to buy one. I complained and they somehow found one. Had to return to get it. Now after one month of driving it for a total of about 600 miles, a warning light says the oil needs to be changed. So it looks like in a month I will have had to go back to the dealership three times. This isn't what I was expecting in a brand new Kia. read more

Ourisman Chantilly Kia - New car needs oil change after 600 miles/1 month. - Car Dealers Near Me - Chantilly, Virginia

Customers beware. I took my car in for routine service. I was told there was a critical issue that needed to be addressed immediately. I inquired about the item being under warranty. Once I proved that the item was under warranty, they decided to do further testing. And wouldn't you know it, once the battery was retested there was no longer an issue with the battery. They appear to be less than honest or incompetent. Either way, I will never use this service department again. I just don't trust anything they say. read more

Del was an exceptional sales representative. He never felt pushy; instead, he was personable, attentive, and genuinely helpful. His approach struck the perfect balance--providing support and information while giving us the space we needed to make our decision. After a long day of car shopping, Del made the experience as smooth and stress-free as possible. This is exactly how a sales representative should operate. We'll be recommending Del to everyone we know. read more

11-20-25, 3 PM, came across a young valet gent of the Service Dept, driving a small white Kia sedan, who shifted from DRIVE to REVERSE while vehicle was still moving, to park the vehicle, back right side. NOTE: Mechanics recommend allowing the vehicle to come to complete stop before shifting gears to prevent unnecessary stress on the engine and transmission, which can cause premature wear and potentially damaging the customer's vehicle. read more

While it wasn't outright awful I was certainly not impressed. So firstly this place looks like it could use a bit of a building update. It looks worn. Secondly the customer service first impressions not so great. So I went with my sister as she was buying out a leased vehicle. She had previously visited the dealership to know what she needed to bring etc. she's greeted by a staff member who asks if she made an appointment. Keep in mind there were at least 6-8 other staff meandering around. The staff member says well it's a holiday weekend it was Friday morning of Memorial Day weekend and the majority of customers inside were there for service. Not the greatest impression for me so I frankly wasn't impressed with the level of customer service here. read more

Lets start with the good, Jeremy Patrick and Crystal Mullins deserve to be commended on their efforts and Ourisman should be proud to employ people like this. They are communicative and helpful and if this review was about them it would be 5 stars. Unfortunately, it isnt about them. Long service times, promises made for salespeople to contact me so I can sell them my car and be done with them, never received. Even their general manager Billy couldn't be bothered to email me regarding this, despite Crystal asking him to. I have bought 2 cars from ourisman and referred 6 other people who have purchased vehicles from them as well. I will NEVER recommend them again. Their own General Manager had the opportunity to simply reach out to me regarding my issues and he was too selfish to do even that. Thanks for proving my gut right Billy! I'll head on over to Dulles motorcars from now on and would encourage anyone reading this to do the same. Ourisman will get you in the door and take your money but after that, you're not a customer anymore you're simply a number. read more

Caroline Condon is the BEST!! When our 2003 Nissan Pathfinder finally died and was donated to the Wounded Warriors Foundation, we started shopping for a "new" used mid-sized SUV. We started with Nissan and went through all the manufacturers. On Day 2 of our search, we met the most engaged, knowledgeable and professional salesperson at Ourisman Kia Chantilly. Caroline Condon an award-winning, #1 salesperson. She was amazing. We were looking at a 2021 Highlander that was on her lot. That didn't work for us but after we struck out on Day 3, we came back to Kia to look at their vehicles. We were impressed! Caroline was VERY helpful, went at our pace and we walked away with an amazing 2023 Kia Sorento Hybrid - an SUV we never would have considered if we hadn't met Caroline and it is just the right vehicle for us! Thank you Caroline! Thank you Ourisman Kia Chantilly!! We encourage EVERYONE looking for a new or used car to stop by and see you first! read more

See all

The service was bad. The manager was a jerk. The service was overpriced. Don't go there unless there is a recall

Service department is horrible. Had an 8AM appointment for an oil change, car wasn't done until 9:30. Service manager tried to tell me that they did it within the 2-2.5 hours they expect to take to change your oil. They never tell you that it will take that long. I was told when I made the appointment that they opened at 8, and I was therefore first in line for service. They overbook their appointments (I was told by the service manager that they book 20 appointments for a given time, knowing they can't handle that many in a timely manner), and then expect people to wait hours for a 20 minute service job. And they don't care if you are upset over their incompetence. Will never spend another penny at this dealership. read more

I came here for an oil change and tire rotation on my 2021 Kia Soul and was robbed!...By the service center!!! I have never in life been charged $154 for a basic oil change and tire rotation. They didn't even wash/vacuum my car as customer courtesy after robbing me and my car smelled like a doggone litter box when I got in it! When I called to speak with the manager Chris he told me the "money grab" labor charge of $110 was justified because "the cost of things had gone up since Covid". Never in life would I recommend this dealership nor will I return. read more

Ourisman Chantilly Kia - The receipt for an oil change and tire rotation on a 2021 Kia Soul - Car Dealers Near Me - Chantilly, Virginia

Kia sales are down and reputation on the floor. Why? Let me tell you about the the Worst auto buying experience in our 40 years buying cars. The sales people and Christian Sanchez deserve 10 stars; Billy Brown and Crystal Mullins deserve to be fired. Crystal, who no one asked to help, took over the conversation from our rep and in doing so discriminated my mother. How? She talked to my well dressed sister while completely ignoring my mother who is blue collar and came from work. Guess what? Judging a book by its cover didn't work Krystal- my mother owns her own home and has a better paycheck than you. I addressed this concern with Billy Brown who essentially worsened the situation to a point I have to file a BBB complaint. I will never, after buying 3 cars through Ourisman, give them our business again. Bad service- This is why brick and mortar auto places are dying and online places reselling cars are thriving. I hope in 10 years Ourisman is a thing of the past! read more

See all

After a new car purchase and over ten years of overpriced service I have had it with this business. I will be in the new car market next year and I will search elsewhere. read more

DO NOT GO HERE for service! My wife recently brought her Kia EV6 in for service and inspection as required for her warranty. Her service advisor almost immediately told her that her battery was in a "critical state", and that she needed to replace it & purchase a very expensive brand new battery immediately to maintain her warranty. My wife informed them that the battery in the car was less than three years old and still under warranty. Then the Kia service advisor switched up and told her that they need to keep her car overnight to test and charge it with "factory Kia diagnostic equipment" this time to determine if it really needed to be replaced. Lo and behold, the next day my wife was informed that her existing battery was fine and fully charged! IMHO I believe the service advisor was trying to scam my wife into purchasing a very expensive new battery that her car did not need (maybe). I guess it is assumed women are not smart enough to know when they are being scammed by unscrupulous car service centers ... or maybe it was something else. I suspect that the problem orginates from the owner pressuring his employees to make profits for him at all costs. In the past I have taken my own truck to Ourisman Toyota for service, but after this blatant attempt to scam my wife, I have no plans to use Ourisman Toyota again - ever. read more

I bought a new 2023 vehicle here recently. The sales staff are TOP notch. Very friendly, very knowledgeable, not pushy, and they really do help you get a good deal. I wish that negotiation and markups weren't a thing at all, but if they're going to be, at least these people are helpful through all that. I had a 5-star experience the day I test drove and bought my car. BUT then the rest of the process happens. Once you drive away, they don't care about you and good luck getting a response out of anyone in the finance department or otherwise. In my situation, I had all the money and wanted to pay cash essentially for the vehicle with no financing. However, I needed to wait for the wire to go through from my bank which takes a day or two. So I signed a promissory note and drove the car home. After I wired the funds, I couldn't get in touch with anyone at Ourisman for WEEKS to confirm receipt or tell me when I could get my permanent tags. I emailed their finance guy who I'd signed all the paperwork with, I called the front desk, everything. Eventually I did finally get in touch with them but the whole process took several weeks longer than it ever should have. Would I buy another vehicle from Ourisman? Hard to say, but I probably would consider it. I test drove at some other Kia dealers in the area and to be honest they were all sleazy and lied about things that I could easily Google. Ourisman at least seemed trustworthy and focused on the customer during the sales process. read more

I bought a new car here on 12/28/24. In 45+ years of buying cars this was the best experience I have ever had. From the moment you walk in the door it is clear this is a well run business. The entire team are attentive, professional and genuinely interested in making you happy. I was not able to get the deal I needed from another Kia dealer. When I walked in the door at Ourisman Chantilly, I explained what vehicle I wanted and where my price point was. They worked very hard to find my deal and I drove away in the exact vehicle I wanted . The checkout transaction in the finance office was quick and painless. Well done! Everyone dreads this part of the process. I highly recommend Ourisman Kia in Chantilly and I will recommend them to all my friends and family. Special thanks to Billy, Caroline and Tyler, this could not have been done without you! read more

The director S.C. is a bad and shameless guy. An employer drives my car to a parking lot after maintenance and scratches my front bumper. The director does not admit their fault and claims me a scammer. Luckily I took a picture and a video before they moved my car. I show a picture of the bumper on the stone. Then the director claims the bumper is above the stone. Then I show the video, in which I cannot insert a piece of paper between the bumper and the stone. Finally the director shuts up. However, there are two scratches but I only take one photos for the right scratch. The shameless S.C. says the left scratch is not their fault. I am shocked by his shameless personality. Then they can offer a refund $190 or only fix the right scratch. But I have to leave the car in the service center for two days during fixing and they are not willing to provide a temporary car for me. Anyway, disappointed about the service experience. It is acceptable to get scratches in my car's bumper but so bad to meet it. In the end, I get a refund but remember the director is a really bad guy. read more

Ourisman Chantilly Kia - Car Dealers Near Me - Chantilly, Virginia

See all

Update: It's been over two months and I STILL have not heard a peep from the dealership on the part that was being ordered for my car. read more

Ourisman Chantilly Kia - Booking page showing free state inspection applied. Not that I had to show an email and that it was good for only one. - Car Dealers Near Me - Chantilly, Virginia

My husband and I recently had a highly disappointing experience at Ourisman Chantilly Kia. This review is not about the non-refundable deposit, but rather about Billy Brown, the general manager and his customer service, or lack thereof. As the screenshots established, we purchased the K5 from this dealership at the end of last year, but now we were looking to trade it in and get a bigger vehicle; went and looked, then signed the one-page agreement and put a deposit for the Telluride EX X-line trim. Later, we wanted to upgrade to the SX X-line trim but this is not in stock and there is no ETA - were told to get the SX Prestige at ABOVE MSRP. We were in constant communications with two of their sale reps. We did ask them to speak to their manager, and after days could not come to an agreement. We then decided to make a purchase at the Ourisman Kia in Bethesda for almost $2500 below MSRP. Per the agreement, I understand that the deposit was non-refundable under normal circumstances. However, Kia Chantilly then rescinded their trade-in offer - so we reached out to Billy and other management POCs to request a refund. The dealership broke our agreement by not honoring the agreed-upon trade-in offer. The same one-page agreement my husband signed states that the appraisal value will be, and should be honored until 06/19/2024. We were even told verbally that Ourisman Chantilly Kia would still honor the offer within 2-3 days of the end date. We were not informed, nor was there a written clause stating that this trade-in offer is contingent on the new car purchase. However, Caroline texted us back on the 19th saying they "went up much higher on our trade in offer to make the deal work as a whole" which was not initially communicated. When we raised concerns in the email, Billy repeatedly deflected them rather than providing clear and helpful answers. Instead of explaining why this was not communicated to us in the first place, he blamed us for lost future sale while the vehicle is literally still in transit, then when we pointed out that this was not even a special order, he shifted gears and said that we should have spoken first. This accusation is completely unfounded as we still had call logs and texts with time stamp with their reps. So either the reps (whom we requested to please escalate and speak to their manager) did not even speak to him, or he did not bother to check both sides of the story from them before replying to our email, or both. Then he conveniently brushed over this point and said there is nothing he can do. This evasive behavior made it incredibly frustrating to get the information we needed. This lack of accountability, lack of transparency, and poor customer service from the general manager is unacceptable. From our very first experience buying the K5 last year, I expected a higher level of professionalism and integrity from Ourisman Chantilly Kia. We really did intend to be loyal customers when we made the switch from Honda to Kia, but this experience has left us feeling deceived and frustrated. I'm not sure if this is the level of service excellence that Kia and Ourisman want to be represented. Be cautious when doing business here (if you like to be blamed and disrespected), and have everything documented to avoid similar issues. read more

Made a deposit to buy and sale my old car.Tired to upgrade my trim but the dealer doesnt have in stock. They refuse to honor the appraisal and refuse to give back my deposit. read more

I received exceptional service from Nelson. I worked with him previously at another company when I found out he worked at Kia I contacted him and with in hours he had me approved for 2025 k4 with 14 miles! I am beyond happy with my car choice and the warranty package is out of this world. Everyone here makes the process smooth! read more

I love this dealership! They always treat me with so much respect and they really do take care of me as a customer. As someone who works in customer service I always appreciate EXCEPTIONAL customer service by others and the team at Ourisman Chantilly always display exceptional customer service. Nicole recently helped me and she was amazing! She was commutative and understanding to my personal life and got me a loaner car and it was an overall smooth stress free experience! Everyone I have had the pleasure working with at all my visits has made it so easy and stress free! Instead of dreading a visit at the dealership I actually look forward to it, because I know I'm in good hands! Thank you Ourisman Chantilly and for always having a solid team! read more

Let me start with the ending... Pulled up, test drove, and left with a new car in under 3 hours. When we pulled up and there were several sales people idle, Victoria Raymond casually walked over and offered help. She asked what we were looking for, found it in the lot, set up our test drive, and explained many of the features of the car. With the help of a gentleman whose name I cannot remember, we did a bit of back and forth about the numbers, especially about my trade in. In the end, I believe their offer was fair and made the deal. In the finance side, Elisa Pena was wonderful to work with. She helped me run a few scenarios so I could make a decision of which way to go. The signing of papers was quick and painless, especially because most of the signatures required were electronic. Based on this experience, I would recommend the dealership itself, Victoria Raymond, and Elisa Pena. read more

Came in to see a used 2015 mini cooper. I was immediately put off by one of the sales managers Crystal. The car was worth about $15,000. to show them that I'm a serious buyer I showed her that I had $13,000 cash ready and would pay the remaining balance on my credit card. Her response was that company policy would require me to do a credit check in order to pay off a $2000 balance with my credit card. I showed her the cash was directly from my bank. I don't appreciate her insinuation that my cash could've came from illegal sources nor have I ever heard of a company policy doing a credit check over paying off a balance with a credit card. Especially over a small amount of $2000. Her response was cautious optimism at best but it really felt like economical prejudice. I wonder if she would've asked this to someone of a different race or different economical standing? What saved the relationship for me was a product specialist named Steven M, the general manager Billie and service director Jeremy Patrick. They were all excited, courteous, and did their best on reassuring me of the maintenance they performed on the car and did their best to work with me on pricing. Although we didn't come to a deal Steven M was respectful, professional, and seemed like a trustworthy guy. I take car buying seriously and this is not just buying a car for me but building a relationship for future continual business. Although I was soured by one of the managers the staff I mentioned were great. I would encourage Ourisman Kia to review their policy on doing "credit checks" on people that have the means to paying off their vehicles in full upfront so misunderstandings or insinuations of economical prejudice doesn't happen again. I came correct, cash ready, and was ready to purchase same day. read more

Ourisman Chantilly Kia - Car Dealers Near Me - Chantilly, Virginia

See all