Kerem Yaman was very nice and very professional! He helped me to get the job done right! Thanks!!!read more

Great team of service. 10 across the board Honda Service team is top-notch. They're always fair and…read morehonest. You can walk away, feeling secure with their workmanship.

Great experience! Rene Rondal was fantastic to work with--very professional, helpful, and friendly…read more He made the entire process quick and easy. I would definitely recommend asking for Rene Rondal.

Buyers beware - do not trust Poya !…read more He's one of the managers and he seems like a great guy when he's trying to sell you a car. He convinced us that the thorough used car inspection process was when I could trust. We purchased a car and driving home start having issues with the brakes, reached out we're told to come in, they take care of it. Next day, power steering stopped working. When we brought the car in, we were told this is a used car with no warranty. We asked for a copy of the state safety inspection and were refused a copy. If the truck passed inspection, why wouldn't they share the copy? The ridiculousness continues when Poya told me, the head of their service department doesn't have a single technician comfortable working on a Chevrolet truck power steering. It's a power steering pump any apprentice mechanic can fix this. I emplored Poya, to do the right thing. Plus, he knew we were there to buy a second car. He refused to help. I made a terrible mistake of trusting a used car sales manager. I thought the Ourisman name meant something reputable. Thanks to Poya I know differently. Made advice if you're looking for a used car buy it somewhere else. If you're looking for a new car, buy it from the salesman Amen, Toyota will stand behind that Warranty you don't have to worry about Poya's word. I'm Jim Fenwick if our a customer or potential customer and you'd like to talk to me about this review and my experience, feel free to call me at 713-484-9855 or email me at Jimfenwick@yahoo.com I'm a straight shooter. I promise no embellishment here. These are just facts.

I want to thank Ed for the pleasant car buying experience. He was very polite, and took time to…read moreanswer all my questions. All the paperwork was done in a timely matter, and he helped me navigate everything since I Have never bought a car from a dealership. 5/5 experience. Thank you!

If I could give negative stars I would. Completely wasted my time & flat out lied about the…read morecondition/prior damage on car. Drove 4 hours after verifying loan was approved & ready to go. When I walked in the office was told loan had been cancelled. Car smelt like mold, 2023 vehicle full of rust and a paint job that was full of debris clearly not professionally fixed. This place is more like a chop shop being ran by amateurs. When asking the owner questions about the vehicle he walked off and refused to respond. Save yourself the time/money & do not deal with this lier.

This was my first time using the service department at Pohanka Acura they didn't disappoint! The…read morestaff was friendly, communicative, and kept me updated throughout the entire appointment. They fixed the issue quickly, the waiting area was comfortable, and my car was returned clean. Trustworthy and highly efficient service!"

Excellent service and communication! Tsi was terrific. Service was fast and attentiveread more

initially had some issues with their service process but since then everything has been amazing!…read moredef recommend them as your go to dealer

My 20-year-old son spent his life savings on his dream Jeep…read more Deal was contingent on inspection. It failed (~$4K in repairs), so we walked away. They cashed our check anyway. After days of delays and being ignored in person, we had to call the police to get our money back. The refund check was already dated days earlier. Proceed with caution and don't hand over payment until everything is final.

Lagii Moore is simply the best Service Advisor at Pohanka Lexus Chantilly. She is friendly,…read moreknowledgeable, professional, and always goes above and beyond to make every customer feel valued. Every service appointment feels like a VIP experience. Her excellent communication and genuine commitment to customer satisfaction make all the difference. I truly appreciate her outstanding service and sincerely thank her for the exceptional experience she provides. Pohanka Lexus is fortunate to have someone as dedicated and caring as Lagii Moore. Highly recommended! Mei Ren

Pohanka Lexus Dealership is always a pleasure to work with. Nadir & Sergio are a great team!!…read more Thank you for your service.

Having grown frustrated with dealer service departments, I went looking for that legendary unicorn,…read morethe good local repair shop. After a little research I gave Precision Import Service a try, and I could not be happier with my choice. I received clear explanations of what could and could not be done, as well as what was needed now vs. in the future. I saved money over the dealer estimate, and I'm confidant they will take care of me in the future. They are a little hard to find - tucked way in the back, on the end, but worth the effort.

Extremely thorough and detail-oriented mechanics, not to mention honest and reasonable.read more

I came in expecting a less than stellar experience and intending to just gather information for my…read moretrade in. I was completely blown away with the sales department, specifically Hunter Evans and Marcos Fernandez and their ability to meet the price I needed to make a deal on a day I wasn't expecting to make a deal. This was the smoothest buying experience I have had and completely counter to previous experiences. Ted Britt is my local dealer and has earned my continuing business based on this experience. I never thought I would say this but this has been truly a great experience and I hope all prospective buyers get the same level of respect and treatment I received while working with the Ted Britt Chantilly team.

Do not EVER do business with any Ted Britt dealership - especially Chantilly Ford…read more I don't use the word "misogynistic" lightly, but after repeatedly being ignored while the manager, Hassan Yousufi, directed every substantive answer to my husband - even after being explicitly told I was the buyer - I don't know how else to describe the experience. It was demeaning, insulting and completely unacceptable.   I was shopping for a 2026 black EcoBoost Mustang convertible and had done extensive research before ever stepping into the dealership. I knew exactly what I wanted, understood the market, and had already begun negotiating over the phone.   My initial interactions with Gleb were fine. Unfortunately, everything changed when the manager, Hassan Yousufi, became involved.   From the very beginning of our conversation, I made it explicitly clear that I was buying the car, I was making every purchasing decision, and my husband was simply accompanying me. He is not a car enthusiast, was not involved in the negotiations, and was there solely as a spectator.   Despite being told this directly, Hassan repeatedly directed his responses to MY questions to my husband instead of me. Every time I asked a question, he turned to my husband to answer. He might briefly glance in my direction, but his attention consistently returned to the man sitting beside me--as though my questions somehow required his approval. It was disrespectful, dismissive, and incredibly unprofessional. I walked into the dealership as a well-informed customer, ready to spend $50K on a new Mustang. Instead of being treated like the buyer, I was treated like I was invisible.   In 2026, there is simply no excuse for salespeople to assume the man in the room is the decision-maker after being explicitly told otherwise. If your sales staff cannot respect who the customer actually is, they have no business working in sales.   Buying a car should be an exciting experience. Instead, Ted Britt turned it into one of the most frustrating dealership interactions I've ever had. There are plenty of other dealerships that know how to treat customers with respect. I bought my car from a dealer in Maryland with a great price and respectful salespeople. This is even worse because Ted Britt Chantilly is the closest dealer to me. I would have been a life long customer since I always bring my cars to the dealer. But Ted Britt lost out on the sale - plus life long service. Their loss.