I came in expecting a less than stellar experience and intending to just gather information for my trade in. I was completely blown away with the sales department, specifically Hunter Evans and Marcos Fernandez and their ability to meet the price I needed to make a deal on a day I wasn't expecting to make a deal. This was the smoothest buying experience I have had and completely counter to previous experiences. Ted Britt is my local dealer and has earned my continuing business based on this experience. I never thought I would say this but this has been truly a great experience and I hope all prospective buyers get the same level of respect and treatment I received while working with the Ted Britt Chantilly team. read more

Avoid this place at all cost! Every single department! I bought a used car there with only 20,000 miles on it. That was supposed to be GOLD certified. It had four major leaks and ended up needing an entire new transfer case. Did not pass state. Was a nightmare trying to get it fixed. They told me they would have it for three days. They had it for three weeks. The used car service advisor they stuck you with does not call doesn't have a phone line of his own so you can't even call him. He only text you. And that's only every few days.. Once I finally got my car back, there's still a major rattle And get this right at the end, the rental department is trying to charge me $400 for a scuffed wheel. Because Jennifer did not do a walk-through with a customer and didn't verify any damage to the loaner poor she didn't even verify the level of fuel given to the customer. This place is by far one of the worst dealers I've ever been to. If I could go back, I would never do business with them. read more

Avoid: I decided to utilize the service department for a warranty item, but I was thoroughly disappointed. They kept my truck for a week and refused to return my phone calls for an update. I called three consecutive days, and each person who answered the phone insisted that only my service representative could answer my questions, but she never called. Finally, on the fourth call, I got through to her, and she informed me that my truck was completed and that I could pick it up. This was extremely frustrating. Upon retrieving the vehicle, I inspected the work they did on the brakes and noticed that they had overfilled the brake fluid reservoir, spilled fluid, and failed to clean it properly. I am not sure how this dealership can get 5 starts on Google and 2.5 here on Yelp, but they certainly deserve the Yelp rating. read more

Yes and Yes. I trust Britt Ford to repair my car the right way. Jay was extraordinary. Britt is now my preferred dealer. Thankfully, I got my Ford back after costly nightmarish experiences at the Ford dealers in Charlottesville and Richmond. I will never use them again. I am now willing to drive 2 hours to Britt Ford for an oil change and any other maintenance issues. The customer service there was phenomenal. read more

It is a combination multiple things. Mach E - breaking a part when there is a week left for 3 year warraty expiry. I have called dealership about the issues a week before warraty expiry and they said no worried and we will take care of it. As soon as warrenty expired things broken and Tedd says we do not care and I have to pay. Service manager said that he will take care of it. No use. Ford said that will take care of it. No use. It is like a German cars BMW, Benz or Audi... the day warraty expires, things starts breaking. Same with Ford and its dealership. Never buy Ford again. This weekend I am going to Carmax to sell this Mach E. read more

I ordered parts from Ted Britt Ford on Ford Parts online website and picked up the parts at the dealership. There wasn't a problem there except I realized one of the parts came with another I had ordered. I tried to return the item and they said to contact Ford. Called Ford and they said the dealer needed to return and ship the item back to get the credit. When I went back to tell the parts manager about what Ford said, he seemed annoyed and processed the return. Except now it's been a month and no refund. The system says awaiting part so I assume they never sent the part back to Ford. I tried emailing the manager for an update and no response. A complete mess and not worth my time anymore. I'll just eat the fact I lost $100 to them. I will never order a part or shop here again. read more

Every time I come here the experience is poor and customer service is bad. They more times than not will not fix your problem. Bought a car from them took it in to get serviced and they dinged my door tried to deny it. Brought my car in to get it the bumper fixed and repainted and they didn't match the paint to the car. Went to get a rental in which they state "pets are not allowed" if you look at my review photos they gave me a rental that clearly had a dog in it and was obviously not even looked at or cleaned because if they had there is no way you could miss the accumulation of dog hair all throughout the vehicle. Those are only a few of many bad experiences I have had at this place. Avoid going here if you can. read more

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Mohamed was truly wonderful to work with. Before I arrived, we texted and spoke briefly over the phone, and I immediately felt comfortable and confident. I felt respected and genuinely heard throughout the entire process. Sending you many blessings, Moh. I absolutely love my purchase! read more

Never got service because the wait was absolutely ridiculous. Called in the morning for a simple oil change. Was asked if I was going to drop off or wait. I said wait. Got there on time and checked in. The service person the. Told me it would be 2.5 hours!!!! Nope. Not going to do that. Would have been nice to know that when the appointment was being scheduled. Train your staff better. read more

Bad service over all. i have tried to fix a recall now for over six month. every time i am told they are out of parts and they will call me when they have more. now I just tried to buy tires from them and went from hold to hold again just to be transferred to an answering machine. read more

FORD CREDIT SUCKS! For a place that we have purchased cars from before, went back on the word when we asked about extending our car lease. We now have to rent a car for 3 months (over $3000). WE ARE TAKING OUR BUSINESS FOR A NEW CAR TO ANOTHER AUTO CARRIER - NOT FORD!!! Riddens... read more

Totally unprofessional customer service. I set the appointment last week to guarantee the (same day) repair/at least diagnose. I met with Trinity who said that I have to leave my car for 3 days for diagnosing only!!!!!!!!!!!!!!!! No loaner cars available! No co-operation, No understanding for the fact that I took a day off my work, and can't live without a car for three days. Don't know what I should had done more than taking an appointment ahead. They did their best to send me back home without even diagnosing the car knowing that (I only have 300 miles away from the warranty expiration) Note: I went to another place after I left. (WITH NO APPOINTMENT AHEAD), and they diagnosed it and replaced the parts within two hours of walking in. Totally different experience and better customer service than what I got at Chantilly Ted Britt read more

I absolutely hate to write this review but I have no choice at this point and want others to be aware. I reached out directly to Mr. Will Britt after receiving his contact information from a client I work with. I had a smooth process of trading in my old vehicle for a 2023 Subaru I had my eye on. The entire experience was fantastic up until the point that I got ready to leave with my new vehicle. AFTER signing all of the paperwork and handing over my two keys to my trade, I was given only one set of keys for my new car. Mr. Britt told me he would cover the cost of a replacement second set (nothing in writing - just verbal). After spending over $500 on a replacement key fob, I have been officially ghosted by Mr. Britt, as well as the sales people at this dealership. I have called, texted, and emailed multiple times and have received no response. If you make a purchase for a used car at this dealership, make sure to get two keys before signing any paperwork. At the end of the day, I do love my new car, but I feel this loss of $500 hits a customer harder than it does a large scale dealership. read more

Purchased a 2022 Blue Lincoln Corsair. It was certified used with only 17k miles on it. Sales and service were good. Enjoyed the experience.

I would give zero stars if I could. They held our vehicle for nearly a month before they even took a look at it. They finally looked at it after we came around asking about the progress. Angel, the service advisor, never answers our phone calls and rarely replies to our text. She is very unprofessional as is the service manager. Because of those two, I will not be bringing our small fleet of Ford vehicles to be serviced there again read more

Get a whole new SERVICE ADVISORS' who know how Customer Service works!!! Replace all your SERVICE TECHNICIANS!!! As I read through all the complaints, there's no way in hell I'd buy a car from Ted Britt. I was told to bring my 2016 Ford Taurus down on Friday am. I left 2 phone numbers and my advisor only called my husband's phone number, which is his work # and couldn't answer. Lindsey didn't even try the 2nd # in the PM. So I called Friday night and Lindsey was gone, I called Saturday and she asked if I got her message. I said No, she didn't seem to understand there was a 2nd #. So now with phone calls our car stayed a whole 7 days. Ugh I was so upset . The only issue was a clogged sunroof drain. So when we got our invoice it was listed only: unclogged sunroof drain $520.00, from what the service technician told my husband, since this is the 2nd time it's happened, he might be able to order a larger drain to avoid it clogging. So, from my understanding after keeping our car for a full week, they would have ordered the larger drain, nope!! Also nothing was described in what they did, it's just the generic's way of saying, checked all fluid levels, etc. how do I know all was done. read more

Terrible customer service. Unfortunately this is the only closest Lincoln. World is advancing with AI but unfortunately Lincoln service department is still struggling with basics .This so called black label service cannot even send a simple txt with updates. It's been 2 days and they didn't even provide me with any updates on my SUV on top of it they don't answer phone call. read more

This review is specifically for the Service Department. Communication is terrible. You have to go through so many people just to get a response. And they are very slow. The service, or lack there of, takes longer than any other Service Department I have used in the past. I will never buy a Ford again because of the disaster that this Service Department is. Terrible service, they don't care, no one takes responsibility & they just blame each other for the bad service, like it's someone else's fault. I promise you, you will be disappointed if you go to this Service Department. Look at all the reviews. In my experience, I believe they are all true. They say it's normal to keep someone's car for 4 weeks & won't let you come pick it up. What planet are they from? If you don't need your car & don't care about service, then go ahead & give them a try but if you need your car & want to have good service, use someone else. read more

The truck shop always does a great job for me. I live pretty far from here but it is worth the drive and dealing with the traffic to go here. read more

1-Star Review: Avoid Ted Britt Ford - Runarounds and Denied Warranty ClaimsI took my truck to Ted Britt Ford in Chantilly for an engine replacement under their "Ted Britt Ford for Life" warranty due to a persistent oil consumption issue. This nightmare started back in summer 2023, and after and and last months of back-and-forth, I finally the green light to replace the motor and dropped off the vehicle on July 20. Nearly two months with the "truck in there possession, later--on September 18--they denied my claim over a single oil change I had in North Carolina during the first instance of low oil. That was the exact moment I noticed the problem, and the dealership there documented it clearly.The issue happened again shortly after in Manassas, Virginia, and that second occurrence was also fully recorded. Both times, the records explicitly pointed to the oil consumption defect, which is why they reinstated my warranty tablet and approved the engine replacement process. But apparently, that North Carolina oil top-off was enough for them to back out entirely.This was a massive waste of my time, energy, and trust. Ted Britt gives endless runarounds, ignores every email you send about concerns, and then accuses you of being disruptive when you push for answers. Do yourself a favor: Buy your Ford anywhere else. Steer far clear of this dealership--they're not worth the headache. read more

HORRIBLE! They will LIE and CHEAT honest people. Do yourself a favor and buy a car somewhere else. I wish we would have. Bought a certified used car. Had it shipped to us. When it came off the truck it was clear it had mechanical issues. Management said they don't care since we didn't buy their overpriced extended warranty. Told us it was our problem since it was now it our state and not theirs. "Management" was a joke. Will be forced to pay an attorney to enforce the Lemon in our state of AZ read more

My husband and I took our car in to be serviced on August 16th for a standard 120k mile service but also told Lindsey the service manager that the car wasn't starting properly and that the remote start did not work. They had the car for the day and said everything checked out ok and sent us home. The next morning found that the same issue with the car staring continued. I called on Monday and asked to have the car looked at again. I was told I by Anna that could drop it off, however, no loaner was available. I asked to please be contacted when a car became available as we couldn't go without a vehicle. I then received a call and took our car back in on August 20th. We went 6 days and heard nothing. Then we get a call saying that Lindsey had called the wrong number even though she had called and texted both my husband and I prior to this. She told us she still wasn't sure what the issue was but we're going to charge the $210 diagnostic fee plus parts and labor to put a new battery in to see if this worked. However, as a Ted Britt 4 Life holder, batteries should be free. It is now August 28th and I have called and left voicemails for Lindsey as well as Michael the service manager and finally left a voicemail for the General Manager and still no call back. I don't know what kind of service this is but it is absolutely unacceptable. What do I need to do to get my car back from you people? read more

Bought a truck here 2 years ago and wanted to trade it in for a new one but was offered $10k below carfax (straight robbery). Still thought I could get a fair price for a new Bronco but they wouldn't even match online-published prices from their competitors (look in Manassas for a better deal!). Service sucked as I could never get a loaner despite having a $3000 maintenance plan that literally covers nothing but oil changes and inspections (not even kidding, don't be fooled like I was, doesn't cover brakes/tires/any other fluid changes), but they have a new maintenance manager so maybe you can get a loaner now. Just too late for me. Oh, and "free" coffee, but you'll end up paying for it another way. read more

Worst experience and dealership I have ever dealt with. I wish there was an option for zero stars. Purchased a $60k vehicle and after a week had issues (eLSD rear differential warning). I took it back to have it fixed under warranty and the dealership had it for over 2 weeks just to replace a sensor. I drove the vehicle for almost a week before getting the warning indicators for the same issue. Again, took it back to the dealership to have it fixed under warranty and they said new repairs needed to be made. The dealership had the vehicle for 39 days, yes 39 days, before "fixing" the repairs. Over the course of the 39 days they were never responsive and provided little to no updates. Moreover, there was ZERO urgency to get my vehicle back. The dealership provided a loaner which came with a half tank of gas to start and when I returned the loaner to get my vehicle I made sure it had the same amount of gas, half tank. The dealership then decided to charge my credit card without my permission a day later for $49.99, stating they had to put 8 gallons of gas in it because I didn't bring it back as I received it. So they gave me a loaner with a half tank of gas but expected me to fill it fully upon returning. The dates on the invoice also reflect only a week of use instead of the actual 39 days. The dealership also attempted to charge me a $100 "warranty deductible" for the second repairs, despite being covered by Fords warranty. If I had to go back I would spend $10,000 more to buy a vehicle at another dealership with better service and one that actually cares about their customers. Avoid this dealership at all cost because they dont care about your long term customer loyalty they just want to make a sale. read more

We feel trapped! We always buy an extended warranty because we keep our vehicle for a long time. We have a 2020 F-150. Has had problems since 32K miles, which Ted Britt would not address. Now it's backfiring in the engine compartment. They have had the vehicle all day and are not able to tell me if they even test drove it this morning to start with. TED BRITT FOR LIFE IS A JOKE. Do not buy your vehicles here! I'm not even sure Ford is good anymore. A $60,000.00 vehicle only has a 3yr/30,000 mile warranty? Other manufacturers have better warranties then that. read more

Just had the worst experience with Ted Britt and their salespeople. I looked at a vehicle on December 27 and took a test drive. The vehicle wasn't even fully listed online yet-- no photos. And the check engine light was on and it hadn't been detailed. I said we were very interested. My salesperson said it would be taken to the mechanic right away. I have been in contact with her almost daily since then to get updates. Still in the shop. Granted, the holidays may have impacted the delay, but still: two weeks? Last night she texted she would let me know an exact date when it could be expected to return. This afternoon at 12:51 she texted that it would be back from the shop shortly and she will speak with her manager. 10 minutes later I get a voicemail saying it came back and it was sold. What is that? I never had a chance to put in an offer? I do not trust this dealership and do not recommend it. read more

The worst service!!! Worst cars. Don't buy these overpriced Junk! Black service is a joke. A law suit is about to happen with this service dept. read more

BUYER BEWARE !!!!! Manager will give you his word and a hand shake . But the salesmen will change sale price and then lie about it . I think they will do anything for a sale . I brought this change in price the. Managers attention but would not honor his own words . Very dishonest business !!! Choose another dealer , don't make my mistake . I'll be paying my decision for the next six years Now I'm worried about the service work , bad reviews on that too . read more

Unless the universe has lead you into a circumstance where you cannot avoid this place, there is somewhere better. You will pay premium for mediocre work and the worst customer service I've ever seen. Doesn't necessarily mean the actual service team is bad, but their reputation is smothered by sales and customer service making this place an actual hellhole. I paid $800 to get a battery replacement and a $100 part replaced on the body. I sat in the lobby for 8 hours as was barely acknowledged. Apparently they also have blacklisted people who leave negative reviews. I would rather drive to another, farther dealership for recalls, avoid this place. read more

I can't say enough good things about Brandon in the Service Department. His communication, transparency and customer service has been great!!! read more

I'd give this crooked service department -90 if I could. They are complete scam artist. Tuesday February 18th, 2025 I called their service department and asked if they had availability to do a diagnostic on my 2008 ford escape and tell me why it of of a sudden would not start. They said yes it would be seen that day. I had my car towed in at 10am and never received a call from my service advisors to inform my the received my car. Then after waiting all day I called back at 5pm and was told my service advisors had left and they did not have an update on the status of my car. After calling relentlessly all Wednesdays morning I finally spoke with their lane advisor Lindsay who informed me that my hybrid battery was dead and needed to be replaced but it was obsolete and they supposedly couldn't find a hybrid battery for my car. I confirmed with Lindsay that they only thing wrong with my car was my hybrid battery after i replace that my car would run fine. I paid the $209 over the phone and paid for another tow back to my house. Fast forward today 2/27/25 I found a wonderful service with a wonderful technician that came to my house ans replaced my battery with a brand new hybrid battery for $2700 only to discover my original hybrid battery was not bad at all but instead my standard 12v battery was dead this whole time. Which would been $2400 cheaper. Their Service Manager Michael Darling who is more of a lying man child does not return phone calls and instead pushes it off on to his poor service advisors that do not get paid enough to deal with what they deal with. The only person that was slightly willing to help was Jesse Jones bless his heart but he has no authority without his cowardly managers approval read more

Service at this dealership is horrible. If you want your car to be dismantled and put back together wrongly and charged exorbitant prices with lackadaisical service people then this is your dealership as for me and my family we will stay clear from going to a dealership like this I would never buy a car from these people. I do not trust them and nor should you. read more

Ted Britt Ford Lincoln in Chantilly, VA provided very poor service after the sale. My daughter bought her first pre-owned vehicle at this dealership and they could not properly repair a rear differential leak after multiple attempts to do so. She had to pay to get the work done properly somewhere else. read more

I just had to put in my two cents, just noticed basically this businesses response to every single negative review is pretty much exactly the same, word for word, just a cut and paste response verbatim to every single neg review, Because they don't give a crap, From my perspective not one of these negative reviewers reports that ANY concerns were addressed whatsoever Buyer beware read more

This is another example of public fleeing of the customer, through many devious schemes to nefariously get new customers into a base model vehicle at exorbitant interest and few perks or benefits! Avoid them at all costs I wish I could give them negative stars! read more

This review is for the service department. I brought my car in for service with an appointment and the gentleman told me it would take a max of two hours. At the three hour mark I walked up to the desk to see the status of my vehicle. The gentleman told me that they were not finished with the car and that it needed thirty more minutes. Considering the car was in the parking lot still, I asked what needed to be done as I needed to leave. He told me they were not done with the oil change. This had me suspicious as an oil change is done all at once. He made me to believe they may still need to replace the oil filter, again concerning me as this is done during the oil change itself. I asked what was accomplished on the car and after he went back to the mechanic, told me they never started on the car at all. This is just poor customer service and communication. If the car was going to be longer it would have been nice for the update as I sat in the service department during the whole time. The gentleman in the service department also told me the appointment is not the time my car is serviced, but the time it is "checked" in. And finally all of this was voiced with rudenesses. I had to tell him three different times what my name is to look up everything. Ted Britt will not receive any more of my business. read more

I didn't end up buying here, but only because I ended up with a different brand. This is the only local Ford dealer that wasn't fussy with my driving a Bronco. Went over pricing and options without the hard sell. Very easy going experience and told me they would order one for me at no markup when I'm ready. I would return should I be looking at Fords again. read more

We made a service appointment to have our (new to us) 2016 Lincoln MKC evaluated for a front end rattle. Making the appointment was easy, shuttle service was fine. Dropped off the car at 8am. Waited all day for a call.. no call. We called at 1pm.. car had not even been looked at by the service department. Arrived at 4pm and the car was never driven, evaluated.. nothing. Service rep was full of excuses.. under staffed, getting lots of cars in, blah blah blah. Rep then shared that even if you drop off the car and they look at it high probability it will NOT be worked on the same day. So any repair is a minimum 2-3 day escapade. SERIOUSLY?!?! And even if you want a loaner while your car is in the shop the next available loaner is in 2+ weeks. RIDICULOUS. Land Rover, Infiniti and Toyota actually honor appointments and get the car done in one day. We are HIGHLY disappointed in this first service department experience. We will be seeking service elsewhere... anywhere else. Get your act together, Britt Lincoln in Chantilly!!! read more

I worked with Nelson for more than a year. He was very patient and never pressured me into buying a car. He provided me with plenty of options and worked with my budget. I highly recommend Nelson and Ted Britt. read more

Purchase my vehicle 04/2017. (actually we purchased two vehicles the same day a navigator in a MKX). I live in Maryland and was initially going to have the vehicles transferred to Maryland, to allow all service to be performed at a dealership in Maryland. Both sales manager and the salesman assured me, The Tedbeitt for life would be honored as long as all services were performed and another Ford/Lincoln dealership, because I lived in Maryland. . Four years later, having a battery for life agreement, i'm told because the service was not performed at Ted Britt Ford, that the agreement will no longer be honored. I've never missed a service recommendation, and all work has been performed by a Ford/Lincoln dealership; which can be verified. -this is not a neglect issue, and there's no routine maintenance done on a battery. FYI the battery in the MKX - had to be replaced A month ago. 24 point services including battery check, has been completed each time the vehicle was serviced Buyer beware, this sounds as if they are adding an additional perk and rewarding you for purchasing with them; however, just look at the other reviews read more