Quick and easy, found a car i liked online, setup an appointment to see it, and test drive. It was…read moreall easy and smooth. Loved the car, and ended up buying same day. Haven't had any issues, put around 15k on the car.

I had an appointment to look at a car with Eagle Automotive Dealership. The owner, Guillermo knew…read moreI was coming and what time I was coming to meet him. When I arrived I was told the car I was interested in was in the warehouse. I waited approximately 45 mins for someone to bring a dirty car for me to look at and test drive. The car appeared to be OK and the test drive was OK. So I decided to purchase the car (2013 Ford Focus). I did not leave the lot with the 2013 Ford Focus. I was promised the car would be delivered to me. (So far, I am getting a good vibe from the Guillermo). On the day the car was to be delivered I received a call from Guillermo informing me that the person delivering the car needed to go back to the lot she was having problems. A couple of days later I was called and told by Guillermo the car should be delivered to me and that I need to have it inspected in my state. Guillermo also informed me if the 2013 Ford Focus did not pass inspection in my state he would make the necessary repairs to the car. (I'm still getting good vibes). I took the car to inspection and it failed. I called Guillermo to inform him of the failed inspection, texted him a copy of it and a short list of minor things inside the car that needed to be addressed. He then agreed to what was on the list as well as the failed inspection list. I was called to come and pick the car up everything was repaired and ready to go. Now here is where the NIGHTMARE begins. When I went to pickup the 2013 Ford Focus I had to wait for at least 3 hours due to when I got there the car was not even ready. Eagle Automotive did not even start the repairs until I got there. I was sitting and waiting for hours. Eagle Automotive repairman rushed through the repairs and now nasty and rude attitudes start to emerge. I was told by Guillermo that he was doing me a favor and some of the other people in the office (2) to be exact starting being rude and disrespectful as well. Guillermo claimed the repairs were complete and I left. Long story short I purchased, the car in December 2023 I drove the 2013 Ford Focus for (3) months Jan., Feb., and March. I called Guillermo and explained the problem. Here I am today to let everyone know this is not a good dealership to buy a car from. Eagle Automotive Guillermo sold me a car that he new had a faulty transmission. I drove the car for only three months and basically had to trash the entire car to the junk yard. Please do your research before dealing with Eagle Automotive. They ARE NOT HONEST PEOPLE!!!!! I WOULD NOT RECOMMEND BUYING A CAR FROM EAGLE AUTOMOTIVE!!!!!!!

Safe Auto provided an Excellent car purchasing experience from the time we arrived until the…read moredocuments were signed. At no time did I feel hurried to make a decision, pressure to make a quick purchase, or steered toward other vehicles I wasn't interested in. I took my time looking at beautiful high-end vehicles in my price range. Once I decided on the vehicle the purchase process was seamless. No hard sell, no push to purchase something more expensive, just a professional business that knows what it's doing. I would purchase from them again and will recommend them to friends and family looking to make a purchase!

I'm not sure if they even want to sell their cars. Either that, or they just really don't want to…read moredo trade-in's. I called 2 weeks ago and the person who answered initially thought i was someone else and then i told him my name and that i was looking to see what they could do for a trade-in since they have an older version of my car on their website, he told me to call him back in a minute. wasn't sure if he was with a customer or not and i didn't want to call him back too early and annoy him or mess up his sale so i just called back after a few days. A different person answered and after i told him i was looking to do a trade-in, he told me "let me call you back in a minute." that was about a week ago... neither one of the people i spoke to asked for my name, contact info, car info, what car i was looking at, nothing. i won't be calling back anymore and I'm kind of glad i didn't get a follow up call after seeing some of these reviews. i will happily do business elsewhere

My experience at FC Auto was exceptional from start to finish. Upon arrival, I was welcomed with…read moreprofessionalism, courtesy, and genuine care, which is increasingly rare in today's fast-paced world. The FC Auto team, particularly Bonnie E., truly stood out. Bonnie was fantastic to work with during the purchase of my 2021 Grand Cherokee Altitude, going above and beyond to ensure my vehicle was serviced promptly and thoroughly. The work was completed to an excellent standard, and the entire sales experience was stress-free, restoring my confidence in the industry. It was truly a 5-star experience! Mike C.

Went to look at a car was ready to buy and never have I been so unwelcome somewhere. When I first…read morecame in it seemed as if the person inside was surprised to have someone coming in. Car i came specifically for was just under a car cover and was told they couldn't remove the cover and i would have to return another day. Just seems sketchy looking at another Lamborghini in Chantilly too bad it's not the spec they have as i liked it more.

excellent team they got me in and out and the car i needed and my financing was fast and easyread more

I arranged an interview with the person named Linda here. I told her what kind of vehicles I was…read morelooking at and what price range I was considering. However, I noticed that Linda only wrote and didn't understand what she was reading. For example, I mentioned that I was looking for cars under $10,000. If I tell you that the three cars Linda sent after what I mentioned are also within the $18,000 range, you will understand what I mean. Thank you. They are definitely trying to scam you and are certainly not interested in your requests; they are only trying to impose what they want on you. Please avoid places that lack professionalism like this.

Probably the most unprofessional experience I've had in the car business. I called ahead to confirm…read morea vehicle was in stock because I wanted to test drive it, and the representative assured me it was available and encouraged me to come in. When I arrived, I saw the vehicle in person and was ready to move forward. However, I was told I could not test drive the car unless I first completed a credit application, allowed my credit to be run, and financed through Hertz Financial -- despite already being pre-qualified with my own credit union. The explanation given was that they "don't want just anyone test driving certain cars," which was surprising and disappointing, especially after being invited to visit. As a serious buyer who had already secured financing, the requirement felt unnecessary and highly unprofessional. I was genuinely floored by the experience. For this to come from a national company made it even more shocking. Lesson learned.

After a very poor experience at the Baltimore office I went to Springfield and the process was…read morefine. I'm sorry I don't remember the salesman's name, but I think it was JD. The business office guy Reza was also good. Beware Hertz only provides 1 key for some reason.

I can't say enough good things about House of Kars, Cristian, and his entire team. I went into the…read morecar buying process with a lot of hesitation, fully expecting high-pressure sales tactics and insincerity. Instead, I was met with genuine kindness, down-to-earth people, and absolutely zero pressure. The entire process was smooth, unbelievably quick, and completely stress-free. After the sale, I experienced a couple of minor inconveniences with the truck--not major issues, just small things--and Cristian stayed in contact and went out of his way to make sure everything was taken care of. He had no obligation to help post-sale, but when I mentioned the issues, he said, "We take care of our people." And he truly meant it. They are under no obligation to stay in cotact about this sale considering I did not sign up for a warranty. Other dealerships would have turned the other way. Even during a particularly busy time when the dealership was short-staffed and dealing with a rush of customers, Cristian still made time to take my calls and ensure the truck was looked at. That level of care and commitment is rare. I couldn't recommend House of Kars more. If you're looking for a place where you'll be treated with respect, honesty, and genuine hospitality, this is it. I will absolutely continue to recommend them--and I'll be back myself for any future vehicle needs.

Outstanding customer service! Christian is awesome! Thanks for the help! 10/10 Experience.read more

I used to automatically go to MB dealer whenever I had issues with my R350. I had a bit of bias…read morejust like other people it is expensive at dealer but they r treatable when it comes to their sevice. That perception changed today when I sent to Mercedes Benz Mb Motors with some lights on the panel: ABS, EPB?, & of course Engine check. The lady at reception was very nice and the work they did was satisfactory. The fee ($316 for replacement of speed sensor after a diagnostic test and a front headlight and inspection) was reasonable, probably much less expensive than at dealer. I am sure this is the first I would come when I have any problem with my cars. Thank U.

I had a squeak coming from the front wheels on my 1999 MB E320. As suspected, the break pads…read moreneeded replacement. Mr. Yoon had the rotors turned and in addition to the pads he installed new pads housing. A great job at a great price. There was a burning smell in under the hood on my 2022 Toyota 4-Runner. Mr. Yoon looked at it and found that the valve cover gaskets were leaking. He replaced both, at a very reasonable cost, and the odor disappeared.

I just purchased a used car here and had a fantastic experience. I was looking for a Honda Fit-…read morethey had 9- and I called ahead the day before and they had the two cars I was most interested in right in the front. The staff were really nice and let me look at them and test drive them with tons of time. Once I decided, I talked to Junior about pricing. They are very upfront about the costs, and post on the wall the additional dealer fee. There are no add on costs, no surprise "transaction" fees, no upsells for stupid things like nitrogen in your tires. They also don't negotiate on prices. That can be good or bad, just know in advance! Once we agreed on the price, Junior arranged the paperwork. In ten minutes he had everything set up. He made a folder with the forms I needed to bring to the DMV and specifically stated what each form was for. We were done pretty quickly! 1st Choice Auto Sales was a great place to buy a used car. The staff are honest, direct, and upfront about the vehicles. I wish all car buying was like this!

Really bad car buying experience. Other reviews praise the "no pressure" style of the sales people…read morehere and that is certainly true. There's no pressure. They barely recall that you exist. Meanwhile, other dealers where I showed interest were courting my business relentlessly. 1st Choice is a 90 minute drive (3 hour r/t) from me but I was willing to travel. I test drove their inventory of manuals: a Fiat, Yaris and CruzeEco. The six-speed CruzeEco was perfect except for a whistling under the hood and TPMS warning light. On August 5, assurances were made that these issues would be fixed in a day or two. Not wanting to lose the car, I placed a holding deposit on it. Even once I put down $500, it took literally weeks and many false promises of being done "this evening or the next day" before this car was roadworthy on August 20th. I asked if we would get a break on the $8,800 price because of the long wait, and sales person Junior replied, "Sorry, no." As relieved as I was to finally take the car into my possession, I was disappointed in the entire situation and the terrible customer service up to and including the day I bought it. When we came to pick it up, the car had 1/8 of a tank of gas, not even enough to make it home. I asked about this and Eddie took it to fuel up. The Eco (manual) holds about 11 gallons; here was a chance to demonstrate some gesture of good will. Hilariously he brought it back w 1/2 a tank. Couldn't even bring himself to send me off on full. Just TWO WEEKS after purchase, the check engine light popped on. My mechanic discovered oil splattered all over the engine, the compartment that holds the oil was nearly empty and the valve cap was busted. I reached out to 1st Choice, manager Eddie was of course useless. He said none of this was covered under the warranty, but suggested I bring the car to him anyway, for out-of-pocket repair, knowing it was a 90 minute trip and the car was in no condition to drive. He refused to take responsibility for selling me a damaged vehicle, implying too much time had passed. Again, I bought the car August 20. This was September 4. Not wanting to waste any more time / energy / money with 1st Choice Auto, I paid my mechanic $400 for the work. Looking back I see as soon as I settled on this car and was no longer actively shopping around, it put me in a terrible position. I needed a new commuter right away and SHOULD HAVE BOUGHT ELSEWHERE, but the non refundable $500 deposit and the continual promises kept me locked in, so for weeks I was scrambling to get myself and my kids around without a commuter, both before purchasing and then again when the Cruze was in the shop two weeks later. I do love this pretty little car (see pics). It is so fun to drive and gets great mpgs - hence the "ECO." But was it worth all the long wait, all the hassle and extra expense??? I guess I'm struggling to understand why it was put for sale if it wasn't ready to be sold and why it never felt like any kind of priority for them to sell this car to me. In retrospect, I realize I appreciate being treated as a valuable customer by other dealerships interested in earning my business. With 1st Choice Auto, it's kind of the reverse. And I would not recommend.