I use this location frequently since it is only 5 minutes from my job. I most recently came here…read morebecause I had questions concerning auto loans. I was in the market for a new car, and Navy Federal had the best rates from my research. I sat with Adilia - Addy to just deposit some money into my account, and Addy was definitely willing to answer my loan questions. I haven't taken out a loan in so long, but she made the conversation smooth and easy. I came in another day and spoke with Amanda (I hope that's right), and she provided just a good service and guidance for going through the auto loan process. I left the branch with more confidence than what I had before! I took the guidance of what was provided and applied for the loan, and it was instantly approved! I now have my new vehicle, and it is all thanks to Addy and Amanda! Great service across the board! This is definitely one of my go-to branches in the area!

This location of Navy Fed is absolutely outstanding. They are always really helpful and will bend…read moreover backwards to help you out!

Extremely Disappointed - Beware…read more I would not recommend this dealership based on my experience. I was sold a vehicle that the dealership later asked me to return because they didn't have the title and were unable to register it with the MVA. I was told by both the salesperson and the manager that I would be refunded my original deposit which I paid 2k and the monthly payment I had already made . Been paying it for 4 month of $688 They then had me purchase another vehicle, which required me to pay an additional $650 deposit. Since then, I have been trying to get confirmation on how and when my refund will be processed. Every time I call, no one gives me an answer. Even worse, whenever I ask to speak with the manager, the call gets disconnected. Whether they're hanging up intentionally or not, it's incredibly unprofessional and unacceptable. Customer service should not disappear the moment there's a problem. Simply wants to get a confirmation I hope the dealership addresses this issue and contacts me immediately to resolve my refund. But will push this matter

The WORST car buying experience I've EVER had! The owner…read moredoes not stand behind the cars he is selling and leaves his young son (maybe 16 yrs old) in charge to call the shots over a seasoned, experienced manager. The young kid does not know anything about what he is doing and tried to pretend he was giving a deal because the sun roof was broken (and not disclosed), but it was actually the SAME PRICE that was already listed. He also tried to use ChatGPT multiple times for information. He then became hostile and was highly unprofessional when he was exposed that he was in fact not giving a deal. They ILLEGALLY ran my credit after being assured by TWO employees that it wouldn't be and went back on the final deal as I was at the bank getting the downpayment out (because they charge a 3% fee on cards). Rodrigo, the GM, is the ONLY reason the sale was progressing and the only person who knew how to be professional. The owner also refused to honor his $500 off the downpayment that he advertised on his website. So, more false advertising. Do not fall for the fake reviews on their google page - believe the 1.5 stars they have on here!!!!! I drove 3 hours one way for my entire day to be wasted.

Terrible process. I finally pulled the plug on my application when the cost of the application…read moreskyrocketed into the thousands (no guarantee underwriting would approve) and a strong willingness to lock me in at a higher rate than they currently offer. Remember this is the place where you float the rate as they go up but lock it in when they are dropping. In both cases they make it sound they are doing you a favor. OBTW my credit score is 820 and the downpayment was 33% of the purchase price. Go on bankrate.com and find a better loan company.

I've been with the NFCU for about 30 years. My experiences have been good, expect for today. I…read morehave a CD that's about to expire. I filled out the proper form and was advised to take it to my local branch or mail to the Merrifield office. I took it to this branch. My experience was terrible. I won't get into the details here, but I ended up leaving and mailing the form to Merrifield! Most of the employees leave much to be desired. Other than this visit, I've been happy.

UPDATED REVIEW: I initially gave Regnum Auto Motors in…read moreManassas VA, a 5 star review ... I've left it here so you can see... when I purchased my car, they gave me a Due Bill (on Jan 9, 2026) for a part that needed to be replaced. Initially they said the part would probably be in the following week. Today is March 24th... after multiple attempts on my part to get the promised repair, it's still not fixed. I have contacted the dealership as well as Ike the owner... I began documenting our communications. At this point they are not acknowledging my attempts to reach them. I had problems getting my temporary tags when the permanent tags were not received. I started by interacting with them via phone because they were great when I bought the car... but they didn't follow through on what they said via phone. Now I insist on all communication being in writing. I suggest you do the same. Yes, I was very happy with the purchase process as I stated below, but after they got my money, their aftercare IS HORRIBLE. HORRIBLE. I will NOT recommend them... at all! ORIGINAL REVIEW: I am so very, very pleased with Regnum Auto Motors! I found them on line, found a car perfect for me and they made it happen... very easy process... Ana was amazing. We weren't able to get to the dealership before their posted closing time but they stayed late to accommodate us. Very very impressed with the whole team... the owner gave me his personal cell number and said not to hesitate contacting him if I needed anything.. he did however request I not call at 2am LOL I HIGHLY recommend Regnum! They are a car dealership I will not hesitate to refer friends & family to

I recently purchased 2014 Toyota Camry. I honestly loving the car. Ike provided me all service…read morehistory and what they serviced as well. Fully transparent, and great customer service! Thank you Ike!

Terrible customer service, they found it too hard to reply to an email, even though they're posting…read morevehicles on a website so I don't understand what the point is I guess they're just lazy I'd rather walk and buy a vehicle from them

We had a very good experience purchasing a 2013 Volvo SUV from this dealership, and we have only…read moregood things to say about the people who made it so memorable. The entire experience was very positive. Amir was very kind and hospitable. It was freezing cold outside that day, and he thoughtfully offered us something to drink and even brought over a floor heater to keep us warm. He made us feel truly looked after, not just "sold to." We are very happy with our new Volvo and grateful for the professionalism, and integrity shown throughout the process. I highly recommend this dealership.

I have been buying used cars from Alan since I was 16 never had a bad experience very straight…read moreforward

Starting off me and my brother searching for a car for him. We found a car 3 hours away listed for…read morea great price. We made a plan to go see the car over the weekend and visit family. The next day we looked and the price had gone up $1000. We called Altech they said it was a sale for the weekend. He said we could pay him $500.00 to hold the car as a down payment. We tell him we haven't even seen the car yet we can't put a deposit down. I argue with him telling him that's not fair and ask to speak to the general manger and he tells me that he won't be available for a week and actually he is a manager. I tell him this seems unfair and hang up. I send him an email telling him how sad it makes me and that I feel they can't be trusted. My brother still wants to go look at the car in hopes they will take the check when we get there. They refused to take the lower price and wanted him to put $1000 from his debit card. They have him a $200 discount for his birthday- so annoying!! I am steaming at this point. I say this is not fair why can't they honor the price. He said it's like buying clothes at old navy when there is a sale- I told him those sales have a end date and time. This car was not listed as being on sale and I had called about the lower price and they never even told me it was on sale. They simply said they don't haggle. I told the man I feel that situation feels wrong. The man said it's like gambling and "you lost"! My brother ended up paying the extra money. I told the man if it was me I would not buy the car and he said " HE WAS GLAD THAT IT WASNT ME BUYING THE CAR". Every time I look at this car I am gonna think of that car dealership getting over on my brother:( so wrong!!!!so sad!!! So disappointed in people!!! Long sighs!! This process should be fun- we are at lunch after buying the car and I'm upset and wanting to cry

United Bank was my first bank I used when starting a business 25 plu years ago. Finally back with…read morethem and love the working relationship I have with the business banker / branch manager Mark Knight. He has been with bank for close to 30 years. They have been helpful on the business side setting up accounts and ach's. Don't plan to leave them and hope they don't get bought out. I use the location on Willard Road in Chantilly and have found the staff to always be friendly and helpful.

Am a member (for now).. went in to convert some coins into paper... 1. They no longer have coin…read moremachines. 2. They wouldn't take the coins unless I rolled them (service no longer lives at NWFCU). Rolling them presents a challenge when you know you don't have enough of a certain denomination to fill a roll.

A few years ago, this institution supported a teller who exhibited horrific customer service. The…read moreVP for customer relations contacted me and was more rude/ unprofessional than the teller. The VP customer relations' boss contacted me and he was the complete opposite - truly a professional and customer-focused satisfaction. Shortly after that incident at the Old Centreville Road location, it closed (excellent). I closed all accounts except the one "share savings account" as our mortgage is serviced by the institution as well. But I've noticed their business has dropped way off (excellent). Recent burglary has me finally with the insurance check in my hand but it needs NWFCU signature. Should be easy and straightforward - right? - wrong. They want adjuster's report and repair order so I have to go back home bug my insurance company for the adjuster's report and print the repair order and journey back. I mean this is a $13k repair on a $1M+ home. Ridiculous inconvenience. Bottomline - want service? Need a credit union? Check out Navy Federal - simply AWESOME. I refer to them as the "anti" Northwest Federal Credit Union.

Punctual and knows where to direct me if they are unable to answer my questions. Have had the best…read morecustomer service by far at this branch.

This branch has been my go-to branch since it's so close to my home. I have always had a positive…read moreexperience here whenever I would come in. They provide fast and friendly service. If there was a wait, it wasn't that long of a wait. The location is in a quiet and safe area and offers different services that normal bank branches do: withdrawals, deposits, money orders, ATMs for convenience, etc. I like Navy Federal, and I have been a banking customer for a very long time. I have been to bigger branches, and it's pretty much the same. The only thing I think I'm really disappointed by with Navy Federal is that they don't offer services for getting foreign currency. It would be so convenient if they offered this service because I travel a fair amount. I do understand it may just not be in their best interest based on current demographics of their clients, but I don't know for sure. anyways, pretty solid branch that offer a pretty solid service.

DECEPTIVE SALES TACTICS AND CONSUMER INTIMIDATION Do not…read moretrust this dealer's verbal promises. They use "Signing Fatigue" and misleading sales tactics to defraud customers. 1. The Bait and Switch: During the purchase of my 2017 Mercedes-Benz E300, the Finance Manager aggressively pushed a $3,000 NVP Warranty. I was explicitly told it was "Bumper-to-Bumper" and covered the entire engine. This was a lie. They rushed me through a massive stack of digital documents, hiding the fact that they were actually selling me a highly restricted plan. 2. Failure to Honor Commitments: When the car suffered major PCV and LED failures (P052E), NVP denied the claim because of how the dealer registered the contract. The dealer now hides behind "AS-IS" clauses to avoid responsibility for their verbal misrepresentations. 3. Legal Intimidation: Instead of acting in good faith to resolve the $3,000 fraud, this dealer had their In-House Counsel send me a "Cease and Desist" letter to intimidate me into silence. They would rather pay a lawyer to bully a customer than honor their sales promises. I have officially filed formal complaints with the Virginia Attorney General (OAG), the Motor Vehicle Dealer Board (MVDB), and the SCC. I am seeking a full refund and a state investigation into their business license. If you value your money and your rights, buy your car elsewhere.

Wally was congenial and kind. The whole staff went out of their way to facilitate a smooth sales…read moreexperience. Great values too.