I had an easy experience here. They were all nice. confused on their star rating for this location…read more the manager asked me if I wanted to wait for help or have someone call me when to come back for service, it was nice, helpful and good.

Worst customer service and the representative wasn't even helpful. I would never bank here…read more Especially when there are credit unions around that are more helpful then the crap they have. No sign in sheet, no one offered to help for 10 minutes, it's absurd. When the counselor has nail polishes at her desk you can tell service is not her priority. Put it in a drawer!

Very friendly staff, especially Tariq and Cecielia. We needed a new bank and wanted one close by…read moreafter realizing USAA was too big to care about us anymore. We are so glad we found this bank and branch after a month of research. Always friendly and they treat you like family. So convenient and transactions take minutes not days. Best bank we've been with in along time.

FYI this PNC branch is inside the Giant at the Greenbriar Shopping Center. I joined with PNC after…read moreChevy Chase got bought out by Capital one. (remember Chevy Chase, that was a while back!) After Capital One didn't turn the old Chevy Chase branches in the Giants into Capital One, PNC stepped in. I like the convenience of the branches and atm's. If I need to go to an atm late at night, I go to the Giants cause I feel safe. Sometimes I feel like some of the staff that work here don't want to deal with customers so they tell me to use the ATM. Um, sometimes I need to talk to a teller and I hope PNC teaches their workers on customer service instead of 'use the atm'.

Just wanted to say that I had a great banking experience. Sherif and Ajay were really professional…read moreand handled my transaction fast. Super friendly and I was really satisfied with everything! Do your banking at this branch.

I came here as I got a money order from a customer at Wells Fargo. Online it says if you cash it at…read morethe bank it was issued from you wont be charges a processing fee. This is not true and it is determined by the bank itself and the people who are working there. This bank in south riding was very basic, clean and looked like a aloft hotel lobby with simple furniture but no decorations. Minimal. The teller I had was very defensive and went into victim mentality when asking simple questions such as why do I need multiple cards to verify my name on a money order (I get it for a check but it was a legit question because again I'm told money order is the same as money not a check). Her response was whiny high pitch and it's not me asking, it's wells fargo and I wish I didn't but in my system it forces me. Which didn't really answer my question so I presented it of course. After finally reviewing what I would get back, it was less than the order I brought in - When I asked about why there was a fee with cashing a money order, which is suppose to be just as good as money cash - she complained it wasn't her call, it's whatever the system tells her to do and was very defensive the whole exchange blaming programs and the bank policies themselves, but never once offering to get a manager to review, override or provide a professional explanation. I think what I'm most meh about this visit is that my banks, plural, cashes money orders for free, but the sender that gave me the money order from Wellsfargo stated, and online it stated, that if it was issued from Wellsfargo, you can go to any Wellsfargo to cash it - so the fee to cash it at the issuing bank feels like taking advantage of people. I'm assuming it was this locations choice and not Wells Fargo as a whole - but I don't intend on doing business with them or accepting any other money orders from Wells Fargo for any of my customers in the future.

Horrible customer service. I went to open an account,…read moresigned in waited forever Then when the lady at the desk came over. I told her I wanted to open an account and she said she has an appointment coming. I asked her then who is going to help all these people waiting here and she said the gentleman with the people in front of him at the desk. I replied your bank is busy and you only have one person that can help all these people that's pitiful. They obviously don't need your business so don't bother banking at Wells Fargo.

Fantastic Branch - The manager was very kind and attentive; it's not often you need help creating…read morean estate account. The staff were all equally great that I worked with. Im really glad I visited this branch for help.

I wanted to buy a Get Wells Soon card, so I came here. They don't have any. False advertising…read more When I think of my experiences here, a tear Wells up in my eye. It reminds me of when I used to live up in North Dakota. In Fargo. OK, no, I can't back that up. This is my Aunt's bank (my Uncle uses Bank Of America, and assures me it's better). When I stay with my Aunt, I usually do errands for her, and that includes lots of trips to this bank. They're decently friendly and have never given me any hassle or a hard time about anything. I looked into setting my own account up at this bank when I was in college here, but some of the fees and charges are not in line with what I was looking for, so I ended up with accounts at United and HSBC instead, the latter of which I still have. I have no bad things to say about this Wells Fargo, so they score a decent 3.

Terrible. I needed a Cashier Check. The machine has been broken for a month. Terrible service. Rude.read more

Better service than we have had in 20 years at our local credit union and we get real customer…read moreservice with better rates. Nice to have a brick n mortar near us roo!

Am a member (for now).. went in to convert some coins into paper... 1. They no longer have coin…read moremachines. 2. They wouldn't take the coins unless I rolled them (service no longer lives at NWFCU). Rolling them presents a challenge when you know you don't have enough of a certain denomination to fill a roll.

A few years ago, this institution supported a teller who exhibited horrific customer service. The…read moreVP for customer relations contacted me and was more rude/ unprofessional than the teller. The VP customer relations' boss contacted me and he was the complete opposite - truly a professional and customer-focused satisfaction. Shortly after that incident at the Old Centreville Road location, it closed (excellent). I closed all accounts except the one "share savings account" as our mortgage is serviced by the institution as well. But I've noticed their business has dropped way off (excellent). Recent burglary has me finally with the insurance check in my hand but it needs NWFCU signature. Should be easy and straightforward - right? - wrong. They want adjuster's report and repair order so I have to go back home bug my insurance company for the adjuster's report and print the repair order and journey back. I mean this is a $13k repair on a $1M+ home. Ridiculous inconvenience. Bottomline - want service? Need a credit union? Check out Navy Federal - simply AWESOME. I refer to them as the "anti" Northwest Federal Credit Union.

Friendly nice person & helpful . Qudsia help me a lot when I was trying to make a account. Her beh…read morewere so nice. I like her so I will give her her even 10 star

Just awful. This branch has lost all control of all processes I've ever tried to use there. If you…read morehave any non--standard transaction such as doing a wire transfer, good luck! A lot of their customer service activities require them to dial standard toll-free numbers and wait on hold just like you do from your desk. They get hung up on too. For transactions they do from their computers, they have to wait and wait and wait for simple things like Email confirmations. I was 1st in line with their customer service team just to do a wire transfer. I waited about 25 minutes to get with a representative. Then, it took more than 30 minutes to do a wire transfer. Earlier in the day I did a wire transfer with Navy Federal Credit Union and it took about 5 minutes.

I was so happy to find out this location is right up the street from me and I don't have to drive…read more15 minutes to the other one. It's hard to see if you are on the main highway of route 50. It's tucked away next to Backyard Grill in the corner so you'll have to go all around the corner just to get there. Employees are as helpful as they can be. Super nice and always ask how my day is going. Service is quick and easy with never any problems. I love AFCU because I'm a student and teacher and I love the student savings they offer. Really enjoy the services here and AFCU in general.

The ATM sucks. I tried two different cards with no luck. I never got the option to enter my pin and…read moreI wasted 10 minutes trying to figure out that it just wasn't going to work.