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    PNC Bank

    5.0 (1 review)
    Closed 11:00 am - 3:00 pm

    Services - PNC Bank

    Personal banking

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    8 years ago

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    Wells Fargo Bank

    Wells Fargo Bank

    (11 reviews)

    I came here as I got a money order from a customer at Wells Fargo. Online it says if you cash it at…read morethe bank it was issued from you wont be charges a processing fee. This is not true and it is determined by the bank itself and the people who are working there. This bank in south riding was very basic, clean and looked like a aloft hotel lobby with simple furniture but no decorations. Minimal. The teller I had was very defensive and went into victim mentality when asking simple questions such as why do I need multiple cards to verify my name on a money order (I get it for a check but it was a legit question because again I'm told money order is the same as money not a check). Her response was whiny high pitch and it's not me asking, it's wells fargo and I wish I didn't but in my system it forces me. Which didn't really answer my question so I presented it of course. After finally reviewing what I would get back, it was less than the order I brought in - When I asked about why there was a fee with cashing a money order, which is suppose to be just as good as money cash - she complained it wasn't her call, it's whatever the system tells her to do and was very defensive the whole exchange blaming programs and the bank policies themselves, but never once offering to get a manager to review, override or provide a professional explanation. I think what I'm most meh about this visit is that my banks, plural, cashes money orders for free, but the sender that gave me the money order from Wellsfargo stated, and online it stated, that if it was issued from Wellsfargo, you can go to any Wellsfargo to cash it - so the fee to cash it at the issuing bank feels like taking advantage of people. I'm assuming it was this locations choice and not Wells Fargo as a whole - but I don't intend on doing business with them or accepting any other money orders from Wells Fargo for any of my customers in the future.

    Horrible customer service. I went to open an account,…read moresigned in waited forever Then when the lady at the desk came over. I told her I wanted to open an account and she said she has an appointment coming. I asked her then who is going to help all these people waiting here and she said the gentleman with the people in front of him at the desk. I replied your bank is busy and you only have one person that can help all these people that's pitiful. They obviously don't need your business so don't bother banking at Wells Fargo.

    Northwest Federal Credit Union

    Northwest Federal Credit Union

    (9 reviews)

    Exceptional customer service! I can't say enough about this amazing team of NWFCU employees…read more Professional, personable, knowledgeable, caring folks who are willing to do whatever it takes to assist a member and even follow-up as promised to ensure that every aspect of the issue has been resolved. Impressive!! Many thanks to Taven and Jasmine for their patience and resolve in assisting me. Forever grateful!

    A few years ago, this institution supported a teller who exhibited horrific customer service. The…read moreVP for customer relations contacted me and was more rude/ unprofessional than the teller. The VP customer relations' boss contacted me and he was the complete opposite - truly a professional and customer-focused satisfaction. Shortly after that incident at the Old Centreville Road location, it closed (excellent). I closed all accounts except the one "share savings account" as our mortgage is serviced by the institution as well. But I've noticed their business has dropped way off (excellent). Recent burglary has me finally with the insurance check in my hand but it needs NWFCU signature. Should be easy and straightforward - right? - wrong. They want adjuster's report and repair order so I have to go back home bug my insurance company for the adjuster's report and print the repair order and journey back. I mean this is a $13k repair on a $1M+ home. Ridiculous inconvenience. Bottomline - want service? Need a credit union? Check out Navy Federal - simply AWESOME. I refer to them as the "anti" Northwest Federal Credit Union.

    PNC Bank - banks - Updated May 2026

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