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    John Marshall Bank

    5.0 (7 reviews)
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    Personal banking

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    Citibank

    Citibank

    (22 reviews)

    Thank goodness I don't bank at Citi...you may ask 'how can you provide a review then??' Well, let…read moreme tell you how I've been introduced to the inefficient, poor customer service here. A parent (unfortunately) banks at Citi so I've been roped into dealing with this sorry excuse for a bank. You have to make an appointment for almost any transaction. When you make an appointment you may have to wait anyway. They tell you they will call to follow up and never do. They have limited staff so be prepared to wait. Perhaps I am spoiled because I bank at another institution and I can easily walk in and accomplish what I need to do with friendly, courteous service. I am biding my time till when I am able to pull all funds from Citi. Stay away...

    Citi is in general incompetent when it comes to timely client communications. Received block notice…read morealleging checking/savings (non-credit card) inactivity for 24 months in October 2023 for an account established in June 2021. 24 months would have been in June 2023, not October. Citi clearly doesn't know how to tell time (red flag for anyone considering their dishonest banking services). Sir/Ma'am: Where does it even say in the terms and conditions/customer agreement about account block "inactivity"? Most banks don't do that and are very understanding of their various customers needs, so I'm not recommending Citi to family, friends, or anyone with common sense just like the other 1-star reviewing customers.

    MainStreet Bank

    MainStreet Bank

    (4 reviews)

    I've had my fair share of the "too big to fail" bank accounts in the past. Never again…read more I had been searching for a bank that wouldn't charge me fees, would always greet me with a smile, offer a lollipop to my kid. It just seemed like they didn't exist. Then I met Tom, and he introduced me to this awesome super-bank. This has got to be the best-kept secret in the entire DC area. Not only does this bank do what the others do better (no fees whatsoever, great customer service, free check card), they gave me a check scanner for free. When I have an issue, I call the Vice President on his mobile phone. The VICE PRESIDENT. Wow. Just do yourself a huge favor and close your nickel-and-dimed account at Bank of Steal My Money and open an account with MainStreet. And no, they didn't pay me to write this!

    Mainstreet Bank is a small hometown bank. They always greet you with a smile and are very…read morepersonable. They don't charge the fees that the big banks do. I've never felt like I was important at a bank. They have numerous locations and are opening a new one in Leesburg. Their debit cards are usable at all ATMs and most with no fee. Ever get tired of listening to a computer? Everything is personal here... Melissa Prevatte is the Relationship Manager, AVP, and she is the best. She always goes out of her way to keep the clients happy. Highly recommended! I also moved my business account here. Now, I'm able to use credit card processing at a fraction of the cost the major credit cards charge. Well worth trying it. 5 stars!!!!

    Wells Fargo Bank

    Wells Fargo Bank

    (11 reviews)

    I've been with this bank for 20 something years and I have multiple accounts including a business…read moreaccount. My bank card was stolen out of my office and when I called to swap it out they refused to overnight it and so I haven't been able to order product or pay any of my responsibilities and it's seriously hurting my small business. I ran up to the local Bank, which is this location at 12 o'clock on a Saturday since I hadn't received the card in over a week and the stupid bitch just shut the door me and Sub were closed. After all this time, I am closing all of my accounts here. I've had it with this bank and I do not recommend it to anybody.

    -100 stars The worst service ever! Keep your peace of mind…read moreand go to another branch. I waited in the drive-thru for 10 min with no movement so I went inside. 45 min in line to deposit 2 company checks. It was the longest line I've ever seen in a bank but only 10-12 ppl. Two other bank employees looking around asking stupid questions and doing nothing. Then they tell me they couldn't deposit the check because it was over the limit (no cash back) and the manager had to approve it but he was on vacation. Brian W. who initially asked me what I was doing in the bank tells me that he's sorry, but they can't deposit the check and there is nothing he can do. That's when I really lost my patience and became Karen. So for the week with no manager my company that moves millions of dollars through WFB can't deposit checks!! l insisted Bryan W. get approval from some other manager since I just wasted an hour of my life. his response was that they were closing in 10 minutes...Hell no I insisted they deposit my check and spent another 15 minutes waiting for him to call God for approval and when I asked how much longer he said I dont know. 90 mins of waiting and that's when Karen had nothing over me because I lost my shit. F bombs to the idiot. I called Two other branches but with an hour until closing the managers were gone and I didn't want to waste my time. Well I easted my time and patience dealing with Bryan W. This is the second time I've had such a negative experience, so keep your peace of mind and just go to the Reston branch.

    John Marshall Bank - banks - Updated May 2026

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