I had a great first experience with Farrish, and I will definitely be coming back! they were very communicative, clear, and helpful, and even sent a Lyft so I could pick up my car. read more

Manuel Carranza was great help in our purchase of Forester. He is thorough, knowledgeable and responsive. Sales pitch for added maintenance was unpleasant and unexpected. read more

I had a very pleasant buyer experience at Farrish! Jenifer Barba-Cuellar, Sales & Leasing Consultant made the process painless and fun. I'm very pleased with the overall customer service from Jenifer and the staff. They answered all my questions and concerns and never once did I feel pressured. They gave a great offer and went above and beyond to get it delivered to my home. Well done Farrish! read more

Jimmy and the rest of the crew did a phenomenal job at my recent service visit. They even washed my car. Thanks, guys!

I moved to NOVA recently and needed my car services. This dealership was the closest, so I made an appointment. I am never going back. I always make an appointment and I always wait at the dealership. After I had been there for about 2.5 hours, I get told my car needs over $6,000 in repairs/parts, and it'll take another 4 hours. And I get it, my car is 11, but I take extremely good care of it. So the pricing was already annoying but I know they don't control that. I pick the repairs I want to do, leaving out one of them because I had just gotten it done less than a year ago. They attempted to pressure me into getting it done like 5 times. Each time they got told no. It wasn't a necessary fix (genuinely, it's not). (Side complaint: they expect you to basically be glued to your phone for updates and know when to come to the service desk. I'm in the lobby, just come get me. It's like 20 feet away.) So they Lyft me home because I said I wasn't waiting around for 4 more hours (which, for some reason, they seemed shocked by). I get home, not 40 minutes later I get a call, "we won't be able to have this done today, would you like a loaner?" I have stuff to do, so yes. They say it'll be ready noon the next day. Noon passes. 1pm, I call. "Oh sorry, it's taking longer than expected. I'll call you by 4." Almost 5pm, I call back, tell them I need my car today. "Oh, we thought because you had the loaner, you'd be okay waiting longer." Excuse me, what? You ASSUMED I'd be okay with you prioritizing other people just because I have a loaner? You were just hoping I wasn't going to call and ask about my car?? I finally go to pick up my car and he said "sorry we've been slammed, lots of people coming in with check engine lights." So I ask did they have appointments? He said yes, but I didn't believe that. Long story short: Will absolutely not be going back nor recommending. read more

Service was great and they did a great job on the vehicle about 45 min. Julio explained everything to me

Went in to Farrish about a month ago because I was very interested in purchasing a forester sport. Seemed like a very busy day and I could already tell the experience wasn't going to be a good one. I was greeted by Nicole who came off rude, distracted, and gave me the run around on my questions. Definitely the worst service I have had at a dealership. I ended up going to Springfield instead since this was clearly a waste of my time. I'd give 0 stars if I could. Do better Farrish. read more

I had a great experience with buying a new car from Farrish with Desean! He was so attentive and helpful and made the whole process really smooth. He was great at helping me find exactly what I was looking for. I highly recommend him and this dealership! read more

Don't waste your time trying to buy a used vehicle here, they absolutely won't negotiate in any way, will act like you're ridiculous for even asking, and will add line items to the bottom line you didn't agree to. Our salesman,Omar, was fine (not great, didn't really ask us a single personal question but at least not rude), but the manager he went to to present our offer is a rude little schmuck that wouldn't even acknowledge our offer and request to throw in some crossbars, he just came back to the table and underlined the original price, like somehow he magically did something. When my husband pointed to the offer he wrote down and justified his reasoning, the manager said "I'll give you $100 off and you can buy your own crossbars". That last part was just a needless display of jackassery. You can be firm w/o being rude. To act like it's unreasonable to negotiate is just ludicrous, is this your first day on earth as a car salesman? We presented him with fair info that he wouldn't acknowledge, and acted personally offended that we'd even had the audacity. Not to mention the $1,500 "appearance package" they added with no explanation (found out from another dealer what that was all about, and how they'd never add that w/o first asking the customer). So they were definitely trying to unscrupulously pad their bottom line. That's ok, we ended up buying a new model for less at another dealership and will never waste energy again on this dealership. read more

I had a great experience with Gerry Moore. He and the team at Farrish went above and beyond to get me a great price on a new Subaru Forester. I highly recommend Gerry and Farrish, you won't be disappointed! read more

Everyone gets involved to get it done!! Last year I bought an SUV from Farrish. Best experience I have ever had with a dealership. The car had 1 issue. It did not effect our ability to drive it. Annoying at best. 5 weeks ago I brought it in for the 3rd time. I got a loaner, service stayed in touch, but I decided after 5 weeks and it being the 3rd time, I needed to go and discuss a new car. BTW, did I mention, we purchased a second Subaru 2 weeks ago from Farrish? When I walked in, I was greeted by people that knew who I was. I explained I didn't want the car back after all the time they had spent working on it. With zero effort or issue, I drove home with a new vehicle! Great dealership. I highly recommend Keenan as this is the 3rd car he has put me in! Say hi to George read more

Buying a car is always a long drawn out unpleasant process; having said that, this was one of the best experience that I've had. I purchased a Crosstrek for my son and it is the first time I've ever considered purchasing a Subaru. I dropped by the dealer 1/2 hr before closing, I was just inquiring about the vehicle. Obviously not enough time for purchasing. After looking at features and price, Mike and Glenn worked with me. In less time than me writing this review, we came to an agreement and I purchased the car on my next day off. Mike and his Manager Glenn, were very nice and easy going. They were so easy to work and with that said, I will become a long term Subaru customer. read more

Bought a car there in June, paid for them to do the tag and title paperwork. They titled in the wrong County, so now I have to do the paperwork to make the correction, which costs, and notify the correct County who wants to assess a penalty for late property registration. When I wrote on their contact form, my answer was them wanting to sell me a Subaru! read more

Today was my first contact with Farrish. I brought my Crosstrek in, to repair a damaged left mirror. The Service Consultant, Javier Rodriguez, greeted me with a smile, took my info, and directed me to the Customer Lounge. After a very reasonable, short wait, the car was brought around, task completed. Much to my happy surprise, the service team reassembled my door mirror casing, without requiring any new parts. The service Javier provided was perfect, a true professional, from start, to finish. I was so impressed. I know where I'm coming next, for service for my 2 Crosstreks - Farrish! Rob W. read more

Mark and George worked to get me the best out-the-door deal they could. They were not pushy and they did not try to deceive me in any way. Similarly when I was looking in 2017, the sales staff was terrific. I wanted to purchase a Subaru Crosstrek Wilderness model, but my preferred color was burnt orange. I did not buy my vehicle here partially because another dealership had my preferred color on the lot but also because they beat the out-the-door deal. I would not hesitate to return to this dealership for a vehicle. I would not hesitate to send anyone reading this review or any of my friends because now, on two separate occasions in two separate years, they were fantastic in everything they did. I'll admit, I didn't visit this dealership in person in 2024 as I drove the car elsewhere and only sought out an out-the-door price here as a possible place to buy my next vehicle. read more

Worked with Julio at Farrish for the most recent service on my Subaru. Julio di a great job making sure everything I needed was done...or not done. Great review (including video) of all the details so I can plan for my next service. read more

Nicole was absolutely amazing she answered my call and helped me find the perfect Subaru for me. she truly was dedicated, knowledgeable, and committed to helping me find my perfect ride. highly recommend going here for a Subaru. Glenn was so helpful as well. read more

I was on the verge of purchasing my second Subaru from Farrish, but during finance phase they outright lied to me about my credit score so i walked. I was able to verify this by the owner of another Subaru dealership who told me my real credit score. so i give them a 0. read more

This dealership scams people after I got a transmission valve fixed through them hoses on my car started breaking. I got told the exact name of the tube that needed to get replaced which would cost $733 before tax. Took it to my trusted mechanic who verified the tube they said was broken was not it turns out it was a much cheaper tube (he was confused how it would've broken in the first place) final cost to repair was $189. Hundred percent sure they are breaking stuff on people's cars read more

My old Toyota Camry stopped blowing cold air last Fall and I was told it would cost me more than $2500 to replace the compressor to fix the problem by a dealership. So I have been looking to buy a new car. With a recommendation from an old friend of mine who drove across America with his Subaru Crosstrek, I became interested in Subaru for the first time and started looking for a 2024 Crosstrek. I contacted 3 nearby Subaru dealerships and waited to hear from them for a specific color combination and ended up buying from Farrish Subaru. From the beginning to the end, I had a wonderful experience with this dealership which I had never experienced else where before. The sales person Oguzhan, the General Manager who called me right after they received the car I ordered, and the manager Kayla who authorized the extra discount by email sign-up and the finance manager Roxanne who helped me complete the purchase and transfer my plates to the new car. I would highly recommend Farrish to those who are interested in buying a Subaru. read more

I have been thinking about getting a new car for the past two years because I really really need more space in the trunk. I dreaded going car shopping. Even yesterday morning, I almost canceled my appointment because I was finding the thought of buying a new car so stressful. I ended up having a really great experience. I worked with Jordan and he was great! The process was easy and stress-free and I feel like I was treated fairly and respectfully. read more

I've held back leaving a review regarding my experience at Farrish because overall the sales experience wasn't bad. I was happy with the sales team, the transaction, what I got for my trade and the price I paid. It's really the service department that seems to be incompetent. I bought a used "certified" Subaru WRX in June 2019. Let me preface this by saying I've always wanted a WRX and I guess I was in the right place at the right time at the right price. I say "certified" because that's what I was told by the salesman, but this was disputed by the service tech following my first service. I was really happy with my purchase, who isn't the day they buy a car that's new to them? In driving the car home, the day I bought it, it broke down, less than 5 miles from the dealership and what followed in the hours after was probably a ominous sign for the years to come. While everything that day was a result of a loose cable coupling, my brand new used car sat for days in their service center. It took hours to even get Farrish to agree to tow the car on their dime, even though I was told when I bought it that it came with roadside assistance and existing warranty among all the bells and whistles of being a certified Subaru has to offer. Yeah, that awesome new certified used car I bought, I couldn't even drive. Subaru lent me a new dodge truck during the repair but bummer man I really wanted to drive my car, not some 80K truck. That just seemed excessive and a gross waste of a new truck. In returning for a standard oil change in fall of 2019 and tire rotation, the service center rotated my tires but installed them backwards. What I mean by that is the arrows on the tires were pointed reverse. Do they even do spot checks? The service center offered to realign the car for free but refused to pay for the damage that was caused. After those mistakes I took my business elsewhere. Since then, Farrish has called and emailed me a few times for my "continued dedication" but how can I even trust a service center like that? I've since sold my Subaru WRX in 2021 due to covid, telework and not needing another vehicle but I guess that wasn't enough for the service center because over the weekend, I've received text messages detailing that my service is complete and that I need to pay my bill. Uhh what? I guess they've got to stick me with one more problem? I'm not going to even touch on the fact that I'm worried about my digital information possibly being stolen but I can assure you I've called many times and the service center does not answer the phone. I've called every number and when I try speaking to someone in sales in hopes maybe they could help, they just cut me off and transfer me back to service center. It's unfortunate that the departments are filled with NMP attitudes. This is just another reason to add to the list of why my experience with Farrish has been disconcerting. Disappointing and dissatisfied could be tagged as an understatement of the year. read more

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Avoid the service department! We brought our 2021 Crosstrek in for its 60K mile service. First of all, the cost of the 60 K maintenance alone was $800, which seemed crazy. The car had been running very well, but they had told us at the last service appointment that we would need new brakes and rotors ~$600. They told us we needed a new battery and were going to change us $500 for that! We ended up with a $2,000 bill for service on a relatively new car that has been running very well without any problems. This feels like highway robbery. read more

Since posting this review I was directed to Dan Farley who was prompt with responses and attentive. He heard me out and understood my frustrations. All issues have been resolved within the week. It's now clear that throughout my experience there were many miscommunications that were compounded with unresponsiveness. I was assured those are being handled internally. I don't think there was in malicious intent. Still disappointed it came to this point, but thankful it is resolved. I do love the car I'm in. read more

I went in to Farrish Subaru to buy a used Crosstrek. The main salesman I worked with was extremely nice and this review has nothing to do with him (Franco). On the other hand, the finance worker (Roxanne) was very hard to work with. I said that I wanted to take the car into a mechanic before purchasing and she got very upset with me, saying "I should have brought this up before" and "why do I want to do that?". She made me feel very bad for wanting to get the car checked out and told me probably 12+ times that she PROMISES nothing is wrong with the car. I decided to take it to the mechanic after she tried to convince me not to repeatedly. I took it in the next day and was told there were multiple problems with the car but specifically, the brake pads were not even up to VA code and needed replacement immediately. When I went back to Subaru with this information after they had repeatedly told me the car is in perfect shape, they said that the fixes were not worth the price it would cost for them to fix, and that I should buy a different car from them. This is after they tried to convince me that the mechanic was just lying to me about some of the issues. I walked out immediately. They were obviously lying about the condition of the car in multiple ways, but especially the fact that the car passed VA inspection code when the brakes did not. The salesman I talked to said they "must have missed that". They really just can't be trusted and the whole experience was uncomfortable and frustrating. read more

Took my son's car in for scheduled maintenance. Danny at the service center was great and even helped me use a service warranty to replace the battery. Will definitely take my service needs there from now on. read more

This review is specific to Farrish subaru service department. Specifically Nahum the service advisor. Nahum was very helpful and helped me deal with the extended warranty company during my flat tire fiasco. read more

DON'T WASTE YOUR TIME COMING HERE!!! The Owner thinks he owns the world, he kicked me out because I asked to take a picture of his ID since he wants to test drive my car, he wanted to buy my car for his dealership so he said he needs to drive it but I can't be with him in the car I was like no problem but let me take a picture of your ID incase something happens. HE KICKED ME OUT SMH!! If I want to test drive a car from his dealership he needs to take a copy of my ID and I have the right to do the same. LACK OF EXPERIENCE AND CUSTOMER SERVICE SKILLS! read more

What ever happened to customer service. Purchased 22 Outback from Farrish several months ago and since then ... completely uninspired. I get we are in a vehicle/ microchip pandemic manufacturing arena; however, not having a real person answer the phone, and having to press #1 to connected, come on! Called several times over the past two months, and got disconnected each time when transferring to the service department. Maybe Tesla has it right, order your vehicle online, and never be bothered with the BS at a dealership. What the heck is the point anyway. Farrish has one used Subaru on the show room floor, so when one is their getting service, you can't even see newer models in the show room. In the end, it seems as though Farrish employees are uninspired and just bunch of lumps pushing paper. I would advise, buying your next Subaru, or getting your current Subaru serviced somewhere else. read more

After getting a good deal on a leased 2020 Forester, I returned three years later to swap it out for a 2023 where I was greeted by a whole new staff that wanted about 40% more for the same model AND thanks to them, I have a hard hit on my credit report even though I never signed a new lease! I'll never go back there again!!! read more

Service here was so much better 5 years ago when I exchanged my old Subaru Legacy for a new Outback. Just had to bring it in for service and it's been a nightmare with no one contacting me to let me know what's going on and why it's taking so long. I'll be looking for a new Subaru specialist from this point forward. Also EVERY time I've called the service center no on ever picks up the first time through. I mean at the least you can pick up tell me you've got to put me on hold and go back to what you were dealing with. But when I get passed up to the sales department 2-3 times because everyone's to busy... ---okay backing off my rant stage--- read more

This dealership knows how to handle the current car market. After contacting several other Subaru dealers about buying a Legacy XT, I was really burned out from BS from various salespeople. When Tucker from Farrish responded to my inquiry, he treated me with respect. I was able to get a deal on a factory order for under MSRP which is great given market realities. Tucker kept me posted through the entire process and dutifully answered any questions I had. Once the car finally came in two months later, securing financing was similarly painless. Anton got me in and out of the finance office in 20 minutes. No games, was totally cool with me declining all the additional warranty stuff. If I'm ever in the market for a Subaru again, I'll be back! read more

Worst dealer - please avoid. Only experience with the new/used car dealership side - do not know about the service department. First episode a couple of months ago - looking at a used truck they had on the lot - asked about the car fax - they said they didn't have a copy available, but the truck was accident free. Upon close inspection you could see the grill did not fit right, it was missing mounting hardware - also there was obvious new paint work with overspray. I guess it doesn't mean it was in an accident BUT there had been serious repairs done. When I crawled under - large clumps of dirt wedged in the frame rails - car manager swore the thing had never been off road - what BS. Passed. Fast forward to today - interested in getting a new car for my kid going to college. These guys make you fill out a form w/license, copy of insurance, phone numbers, home address etc - all of this goes into their computer so they can do who knows with all that info in the future. I would be ok with showing them the DL and proof of insurance - but when they digitize it and then who knows how well they protect it (pretty sure there is no protection). As I hesitated - they said if I didn't like it - no drive. Well no drive no sale and I was ready to buy today - Farrish Subaru - you all suck and I will never be back. Easier places to buy cars and with out the nonsense. Last car I bought GMC Yukon Denali, from Country GMC Buick in Leesburg - great experience - none of the games of filling out their database. read more

Went to four different Subaru dealerships in the area to find my amazing 2021 Forrester. It wasn't until Farrish that I was being spoken to like a human and not like another number. These guys did their best to meet me at my goals and go beyond that. Super helpful and attentive. When it came to adding an accessory to my roof, the parts/service department was also amazing. When I had a 10am appointment he said it might take 1-1.5 hours for something that I know would take no more than 20 minutes. I told him I had to be out within the hour otherwise I would not have come at that scheduled time. He was able to fit it in and get me out within 45 minutes. I was so grateful. Farrish Subaru definitely cares and tries harder than the average dealership and service center. I'm definitely going back! read more

Don't come here unless you don't care about money. I once rated them as a "great service" and gave them 5 stars. Last time I had to take my car away for a second opinion, and I am glad I did. I ended up paying a fifth of what they quoted me. Before writing this negative review, I called them and asked to speak with a manager to explain to me why their prices are so outrageous. I told them I might write a negative review about my experience. They took my number and told me someone would call. It has been two weeks since. No one cared to call back. I am a long-time Subaru owner (this is my third Forester) and customer. I am not coming back to them for anything, and I think you should not go there either. I don't like their aggressive tactics every time you bring your car in. Subarus are good cars. They live long and don't have many issues. They don't need to be milked like a money cow. read more

Everyone from the salesman to the sales manager to the finance manager did a great job. I was very pleased that I bought this vehicle and Wolfe made it very easy to deal with so if you need a Subaru, these are the people you need to go see read more

This was the best car buying experience I have every had! And we're a family that leases our vehicles so we've purchased many cars in our life. Ahmed and Franco were outstanding - extremely professional, not pushy, not dramatic, etc. They offered a great deal at the start, didn't require me to come in and visit, and processed everything effortlessly. I am also going to send my praise to Subaru so they are aware of what great employees they have at one of their many dealerships. Outstanding! read more

I've been here many times for service on my 2017 WRX. They have given me deals and have always kept my car in excellent condition. Recently I had to bring my car in for some odd sound coming from my transmission. Despite having my modifications they worked with me and Subaru to save thousands of dollars to repair it. It was 100% covered by Subaru of America because of the work that the service staff put in. Huge shout out to Latasha for keeping me updated and helping me tremendously. I would not hesitate to take my car to Farrish again. read more

I feel it's important to share my experience at Farris Subaru to help others from making the same mistake. We purchased a 2017 Outback via the internet and negotiated a full price for the vehicle. When we went to the dealership to buy the car, they sprung us with taxes on top of the already negotiated total price. While I wasn't happy, they have the car brought in from another dealer and thought maybe I misunderstood the sales rep. Also, they were offering 0% APR for 5 years, so we felt it was still a good deal (scam number 1 we fell for) We have now had the car two years and was considering buying the new Outback. (We do LOVE this car) After considering buying a new Outback, we found the contract for the 2017 Outback was for 5 years and three months. I have NEVER heard of a five year and three month agreement. At first we thought it was an error on our account, but After checking the actual contract, we did sign the contract for that period of time. When I called to make sure the contract should have been an extra three months, the person I spoke to was very quick to ask if I looked at the contract. She knew that it was for an extra three months and she scammed us (scam number 2). It was clear this wasn't the first time they have done this. While I do love my Subaru and the service department - has been great, I would stay far away from this dealership as it's ethics are very questionable. There are other dealerships in the area to buy your car from! read more

I am so pleased with my experience at Farrish I would gladly recommend them to anyone that will listen! I walked in yesterday and was quickly greeted by their sales manager Sam, who then introduced me to sales consultant Rey. Rey walked me through the different packages, features and add on options, helping me pick out my new Crosstrek. I loved that they ran numbers for me and helped me figure out whether leasing or buying would be a better option. I was also very happy with the fair price they gave me on my trade in. Overall the experience was smooth and seamless. Then you add the additional perks of the Subaru brand and you really make it a solid 5 star-as good as it gets experience. For one, they are currently running their "share the love" event, where if you buy or lease a Subaru they will donate $250 to 1 of 4 charities. I chose to donate to the ASPCA. Secondly, they are currently running a promotion that gives you two season passes to Wisp for buying or leasing. So cool! My husband will put that to good use I'm sure! Thank you Farrish Subaru for the best possible experience leasing my brand new Crosstrek! PS. The follow up email this morning was a great touch! read more

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