I bought a vehicle here about a month ago. While the car itself is fine, the post-sale customer…read moreservice has been extremely disappointing. On the day of purchase, I had the vehicle inspected and immediately emailed the copy to my sales rep, Anthony who confirmed receipt. That same day, I spoke with Anthony to let him know I accidentally left my EZ Pass in my trade-in. He assured me it would be mailed back to me. Two weeks later, I followed up on the EZ Pass and was told my someone, didn't catch his name, that Anthony would send it out. Three weeks in, I called to check on my hard plates. The title department claimed they never received my inspection report. I re-sent it directly to the title clerk, and she confirmed receipt. I also reminded her about the EZ Pass, and she would have it included in the mail along with my plates. A few days before my temp tags expired, the title clerk called asking for the inspection report. I reminded her that I resent it to her, and she confirmed. She double checked and confirmed that she did in fact have it. I received my plates a few days later, but the EZ Pass was missing--despite multiple assurances it would be included. Since then, I've called repeatedly to get this resolved. My original sales rep is no longer at this location, and neither "Alfonzo" nor "Shawn" have returned my messages that I've left with the sales reps. Now here's my thing, if you couldn't or was not going to send me the ez pass, just tell me; stop misleading me and wasting my time. The car purchase went ok, but the lack of internal communication, lost documentation, and unreturned phone calls was extremely disappointing. They lost a customer and future referrals.

Terrible experience. Ripped off 10k down payment. Total scammers do not buy here. You will 100%…read morehave bad experience

Worst used car dealership in the DMV!!! Sold me a lemon vehicle! Don't purchase a toy car from this…read moreplace!!!

Here is the short of the long for those not interested in the long explanation:…read moreWe drove 4 hours from Virginia, with the intention of bringing home the gray 2015 BMW X3 (VIN 5UXWX9C57F0D56604). We took the car (against head manager Ali Nezam's advice), to the BMW of Alexandria dealership for a PPI (pre-purchase inspection); this cost to us was $349 plus tax. Ali tried to tell us how expensive it would be and tried to deter us from doing this. Ali tried to send us to BMW of Fairfax, where he bragged he had a "foreman that could see the car off the books". I passed obviously. The service advisor at BMW of Alexandria, John Mannion, who knew Ali from servicing his own M3 there, checked us in. Later, John finally called us and explained they had finished and we could come get the car. He told us there were numerous, serious issues with the vehicle and he COULD NOT RECOMMEND BUYING IT. He went on to itemize all the issues individually. John told us the car was "MECHANICALLY TOTALED". The cost to repair everything wrong was near or over $20,000!!! Here's the long: This included replacing the entire engine! John explained, "there were chunks of metal in the oil pan when we drained it". How could any 1/2 competent mechanic miss this? Ali's excuse was "they had just changed the oil and there were no indications of metal". After the BMW inspection and report, Ali doubled down to say "they inspected the oil pan and still found no metal". Hogwash. He's a charlatan and a liar. Tony, the sales rep, excused this because they "use a third party to do the inspection and oil changes so they must have missed it". Again, always a rebuttal or excuse for everything. There was "obvious water damage inside the cabin and around the battery" per John's report. The display screen had been changed out already and the WRONG screen installed, causing the pixel issues. Ali even tried to get a used screen from a junk yard to swap it for us. This was likely already done with the wrong model. John suspects the water damage is what ruined the original screen and "heads-up display" feature, which we noticed was not functioning during our test drive. There were oil splatters on the serpentine belt and tensioner. This was an indication of the engine blowing gaskets and it had been repaired with temporary fixes. They failed to replace the belt and tensioner so it was obvious to a qualified, competent mechanic what had happened. Multiple panels were missing from the undercarriage of the vehicle. There were suspension issues and the report stated "INCREASED CHANCE OF ROLL-OVER ACCIDENT". Ali was selling us this car for our 16 year old daughter. John said he did not feel the car would have even made the drive back to Virginia!! Ali sent an email with rebuttals to everything the Certified BMW dealership of Alexandria (who has no skin in the game and is UNBIASED) found in their pre-purchase inspection. He has an excuse for everything. Please feel free to call JOHN MANNION at the BWM of Alexandria dealership and discuss this with him if there's any question to my intentions. I am a physician and base my life and practice on transparency and honesty. All the negative reviews seem right in line with my own experience. Multiple people reporting they had to replace entire engines within weeks of buying from Ali. Upon arrival, Tony the sales rep met us and pulled the vehicle from a storage rack. He started it up and we noticed a ticking with the engine. He immediately Googled 2015 BMW X3 and showed us how this is common with the fuel injectors. I searched this quickly and found this to be true, UNLESS, it's something more serious! When I tried to address this with him, he dismissed the idea and was emphatic "it is normal and just the fuel injectors". Ok, so we sat in the car and I noticed some water in the back seat. I couldn't see where it had leaked in from but this was also a red flag. When I started navigating though the dash menu screen and noticed the pixels didn't line up. I brought this to Tony's attention and he stated "it must just need a software update". Again, minimizing every issue as "no big deal". When he couldn't resolve the issue he got the manager, Ali Nezam, involved. Now it really gets interesting. The slick tongued manager proceeded to also tell us how it "just needed a software update" and he "would take care of it". After waiting for an hour, disconnecting the battery, having his "mechanic" pull it into the garage and remove the display unit, he conceded it needed a new screen. I inquired, how do we know it's not the entire head unit causing the issue ($3000 repair from BMW) and he was adamant that it wasn't. He had a fast and slick rebuttal to every concern we had. I was polite with Ali and since he would never return my phone calls, I communicated through email and text. I requested he respectfully pay the $360 total we paid for the pre-purchase inspection, he declined. BUYER BEWARE!!!

I usually go to my dealer for anything car related, but in this day their emissions inspection…read moremachine was down. Since I'd already planned the time from work, I Googled places nearby. This place had good reviews, so first I called to see what the wait was like, then drove over. The person I spoke to on the phone was pleasant. When I arrived, they asked me to scan a QR code to check in, that was neat. Although I went in for just an emissions inspection, the person who checked me in saw that my state inspection was due soon and suggested getting that done as well which I agreed to. Then I sat in the waiting area in the back and worked a bit. I wish I'd taken a picture of the waiting area before others arrived because it was so cute! It was decorated with a beach theme and there were small couches and arm chairs and games to play. I think the emissions and safety inspection took about an hour or a little more. When they finished the person who checked me out was also pleasant and chatty. He was reviewing my vehicle and what services I needed and I commented that it was much less than what my dealer recommended. He was very professional and said that the dealer might be more conservative but he believes in only getting what's necessary. I appreciated his take, and especially that he didn't feel the need to talk negatively about a competitor. I will absolutely be back to get my car serviced. It was a pleasant experience with pleasant people!

I went here for my cars state and emissions inspection. Most places I asked around had a 1+ hour…read morewait and weren't nice about their communication. I guess it's because my car is newer and they can't make money off state and emissions inspections unless cars are older usually. I called here before I went and they only had one car ahead of mine. When I showed up to the shop, there was someone working on another vehicle but was very friendly to me and asked me to wait while he looks at my car. I was dome in 30 minutes and was on my way! While waiting at the shop, I also overheard the mechanics conversation with a customer where they needed a costly car part replaced, and he even went ahead and called the manufacturer for the customer to see if there was still a warranty on the part. He also came up with other alternatives. A customer could use to pay for the expensive part. I've never seen a mechanic go this far for a customer before and it makes me want to come back in case there's ever issues with my car.

Sam has helped me with many car needs, including alternator replacement, AC system evaluation, used…read morecar inspections, and towing. Working with Sam is a breath of fresh air compared to working with dealerships and other repair shops. Independent and reliable car experts can be difficult to find (yet very valuable to have) -- Sam is one of the very best. He gets my highest recommendation.

Had a great experience in buying a second hand Toyota Yaris here at CARS USA. Eventhough the car…read morewas only $5000, I have driven it all over the place and took a couple of trips to Florida with it and it has not failed me once. I am happy and will do business again here

I was pleasantly surprised with my experience here. I want to start with a huge shoutout to Jeff!…read moreJeff was an amazing salesman because he didn't push me but he made me feel welcome and answered all my questions . I always feel there are sketchy things happening at the dealer and I am not fully convinced that they didn't use some of their techniques to hide some tricks but I feel Jeff was honest , polite , and made the process go by smoothly. The fianance manager did not push me and actually got me a better deal than the pre-financing I already had . There are some bad reviews here that make me question if I'm too quick to praise them but I would say the car buying process was simple and they treated me well

My salesperson Andrew and finance manager Alex were helpful, but overall this was one of the worst…read morecar-buying experiences I've had in nearly 50 years. I purchased this 2019 Toyota Yaris and began noticing problems almost immediately. We left for a previously planned trip shortly afterward, and when we returned, I took the vehicle to Heritage Toyota for my required Maryland inspection. The vehicle FAILED inspection and required repairs. I returned to Koons within three weeks of purchasing it and asked to return the vehicle, but they would not refund my $4,000 down payment. I ultimately had to trade the Yaris and lost thousands of dollars in the process. Beyond the financial loss, this ordeal cost me countless hours dealing with inspections, repairs, trips back to the dealership, and ultimately replacing a vehicle I had owned for less than a month. I would not purchase a used vehicle from this dealership again. Victoria

It can be challenging to find a reliable and trustworthy place to take your car - after asking for…read morerecommendations, checking Yelp, and reading reviews, Cherrydale Motors was consistently mentioned in high regards. I was having car trouble and gave them a ring to see if it was in their scope. They were friendly on the phone and said they are happy to look at it. They operate on a first come, first serve model and we're already filled up for the day (Saturday), they mentioned Monday mornings is their busiest time, but I could drop it off the night before. I took it in on Tuesday and they mentioned it might be Wednesday before I'd get it back, no issue for me. However, they called me by end of the day that my car was ready to go and the repair was just around $50. They're conveniently located to a bus stop that easily allows me to get to my office, which was extremely helpful. They have a small front office that has two seats if you wait - there is also a strip of stores/food/hair salon across the street from them and noticed they are putting in a Sprouts just down the hill from them that can easily be walked to. Definitely will be using them in the future!

Sure they did a very good job on my vintage car. BUT they REFUSED to install my very reliable…read morenewly rebuilt (by me - with 30 years experience under my belt) carburetor. "Buy a new one". So I found one NOS. Paid $100. Turns out it did not work very well! They kept trying to fix fix fix it. My car would have been perfect with its rebuilt carb and without their stubborn attitude. So I paid the whole bill for $2,000, started her and noticed the idle was VERY slow - NOT up to specs ..... brought my car back to its garage and the next time I started her up, HUGE plumes of black smoke came from her exhaust. WHY? because the carb was OVER-rich and obviously what they did to remedy that problem was piecemeal, UNPROFESSIONAL, and no good. FOR G.S.!!-- admit that there is a problem and allow for the installation of the Rebuilt!! ***It's NOT like they were creating a new car!!! *** I removed the carb, installed my perfectly-working rebuilt and NEVER had that problem again! The car ran perectly FINE for the next 8 years-- after which I sold it to a very happy buyer. As for the defective carburetor, i removed what actully was able to function (not much) as I could not return it to the seller- too much time had passed. I did not have time to take a sledge hammerto it so I just TRASHED it. I have never recommended Cherrydale to anyone. One stupid slip and you ruined the whole project.

Victor was the best. Seamless process!…read moreI forgot something in the car and he drove it home the following day out of courtesy. Thanks agaiN!

Victor helped me buy a 2008 Cadillac escalade and he was great, amazing service and very helpful!read more

My experience at FC Auto was exceptional from start to finish. Upon arrival, I was welcomed with…read moreprofessionalism, courtesy, and genuine care, which is increasingly rare in today's fast-paced world. The FC Auto team, particularly Bonnie E., truly stood out. Bonnie was fantastic to work with during the purchase of my 2021 Grand Cherokee Altitude, going above and beyond to ensure my vehicle was serviced promptly and thoroughly. The work was completed to an excellent standard, and the entire sales experience was stress-free, restoring my confidence in the industry. It was truly a 5-star experience! Mike C.

Went to look at a car was ready to buy and never have I been so unwelcome somewhere. When I first…read morecame in it seemed as if the person inside was surprised to have someone coming in. Car i came specifically for was just under a car cover and was told they couldn't remove the cover and i would have to return another day. Just seems sketchy looking at another Lamborghini in Chantilly too bad it's not the spec they have as i liked it more.

I cannot say enough good things about my recent car-buying experience at Merlex Auto Group. From…read morethe moment I parked my car, the staff was so very welcoming. I was only planning to look but the hospitality extended, pulled me right in. I knew this dealership was different from the others I'd visited. My sales consultants, Steve, and Apollo (GSM) were a breath of fresh air in the car-buying world. There was absolutely no pressure - just genuine interest in helping me find the right vehicle. I came to take a look at a Benz but ended up leaving with a practically brand new Audi that was within my price range. They listened carefully to my requirements and showed me several options that perfectly matched what I was looking for, without trying to upsell me to something more expensive. They provided a detailed breakdown of all costs, and their initial offer was actually very reasonable - no back-and-forth games or hidden fees. The finance department was equally impressive. Nik in financing explained all my options clearly and didn't push any unnecessary add-ons. He helped me secure a great interest rate and made the paperwork process smooth and efficient. What really stood out was their attention to detail even after the sale. We were at the dealership extremely late finalizing the sale and completing paperwork. The owner, Sam, made sure that we had dinner. They purchased dinner for us from a local staple in the area. Bottom line: If you're in the market for a luxury used car, do yourself a favor and visit Merlex Auto Group. They've completely changed my perception of what car buying can be - no stress, no games, just honest and professional service from start to finish. Ask for: Steve (sales); Apollo (GSM) and Nik (finance). Tell them Coco referred you!

Before dealing with Merlex Auto Group at 1105 Glebe Rd in Arlington, VA, please read this account…read moreof my recent experience which demonstrates the business's poor practices: "Grace" was the online business point of contact who reached out to me when I expressed interest in buying one of their used cars. She continued to reach out to determine whether I was still interested in the car. When we connected she confirmed that the car was still available. We then made arrangements to meet at the dealership for a test-drive early that afternoon. After we agreed to a specific time, she texted me: "See you later!" When I arrived at the business's used car lot and entered the small building on the lot, there was no one to greet me. After waiting for a couple of minutes, I walked to the doorway of an open office and asked for "Grace." The two men in the office gave me such a cold, almost disdainful look, and the one behind the desk indicated he had no idea who "Grace" was. When he then said that I needed an appointment, I informed him that I had an appointment with Grace, with whom I'd been corresponding via text. He directed me to speak with one of the representatives outside and promptly closed the office door, as if to emphasize that he had no interest in dealing with the likes of me, a customer ready to pay cash for a used car! A representative who had just entered the building asked who I was supposed to see. When I told him "Grace," he found my appointment on his phone said that he was going to contact "Mo." "Who is "Mo?" He explained that Grace, the person who texted to me that she would "See me later," worked from home and did not come into the office. I declined his request to have a seat while he continued to try and reach "Mo." I instead went outside into the lot and saw the car I'd come to test drive. The employee had followed me out and confirmed that the car was the one in which I'd expressed interest. He was still trying to reach "Mo" and walked away after saying that I could inspect the car. After visually inspecting the outside of the car, I sat inside it, looking at its condition. Just as I was mulling over how strong the cigarette smell in the car was, I heard another salesman calling out: "Sir, you can't be in that car. It's sold already." I explained that Grace had just texted me that the car was available and had scheduled a test drive. He repeated that the car was sold. Here is why I will not give my hard-earned cash to Merlex Auto Group: 1. The office personnel are rude and unprofessional, giving off a "clear "don't bother me" vibe. 2. Either the online sales representative did not know that the car was no longer available, which speaks to poor business procedures; or else she knew but failed reach out to let me know so I wouldn't have to drive for well over an hour for nothing. 3. Instead of the online representative telling me who would be working with me at the lot site, Grace instead gave me the clear impression that she would be there by texting: "See you later!" 4. As I left the lot and as of the time of this post, no one with the business has even bothered to reach out to me to express regrets over how things went. If this is the kind of poor service you receive when the business is trying to close deals, just imagine what must occur after you've signed a contract and a problem or disagreement surfaces. No, thank you. Times are way too hard and I choose to not give my hard-earned money to businesses that treat customers in this fashion. Consumer beware.