I cannot say enough good things about my recent car-buying experience at Merlex Auto Group. From the moment I parked my car, the staff was so very welcoming. I was only planning to look but the hospitality extended, pulled me right in. I knew this dealership was different from the others I'd visited. My sales consultants, Steve, and Apollo (GSM) were a breath of fresh air in the car-buying world. There was absolutely no pressure - just genuine interest in helping me find the right vehicle. I came to take a look at a Benz but ended up leaving with a practically brand new Audi that was within my price range. They listened carefully to my requirements and showed me several options that perfectly matched what I was looking for, without trying to upsell me to something more expensive. They provided a detailed breakdown of all costs, and their initial offer was actually very reasonable - no back-and-forth games or hidden fees. The finance department was equally impressive. Nik in financing explained all my options clearly and didn't push any unnecessary add-ons. He helped me secure a great interest rate and made the paperwork process smooth and efficient. What really stood out was their attention to detail even after the sale. We were at the dealership extremely late finalizing the sale and completing paperwork. The owner, Sam, made sure that we had dinner. They purchased dinner for us from a local staple in the area. Bottom line: If you're in the market for a luxury used car, do yourself a favor and visit Merlex Auto Group. They've completely changed my perception of what car buying can be - no stress, no games, just honest and professional service from start to finish. Ask for: Steve (sales); Apollo (GSM) and Nik (finance). Tell them Coco referred you! read more

Before dealing with Merlex Auto Group at 1105 Glebe Rd in Arlington, VA, please read this account of my recent experience which demonstrates the business's poor practices: "Grace" was the online business point of contact who reached out to me when I expressed interest in buying one of their used cars. She continued to reach out to determine whether I was still interested in the car. When we connected she confirmed that the car was still available. We then made arrangements to meet at the dealership for a test-drive early that afternoon. After we agreed to a specific time, she texted me: "See you later!" When I arrived at the business's used car lot and entered the small building on the lot, there was no one to greet me. After waiting for a couple of minutes, I walked to the doorway of an open office and asked for "Grace." The two men in the office gave me such a cold, almost disdainful look, and the one behind the desk indicated he had no idea who "Grace" was. When he then said that I needed an appointment, I informed him that I had an appointment with Grace, with whom I'd been corresponding via text. He directed me to speak with one of the representatives outside and promptly closed the office door, as if to emphasize that he had no interest in dealing with the likes of me, a customer ready to pay cash for a used car! A representative who had just entered the building asked who I was supposed to see. When I told him "Grace," he found my appointment on his phone said that he was going to contact "Mo." "Who is "Mo?" He explained that Grace, the person who texted to me that she would "See me later," worked from home and did not come into the office. I declined his request to have a seat while he continued to try and reach "Mo." I instead went outside into the lot and saw the car I'd come to test drive. The employee had followed me out and confirmed that the car was the one in which I'd expressed interest. He was still trying to reach "Mo" and walked away after saying that I could inspect the car. After visually inspecting the outside of the car, I sat inside it, looking at its condition. Just as I was mulling over how strong the cigarette smell in the car was, I heard another salesman calling out: "Sir, you can't be in that car. It's sold already." I explained that Grace had just texted me that the car was available and had scheduled a test drive. He repeated that the car was sold. Here is why I will not give my hard-earned cash to Merlex Auto Group: 1. The office personnel are rude and unprofessional, giving off a "clear "don't bother me" vibe. 2. Either the online sales representative did not know that the car was no longer available, which speaks to poor business procedures; or else she knew but failed reach out to let me know so I wouldn't have to drive for well over an hour for nothing. 3. Instead of the online representative telling me who would be working with me at the lot site, Grace instead gave me the clear impression that she would be there by texting: "See you later!" 4. As I left the lot and as of the time of this post, no one with the business has even bothered to reach out to me to express regrets over how things went. If this is the kind of poor service you receive when the business is trying to close deals, just imagine what must occur after you've signed a contract and a problem or disagreement surfaces. No, thank you. Times are way too hard and I choose to not give my hard-earned money to businesses that treat customers in this fashion. Consumer beware. read more

Scam!!! They advertise one price to get you in the door and then add fees, that are illegal in the state of Virginia, to the purchase somewhere in the tune of $4000 or more. read more

A follow up to a previous post that I alway left. I am writing this in hopes that other people don't get scammed as well. I won't go into all of the ways they achieve this or I would be here all day. To make it simple they tack on a service fee to the sticker price. They don't tell you that until they run your finances. In the moment I should've of seen this as a red flag but I went along with it. For a 4 thousand dollar service fee I was like this car is going to be in tip top condition. Boy was I ever wrong. Check engine light on before I even made it home. They were of no help trying help. Yes you do sign as is which they don't mention until you do the financing. But for a 4000 dollar fee no check engine light should come on the a A1 code for maintence. After saving enough money for replacing faulty sensors I was able to have a full inspection on the car. I will post pictures below. There was no windshield wiper fluid in it, low oil, bad battery, and a spark plug not attached. I'm not even a car guy but I would have seen some of this if my job was to be a mechanic. Numerous of mechanics up home simply laughed at these clowns at Merlex. I am warning anyone that is thinking of buying a car here should reconsider. I have this car for a short period and it prob has been towed around more then I could drive it. If you have a problem they will say you signed as is. Yes I did but also thinking I had a full service done on the car. They obviously lied from the beginning. 9 Photo 1 of 6 Photo 2 of 6 Photo 3 of 6 Photo 4 of 6 Photo 5 of 6 read more

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Disappointed to say the least. I know that I am several miles away from the dealership but the text and messages I received from this Car lot was insane. I told them about a trade I would want to do on one of their cars. I had paperwork to be able to send them from the Mercedes dealership about our car that it was a certified Mercedes. I tried asking what their negotiating price would be on one of their vehicles and they proceeded to tell me there was no negotiation. I said OKAY and left it alone. Then I receive an email later on that was a mass blast to all potential customers that they were offering deals off their regular marked sticker price on their cars. I texted the car salesman back and told him they he just sent me that email. He told me he was sorry to just ignore it. Really !!! no negotiation ... lol Then again moments later I was sent another text and told to let him know if he could help me with any questions. I told him that I had already sent all the questions in an above text. He then later on sent another text saying if you are interested some other time or need help with any questions let me know. I don't think this salesman knew much of anything. I politely tried to end the conversation and told him thank you for his help today. Then he had the nerve to type back...Don't worry...I'm always here to help. Again, I told him no worries and I appreciated his time. Because I knew from that point on this was not the place to be trying to purchase a vehicle. I was very irritated by the constant texting with saying he wanted to help and he never could answer any questions just to get a conversation started. Never asked how much I owed on the vehicle I am currently wanting to trade on a more expensive car with their dealership. Moments later he randomly sends a smiley face emoji. I had already ended the conversation by thanking him for his time and then a businessperson starts sending me emojis. So, yes, I joined in and send him a thumbs up. At this point I felt like I was texting my wife or son. About 30 minutes later he sends a Bye wave shaking on the screen!!! I final put...STOP DUDE and blocked the texting. What a nightmare...always google reviews...I wished I had looked at these reviews before I contacted them this morning. Stressed and really thinking to keep the car I have at this point. I don't know if I could handle another rude idiot again today. There has to be someone at this dealership reading these post reviews and getting rid of the bad apples in the bunch. Oh yeah, and the first message I received was a link for me to fell out a credit application. I told them I would like to have some conversation and negotiation before getting to that point. I have never had someone so incompetent to deal with at a place of business. AND THERE SHOULD BE A PLACE TO PUT MINUS STARS!!! So unprofessional... what a joke this was today and a waste of my time. read more

Merlax Auto, located in Arlington Va, I purchased from their dealership less than 60 days ago. At the time of purchase, I was assured that the vehicle was in dependable, roadworthy condition. I relied on these representations when making my decision to purchase the vehicle. However, shortly after the purchase, I began experiencing serious mechanical issues. After having the vehicle inspected, I was informed that the car requires approximately $11,500 in repairs. Additionally, I was told that basic maintenance specifically an oil change that the dealership claimed had already been completed had not been performed at all. This situation has placed me under significant financial strain and raises serious concerns about misrepresentation and possible deceptive business practices. I believe Merlax Auto failed to: Disclose known mechanical issues Ensure the vehicle was in safe, operable condition at the time of sale Provide truthful information regarding maintenance performed As a consumer, I expect transparency and honesty when making a major purchase such as a vehicle. I am requesting that Merlax Auto take responsibility for this matter by providing one of the following remedies: Full reimbursement for necessary repairs Partial refund or financial compensation Rescission of the sale (return of the vehicle and full refund) I have documentation supporting my claims. This dealership is a scam!!! read more

This place is a scam. There online pricing is designed to deceive and their entire sales process revolves around this.

Don't go here, bunch of idiots running the place. Have no clue how to manage things, will list it on car guru and then say they have nothing to do with car gurus. They wanna run your credit app like 15x before they even make a decision. I legit buy cars for a living and this was BY FAR THE WORST dealership I've ever dealt with. Called to inquire more and got hung up on because just a bunch of illiterates running the place. Dodge a bullet for sure!!! Thank god i didn't buy read more

This is ALL you need to know about this place **"All prices EXCLUDE taxes, tags, $999 Processing Fee, $799 Reconditioning Fee, $1999 Certification."** Never ever go here, stopped in by accident looked at a Merc looked the car up up on their website and saw this - and I just walked out without discussion BYE. If you want to add well OVER to 4K to any car price you see on their site - visit them. VA needs to regulate this "fee" mess, they can keep their Junkers these folks just want to suck every dime out of their unsuspecting customers. read more

I purchased a vehicle on September 25, 2025, from MERLEX AUTO dealership. Although the sales contract is marked "as-is" they accepted responsibility to diagnose and perform necessary repairs after the sale. By undertaking this responsibility, you assumed an obligation to perform a competent diagnosis and repair. On September 29th the vehicle was turned over to MERLEX for repair! They failed to do so has caused me substantial loss and inconvenience. They allow a so called mechanic name Will to fix the truck which he damaged my car causing it over 11k dollars in damages. They had my truck for 3 weeks, once returned I had taken it to BMW AND IT WAS THERE FOR A MONTH, and still not running properly... and this is DEC 2025 this situation has caused me SO MUCH STRESS.I WILL NOT REST UNTIL MY SITUATION IS RESOLVED! I will be contacting FTC,BBB, Dealer board of VA every day AND I ENCOURAGE EVERYONE THAT HAVE GOTTEN SCAMMED BY MERLEX AUTO GROUP, GLOBAL AUTO TO REPORT THEM HELP OTHER CONSUMERS BY GETTING THEM SHUT DOWN OR TREAT US WITH DIGNITY AND RESPECT. read more

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1 star is too good for this place, I drove an hour to a SCHEDULED APPOINTMENT to test drive a car just for me to get there and find out the car I wanted to drive DID NOT HAVE A ENGINE, I saw the car on CARFAX, and when I get there, instead of apologizing for the car, they tried to point me to a car 3x the price of the one I was supposed to look at. Worst sales experience of my life. read more

I bought a vehicle from here, while the 30 day tags are on the vehicle there has been nothing but issues. I reached out to the manager to see if he is willing to take care of any of this but no answer. Shady ass hell...I went to take the car to get looked at for that noise just to double check to see if the mechanic says the same thing as you all. But only to find out there are more issues, ever since I got this car it has been nothing but problems. This car needs brakes, rotors, lug nuts are missing, they put that new tire on backwards, also the car has a creeking noise that it makes and the car needs an oil change. I can't believe that they would sell a car without doing any type of maintenance to it. But also can't believe that y'all would sell a vehicle like this, lesson learned for me. The fact that I had to put down $2k for this car and having to fork a bunch of money into a car with 30 day tags ain't right. Stay away from this place... read more

This place is a complete joke!!! One star?? Should get no stars! Despite their incompetence, I gave them multiple opportunities- nothing there is what a business should be. A rip off!!! and this is real- **"All prices EXCLUDE taxes, tags, $999 Processing Fee, $799 Reconditioning Fee, $1999 Certification."** I was told do do a few things, in order to get a deal done with them- had me sell off my car, and now they have refused to call me back or even entertain a phone call. And I had gone to their lot with a certified check for them- imagine what they would do to other clients. Please stay away from them. How do you ask me to sell off my car, I do so and ghost me?? Karma and theses reviews will catch up to you guys! Wray, Alex, Dwight- anybody- you name them- LIARS!! NOVA has a lot better to offer! Please do not step a foot here. EVER!!!!! read more

Honestly wish I could give Merlex Auto Group in Arlington zero stars. This place is a complete scam and they do not care about their customers. They overprice their cars with some made-up aftermarket fee. Whenever you ask about it, they just say "because it's a luxury car." On top of that, they try to make you record a video holding your paperwork saying you agree to everything and know exactly what you're buying. Do not let them do this to you. That video isn't for social media like they make it seem, it's for them to use against you later when the car turns out to have issues. And the cars do have issues. They could be flood cars, they could have hidden problems, and once you complain they just pull out that video of you "agreeing" and act like it's all your fault. My first car with them, they promised to deliver it to my house. Instead they sent it to some other dealership and made me go pick it up myself. That should've been the red flag, but a few months ago I gave them another chance and bought another car cash. Biggest mistake I could've made. I was promised two keys and that my tags would be mailed to me within 30 days. It's been over three months, still no key, still no tags. I've been calling nonstop, nobody picks up, and if you ask for the manager they just transfer you and no one answers. They are intentionally ignoring you once the sale is done. This is how they operate. Sweet talk you before you hand over the money, but once you leave the lot, you're on your own. They do not honor their promises, they do not answer calls, and they do not care. This isn't just me, I've been through it twice now. If you're thinking of buying from Merlex, don't do it. They will lie to you, they will overcharge you, and the second you drive off you'll regret!!!! read more

They do not honor their word on a car overpriced with a lot of issues. If anyone is looking to buy a car from this dealership, please go over the car with a fine tooth comb. Do not think because you are buying a high-end car that this car is a good vehicle. read more

This place is sketchy, STAY AS FAR AS YOU CAN. I called them before I left to confirm availability, as I was coming from MD. Person on the phone introduced as Mace, scheduled an appointment. Soon as I met Mace, Mace is like nope I didn't not speak with you on the phone. Someone might have used my name. I asked him to verify who I spoke with. Mace returned and replied the guy you spoke with left for the day and the car you are looking for is not available, it has some issues. I was in total shock and left with absolute disappointment. However, I am glad I did not buy anything from them. The place didn't look decent. read more

Mr Kahim Kandahari and Ali Nusraty. The typical bait and switch used car lot. Don't be fooled, you may see luxury cars but behind it there is a different facade . A guy by the name Apollo (if it's his real name) called me and said he received my RFQ request for quote. So, they quoted me a 2019 RAM. Beforehand I sent them all my info and financials so I can get me "pre approved". The best day (Friday) Apollo calls me up and says "hey you're approved come on down ". So, I did. It was already 4:55pm when we began the negotiation. When I got there the price of the car jumped from $18,950 to $24k. I asked why? They said it was because of bad credit and the APR also went up to 29%. , 10 points++ than what was previously offered. So I had $2500 in my wife's and I joint account. The problem was that all banks were closed, I was looking to get a certified check to give them, but they said they wanted Zelle or cash, Apollo was very adamant that we give him the down payment. Turns out our Zelle has a security advisory, when it's more than a certain sum, it would take several days, but Apollo wanted his money that same day. At this time we were very uncomfortable with the situation. We told them we could come back but Apollo insisted he get the money. We managed to send a Zelle for $1k. As for the rest, Apollo said, let's go to the atm and get the rest out. So we went, all this time this guy was hawking us for the money. We managed to get another $1200 out of our cards, by this time it felt like like some time of harassment. They finally got their money. I even paid insurance on the vehicle $359. So Apollo was all about getting paid that day. Once he found out we sent a Zelle to Ali Nusraty he was rather perturbed and asked us why we sent the money. You see, Apollo wanted action on that down payment. But the money was sent to Ali Nusraty (which later on did receive the money but washed his hands afterwards.Ali Raheel is a very notorious person. We sent him $ and then acted like nothing happened, saying we'd get the check in the mail. Once the $359 insurance payment was as done, we signed all the paper work and drove away, after an intense afternoon from the pestering of the Merlex auto group folk. A week later Apollo calls me, he said " Mr Brown, we have some floor mats for the car, we also need another signature. I was already working (gig) when I got the call so I deviated from work to attend this matter. When I come in the store they sit me down and said "the lender did not approve your loan, something about the paystubs, I was like the pay stubs are from an LLC partnership company, with its EIN and company name. They just told me that the stubs weren't accepted due to that they'd keep my $2500 because of the contract I signed. The lenders' rep told us he needed more down payment if we wanted this to go through. Then Apollo tells me, how much more can you get? " i was like $2k more, he said "ok, so get it and try to get a little more if not we will have the cops come get you for this, call a friend or family member and tell them you are in jail, they will come up with the money. At this point it felt like an extortion. My job are deliveries, I really needed the truck for work. I was on my way to drop some bags at the airport that day but decided to go sign the papers and get my floor mats , turned out they unloaded my cargo (from work) and left the suitcases on the lot. I also had some checks that were a payment for a friend, these were checks from FedEx to a family member, I asked them about all my documents and things I left in the car, they just disregarded my request to get those checks back. Still, the employer who wrote those checks can attest that they haven't been cashed, so basically I am out of $2500 and some already paid checks that were in the vehicle. I hope they can give me my $2500 back, it took a lot of effort to get this only to have it been taken Away from us. We needed that truck for work, they took that and our money. It's not fair, just give us our $2500 back. read more

Merlex Auto Group - Car Dealers Near Me - Arlington, Virginia

Stay away. Sold my husband a 2019 GLS550 with engine issues. When taking the proper steps to have the issues addressed, we received the run around from Sam. As of today, Nik the finance manager claimed Sam is no longer employed with the group and we are out of luck. The repair cost of $16,000 is now over our heads and we traded in a perfectly good ML450 with no issues. Stay away. The customers need to file complaints with the https://mvdb.virginia.gov/filing-complaints/ read more

"COMPLETE DISAPPOINTMENT!.....DO NOT WASTE YOUR TIME HERE! I made an appointment to see a car I found online, and when I showed up for the appointment, the car was not there. The staff seemed clueless about my appointment, despite bombarding me with reminder texts and calls about my appointment. Someone even called to confirm while I was driving there--how ironic! WASTED TIME, MONEY, AND EXCITEMENT FOR NOTHING! read more

Would rate 0 if I could , don't fall for the good google reviews , look at yelp and anywhere else that they have horrible reviews . These lemon boys sell a bunch of lemon cars and add a bunch of bs ad ons and fees at the end of your contract , I knew it was sketch when that fat Arab lemon boy wanted us to repeat some words and hold a piece of paper up while filming us . Probably does it to everyone just incase they get sued . Had to take a Lexus I purchased from them to dealer on some faulty electrical problem that cost me over $3000 and these lemon boys wouldn't cover anything . Stay away from these lemon boys. read more

Dirty sales tactics. These guys don't care about their customers, they only care about exploiting people as much as possible. I'm pretty sure a lot of their five star reviews are fake as well. They blatantly lie about pricing, fees, etc. and they'll make fake postings of cars to get you in the door and try and sell you a different car once you're there... please don't waste your time, they're great liars! don't trust what they have online at all, if you want to know their ACTUAL stock go in person and see it yourself, otherwise they'll just string you along. Very disappointed. read more

Stay far away from this dealership. The gave me the old fashioned bait and switch. I talked with them for 2 days about a Tesla Model X. Come to find out I was talking to automation and AI. The model x was no where in sight for starters. I asked multiple times about this car over 2 days. They had me drive hour and half in traffic. When I arrived they asked who did I speak to and I told them Grace. Needless to say it's no Grace in the building at all and things just started piling on after that. They tried to offer me 3 other cars that were no where near the specs of what I wanted from the car online. Apollo was trying his hardest to give me any option car I could for me to get back happy. Even though he didn't set up the appointment they ALL KNOW they are doing shady business and doing bait and switch practices. I will be looking towards suing over this as they wasted my entire day. I recorded everything so if anyone wants the videos and screen shots to confirm my experience feel free to reach out but I promise this is not the place you want to do business with they are extremely scammy read more

Merlex Auto Group - The car online they had me drive down to see, tried to convince me a good replacement was gold and 2 years older with an outdated computer - Car Dealers Near Me - Arlington, Virginia

Shady fraudsters ... do no go here! Bought a car from them, added an extended warranty and gap policy and then researched and saw the warranty was terrible. So I canceled both within a week, but Merlex has not refunded the money more than a year later. Next stop: Small claims court! read more

Truth in advertisement. Merlex advertised a 2017 Mercedes Benz GLS450 for $18,800+, in the end the price of the car went up to $20,000+. This dealership should be reported to the proper authorities for unscrupulous business scam. BTW, the car was ill maintained: in 2 days the starter went dead and I had it replaced and spent $1500 plus the air filters were very dirty (not replaced for years). Anyways, when I got the car they put in about $15 worth of gas in an almost empty tank. read more

Updated 11/25.. I guess I should have read the reviews. I bought what I thought was a good car only to be told that not only will it not pass MD inspection but it should not be on the road at all! I specifically ask Nik if it would pass, he said the only reason it would not pass is because of the tint. I picked the car up Saturday night, I told Michael it was a issue Monday we took the car to the BMW dealership that said the same thing the car is unsafe to drive. The wheel strut was cracked the piece behind it that keeps your strut from shooting up through the hood of your car was also broken. They said the amount of force to crack that is significant and there is no way just driving would have done that. We took the car back and was told we caused the damage even though we hadn't had the car a week. We didn't want anything back we wanted a safe car and we got nothing, they said we can trade the car in to them and go back through financing and lose the original deposit and have to pay another deposit... did I mention it hadn't been a week! Also the trade in would be significantly less then what they sold it for because it needs work, like really! The part for the car if you can find it is upwards of 3000 according to the dealer let alone the labor. After sitting there for hours we left because besides being blamed for the damage we were getting no where so we left only to get home and the check engine light comes on! So we have a unsafe car that we can't get through inspection and we wont be able to get registered. I wish I never went to this dealer! 16,000 piece of crap that I'm stuck trying to fix with no help from any of them. read more

Should be investigated for false/deceptive advertising. They have advertised the pictured Jaguar XE for months. Went in a week ago and it could not be found. They tried to steer me to other Jags, all with accidents on CarFax. Called the next morning and was told it was in stock until I called them out and was told they had "other" white ones available. Now a week later it is still advertised with a weekend price. Attorney General should look at this place CLOSELY. read more

Merlex Auto Group - Car Dealers Near Me - Arlington, Virginia

Typical bait and switch. I don't know what kind of business they're running, but they just pulled my credit, wasted my whole day and at the end said someone else is coming for the car. This is after I offered to put a deposit on the car and they assured me no need and the car isn't going anywhere. read more

Ignore the good google reviews! Truly unbelievable the ways these scammers run business. They have cars advertised at extremely good prices and once you get there those cars are long gone and now they're selling you into their garbage! Not only that but dealing with Micheal was truly unpleasant. He had us send credit applications for cars that didn't exist in their inventory! I had driven a couple hours so I fell and I picked a car. They said it was too late to finish up but made me give a 1k deposit. The manager said to me, this 1k guarantees your approval see you on Monday. Monday came and after going back and forth looking at the cars they have in horrible condition I decided to leave instead. When I asked for my deposit back you guessed it, they kept it! I get a call a couple weeks later after spamming them everyday and they tell me to drive another two hours to pick up the check for 1k and the manager literally tells me how the reason I can't get it back is because I changed my mind and bought a car somewhere else without letting them know! Insane! The BBB lady wasn't surprised at all when I called apparently they had soo many complaints only a matter of time before they get exposed and no one has to go through this again. read more

If I could give them 0 stars I would Where do I start had a salesman claim he was a vet but couldn't answer simple questions a day on volunteer would know... My temp tags expired because they took forever to process my plates and refused to extend my temp tags. These folks are scammers and dishonest I gotta believe the 5 stars that are up are probably fake read more

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Tried to get a price from these guys for a week, and they refused to provide one. I was ready to pay their asking price, all cash, and they kept giving me the run around, telling me I needed to come in and meet with them before I could buy. All I wanted with the final price, so I could bring in a certified check. No need to "meet" or discuss. Huge red flag that they couldn't tell me the final price. After reading the other reviews, I'm lucky I didn't buy from them. read more

I bought my Audi From these SCAMMERS. You have to pay extra for any warranty. I specifically asked about only doing one credit inquiry, they did 6 of them and I have excellent credit. They are unprofessional, bunch of young guys work there yelling throughout the office. I would recommend reading ALL their reviews carefully. They have a low rating for a reason. I will never buy from GHETTO DEALERSHIP again. read more

Bought a great car at this location and dealt with a great salesman, Mike! Mike continued to look out for me throughout the process and even weeks later after I purchased my vehicle. Mike made sure that I received my DC tags in a timely manner. Here is the negative part of the review which brings the grade down. I did deal with one employee there... Jake, who said that I should be thanking him for helping me. I thought that was very unprofessional to say to customer, A customer, like others who has the option to return and purchase again or go elsewhere.. I actually couldn't believe he was saying this to me. Our text exchange is attached in pictures. This establishment only get three stars because of that exchange. Let me be clear, Mike is worth 5 Stars. read more

I was satisfied overall with the experience. The lot has lots of options with a full range of luxury vehicles priced at various levels based on trim and mileage. I went with a car that was one of my top 10 to look at. I was all over the place with model but my sales agent Baker was able to help me focus on cars in the mileage range I wanted at the price I wanted. Baker is training to do finance. I guess only Walter the manager is currently doing all financial for all transactions. So long story short be patient because unless your appointment is first in the morning you will need to wait for Walter. I can't say about their financing as I used my credit union. Also the bathroom is clean although the sink was a bit off kilter. Overall it was a great people watching experience for sure some characters, but seemed honest enough and was kind to me during my purchasing experience. read more

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I wanted to see a vehicle I saw online. Their manager was emailing me for the push to come out. I agreed to a date/time. However, they vehicle was not there. I was told they will call me back after the oil change was completed. BS! It's been over a week. I suspect this was a bait and switch situation. Not sure if they actually even had the vehicle. They have several other cars on the lot that they will pitch to you. No bueno! read more

This place is shady, I recommend you stay away. I've had two encounters now, an accident, let me explain. Last January I was looking for a car. An older, very specific model. They had one that fits the bill, so I set up an appt to come check it out. I asked beforehand if I could hear it on a cold start, and if I could take it right down the street for a Pre Purchase Inspection (PPI). They said yea. Upon arrival, the car was in a garage, which I couldn't go to, so no cold start, AND they said no to the PPI. Waste of time. Moving on. Fast forward to present (May) they've re-listed the same car (says it was put up for sale a month ago, not true). I've been hunting this specific car for awhile (I'm patiently looking for a good one, it's not a need). TBH, I'd forgotten they even existed and it wasn't until the end of this story that I realized it was actually the same place. I reached out about the car. This time, the rudest salesman I've ever met was my POC. I work in tech sales, everyone has a different approach to selling, but this guy is just unprofessional. He texted me a number to call. I called. He doesn't answer, nbd. He then calls me later just to tell me he can't talk and he'll call me back in 5. Dude, just call me back in 5. It's really weird to call someone just to tell them you can't be on the phone with them. Or text, I don't know, that's beside the point. He then says the do their own PPIs. Umm, dude, the entire point of a PPI is that I want a third party opinion on the vehicle. Bottom line, I don't recommend you buy a used vehicle from a dealership that won't allow a PPI. I won't buy a 12 year old, 100k mile vehicle (especially what I was shopping, which is notorious for maintenance issues) without a PPI. Personal Philosophy. The unprofessional sales team is another data point. You come to Yelp for reviews, maybe recommendations. That's my review. My recommendation: avoid this place, no matter what shiny object or rare make/model is in the advertisement. They don't stand behind their product so neither should you. Also, let's revisit this one: why was this vehicle re-listed? Can't sell it? Anyway, good luck. read more

Double SCAM Alert!! As soon as I posted the review, they quickly moved to bury it by reviewing themselves again and again, they always use the same line on their fake reviews "best selection", that is not something a customer would say!!! 100% of their positive reviews, is them! SCAM ALERT! They consistently and systematically advertise cars that they sold months ago showing a low price on the add to draw you in, once you are there, they tell you that "the car just sold 10 minutes ago" but they have another one with higher mileage and price you can test drive. The racket goes like this: they advertise say a Mercedes for $40K, say they sell it for $38K. As soon as it sells, they lower the price on the add to $32K. They have another Mercedes waiting with higher miles for $40K, when you walk in after they tell you that they just sold it, they offer the lesser and more expensive car as an alternative. After being fooled a few times by them, I looked at their CARFAX reports on their advertised cars and low and behold: found 3 cars with adds in cars.com that had been purchased (according to the CARFAX report) months ago. They run other rackets with similar tactics like "the car is in service" or "we just found an issue with it and we don't sell lemons here" but in the end is the same, it is just a scam to get you to buy a more expensive lesser car. They also run scams on upping the price by $5K once you say you want to buy, if you don't use their "sub prime" high commission lending they will up the price again. At the end of the day, if they don't scam you, they don't want your business. The positive reviews are 100% them, check out the individuals behind them, it is all new accounts. If you visit this place you can see right away by the party banter and lack of professionalism that this is just a scam operation like an Indian scam call center. You can see by the caliber of people who work there that when they get sent back to jail, they'll have a "welcome back, we missed you" party. If you read this review and still decide you want to give it a go, do yourself a favor, video record everything so when you are furious later on in the day, you can see that it was very obvious it was just a low level scam operation. read more

drove 50 minutes to come see an bmw x5 i seen on their website i talked on the phone and they said they had it just for me to get there and them to tell me they sent the car back cause of "suspension" problems then proceeded to try and sell me a piece of garbage with broken parts. they're also selling a m5 on the lot that doesn't go past 30 mph STAY AWAY FROM THIS DEALER read more

Drove 45 minutes, told twice over the phone an hour before that the car im looking at was available for a test drive and they event sent the carfax. The car was never there, their goal is to get you in with a false advertisement and then they'll have a higher value vehicle waiting for you. It's shameful. read more

My boyfriend and I went to see an Audi Q7 today. They had 7 of them as of last night. We set up an appointment . When we got there it instantly went south. They acted like they had no idea who we talked to and said they had only one Q7 and it was in a garage off sight. It seemed shady so we stood in the lot and went here to read reviews. We read your reviews to them and my man told them about themselves and their bullshit. Thanks for saving us from this awful place! Yelp for the win! read more

Buyer beware! This dealership has really low reviews on Car Guru and other sites but thought I'd give them the benefit of the doubt. The old adage 'if it sounds to good to be true...' rings true here. They list low to draw people in then tack on nearly 27% to the original price! Seriously? (Also check out Global Auto Outlet, they are the same commercial entity and have equally low reviews.) read more

Merlex Auto Group - Car Dealers Near Me - Arlington, Virginia