The customer service was 5/5! Juan Hernandez was our sales consultant. He went above and beyond! He was patient, welcoming, and professional. By far the best sales consultant we have ever worked with! We asked a lot of questions and he was extremely knowledgeable and far from pushy. I felt comfortable and not at all rushed to make a decision. Juan is Koons Arlington's MVP!!! His support was the reason we purchased the vehicle. We would've walked away other wise. On the other hand, we give the facility 3/5. The establishment overall lacked cleanliness and when we first test drove the vehicle it was very dirty. Overall, I will return in a heart beat just for the phenomenal service. If in doubt, Juan it out! read more

I purchased a pre-owned vehicle from this dealership roughly 2 years ago, and the process to purchase the vehicle was tedious, yet expected. But my real issue with this dealership isn't their tedious processes - it's with their incredibly unhelpful and unprofessional staff/managers. When I purchased my pre-owned vehicle from this Koons Arlington Toyota dealership, I was given two sets of keys. Fast forward to a couple of week ago and my car was experiencing some battery/engine problems, so I brought it to a local mechanic. By the time the mechanics had gotten to my vehicle, the battery had died. The mechanics informed me that the key I had been given by the dealership was not the actual key to my car door, and that the key FOB had been programmed to my car despite the key not being a fit for my door. After fixing my car, I checked the second, spare key that this dealership gave me when I purchased the car and confirmed that both keys do not open my door. I immediately called this dealership to explain what had happened and to ask if it was common practice at their dealership to sell vehicles with mismatched car keys, and their manager was very rude and short with me over the phone. He told me "there was no way to prove that I didn't swap out or replace the keys on my own" even though I told him I still had the original tags on my spare car key ring from when I initially purchased the vehicle, and that they would not provide me with a set of replacement keys that would actually unlock the door of my vehicle that I purchased for almost $20,000 for at this dealership. Horrible customer service from top to bottom, and I will be sure to tell everyone I can that they shouldn't waste their time or money purchasing a car from a dealership that doesn't do right by their customers. read more

Koons Arlington Toyota - The spare keys I was given for this vehicle with the original dealership tags still attached. - Car Dealers Near Me - Arlington, Virginia

ZERO STARS!!! This was single-handedly the worst experience with a dealership in my life. I had to have my car towed to this dealership and was charged $600 total and $420 of it was battery and labor. I kept asking for help and a discount as I have only ever taken my car Malloy where I know the people who work there. I have 3000 miles left on my current oil change and works service but since they saw I did a recall at Bill Page in 2022 they assumed I hadn't had service since then (despite the glaring sticker on my windshield) sending me "critical" fluids and air filters. They knew they had me with the battery but didn't offer any empathy or discount or patience, Mihal was curt and insanely rude and Christian said he'd email the director and cc me but didn't. No one pulled my car up for me and this piece that they took off my console is missing. I texted them, they didn't respond. I will be calling the GM because it was disgusting at how much I was taken advantage of. I asked them if this was their daughter or sister or mother how would they feel and Christian literally said "that's none of my concern!" They were all laughing at my disappointment and they left my car dirty and parked behind a car despite having scheduled a pickup. You should all be ashamed of yourselves. Sometimes it's just good to do the right thing and care for someone rather than to take advantage of their dire situation. I haven't written a disgusted review in at least a decade - I have never been treated with such disregard and disrespect. Moral of the story...go somewhere else - literally any dealership will treat you with more respect. read more

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My service advisor was Chris Lobo and I have to say he went above and beyond. I have a hard time getting around and he was nice enough to let me hold onto his arm to get to my car once service was done on my old car. Nice waiting area and friendly staff. read more

AVOID. My Highlander's windshield was cracked and needed replacing. I found out that the dealer needed to reconnect the safety features embedded in a new windshield so I called Koons Toyota Arlington. They told me, yes they replaced windshields, so I made an appointment. I showed up on time only to be told that no, they do not replace windshields. I had to have a third party company replace it, and only then bring my car in!!! WTF??!!! Why did you tell me you did replace them when I first called??? Never mind, I'll go somewhere else. Then the guy they asked to go bring my car around complained he was too busy! Finally, I got a call an hour later asking why I didn't show up for my appointment. Apparently the check-in person couldn't be bothered to update my appointment. The first person I dealt with, the guy who parked my car, was pleasant and helpful, but other than that Koons was one big dumpster fire. AVOID!! I've been happy withe Toyota dealers in Woodbridge and Alexandria. Go there instead. AVOID KOONS ARLINGTON (Falls Church was awful as well, but that's an entirely different story) read more

I've been to this Toyota location many times for oil changes. Wait times can be long but after my experience today I will no longer be using this business. I came in at 7:30am for an appointment for an airbag recall which I scheduled nearly a week prior. I called the day prior to my appointment to ask about time the car would be in service and if a loaner was needed, at no point did they say the recall repairs couldn't be completed. When I went in to check in the service member told me that they didn't have the sensors to repair my car. He very vaguely said they "might" be in next week. I asked if he would call another dealership to get me in since I had taken off of work and explained their lack of communication of "running out of the parts yesterday." He told me that I would have to figure it out myself and there was nothing he could do for me with a condescending smile. Luckily, I did call around and was able to find a different Toyota dealership that could get me in and make a very vital repair to my passenger airbag. This dealership has lost my business and I made sure to email Toyota directly so that some changes could be made in customer service and management of active recall that affect the safety of customers vehicles. I won't be back and you should avoid this business as well. read more

The Staff at this Toyota is mediocre and the Manager is very ill mannered. I bought a Used MdX from them. Find out the windshield was broken, I was told it will be replaced with genuine parts, Later the went for cheap parts and refused the service. The Car had no Mats. Ac vents were Broken and Toyota outright refused everything once the paperwork was done, despite the promises. Bought a repair package and even refused to honor their plan. Very Bad, dont Go there l Trust me You will regret it. read more

I purchased a used Toyota Camry in 2023 from Toyota of Arlington. From the beginning of ownership, there were several concerning issues that, in hindsight, should have raised red flags, including problems with the tires and missing vehicle components. At the time, I addressed what I could and moved forward in good faith. Recently, I was involved in a minor rear-end collision. The accident itself was relatively minor and initially progressed as expected. However, once the vehicle was disassembled for repair, Caliber Collision discovered significant pre-existing structural damage that existed prior to my purchase of the vehicle. According to the body shop's findings, the vehicle has extensive frame rust, and the rear rail assembly is bent and compromised. It was further explained to me by qualified professionals that the vehicle had previously been involved in a serious accident that was never properly repaired. As a result, the vehicle has been a major safety hazard since the time of purchase. I was informed that had I been involved in a more severe accident, the structural failure could have resulted in catastrophic injury, with the rear of the vehicle collapsing into the passenger compartment. Due to the extent of the damage, the vehicle cannot be safely reassembled or returned to the road. The cost to repair the pre-existing damage exceeds $10,000. All findings, damage assessments, and professional opinions have been documented and provided to me in writing. I contacted the dealership's management to address this matter and requested that they take responsibility for selling an unsafe vehicle. I was dismissed and told only that the vehicle "passed inspection," with no further assistance offered. This response does not address the fact that the vehicle's structural integrity was compromised long before it was sold and was unsafe for operation from the moment it was placed on the dealership's lot. As a result of the dealership's refusal to address this issue or take corrective action, I am now left with no alternative but to pursue legal remedies. read more

I bought a brand-new Toyota Corolla Cross just a month ago, and the battery has already died TWICE. I went to the dealership and was blamed for leaving the lights on, with no battery test or real service. It failed again. I returned the car on Saturday and was promised it would be ready by Monday, 12:30 PM. I heard nothing and had to call myself. At 5:00 PM, they told me it's still not ready, costing me a full day of work. Completely unacceptable for a new car under warranty. The service department is negligent, and Toyota needs to step in. I'm filing complaints with VA Consumer Protection, DMV Dealer Board, and Toyota USA. read more

Big shout-out to the team at Koons Arlington Toyota for their excellent service, and especially to "David" for making the whole process incredibly smooth and stress-free. He was professional, patient, and made sure everything went off without a hitch. Really appreciate the great experience! read more

10/10 service from Diego today! On a busy and bustling Saturday Diego in the parts department was incredibly helpful in assisting my need for a hubcap replacement. I was in/out within minutes and he even helped me install it which was something I was nervous to tackle on my own. I highly recommend Koons for all of your Toyota service needs and for five star service. read more

Don't Go to Koons Arlington they totally ripped me off by selling me a Toyota battery in 2022 with a 7 year warranty (printed clearly on the battery as well) that died three years later. Now they are giving me all the fine print detail of the lengthy process I would have to go through with them just to get a refund of a tiny fraction of what I paid. Which means, I would be out of a functioning car for days waiting for their measly refund, assuming they would even give me one. they are a total ripoff. In contrast my car insurance company - GEICO - took great care of me and helped me get the right battery with a solid warranty for half of what I paid Koons Toyota three years ago. read more

The Service department damaged 2 wheels on my 2023 Toyota 4Runner 40th Anniversary after oil service and tire rotation. Oscar was unprofessional in handling this and made some sad accusations of our claims and said we were "nitpicking". He also had us waiting 30 minutes without notifying us that the car was ready. We will now schedule service with my local Toyota service department to confirm if work was completed as expected. Still waiting for the service manager to contact us to discuss. Props to Mario for taking over due to Oscar's unprofessional attitude towards the both of us. read more

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WOW!!!!!! Please listen when I say, ALL OF THOSE DEALERSHIP HORROR STORIES ENDS HERE! Ray and David made my experience at Toyota feel like I was shopping at Gucci! And please take this from someone who never writes review literally search my name and you won't find anything, I walked out with my dream car and dream price!!!!! If you need a reliable care please tell Ray and David I sent you from my review because these guys deserve a raise! 10/10 experience overall and so happy with my car read more

I arrived here for a basic service (oil change and tire rotation) for which I had an appointment. I was told the wait time was 2.5 hs!!! For a simple oil change that takes like 15 minutes at Jiffy. I've been waiting for 2 hours and 40 minutes with no end in sight. No updates ( talk about not caring about your time or customer service) . I went to ask a service advisor who just asked me, "How long did we tell you this would take?" He did not ask for my info to give me an update and looked like he had a lemon stuffed in his mouth so, I just walked back to the waiting room which by the way was stuffed with people who arrived after me and have already left). Before buying a car. remember who will be servicing it and Whether or not you are willing to wait for hours in a crowded, dinky, outdated waiting room. read more

Colin Johnson is the real deal and has been in the business for a long time. If you want to be treated with respect got to him! This Koons dealership is great and they have a reliable reputation and service to offer. They got me in and out within 2 hours. They offer a lot of great services & do all the hard work for you. 5/5 read more

Koons Arlington Toyota - 2014 Jeep Compass, 93k miles - Car Dealers Near Me - Arlington, Virginia

How hard can it be to keep a service appointment for a scheduled time? Had a service appointment for a Saturday that was cancelled because the manager "overbooked" and then when I went back on a Tuesday they told me it needed to be kept overnight because they were too busy. Again both times these were scheduled appointments so it's frustrating when there is not a time slot allotted for customers with a scheduled appointment time. I was a loyal customer but they have now lost my business. read more

Outrageous in their attempts to upsell during service, but at least a confident person can avoid that. However, they caused very expensive damage to my Tundra, then tried to hide it and completely failed to take any responsibility. My family currently has three Toyota vehicles (two bought from Koons), but I'll switch brands before I'll ever again do business with a Koons dealership. BTW, they're going to respond to this with expressions of concern and a request to contact them, but trust me--it's just a ploy to try to defuse a harsh review and make themselves look good. Don't fall for it, because this company truly sucks and does not care. Believe the many, many negative reviews that you see on Yelp. read more

I have purchased or leased 5 vehicles from Koons Toyota Arlington. For nearly twenty years it has been my only destination for auto sales and service. Here I want to especially commend Chetan Chavan, Ray Mukhutdinov, and "Tache" De la Roche for creating an auto buying experience of trust and confidence. Ever since my first dealer-experience, fifty years ago, buying a car was a grueling ordeal -- but Chetan, Ray, and Tache changed all that! I would never even think of doing business with another dealership! Michael V. read more

The Sale employe Selrgii is literally the best guy ever. The guy went above and beyond for me to get the vehicle I want and couldn't ask nothing more than the service I got. 10/10 I'd buy a car from here read more

I purchased a RAV4 on Dec 6, 2024 and within 62 days the engine light came on and I had to get a catalytic converter for $1475, all before I could make my first car payment. How could the dealership not know this before the car was for sale. I had been assured by the Salesperson that all major I remember parts were newly replaced! VERY MUCH DISAPPOINTED!! read more

We bought a 2024 Toyota Tacoma last month the sales person was horrible he had another phone call in middle of our sale for about 35min and we were with two kids and he don't care we get the truck and I been texting him a whole week because is more then a month we wait for a plates and he don't help us on anything just blame it on someone , we went there today and they have the plate ready for us and he never ask for them as a sale person horrible service , this is our 3 car we bought in a dealer and we never had this horrible service experience from a guy that just care about sale the car and get the money on he's pocket and don't care at all about the costumer. Don't ever waste your time please in this place. read more

I had an AMAZING experience with Sergii! Really recommend finding him if you're looking for a car. Great service. Thankyou SO much Sergii!

HORRIBLE experience thus far with Koons Arlington Toyota: (1) They told me that my certified check would take 7-10 days to clear (huh?) and when it cleared in less than 2 days, they didn't bother informing me of that and kept the car (adding miles to the car I purchased) for an additional week until I reached out to them; (2) they told me that they would drop the car off to me (2 miles away) but then texted that they don't have any drivers and would need another week to drop the car off to me; (3) Eight (8) days after I picked the car up, the right rear tire blew out on the highway out of the blue; I wasted an entire day dealing with getting the spare donut put on and driving slowly to my destination (and having to pay over a hundred dollars to address the temporary fix). Then when I brought the car back to Toyota, I ended up having to pay about $450 for a replacement tire on a car that I bought "new" and drove for 8 days! (4) Apparently, Koons Arlington Toyota misplaced my paperwork and did not submit it to the registration authorities to get a new license plate and registration issued, leading to the expiration of my temporary documents and license plate! UNBELIEVABLY poor customer service. I would have purchased elsewhere had I known what this experience would be like. read more

In February, I was checking out different dealerships for a new car. At the other dealerships, I had some pretty bad interactions with the salesmen but I thought i'd swing by Koons and give them a try. I was lucky to have met Saeed! When I explained what i was looking for in a car, Saeed helped to make sure the vehicle he showed met all of my needs. During our test drive, i asked him a bunch of questions and could immediately tell that he was so knowledgeable since he was able to answer all of my questions with lots of detail. What i like about Saeed was that he wasn't a super pushy salesman (like some of the others i interacted with at other dealerships) and it seemed like he genuinely wanted to help us find the right car. He was so pleasant to work with! Even after I got my car, Saeed is still helpful if i have any questions! I've also had my car serviced twice at this location and they make it super quick and easy. I called the front desk to schedule my appointment and the lady who answered the phone was always super easy to talk to and helped schedule the appointment quickly. The day of, I just walked to the service area and handed my keys and i felt like it was done in a timely manner and I haven't had any issues. Overall, i've had great experiences at this dealership and am very happy that I got my car from here. read more

I have a 2015 RAV4 that I purchased used from Koons Tysons a few years ago but take it to this location for service because it's closer (and I've had horrible experiences with local mechanics so just suck it up and bring it to the dealership). In the past when I go for in person visits, the wait times have been longer than expected. Irritating, but whatever, that's the joy of car ownership right? I had a previous pandemic visit here 6 months ago and used the valet option so didn't even have to bring it in myself. It worked great, no issues whatsoever! So when it was due for service again, I did the same process - signed it up for valet, first appointment in the morning since I had meetings later in the day, expecting a similar good experience. This was yesterday and boy was I wrong. The valet showed up over an hour late which was an issue with my work meetings. But whatever, he finally showed up and brings the car down to the dealership for me. The advisor called minutes before my meeting started to confirm what I needed done, and a few hours later to go over the work for me to approve/disapprove. Ok cool. One specific thing I was getting was a Virginia state inspection (my car is DC-based) because I'm exploring putting it on Uber. I explained that I needed the approval paperwork so that I could upload that to their system. I stressed how important this was. Hours go by and I hear nothing, and I know they close at 5. I try calling and no one answers the phone, I had to try multiple times before I finally got someone on the line. When I asked the status, he said they were still working on it and then asks "oh you needed the car back today?" Um, unless we specifically discussed otherwise, I would assume the expectation would be that I would get it back today. He said they'd try to get it done today. I'm super irritated this now may be a multi-day event, but they finally finished around 5 (when service closes). Advisor called me and said he sent me the bill via email. I didn't receive it. He then tried to send it via text. I didn't receive it. He explained they had a new system that clearly wasn't working. So he transferred me to the billing department and I swear this lady had never processed a payment in her life. It took like 15 minutes for her to figure out the computer system. Whatever, finally paid and they were going to valet it back. Valet shows up with my car (please note: that all the valets I had were very nice, just the one issue with showing up late the first time). He hands me the paperwork and I immediately look through it to make sure the inspection paperwork is there. Not only was the paperwork NOT there, they also hadn't put the sticker on my windshield! HOW DO YOU FORGET THIS WHEN DOING AN INSPECTION?? Remember, service is now closed. I called them and they said they couldn't do anything about it now because service is closed, so I had them leave a message for the advisor and I also emailed them. This morning, I get a response that they just "forgot" the inspection stuff. I certainly paid for it, it was definitely on my bill. But they just didn't do the paperwork or sticker. So then they had to send another valet out to pick up my car, bring it down there, put the damn sticker on and get the paperwork. Of course, they didn't offer a refund and definitely didn't fill my tank for all the gas they had to use to keep bringing it back and forth. This was way too much of a hassle and I'm probably going to look at other options for future service on my car. read more

Visited on 8/16 to purchase a 2010 Mazda Miata. However, upon inspection at the lot, I noticed all of the body damage (see picture with arrow) and faded clear coat that they actually photoshopped out of the pictures. I am surprised they actually left the damaged wheel in the photos (not sure how it passed inspection). It became obvious that this location is completely devoid of integrity. read more

Koons Arlington Toyota - Car Dealers Near Me - Arlington, Virginia

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This is a comment on Koons Arlington Toyota's Service Department specifically (not new/used sales). I live pretty close by to this dealership, so it was a convenient option for service -- especially for items covered under service plan or warranty. Generally, I coordinate service questions or bookings through Christian Lobo, one of the service leads. I have noticed among the other service advisors, he is pretty consistent in how he greets & relays information to customers. However, the rest of the department staff are aloof, and generally do not prioritize customer service. Most of the time when I have a question or need something, hardly any acknowledgement or eye contact is given. The staff just stared at their computer screens, focus on stapling papers, or talk among themselves -- basically anything to avoid dealing with a customer with a genuine need. After the latest incident that occurred to my vehicle at the end of November, I'll be taking my business elsewhere. I paid my bill, picked up my vehicle, and wanted to be on my way during the middle of a work day. I noticed there were no protective floor or seat coverings, the seat settings were adjusted, and the heated seat was on (certainly NOT how I left the car with them). When I was waiting for my car, I noticed other cars being dropped off were being given the expected amount of attention. For some reason, mine didn't get that level attention. I didn't notice this during the short drive leaving that afternoon, and it really wasn't until a day or so later (the next time I drove it), that the mechanic, porter or someone in between gashed the interior side of my door (the trim that meets the driver side window). I just happened to be in the car for longer and noticed it out of the corner of my eye when I immediately called Christian to report it. After he requested some photos, which I promptly sent, he called me back to say that he discussed the situation with his supervisor (Warren), who then stated there was nothing they could do. When I asked why not, he cited some nebulous policy about having to report these things the moment the car is picked up. There is hardly any room to even do anything of the sort on that tiny parking lot, before feeling rushed by the cars flowing in and out - the porters driving them haphazardly, and the courtesy shuttle van that takes up more room than needed when pulling into the service bays. Christian then said I could talk to Warren directly. So I did. I even drove to meet him in person the next day, and he didn't even bother to come look at the damage. His body language turned very defensive, offered ZERO accountability for his staff, and wants to proverbially 'die on the hill' of maintaining that it was my responsibility as an owner to report it on time. According to him, seeing the vehicle in person "wouldn't change his mind or opinion." When I asked him to furnish a policy citing the responsibilities of me as the owner when picking up the car, he was unable to do so, and continued to provide irrelevant examples relating to rental cars. This isn't a rental car - this is MY car, and even with rental car agencies, there are written guidelines and expectations that both parties acknowledge when exchanging or handing of vehicles. It is likely that the mechanic holding a clipboard in and out of the vehicle likely poked a hole (accidentally) with the sharp metal end, and now because the dealership operates by a "Warren said so" policy, there is no restitution being offered. I've already spread the word with my entire neighborhood list serve, and I will continue to encourage folks to NOT go to this dealership. It is not worth it! ---- UPDATE 12/20/2023: Here is a response from Angela Sanchez, customer relations manager: "I see you have discussed this with your Service Advisor and the Service Director. The final decision is that Koons would not be taking responsibility for the seat damage. We apologize for the inconvenience and understand that you would not like to come back to our dealer. Please feel free to reply to this email with any questions, or concerns, or if you would like to be opted out of communication with Koons. Happy Holidays, Ashley Sanchez Iraheta Customer Relations Manager Koons Arlington Toyota 7035226000 ext 13126" read more

Koons Arlington Toyota - Koons Arlington Toyota gashes interior upholstery and won't acknowledge responsibility. - Car Dealers Near Me - Arlington, Virginia

I wanted to thank you for making this purchase super easy and efficient. I've been a customer for several years and will continue too. I'm sending my appreciation and thanks to Ray the sales manager and the internet sales manager Steve, what a dynamic duo. I would recommend these guy's to anyone that's is in need of a vehicle please give Ray a try. You won't be disappointed and rather surprised how quick, easy and worthwhile he works a GREAT deal for you. Thanks again for all the time and assistance last evening to make the transaction as smooth as possible for my family. read more

Great experience!!! Bought a new car and traded one in. Salesman Saeed Wehelie was great to work with. I knew what the most I was willing to spend on the new... and the least I would take on the trade. I think I got the best deal possible and didn't have to deal with selling my old car. I don't understand the last reviewer, if your good with the deal they should get as much as they can for your old car. I felt I got the very best price on my new and took a pinch less on my trade...(still came out better than any other dealership when I factor the 2 together....and I checked around!!!!!). They were professional, did everything they said they would, and I would not hesitate to recommend or go back. Couldn't have ask for better experience. Loving the new ride. thank you!! read more

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Koons Arlington has really gone downhill... I've taken all my cars here for service since 2012. They used to be great... until about a year and a half ago. First I thought it was just my service tech they switched me to, Jay, who performed services on my car I did not approve or even bring it in for. Then the next time told me my car with 33k miles (written on the intake even) needed new spark plugs and a handful of other things "because my car was over 80k miles and it had not been done before." Excuse me? What? Clearly he did not even look at my car to tell me that, he just slapped some things on a service report, and worse, was insistent when I corrected him... it was a 3 minute argument to get him to admit he'd looked at the intake form incorrectly. Given my long history with Koons, I decided to give them a 3rd chance. Fed up for obvious reasons with Jay, when my husband took our car in yesterday, we asked for a different technician. We got Christian, who arguably was worse. The car has been there before but he told my husband it had not; we had it picked up just for a routine check, they were running a special: "$10 OFF Summer Travel Special. NOW $34.95 Get ready for vacation travel or every 6 months Service includes: ~ Tire Rotation Coolant/Antifreeze Inspection Battery Test ~ Heating & A/C Performance Test Brake System Inspection ~ Wiper Blade Inspection - Top off Fluids Tire Health Check & Set Tire Pressure" Christian claimed he was unaware of the special "wasn't sure" if they could honor it, and said he "could try" to get a write up of the other recommended services he's found, despite saying initially the car is perfectly fine... and somehow despite having the car picked up by koons concierge yesterday (September 7) at 11:45 AM we still don't have the car back and they can't give us an ETA on when they will bring it back (currently 10 AM on September 8). Not sure how they're keeping our car for almost 24 hours at this point, leaving my husband without a car to drive to work with... After 10 years of loyalty, we won't be back. read more

Koons Arlington Toyota - The service special Christian said he wasn't aware of and wasn't sure they could honor... right on their site... - Car Dealers Near Me - Arlington, Virginia

Received 4 messages to bring my car in for its final service. (20k) I scheduled the appointment in person for the following day . Was told In person the next day the service would not be complementary, in a condescending manner from the service desk. Manager , Christian, was unhelpful. Offered the tire rotation, but was told I would have to pay for the remainder of the service. Was looking to trade in my car, never coming here again with that type of service. read more

I wouldn't be posting this if this incident wasn't just the latest in many over the last year. I used to get all my RAV4's repairs done at Koons--we're talking a decade of good service, after we purchased the car from them. And starting with an attempt to buy my next car from them (hidden fees galore, rude sales tactics) and ending with today's attempt to get a flat fixed there, I've really given up on getting any decent service from Koons again. I got a screw in my tire a few days ago, approximately 3 inches from the corner where it curves, and Koons told me it "wasn't on a flat surface" so the tire would need to be replaced--costing $375--plus labor (what labor? Putting a tire on?) for another $350. That's $725 for fixing a flat. Two other reputable repair shops told me it could be repaired, so I had one of them do so, for a whopping $33. Do better, Koons. read more

Made an appointment for an oil change and was going to wait there. When I arrived they told me it would be a 3-4 hour wait. Why even make appointments when you're not going to honor them?! read more

Koons was bad 5 years ago, and they're laughably bad now. They quoted me $600 higher than DP auto for the exact same air conditioning fix. They quoted me $500 more for a simple heat shield. They will try to sell you an air filter every single time you go in. I hate their stupid business 101 tactic of asking, "how important is your car to you" in a condescending way while they try to fleece you with inflated prices. I won't be back. read more

I stopped by the dealership to learn about potentially purchasing a Toyota Highlander. The salesperson I was assigned unfortunately wasn't familiar with the differences in years and models (ie when carplay became available), which in itself was not great but not worthy of a one star review. He also stated they make a Highlander plug in hybrid, which wasn't a true statement. He later backtracked on that. He got his manager when things became more serious. When I inquired if I would be able to pay MSRP, the manager said I'd need to pay $10,000 over MSRP. I wonder how Toyota corporate would like to know that this dealership is charging 10K over MSRP. I'll be reaching out to Toyota corporate if I don't hear from Koons shortly. Toyota is known for providing strong value, and this behavior strikes me as contradictory with Toyota's brand. Now the brand to me stands for charging $10K over MSRP. read more

They saved my butt! Parts and service helped me fix a small engine compartment fire that was an accident by a well meaning employee. It should and would have cost 2k. It's my work truck and I would have been financially effected. I never needed more then oil changes but I always get my Toyota's here. Guess what Parts and Service are friggin amazing! Thank you! Thank you! Thank you! read more

Koons Arlington Toyota - I'd have no business presence without my work truck. I'm so, so grateful! It's the most humbling experience when people care about you. - Car Dealers Near Me - Arlington, Virginia

Just moved to Arlington and stopped by Koons to ask for their help on our new Toyota that we bought elsewhere a few months ago -- much appreciated Sergei helping us resolve our issue. read more

Recently had my 2022 toyota camry hybrid stolen and stripped coincidently two days after I received my oil change and tire rotation...haven't heard anything from toyota yet ...something isn't right at all read more

Please avoid coming to this dealership to get your car service maintenance, unless you don't mind getting ripped off. They wanted to charge me $130 for oil change, for my Corolla.... Usually it costs me $50-65. read more