After a very poor experience at the Baltimore office I went to Springfield and the process was…read morefine. I'm sorry I don't remember the salesman's name, but I think it was JD. The business office guy Reza was also good. Beware Hertz only provides 1 key for some reason.

Probably the most unprofessional experience I've had in the car business. I called ahead to confirm…read morea vehicle was in stock because I wanted to test drive it, and the representative assured me it was available and encouraged me to come in. When I arrived, I saw the vehicle in person and was ready to move forward. However, I was told I could not test drive the car unless I first completed a credit application, allowed my credit to be run, and financed through Hertz Financial -- despite already being pre-qualified with my own credit union. The explanation given was that they "don't want just anyone test driving certain cars," which was surprising and disappointing, especially after being invited to visit. As a serious buyer who had already secured financing, the requirement felt unnecessary and highly unprofessional. I was genuinely floored by the experience. For this to come from a national company made it even more shocking. Lesson learned.

I recently got a car here. It's difficult to shop with most dealers tell you no. But here they were…read moreable to work with me and got me into a Toyota Camry. I can't emphasize my gratitude for their due diligence and patience. Because of my credit history I didn't want to come in but they stayed with me, I'm grateful for that. I recommend anyone looking for a small dealership, that cares about what they are selling, cares about the customer buying and makes you feel as though they want your business beyond today. This is your spot, feel free to try them out.

This review is for their service dept. I have a Nissan dealership one mile from my house and their…read morecustomer and repair quality had been disappointing each time. I decided to take my 2019 Pathfinder ten miles away from my house to Nissan Springfield and was well worth the extra miles for a much better customer and repair quality service experience. The Service Advisor, Joe Robinson, made it a pleasant experience going to the dealership. He delivered on the expectation and timeline of when the work would finish on my vehicle. Thank you!

Called the service department and the shop Forman told me to just come in and he'll try to fit me…read morein. I have a 2019 one month old NV 2500 with a problematic sliding door that kept locking up in the closed position. While all the mechanics were busy Ronnie took time to research this annoying issue and found a service bulletin that said to adjust the strike plates alignment, then because that didn't do the trick he looked inside the door mechanism and found the door wasn't releasing because the upper latch needed adjustment, there is only one adjustment bolt he showed me and then fixed it. He proceeded to educate me on my new NV and helped me understand other things. Ronnie is to be commended for his superb customer service and attention to detail. While this service department doesn't have the greatest reviews I plan to give them my business! Thank you Ronnie! Alex.

The service portion of my visit on Thursday 30 July went well and deserved 5 stars. The reason…read morefor the downgrade is driven by what I consider an unsafe and reckless incident on the part of who I believe was a Priority employee, that I witnessed upon leaving Priority after the service was complete. When leaving Priority Toyota on 30 July at approximately 1225 PM, I was exiting the parking lot on the north side turning right on to Loisdale Road. I had come to a stop and was looking left at the oncoming northbound traffic to judge when I could proceed. I began to move forward on to Loisdale Road, when suddenly, from my right side, a silver vehicle traveling south in the left lane (I think it was a Toyota, but not sure) passed closely in front of me while making a left turn into the parking lot, causing me to slam on the brakes to avoid a collision. Through the rear view mirror I observed that the driver did not stop, but proceeded east through the parking lot and through the gate back to the rear area. I do not know if the driver was an employee of Priority. I believe this is the case however, because the vehicle went through the back gate - not normally where customers park or have access. Whomever the driver, his / her actions were reckless and unacceptable. Loisdale Road splits just north of the intersection referenced, so this driver made a conscious decision to illegally drive down the left lane on the left side of the median to enter the parking lot. I have to think that the driver saw me, but made no indication as such. Perhaps an employee, running late on their way back from lunch? I provided the above feedback through the standard "Rate Your Service" email received from Priority shortly after completion of service. Apparently, nobody at Priority felt obligated to follow up with me. We will continue to patronize Priority for our service needs, but I feel obligated to bring the above to managementʻs attention.

I received an email from Priority over the weekend advertising a promotion stating that they would…read more"beat any offer." Based on that promotion, I made an appointment for Saturday. When I arrived, I told the gentleman near the front door that I was there for my appointment. He looked me up and told me that Bahaa was the one I spoke to and was currently busy helping another customer. I said I didn't mind waiting. Instead, the sales associate began asking me questions about the vehicle I was looking for and who it was for. I explained that I was shopping for my wife, and he then asked for her information and entered it into the system. While I was there, I received a text message from Priority stating that I was late for my appointment. I showed the message to the sales associate, and he told me to ignore it. At that point, I assumed he and Bahaa had some type of arrangement where this associate would assist me while Bahaa was occupied with another customer. I explained to the sales associate that I had already received offers from two other dealerships and that I came to Priority specifically because of their "We Beat Any Offer" promotion. Unfortunately, the offer I received from Priority was actually higher than the other offers I had already received, and they were unwilling to beat them. If Priority is unable or unwilling to beat competing offers, then advertising "We Beat Any Offer" is misleading and sets an expectation that the dealership does not intend to meet. Since we could not come to an agreement, I left. Later that evening, I received a call from Bahaa asking why I had missed my appointment. I explained that I had, in fact, been at the dealership earlier that afternoon but that he had been assisting another customer. That conversation made me realize what I believe had happened: the sales associate who initially approached me was attempting to take over or potentially claim another salesperson's customer. Having worked in sales myself, I know that trying to take another sales associate's customer is not appropriate and, in my opinion, is extremely dishonest and unprofessional. Overall, this was a disappointing experience. The dealership's advertising created an expectation that they would beat competing offers, but they did not, and the way my appointment was handled left me with a very poor impression of the sales process and the professionalism of the staff.

Picked up my car 2 days ago and am SO happy with the service I received. I had to order due to low…read morestock but during the wait my salesperson, Kirk Etter, kept me updated. Kirk was great from the moment I first approached the dealership. First new car in years but Kirk walked me through all the new technology and features. He was never pushy and very pleasant to work with. Highly recommend Kirk.

This dealership cancelled my appointment with less than 1 minute notice (I had just parked) due to…read morerunning out of the part I was coming in to get replaced. I had this appointment scheduled weeks in advance. The service rep on the phone wasn't helpful either and said keeping track of that wasn't his job. Everything was very unprofessional.

Safford CDJR Fiat of Springfield made my son's 5th birthday absolutely unforgettable, and the…read moreexperience speaks volumes about the level of care they bring to every interaction. I initially reached out because my son is absolutely obsessed with Ram pickup trucks and all he wanted for his birthday was to see some "real Rams" up close. From that first email, Matt Johns, the sales manager, went above and beyond: he asked what my son's favorite colors were and had Ram trucks in those exact colors pulled up and waiting for us when we arrived, which made my five-year-old light up. He even had a special gift ready for my son, a thoughtful touch that made the visit feel especially personal. If this is any indication of how they treat customers who are actually purchasing a vehicle, their attentiveness, kindness, and willingness to go the extra mile are truly exceptional. I would highly recommend Safford CDJR Fiat of Springfield to anyone looking for a dealership that genuinely cares about people and creates memorable experiences, not just sales.

The service department returned my vehicle with deep scratches down to the metal and refused to…read moretake responsibility because I drove off before inspecting it. What makes that especially frustrating is that they sent me a pre-service walk-around video showing the scratches were not there. This was after I was initially told the scratches were already present. On the service visit before this one, I discovered that one of my wheels was missing a lug nut after I had already left the dealership. They took responsibility for that issue and replaced it, so the argument that nothing can be done simply because I left the lot is difficult to accept. I have routinely brought my vehicles here for service and have purchased multiple vehicles from this dealership. Over the years, I have spent more than $100,000 on vehicles here and well into five figures on service and repairs. After being a loyal customer for years, it is extremely disappointing to be treated this way when there is clear pre-service documentation of the vehicle's condition. I would not recommend bringing a vehicle here if you care about keeping it in pristine condition. This review is based specifically on my last two service visits with my personal vehicle.

Thank you Hoang! I purchased a used 2024 Subaru Crosstrek. Hoang was great to work with in every…read moreway!

Came in for my VIP oil change and multi-point inspection. The new facilities are nice, clean and…read morespacious but I'm sure the cost trickles down to the customers. :[ My regular service advisor isn't in, bummer. Richard has been my service advisor the last two visits. He's efficient, nice, helpful and informative. I appreciate the service videos (thanks Dean!) that are sent so I can compare from one visit to the next as well as "lay eyes on the issues and repairs". The videos support subtitles which is also helpful when I don't catch what's being said in the video.

Army Service-member reviewer here! Both the management and staff at Action Preowned have made this…read morethe most pleasant car purchase I have ever had in my life. Ben took a very human approach to my needs, no fast talk, didn't bait and switch, was fully transparent about everything financially and then some! I was so glad I found this dealership looking for a 2017 Giulia Quadrifoglio and most of their cars were leased and European. Which means your going to get a car that the dealership HAD to keep in tip top shape to get business. I came with a 2016 Chrysler 200c that was depreciating faster than I could pay down on the market and was worth beans. I was stuck with a monthly payment that was %100 more the value of the car. I needed to get out of this car fast! Ben was truly patient with my buying process and showed me all the vehicles that were of great value at cost AND at resale! I took some days to research Carfax and do the numbers myself. In the end I didn't get the 2017 Quadrifoglio and chose to go with a 2017 Audi A4 2.0T Quattro Premium Plus with 24,000 miles in mint condition that was still under warranty! Ben helped me balance my negative equity to where I didn't have ANY crazy numbers on new purchase, got me an extended warranty up to 100,000 miles, and my monthly payment was small increase from my previous payments! They even offered me MORE for my car than the actual Chrysler dealership!! Now I'm a happy Audi owner. Side bar here. I will never again purchase an American sedan as their value depreciates ridiculously fast and I am so disappointed in Chrysler for what they did to their 200 owners - unless it's a Corvette, Demon, Camaro, Wrangler, or Escalade don't get it. Honestly looking forward to my next purchase from these guys just because of how they treated me and my situation as a customer and Service-member. 5 - Stars.

Advertisement discloses $999 dealer fee but not the additional $1495 fee that Diego, the manager,…read moreclaims is a "state mandated inspection fee". Problem is there is this thing called the internet and in six seconds flat I confirmed that is BS. Plus he was downright rude. When I mentioned it would be good for them to properly disclose all their dealer fees he argued that it was disclosed online (which it was not - only the $999 was, and that it was a state required inspection fee anyway, which is a LIE. Dishonest marketing. If they lie about state required fees that are not real what else are they lying about? Stay away.

I called ahead to ask if walk-ins were being accepted for an oil change. The phone was answered…read moreimmediately, as in K&B does not have an automated system to navigate through. Great! Upon arrival, I was welcomed and after filling out the intake form, my vehicle was brought into the garage for service. The lobby is very nice! There's comfortable seating, air purifiers, a coffee maker with assorted options, tv, relaxing music, and gorgeous live plants. As I waited, there was a steady flow of new and repeat customers. It was a great vibe. K&B's pricing is transparent and fair. They ran a complete diagnostic and I agreed with their honest recommendations. I am very happy I found this place!

If you have a Japanese or Korean used car, they're the specialists if you don't want to pay…read morestealership prices. Service is done on a first come first serve basis, no appointments required. They'll be honest with you about the work you need and don't need. Waiting area is clean and has cold water, and coffee. So far they've done a a/c compressor replacement, transmission fluid, and an oil change and I plan on continuing on taking my 10+ year old Toyota to them because I trust their care and attention. Thank you, K&B!