Probably the most unprofessional experience I've had in the car business. I called ahead to confirm…read morea vehicle was in stock because I wanted to test drive it, and the representative assured me it was available and encouraged me to come in. When I arrived, I saw the vehicle in person and was ready to move forward. However, I was told I could not test drive the car unless I first completed a credit application, allowed my credit to be run, and financed through Hertz Financial -- despite already being pre-qualified with my own credit union. The explanation given was that they "don't want just anyone test driving certain cars," which was surprising and disappointing, especially after being invited to visit. As a serious buyer who had already secured financing, the requirement felt unnecessary and highly unprofessional. I was genuinely floored by the experience. For this to come from a national company made it even more shocking. Lesson learned.

After a very poor experience at the Baltimore office I went to Springfield and the process was…read morefine. I'm sorry I don't remember the salesman's name, but I think it was JD. The business office guy Reza was also good. Beware Hertz only provides 1 key for some reason.

Called the service department and the shop Forman told me to just come in and he'll try to fit me…read morein. I have a 2019 one month old NV 2500 with a problematic sliding door that kept locking up in the closed position. While all the mechanics were busy Ronnie took time to research this annoying issue and found a service bulletin that said to adjust the strike plates alignment, then because that didn't do the trick he looked inside the door mechanism and found the door wasn't releasing because the upper latch needed adjustment, there is only one adjustment bolt he showed me and then fixed it. He proceeded to educate me on my new NV and helped me understand other things. Ronnie is to be commended for his superb customer service and attention to detail. While this service department doesn't have the greatest reviews I plan to give them my business! Thank you Ronnie! Alex.

Hey this was my first time at this dealership I've had really bad experience at a different…read moredealership in Alexandria so I wanted to try something different this is even closer to my house I had such a great experience I went in for an oil change they did a whole work up my car and I really was very pleased with the service I was in an out they did a great job especially my service advisor he was outstanding if you're looking for a great service on your vehicle on your Nissan come and visit Joe Robinson he really went above and beyond to make my experience at this dealership the best and let him know Ms. Ramos sent you

Jonathan was great. Very down to earth and patient. I appreciate being able to work with him.read more

The service portion of my visit on Thursday 30 July went well and deserved 5 stars. The reason…read morefor the downgrade is driven by what I consider an unsafe and reckless incident on the part of who I believe was a Priority employee, that I witnessed upon leaving Priority after the service was complete. When leaving Priority Toyota on 30 July at approximately 1225 PM, I was exiting the parking lot on the north side turning right on to Loisdale Road. I had come to a stop and was looking left at the oncoming northbound traffic to judge when I could proceed. I began to move forward on to Loisdale Road, when suddenly, from my right side, a silver vehicle traveling south in the left lane (I think it was a Toyota, but not sure) passed closely in front of me while making a left turn into the parking lot, causing me to slam on the brakes to avoid a collision. Through the rear view mirror I observed that the driver did not stop, but proceeded east through the parking lot and through the gate back to the rear area. I do not know if the driver was an employee of Priority. I believe this is the case however, because the vehicle went through the back gate - not normally where customers park or have access. Whomever the driver, his / her actions were reckless and unacceptable. Loisdale Road splits just north of the intersection referenced, so this driver made a conscious decision to illegally drive down the left lane on the left side of the median to enter the parking lot. I have to think that the driver saw me, but made no indication as such. Perhaps an employee, running late on their way back from lunch? I provided the above feedback through the standard "Rate Your Service" email received from Priority shortly after completion of service. Apparently, nobody at Priority felt obligated to follow up with me. We will continue to patronize Priority for our service needs, but I feel obligated to bring the above to managementʻs attention.

Picked up my car 2 days ago and am SO happy with the service I received. I had to order due to low…read morestock but during the wait my salesperson, Kirk Etter, kept me updated. Kirk was great from the moment I first approached the dealership. First new car in years but Kirk walked me through all the new technology and features. He was never pushy and very pleasant to work with. Highly recommend Kirk.

This dealership cancelled my appointment with less than 1 minute notice (I had just parked) due to…read morerunning out of the part I was coming in to get replaced. I had this appointment scheduled weeks in advance. The service rep on the phone wasn't helpful either and said keeping track of that wasn't his job. Everything was very unprofessional.

I had a great experience with them, I bought an M8 sight unseen from out of state from Bimmer…read moresales... Sean, the owner, personally picked me up from the airport and took me to a fine Persian restaurant where we ate Kabobs together. When we arrived at their state-of-the-art facilities in Northern VA the car was pristine and even better than advertised. They gave me a complimentary FULL tank of gas and followed up to make sure I made the drive home safely. I would HIGHLY recommend them to anyone looking for a pre-owned BMW. PS: My only gripe was that I had vicious diarrhea as soon as I arrived home from my meal with Sean, as it turned out, the Kabob place wasn't in fact persian but ARAB instead.

Bought a used car from Sean and his team. I was traveling in to pick up the car and they had it…read morenicely prepped, independently inspected and all set. Title and all paperwork arrived promptly. All in all, a great experience. Was very easy to communicate with Sean via text and phone.

Safford CDJR Fiat of Springfield made my son's 5th birthday absolutely unforgettable, and the…read moreexperience speaks volumes about the level of care they bring to every interaction. I initially reached out because my son is absolutely obsessed with Ram pickup trucks and all he wanted for his birthday was to see some "real Rams" up close. From that first email, Matt Johns, the sales manager, went above and beyond: he asked what my son's favorite colors were and had Ram trucks in those exact colors pulled up and waiting for us when we arrived, which made my five-year-old light up. He even had a special gift ready for my son, a thoughtful touch that made the visit feel especially personal. If this is any indication of how they treat customers who are actually purchasing a vehicle, their attentiveness, kindness, and willingness to go the extra mile are truly exceptional. I would highly recommend Safford CDJR Fiat of Springfield to anyone looking for a dealership that genuinely cares about people and creates memorable experiences, not just sales.

The service department returned my vehicle with deep scratches down to the metal and refused to…read moretake responsibility because I drove off before inspecting it. What makes that especially frustrating is that they sent me a pre-service walk-around video showing the scratches were not there. This was after I was initially told the scratches were already present. On the service visit before this one, I discovered that one of my wheels was missing a lug nut after I had already left the dealership. They took responsibility for that issue and replaced it, so the argument that nothing can be done simply because I left the lot is difficult to accept. I have routinely brought my vehicles here for service and have purchased multiple vehicles from this dealership. Over the years, I have spent more than $100,000 on vehicles here and well into five figures on service and repairs. After being a loyal customer for years, it is extremely disappointing to be treated this way when there is clear pre-service documentation of the vehicle's condition. I would not recommend bringing a vehicle here if you care about keeping it in pristine condition. This review is based specifically on my last two service visits with my personal vehicle.

Thank you Hoang! I purchased a used 2024 Subaru Crosstrek. Hoang was great to work with in every…read moreway!

Came in for my VIP oil change and multi-point inspection. The new facilities are nice, clean and…read morespacious but I'm sure the cost trickles down to the customers. :[ My regular service advisor isn't in, bummer. Richard has been my service advisor the last two visits. He's efficient, nice, helpful and informative. I appreciate the service videos (thanks Dean!) that are sent so I can compare from one visit to the next as well as "lay eyes on the issues and repairs". The videos support subtitles which is also helpful when I don't catch what's being said in the video.

Advertisement discloses $999 dealer fee but not the additional $1495 fee that Diego, the manager,…read moreclaims is a "state mandated inspection fee". Problem is there is this thing called the internet and in six seconds flat I confirmed that is BS. Plus he was downright rude. When I mentioned it would be good for them to properly disclose all their dealer fees he argued that it was disclosed online (which it was not - only the $999 was, and that it was a state required inspection fee anyway, which is a LIE. Dishonest marketing. If they lie about state required fees that are not real what else are they lying about? Stay away.

Prices listed online are fake. They say 31,500 but if you go there its actually 37,500.read more

If you have a Japanese or Korean used car, they're the specialists if you don't want to pay…read morestealership prices. Service is done on a first come first serve basis, no appointments required. They'll be honest with you about the work you need and don't need. Waiting area is clean and has cold water, and coffee. So far they've done a a/c compressor replacement, transmission fluid, and an oil change and I plan on continuing on taking my 10+ year old Toyota to them because I trust their care and attention. Thank you, K&B!

I felt I could trust them to be honest immediately. He told me what was needed now and what could…read morewait. Enjoyed the friendliness and openness.