Called the service department and the shop Forman told me to just come in and he'll try to fit me…read morein. I have a 2019 one month old NV 2500 with a problematic sliding door that kept locking up in the closed position. While all the mechanics were busy Ronnie took time to research this annoying issue and found a service bulletin that said to adjust the strike plates alignment, then because that didn't do the trick he looked inside the door mechanism and found the door wasn't releasing because the upper latch needed adjustment, there is only one adjustment bolt he showed me and then fixed it. He proceeded to educate me on my new NV and helped me understand other things. Ronnie is to be commended for his superb customer service and attention to detail. While this service department doesn't have the greatest reviews I plan to give them my business! Thank you Ronnie! Alex.

Hey this was my first time at this dealership I've had really bad experience at a different…read moredealership in Alexandria so I wanted to try something different this is even closer to my house I had such a great experience I went in for an oil change they did a whole work up my car and I really was very pleased with the service I was in an out they did a great job especially my service advisor he was outstanding if you're looking for a great service on your vehicle on your Nissan come and visit Joe Robinson he really went above and beyond to make my experience at this dealership the best and let him know Ms. Ramos sent you

The service portion of my visit on Thursday 30 July went well and deserved 5 stars. The reason…read morefor the downgrade is driven by what I consider an unsafe and reckless incident on the part of who I believe was a Priority employee, that I witnessed upon leaving Priority after the service was complete. When leaving Priority Toyota on 30 July at approximately 1225 PM, I was exiting the parking lot on the north side turning right on to Loisdale Road. I had come to a stop and was looking left at the oncoming northbound traffic to judge when I could proceed. I began to move forward on to Loisdale Road, when suddenly, from my right side, a silver vehicle traveling south in the left lane (I think it was a Toyota, but not sure) passed closely in front of me while making a left turn into the parking lot, causing me to slam on the brakes to avoid a collision. Through the rear view mirror I observed that the driver did not stop, but proceeded east through the parking lot and through the gate back to the rear area. I do not know if the driver was an employee of Priority. I believe this is the case however, because the vehicle went through the back gate - not normally where customers park or have access. Whomever the driver, his / her actions were reckless and unacceptable. Loisdale Road splits just north of the intersection referenced, so this driver made a conscious decision to illegally drive down the left lane on the left side of the median to enter the parking lot. I have to think that the driver saw me, but made no indication as such. Perhaps an employee, running late on their way back from lunch? I provided the above feedback through the standard "Rate Your Service" email received from Priority shortly after completion of service. Apparently, nobody at Priority felt obligated to follow up with me. We will continue to patronize Priority for our service needs, but I feel obligated to bring the above to managementʻs attention.

I rarely leave negative reviews, but this experience was extremely frustrating…read more When I first arrived, I was very impressed with the staff. The first employee I met was friendly, professional, and helpful. My service advisor, Marvin, was also pleasant during check-in, and I initially planned to leave a positive review. Unfortunately, the experience went downhill because of the lack of communication. I provided my correct phone number and expected to receive updates about my car throughout the day. Instead, I spent the entire day waiting without receiving a single call or text. I repeatedly called the dealership trying to get a status update and was continually routed to voicemail. At one point, I finally reached someone who assured me they would not put me on hold and that they would get an update for me. Instead, I was left on hold for over 30 minutes and then transferred to someone else's voicemail. By this point, I had spent hours trying to get a simple update. When I called again, I was finally told that Marvin had already left for the day without ever contacting me. I was shocked and frustrated. I had dropped off my car in the morning and spent the entire day waiting for information, only to find out near the end of the business day that my advisor had already gone home. After expressing my frustration, I was told that I could come pick up my car, which I did around 6:15 PM. What makes this especially disappointing is that the entire situation could have been avoided with a simple phone call or text message. Had someone taken a few seconds to update me using the phone number I provided, I would not have spent nearly three hours making calls, sitting on hold, being transferred, and trying to track down basic information about my car. I understand that service departments are busy, and I respect the hard work that goes into servicing customers. However, communication is a critical part of customer service, and on this visit it was completely lacking. The staff I met in person were great, but the follow-up and communication were among the most frustrating customer service experiences I have had.

Picked up my car 2 days ago and am SO happy with the service I received. I had to order due to low…read morestock but during the wait my salesperson, Kirk Etter, kept me updated. Kirk was great from the moment I first approached the dealership. First new car in years but Kirk walked me through all the new technology and features. He was never pushy and very pleasant to work with. Highly recommend Kirk.

If you're looking for a salesperson who treats you with respect and genuine kindness, go see Peter…read moreNartey at Priority Toyota of Springfield. I had been shopping around hard at various dealerships and online platforms (Carvana, Autotrader, etc.) for a 2026 Tacoma TRD Pro. Despite the competition, Peter won my business because he made me feel like a person from day one. He was incredibly accommodating and focused on getting me the best deal possible, including my military discount and price matching. This was by far the easiest car-buying process I've gone through out of the seven cars I've owned. Exceptional service!

I had a great experience with them, I bought an M8 sight unseen from out of state from Bimmer…read moresales... Sean, the owner, personally picked me up from the airport and took me to a fine Persian restaurant where we ate Kabobs together. When we arrived at their state-of-the-art facilities in Northern VA the car was pristine and even better than advertised. They gave me a complimentary FULL tank of gas and followed up to make sure I made the drive home safely. I would HIGHLY recommend them to anyone looking for a pre-owned BMW. PS: My only gripe was that I had vicious diarrhea as soon as I arrived home from my meal with Sean, as it turned out, the Kabob place wasn't in fact persian but ARAB instead.

Bought a used car from Sean and his team. I was traveling in to pick up the car and they had it…read morenicely prepped, independently inspected and all set. Title and all paperwork arrived promptly. All in all, a great experience. Was very easy to communicate with Sean via text and phone.

Outstanding experience - Been buying and leasing vehicles for over 30 years - by far, the…read moreexpertise, knowledge, promptness and professionalism of Kasim (Sales Associate), Lauren (Sales Manager) and Zubair (Finance Director) is top notch - they absolutely raised the bar. From being welcomed in to driving out in a new 2026 JEEP, the experience was efficient, transparent and hassle free... The entire process took less than 90 mins... I am a customer for life. Thank you!!

Safford CDJR Fiat of Springfield made my son's 5th birthday absolutely unforgettable, and the…read moreexperience speaks volumes about the level of care they bring to every interaction. I initially reached out because my son is absolutely obsessed with Ram pickup trucks and all he wanted for his birthday was to see some "real Rams" up close. From that first email, Matt Johns, the sales manager, went above and beyond: he asked what my son's favorite colors were and had Ram trucks in those exact colors pulled up and waiting for us when we arrived, which made my five-year-old light up. He even had a special gift ready for my son, a thoughtful touch that made the visit feel especially personal. If this is any indication of how they treat customers who are actually purchasing a vehicle, their attentiveness, kindness, and willingness to go the extra mile are truly exceptional. I would highly recommend Safford CDJR Fiat of Springfield to anyone looking for a dealership that genuinely cares about people and creates memorable experiences, not just sales.

We had a great salesperson, Kevin K. He was patient and knowledgeable. It did take a long time…read morewaiting on the finance team but overall happy with the experience and would recommend them. We've had the Crosstrek for 7 months & love it!

Sam Rashid Finance & Insurance Manager was very helpful and patient working with my wife and I. He…read morehad a sense of humor that we appreciated. He respected our opinions and concerns with ideas we proposed and cooperated with changes. His no pressure and willingness to listen made our transaction much more pleasant and enjoyable. 5 Stars all the way

Advertisement discloses $999 dealer fee but not the additional $1495 fee that Diego, the manager,…read moreclaims is a "state mandated inspection fee". Problem is there is this thing called the internet and in six seconds flat I confirmed that is BS. Plus he was downright rude. When I mentioned it would be good for them to properly disclose all their dealer fees he argued that it was disclosed online (which it was not - only the $999 was, and that it was a state required inspection fee anyway, which is a LIE. Dishonest marketing. If they lie about state required fees that are not real what else are they lying about? Stay away.

Don't waste your time, And don't waste your money on one of their BS warranties. They will sell you…read morea car, but You better pray Nothing goes wrong with it. All of the hype around the Warranty they provide is unwarranted if they aren't going to honor it. They demanded that I have the car towed from Maryland to Virginia, which cost over $200, Just to turn around and deny me Service out of spite after I was told I had all-around coverage . Granted, I was buying a Tesla so the Warranty I purchased intentionally because I didn't want any problems. So now let's do this the legal way since you sold me a Conveyance under false pretenses. The Warranty states for me to have repairs done at the shop where purchased, but the shop denied me Service because I retained my rights to any compensation. They only want your money. This is the second time the Warranty company Fidelity Denied two claims, And the dealership denied me service. After paying $200 to have it towed now I have to pay another $200 to have it towed to a professional shop that goes by the name of craftsman auto care