The staff at Driven was so helpful. I lost my brakes and was unable to move my vehicle. Driven has…read moretheir own towing truck so they were able to come pick up my vehicle and take it to their shop. They were very responsive and I needed my car so they tried to repair it as fast as possible. The communicated the issues to me. The pricing was very reasonable in my opinion compared to other places I've seen. I'm glad they were there to help me in a time of need.

Just had an unfortunate experience with this business. After install of door window switch, my car…read morebattery was drained. I returned my car to them and they recharged my battery, but did not check their installation of the door switch or advise me to bring the car back in to check the fuse box. subsequently, I took my vehicle to the dealer and they were able to perform the drain test and install a new door window switch. The window switch purchased at Driven Autorepair was under warranty and the manager wouldn't give me a refund on the defective part. I was the part could only replaced. Advising potential customers of their policy and you have no choice other than to use their services when a part is under warranty. The manager would not take fiscal responsibility for the potential faulty part they purchased and/or the potential faulty installation they provided on my car. I lost over $800 dollars trusting the integrity of the services provided by this company. Buyer Beware!

Fast service quick turn around time. It took less then three days to get the car repaired.read more

Very accommodating for tire repair. Saw a screw on my tire while putting air. Called a couple of…read moreplaces but they were the ones to be able to get me in for service before I had flat. Really appreciated this.

My go to shop for repairs. They work fast and get your car fixed correctly. As a woman, I feel safe…read morecoming here and don't feel like I am being overcharged for that. My car has been serviced here a few times and I will continue to support this shop.

Went in for an oil change and they ended up breaking my oil filter cap and charged me for the…read morereplacement. Dirty business ethics, i do not recommend at all.

I purchased my 2007 Toyota Corolla brand new at a Toyota dealership (Not Ourisman) and have driven…read moreit for nearly 130,000 miles. For the majority of its lifespan, from 2008 through 2025, I consistently took the car to Ourisman Fairfax for scheduled maintenance every 5,000 miles. After recently moving farther away from Fairfax, I took my car to a local mechanic for service. During this visit, I learned that the transmission fluid had never been changed. This realization was deeply disappointing, especially since I had trusted a reputable Toyota service center to perform all necessary fluid changes over the years. Despite being charged for fluid changes, the transmission fluid--an essential maintenance item--was overlooked. I also own a Toyota Sienna, which is due for maintenance soon. Given my recent experience, I am concerned that I may encounter the same issue with this vehicle. I plan to update or write another review regarding the outcome after its next service appointment.

Based on the campaign and recall notice to prevent corrosion, I took my car to the service center…read more After the inspection and services were completed, I drove home and only realized the issue after returning home. I noticed that the rubber trunk weatherstripping had been lifted off and left unsecure/was not secured back in place. According to the paperwork, the technician who worked on my vehicle was Seung Lee. This was a waterproofing treatment, but leaving an unsecured rubber seal could become pinched or damaged, potentially leading to further issues for the customer. Last year, their technician left a greasy mark on the side door panel after a scheduled oil change. There is an inconsistency in their service quality. I am very disappointed with the quality of the inspection and services.

Avoid this place at all costs. DO NOT TRUST THESE PEOPLE. One of those places that would deserve…read morezero stars. AAA towed me here after my car broke down. I needed it repaired quickly and it took over a week, which I can forgive, but what I cannot get past is that they did not do the repairs they charged me for. They claimed they replaced several items including heating hoses and the thermostat housing, but not long after I started having problems with the system again. I was able to take it to my longtime mechanic for that (out of state, otherwise I would have gone there in the first place), and they found the components had not been replaced at all. Nearly $1000 worth of "repairs," and largely wasted. (Not to mention the additional several thousands' worth they tried to upsell me on, but luckily I wasn't that stupid.) Awful business. I'd sue if only I'd been a bit better about record-keeping. Whatever you do, do not make the same mistake i did - take your car anywhere else rather than dealing with these crooks.

Laughably incompetent. They messed up the alignment worse than it was originally. Steering wheel…read morewas crooked, measurements were in the red on their own sheet. Mistakes happen, so I came back and asked to redo the alignment, showed them their own sheet and said the wheel was crooked after the alignment. They said (1) they don't do rear alignments on Toyotas (???), (2) the car has unspecified issues that don't allow it to be aligned, (3) they would need additional payment to do the steering wheel correction. When I pressed them on what the issues were, they refused to commit to anything. Nothing was written down. Truly baffling that these people are running a real shop. I asked to talk to the alignment tech and they said he can't speak English. So how can he understand anything? Is he just guessing? I'm willing to bet they don't have anyone trained and that they're just winging it on each alignment. I talked to Rose and Arbor (blond ponytail man). They kept pushing for more money, and they said I already got an alignment so I shouldn't be greedy. Very rude while I spoke very politely. I went to Midas down the street and they fixed it. No issues with the car were identified, perfect alignment, 45 minutes. The before measurements (after Firestone's alignment) were way off. Extremely unprofessional. Go here if you want your car to go 4 different directions while driving straight!