prime Motors business is a really good place to get a car easy and quick. Really nice people very informative very up front.

After reading these reviews. I wish I saw some of them before spending 3 and a half hours there earlier this week. This dealership is exactly what is wrong with the car industry. I got an out the door price on one of their cars before I made the 40 minute drive to the dealership. Then when I arrived. The cars doors weren't working which was not disclosed. They wouldn't sell me the car unless I paid for a $3,000 warranty and $1,200 gap protection. Absolutely despicable ownership. Truly a place to avoid. Doubt they will be in business much longer. read more

This dealer refused to honor their own online out‑the‑door price and would not provide a buyer's order I could take to my bank. They insisted on high, non‑negotiable fees and pushed their own financing instead of working with my existing pre‑approval. When I tried to make a reasonable counteroffer that was about 900 less than their online OTD quote, they chose not to work with me. I won't be returning and I wouldn't recommend them to anyone who needs to use outside financing or wants transparent pricing. read more

DO NOT DO BUSINESS WITH PRIME MOTORS. When I got to the dealership, Diab instructed me to wait in the creepy waiting-room in the basement. When I went out to see the car, I saw how dirty the car was. I asked Diab for the specs, he was clueless. He made no attempt to look like he knew what he was doing.. After the test drive, I told Diab I want to put down a deposit and return to complete the purchase. Diab said 'we will take things one step at a time'. I asked him what he meant. He said I have to first do a credit application. I told him that I have my own financing. He said that I still have to do a credit application. I completed the credit application in ten minutes. 45 minutes later, we met the manager. The loan he offered was 18.99% APR. I told him that I plan to use my own financing, he laughed and said 'with that many years and that many miles, nobody will finance this car. These are your only options'. With interest, I would pay $10,000 more than the price of the car. I asked him how much the sales price is, he stated that it is $11k with the extended warranty. I told him I am not getting the warranty. He said no bank will finance this car without a warranty. I knew it's illegal for a dealership to force a warranty. I told Maurice I would return with my own financing. He laughed me out of his office. I went to the dealership, preapproval in hand. When Maurice started on the paperwork, he put the sale price $500 more than the price. He tried to convince me that he had the right price. I pulled up the listing and he had no option left but to change the price to the correct one. I saw that a safety inspection was performed three days prior. Seeing this put my mind at ease. I noticed that the processing fee was a $1,650 I asked Maurice what that fee covers, he yelped 'It's the cost of doing business. Doing business in the City of Arlington is more expensive than Chantilly' I nearly burst out laughing when he said 'City of Arlington'. He doesn't know that Arlington is a county. Again, I asked him to explain what fee covers, he got upset and started crying. I told him to relax and that I still want to buy the car. When I got in the car, I noticed was that the gas was nearly empty and the 'oil change due' sign came on. I took the car to a mechanic to do an oil change and inspection of the car. The mechanic said this is the worst car he's ever seen. He said there is no way the car would pass a safety inspection. I called Maurice to tell him how bad of a car he sold me. He very arrogantly kept calling me brother-man and said I have to get a state inspector to provide an estimate for what the car is worth. I already knew Mauricelied because inspectors don't provide estimates. But I indulged his lies. I asked Maurice if the estimate is lower than the sale price, will he refund me the difference? He said ' brotherman, lets' just take things one step at a time'. I took the car to a safety inspector. The car failed the safety inspection. The inspector said that the inspection report is undoubtedly fraudulent and I should immediately report Prime Motors to the State Police. The next day, I showed Maurice the safety inspection. He said he'll take care of the issues. When I asked him to circle which items he will take care of, he said 'why should I do that?' I told him that I'd like to know what specifically he will take care of. He replied with 'look brotherman, I'm a very transparent man'. The next day, I dropped off the car. 12 days later, Maurice calls and says that the car is ready. He tried lying about how safety inspectors have leeway in making their judgements. I pretended to believe his lies. When I picked up the car. I asked Maurice if he had a new safety inspection done. He said no. I figured this was fine as his inspector was already proven to be fraudulent. I drove straight to the safety inspector. He said that the high mount brake light and fog lights were still not working. I was, again disappointed but not surprised. I called Prime Motors again to tell them that they had not fixed these problems they promised to. Maurice started crying and yelling 'look brotherman, I've already done so much for you. I spent $800 replacing the brakes, I'm losing money on the car'. Hearing this, I decided that paying for the rest of the repairs was superior to dealing with him. Also he did not actually replace the front brakes. His shop simply scraped the rust off and put them back on. I reported the fake inspection report to the VA State Police. read more

Prime Motors was super helpful with our purchase of our Toyota. All the staff was very helpful, kind, patient, and informative during the process. I recommend definitely considering them if you're looking to get a car. read more

Absolutely a scam - stay away from Prime Motor! They promised to handle the registration for us, and when it was time to sign the paperwork, they told us everything was included. We trusted them and signed. Later, when we went back, they only gave us the title, not the registration or license plates like they promised. They also listed the car on Carfax for $16,950, but when it came time to pay, they had bumped the price up to $18,000, and added another $1,500 in extra fees! That's $2,550 more than what was advertised. When I confronted them, they denied ever saying they'd cover the registration - even though I had a recording proving they did! Their excuse? "That's only if you finance, not pay cash." That makes absolutely no sense. Why would paying cash mean worse service? These people are dishonest and shady. Avoid Prime Motor at all costs. Don't let them scam you like they scammed us. read more

Prime Motors - Used Car Dealers Near Me - Arlington, Virginia

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Buyers beware please take your business anywhere else. Especially if you are not knowledgeable of the used car industry. Listen to the bad reviews do not overlook. They may have gotten some friends to positively review this place but the truth behind this business is a different reality. On April 28th 2025 my elderly mother was in desperate need of a vehicle. She had been saving for a down payment. She doesn't have much credit so decided on Prime motors. As they work with various creditors. She had been saving for a down payment. She met with Angel, he showed her a 2016 KIA SORENTO LX. The fist red flag was that it came out with a flat. He assured her this was ok and they put air on the tire. As I mentioned my mother has little knowledge of the used car buying process and was in desperate need. When it was all done she was excited to take home her "new vehicle" the very next day the check engine light came on and the vehicle would not turn on. She reported this and they told her that it was just the battery and they would replace it. So they did and reset the check engine light. On May 1st, 2025, the car broke down again. It wouldn't even pass emissions. It needed brake pads, rotors, and struts. On May 6, 2025, the dealer said they replaced all of those items and did the emissions. During this time they kept telling her well you bought a used car you can't expect no issues. She asked to return it and they told her she could not. During this time they also had her come into the dealer to call the lender and coached her into telling the lender that all was good with the vehicle so that it would pass the underwriting process. Keep in mind since the second day she kept asking to return the vehicle and the dealership refused. They told her they do not care if she sues. Even though it immediately broke Down. Since this date the car has broken down multiple times. Finally on July 3rd 2025 the car broke down while my mother was driving. It had to be towed an hour away to her parking lot. We tried replacing the starter which was completely rusted. This did not fix the issue. The car now sits in the parking lot nor drivable and she has to make the car payments. Since then she has relied on rides from us, Uber, bus. My mother is elderly and this is not feasible. All savings went into this vehicle. We recently ran a carfax on our own and found out it has been in two accidents which were not disclosed. In addition to this we now Know they get the cars from auction. This Car Sat with them since September 2024 until they found my mother to unfortunately offload it to. We understand they are about the bottom line and commissions. However, this should never come at the price of taking advantage of people who lack knowledge and who they know are in a desperate situation. There is not one ounce of good faith effort from this business. Even when they say to call them their voicemail is too full to leave a message. This is bad business practice. Do not buy here. They are dishonest all around. Even after they see a bad review, they have people write good reviews to try to hide the bad ones. Trust me dishonesty will never be rewarded and bad business practices will Eventually catch up. read more

Prime Motors - This is the condition of the starter that was on the vehicle. Even after paying someone to replace the car is not drivable. - Used Car Dealers Near Me - Arlington, Virginia

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Advertised price, when we arrived and were signing the papers there was magically a 1500$ fee for reconditioning (in addition to the advertised price) and a 1200$ document fee ( this was expected). They tried to add an extended warranty also, which we made them take off. After waiting all night the battery on the car was dead and rather than go get one, i had to get one myself. Now for the 1200$ document fee I am still waiting for tags weeks later. I've never waited more than 2 weeks for MD tags on any vehicle i have bought. At this point i am unsure if they actually have a title for this car. It may end up being a huge mess, I hope not. read more

There should be an option for 0 stars and truly wished I had read the reviews before becoming a victim of this unscrupulous business. The very best thing I can say to anyone is STAY AWAY from this business and their Global Lending Finance Company. These people lie and manipulate while they live outside of morals and consequences. They have no desire to assist people with the actual purchase of a decent vehicle; they are more interested in the sales and destruction of one's life. These people are Dishonest, cheat and take advantage of people's vulnerabilities. I went there to procure a vehicle in July 2024 (a birtbday gift to myself after saving and being without a vehicle for many years and as an opportunity to get thru my anxiety of driving) only for the vehicle being inoperable less than 30 days later. First; upon picking the vehicle up there was a transmission fault alert on the dash and was told they had repaired it; only to discover not only that it wasn't repaired (as the same transmission fault alert re-emerged), but it had a major mechanical problem that prevented me from even driving it a mile. I was gaslighted many times upon calling in to get some resolve, and in my state of disappointment, anger and frustration my depression became worse and was so hurt I completely shut down as I couldn't believe that this happened to me. I took such a great loss ($3,000 down payment, $800 in monthly payment; $1000 in car insurance with a 29% interest)...yeah that happened and needless to say I feel like such the idiot..and to add insult to injury the finance company placed an involuntary repossession on my and my daughter's credit (which she was attached as a co-signer) with the audacity of indebtedness. I don't know why there aren't more people speaking out but something needs to be be done about these unethical and fraudulent businesses operating in the guise of helping people. I know it took me some time to even get here to write this review; but the way I was exploited and swindled by these people I know it is my duty to WARN everyone. Please save yourself the anguish, anxiety and disgust! STAY AWAY FROM Prime Motors and Global Finance Company! God Be With You! Hmmmm...wonder if all victims can file a class action lawsuit??? read more

Prime Motors - Transmission Fault Alert on Dash that was supposed to have been repaired! - Used Car Dealers Near Me - Arlington, Virginia

Do not even bother. I read some of these reviews before I went but wanted the car, so I was going to give it the benefit of the doubt. I was wrong. The general manager tried to add on $5000 in fees to the listing price when we sat down to negotiate - way above a fair price for that car, claiming he would lose money if he didn't charge that price. Classic bait and switch, getting you to come in when you see the low price online, but charge way more in-person after you've invested time and money to prepare to buy the car. The entire place is misogynistic, slimy, and chaotic. When I took the car I was planning to buy for a PPI, the mechanic told me they stopped doing business with Prime Motors because they asked the mechanic to be "nice" about the cars when people took them in. That should tell you everything you need to know. Do not go here. read more

Don't buy anything from this place they will scammed you.they will tell you to buy the car and they will fix it later, don't believe them after you buy the car they will not answer the phone, read more

good energy, everyone was very nice and polite. very busy but a lot of cars to choose from.

Jose did a great job in helping me with the car, how every when it came to checking the car out the pictures on their website were nothing like what the car looked like in person, and the price on their webiste said 19,500 and some how when it came to buying it the out the door price was 24,500, 5,000 dollars in taxes and fees? read more

Cj and alberto really helped me get the car I wanted. I highly recommend you go to prime motors. They have great cars, work with all credit, and have great customer service. read more

I came to buy this dream car for my mom. I'm so excited thanks thanks to prime motors and Alberto the general manager. read more

Prime Motors - 2014 LX570 - Used Car Dealers Near Me - Arlington, Virginia

DO NOT DO BUSINESS HERE!! After purchasing a vehicle here and it had a valid Virginia Safety Inspection I though the vehicle was safe to drive. After having the vehicle for a week, I noticed some issues with the vehicle. I took the vehicle to a mechanic, and they said that I should contact the Virginia State Police, because the vehicle shouldn't have passed the safety inspection. I contacted the police, and the officer met with me to do an inspection, he said that the vehicle shouldn't have passed the inspection and also told me that they work numerous complaints every year from Prime Motors regarding vehicle passing inspections when it shouldn't have. There is definitely some shady things going on at this place. USE CAUTION or SKIP THEM ALL TOGHETHER! I hope this helps others. read more

Worst car dealership on planet earth they lie about add ons like you have to have it to get the car. then they will lie to your bank about the price of vehicle to gain more profit than the vehicle is actually worth car I was definitely wouldn't recommend. read more

bait and switch processing fee. I'm an out of state cash buyer, no $1495 worth of documentation needed. just a way to look like the lowest listing. read more

Worst bait and switch lot I have ever been to. Just lie after lie out of their mouth. Anything to steal a buck. Bought a car later in the same day from a much better dealer without the BS. read more

Id give them a zero if I could. called ahead of time to see if a 2006 Bentley had Bluetooth- was told it did and made the 1 1/2 hr drive to look at the car. The car did not have Bluetooth - but the aggressive and deceptive sales practices are what led to this review. There was a huge rush to purchase the car- I soon understood why. The car had no heat or AC- they acted 'shocked.' Do you honestly think a dealership would purchase a vehicle without testing the ac?? Just prior to finding this problem- they ran some numbers and I noticed they upped the advertised price without mentioning it to me. I have documentation of the price the day I was at the store. After realizing the apparent lack of ethics I demanded to leave. I got a call about a week later saying they still had my title - I don't think this was an accident. They refused to simply mail it certified and said they'd 'like to talk'. I'm still in disbelief of this place but am reporting them to every governing body in the industry Matt G read more

Prime Motors - Used Car Dealers Near Me - Arlington, Virginia

do not by any cicumstance buy from this. place they told me i couldnt get financed for the car i wanted but put me in one 2000 more that had been wrecked 4 times by 3 different owners after being told was a one owner car lies lies. do not deal with n e one especially cj or maurice or a guy downstairs bald puato rican they all lie n make u wait all day. u will see my face picketing at least a week out of each month. i beg yall do not go there read more

Called and scheduled test drive. Came in and waited for an hour as the car was allegedly being driven over from their storage garage. The car never came and they kept telling me every 15 minutes that it was on its way and that their staff were just lazy. The person I was speaking to got up and supposedly went to get it himself after I told him I needed to leave. As we sat in the waiting room downstairs he came back and we heard him complaining upstairs. We were never told about the status of the car. We went upstairs and the car still wasn't there. So we left. An hour wasted that could have easily been avoided if the sales rep had told us the car wasn't available. We drove to Virginia from Maryland read more

***THIS IS A WARNING: DO NOT PURCHASE HERE*** I was sold a vehicle that was known to the salesperson Richard and the managers to be a bad vehicle, the engine light came on 5 minutes after driving it up the street, I took it back and they told me it was something I did, these crooks looked me in my face and said if you put it in manual mode and drive it the check engine light comes on. I drove my old Infiniti for 15 minutes in manual mode unknowingly, and that didn't happen, so he looked me in my face and lied. Why even be here...in this business to rip people off and be dishonest? If you don't care about the people you serve, or care for certain people in general, I'm confused. I am so grateful that God is always looking out for me. I went against what I normally do: never buy from a random dealership in VA, so that was my fault. I started on cars.com looking for a car to purchase. Considering I had financial woes last year that affected my credit, I wanted to buy low with an affordable note to rebuild my credit. I am a Lexus person, I prefer Lexus, I was told I wouldn't be able to get financing for the one they had without a much higher down payment. I found an Infiniti QX50, and thought, I know my sister has one and one of my closest friend has one, and I had an Infiniti, and it was a great vehicle, G35X. I went through everything promptly. When the finance manager called with the numbers, he explained that they were moving me to a different Infiniti with fewer miles and was told the bank wanted a down payment of $4K, not a problem, sent that, got insurance, etc. I had not yet physically driven the vehicle. This was all done on Saturday, 3.29.25. When I got pictures, I noticed the steering wheel was dirty from what it looked like and needed to be cleaned. The salesperson Richard said he could get that taken care of. I called on Monday to get the status of the loan, and they explained they were waiting on the deal to be finalized. Tuesday comes, I get a call stating I need to do a welcome call with Westlake Financial, I do that, the rep asks me if I am satisfied with the vehicle's condition, I told her I did not have the vehicle yet. I was getting restless because at this point we're well into the week, long story short, I pick the car up, I drive it up not even 5 minutes the engine light came on, I called the bank, and I'm glad I did because the loan had not yet been approved, they stopped the loan on that piece of trash car as they should have because that car is worth $2,500 at best! In any case, the salesperson Richard is dishonest and highly unethical, and the Manager Maurice is dishonest and unethical as he attempted to shame me about my credit and stated I was a high risk loan, mind you I was approved for mortgages this time last year, you can't shame a child of God, I know who I am. Moving along, they have a mechanic on the premises, so he tripped the engine light off, which is what I'm sure they did to get it through VA inspection, or they know someone at an inspection station. I get back in the car, the transmission starts slipping as I'm getting on 95, I text the slimy salesperson and let him know, he doesn't answer, I call back to the shop and ask for Maurice, and he is yelling at me like I'm the problem. Needless to say, the piece of trash broke down not even 20 minutes after I was in it, I had to call and pay for a tow truck to take it back to the parking lot with cars, because that is not a dealership, most dealerships have integrity. These people were trying to have me wait until the deal was funded so I would be stuck with a car and a car note to cause me financial harm; that is low, that is un-American, that is foul, it's criminal, it's disgusting, it's scum. Yes, I got my down payment back after several requests. DO NOT BUY HERE. YOU WILL BE DISAPPOINTED IN ONE WAY OR ANOTHER. read more

Prime Motors - Engine Light on - Used Car Dealers Near Me - Arlington, Virginia

The customer service provided by Alberto and Candice was exceptional. I am more than satisfied with the overall experience.

Please AVOID at ALL costs! I went in last week to see a vehicle. The vehicle had a check engine light the moment I turned the engine on. Furthermore, the dealership offered financing terms that did not make sense. They WILL add $$$ to the presented value of the vehicle in the paperwork! The interest rate that was offered to me was NOT what was in the paperwork. They are notorious in the Arlington area for trying to fool hard working people. Please look ANYWHERE else before you decide to buy a vehicle here! read more

We had such a terrible experience at prime motors. They basically sold us a lemon and they do not care to make it right. The manager Alberto cornejo has an extensive record.. including but not limited to forged bank notes, bad checks, wreckpeas driving, altering titles/plates, obtaining money under false pretenses, failure to have vehicles inspected, capias, and the list goes on. Don't believe me? Look him up on Virginia case search. It all makes sense now after seeing his record. Who lets a person like that run a dealership. What a mess. The check engine light came on a couple hours after buying the car. We have already put $1000+ into the vehicle and it have had it a couple weeks. Save yourself the stress and buy a car from anywhere else. read more

I'm thrilled with my new jeep and couldn't be happier with the service I received. Alberto is the greatest! If you're looking for a dealership that truly values its customers, I highly recommend Prime Motors! read more

they wanted to scam me, I wanted to trade my car and ended up adding a lot of unnecessary charges which I refused and they said I couldn't say no to a LoJack which was $2500!!! that's obviously a scam and a lawsuit to charge for something a customer can refuse. save your time and money, don't go there! read more

Scammers they erase codes off the car to sell the moment you drive home you'll regret!! GO FIND A LEGIT DEALER. THEY WILL LIE IN YOUR FACE, CHARGES ME 4k "RECONDITIONING FEE" to have ready Lmaoo yeah right that goes right in their pocket. They have yet to call me or fix this car they sold me less than 24 hours I will tell every platform to stay far away! Take my mistake!! read more

Prime Motors - Check engine light as soon as I get home. They don't care - Used Car Dealers Near Me - Arlington, Virginia

great customer service. General manager Alberto made sure I left satisfied as a customer. Got a great deal on my car !!!

advertised for 7000 ended up being over $16,000 after they got your financial information, you feel like you have been violated and you wish you had never been there then they justify $10,000. I've never ever experienced anything like this and hopefully never will again. read more

Do not go there or anywhere in Virginia to buy a car. The state allows these car dealers to do say anything to make a sale, and false advertisements are common. If you don't pay the price the want after adding fees that exploded the price to more then you expected, they make the car you came for suddenly is sold. Then try to put you in something less then you came for. I tried to buy the same car twice and both times walked away. By the ti ...me the finished adding on fees, I was more then I wanted to pay. I went to buy a car for the second time and ending up catching two busses and the subway home, twice. I allowed myself to be played by this dealer and four others read more

nothing at all this is the worse place to buy a car they promised alot of stuff and can't pass emissions test because of the problem and they said they can help and never did even though it was there fault and PLEASE don't work with sales manager MARQUIS he will make you sign stuff and not go over it with you and thn say it was signed already can't help and don't work with sales person CHERNO the whole dealership sucks and communication there is horrible never again will i buy a car from here even if it's the last car on earth rather use a bus read more

Bought a car from them recently, I was told it was mechanically sound, but after an independent mechanic looked at the car that was emphatically not the case. Despite multiple attempts to contact the dealership since they are completely ignoring me. AVOID AT ALL COSTS! read more

The cars are ok. The salesman was ok. The finance options were not optimal. The cash price of a $7,000 car came up to$12,185 after their fees. The finance options were no better. read more

Hello everyone. I will write to you about my experience with this dealer - I bought a car from them 3 weeks ago, the car type is Honda HRV. I bought it on the basis that they would repair it within two days, and when I moved the car within days, I discovered that the car was not good for anything, and when I returned to them, they said that they had repaired it, but they lied. They only removed the alerts from the screen. Today, I was with them and they said that they had repaired it, but it was also a lie. I understood that they were delaying me until the warranty month ended. Now, I spoke with the financing company responsible for financing my car, and they said that I had to return the car to the dealer because it had a full month warranty, and they had to repair it completely or return my money to me. Today, I will return the car to them, and if they do not repair it or return the money, I will pursue them with the relevant department: (( VA Motor - Vehicle Dealer Board )) I'll be the last one they scam. read more

Prime Motors - Used Car Dealers Near Me - Arlington, Virginia

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Good service just took a little to acquire my vehicle, good and friendly people. Got a good price.

I drove 3 hours to get the car and it was not a bad deal and they got me approved so that is definitely a plus but the car barely made it home I don't know how it passed safety inspection car needs a new passages side caliber front brakes and suspension all the way around rear sway bar I know the car is used but 1500 just to make her road worthy is crazy read more

Im sorry done with this place! First of all, the sold me a car with an oil leak...i drove it all the way back home 3 hours away, called them a couple weeks later to ask them to fix it. Everyday I called they said "were busy" and asked me to call another day. Then, when I finally get in touch with Alberto, he says he'll call me back, twice, and never did. He said he would schedule me with the maintenance shop to get it fixed, and never did. One guy even had the nerve to say, oh! Well buy it back from you for a lesser price... Now, im waiting for them to mail me the title so I can register it with my bank, and they never sent it! I call the office again and no one answers the correct line. I call the sales department and once again, some freaking salesman tells me "were busy". He said "were busy helping costumers"...like im not still a costumer! Seriously, this shop is soooo unprofessional! I wish I would have gone somewhere else. Do yourself a favor and skip them. read more

The car I asked for was falsely advertised on there website so when I got there they didn't have the car. my biggest mistake was buying a different car I Was not told cars in VA were AS IS so far in the last 30 days I spend over 500 on the vehicle and counting was not told there cars were not inspected they falsely wrote the car was marked safe but that as a lie !! I would never do business with them again !! Cherno and the manager rushed and cherno never answered the text or calls once you leave. I originally wrote they were they best until I HAD TO SPEND MONEY ON A CAR I JUST BROUGHT!!!! read more