I've been in the market for a preowned model S Tesla for quite some time I went in test drove this one with eddie one of the sales guys at the dealer had a great experience unfortunately we couldn't come to terms on price. I went in test, drove a couple other options similar for a little less had a great conversation with eddie and the sales management team and ended up coming to agreement. Everyone from sales to finance made the purchase very easy. No pressure and really it was Eddie following up with me and going to bat for what I was looking for that ultimately made my decision to go with the one from Safford Mazda read more

Safford Mazda Sterling - Car Dealers Near Me - Sterling, Virginia

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Came in for maintenance service special (oil change, tire rotation, fluids, etc), and air & cabin filter change. Left with added gasket/valve replacements and fuel service. They were able to cut the price down to 1350 out the door. Picked up my car, paid with my cc, and didn't realize til after I got home that I was charged a 3% cc fee because I used my cc. Just annoying that there's no sign or notice about the charge. I've used my cc at other shops/dealers and I always got charged what is shown on the invoice. The search for a new service shop to be continued... read more

I had to take my car in for scheduled maintenance. Jason was very helpful. Turned out I needed quite a bit of brake work done in addition to oil change so it was going to take a few hours so Jason arranged for a shuttle to take me home and then pick me up when my car was ready. This was so very helpful and much appreciated. My brakes feel amazing. I feel so much safer now. Thank you! read more

I use service of Mazda of Sterling VA already more than a year to keep my Mazda CX90 PHEV in a good shape. And experience is definetely positive. I always have a great experience bringing my vehicle in for maintenance. The entire service team is friendly, professional, and highly efficient. They explained the required maintenance clearly, provided an accurate estimate. I always can get a loaner or shuttle. I really appreciate the excellent service and will definitely be back for all my next scheduled maintenances. read more

I am currently in the market to buy a new vehicle. I decided to stop by this dealership today with my dad to see what options are out there. As we entered the business we were greeted by staff. That is when "Sharon" approached us and asked how she could assist us. Sharon was amazing from start to finish. Sharon was very informative and NOT pushy at all. We went on two test drives in the frigid cold. Bless Sharon's heart for being so patient and willing. Both my dad and I agreed that we couldn't have had a better experience. Visit this dealership and ask for Sharon! read more

Attention shoppers--please disregard the 2-star review; I believe it's a carryover from the Nissan days. I cannot say enough positive things about the dealership and the transaction I experienced over the past two days. By mistake, I initially went to the Sterling location when I was scheduled for Chantilly--lucky me. We met Darius, who was the most patient and calm salesman I've encountered, on par with our experiences at Lexus dealerships when we lived in Miami. He showed my wife several models, clearly explained the differences, and never once attempted a hard sell. I returned the following day fully intending to drive away in a CX-70. The process was flawless, and the lease terms they presented were actually better than what I had calculated myself. While signing the paperwork, I changed direction. I had planned on a black-on-black CX-70, but at the last minute felt it might be a bit too ostentatious for a couple of 60-plus buyers. Sitting in the showroom was a beautiful CX-90 that felt much more aligned with us. I switched vehicles--and the dealership didn't flinch. The CX-70 paperwork was literally ready for my signature. It dawned on me later that this was the first car I've ever purchased directly off the showroom floor. Bottom line: they have something very good going on there, and I highly recommend the dealership. My daughter also purchased a vehicle from the Chantilly location, which says a lot about the organization overall. I do need to single out Darius--he is exactly what a car salesman should be: knowledgeable, low-pressure, and genuinely engaging. In fact, although I was originally scheduled to meet a different salesman at Chantilly, my wife stepped in and said, "You're buying the car from Darius." She was absolutely right. read more

Before the repairment, they said would charge a few hundred for inspection only. I told them it should be a small problem because it happened right after my last maintainance. I took my car to another place and people there fixed it quickly for free. Avoid this place for service. read more

Safford Brown Nissan Sterling service department and ASBEL get five stars from me! My Nissan Rogue had an electrical problem for over five months. No one could figure it out. Last week Matthew, the service manager reached out to me. I explained my problem. He offered to set up an appointment. On Monday the Rogue was at Safford Brown Nissan Sterling and they found the problem. It was a lose wire! I now have a fully functioning power seat and I am one happy customer. read more

I struggled with my rating because the people here were all very nice, but my overall impression was that they were disorganized and understaffed. I worked with a sales representative and finance manager over the phone before seeing the car and had a hard time with them calling me back on time. I finally got most everything taken care of in advance, but showed up to my sales rep late for my appointment, the car not detailed as promised, and no financer. They were very nice and bought me lunch and cleaned the car, but overall it took longer than it should have and it could have been smoother. I did appreciate that they didn't push super hard to upsell me on the extras. read more

This review is based on a family member's experience. Be mindful that this is a review for the Service Dept. and is not necessarily reflective of Sales. 'Scheduled appointment for Friday May 22, to correct recall Liftgate Stay Damper and to turn off and reset tire pressure monitor light. Received a call from dealership Thursday, May 21 indicating needed part may not be in until 3pm or later and she suggested rescheduling of appointment to assure part would be available. Rescheduled appointment for the following Friday May 29. Dropped off vehicle at scheduled time 9:30a with service representative Jason. Asked approximately how long repair would take so I could arrange a ride back to the dealership, he indicated 3-4 hours. He sent me a text at 9:52a with his contact information and told me to contact him with any questions. I sent him a text at 1:00p asking for an update. When he texted back he said "We're looking at towards the end of the day" and indicated they close at 6:00p. He said he would send another update by 2:30p (this did not occur). I received a text at 4:25p with instructions to watch their "Full Service Video Inspection" and my service representative would contact me when my vehicle could be picked up. A few minutes later, I received a voicemail message from Jason telling me I could pick up my car, however, the Liftgate recall correction had not been done and I would need to reschedule when the part comes in. I went to pick up my car, after they had it for the entire day. Another person helped give me my keys and receipt, and I was told they had ordered the needed part and it "should" be in by Wednesday. I told them to cancel the order because I would not be returning to their dealership since they kept my car an entire day and neglected to tell me they had not previously ordered the part as indicated the prior week. This person then proceeded to lecture me about how dangerous it is to have an open recall. He also told me they actually physically needed my car there in order to place the order for the part and they had tried to get the part throughout the day.' I recall this family member hearing some disparaging remarks upon leaving the shop. read more

My last service review should not viewed as current. The supervisor Andrew Mummert who was awesome not just to me but others left and many of the service advisors have been let go or quit after the new management took over. There are no service advisors left that I know and recent hired ones within a week have gone (I came by Dec 23rd and the person I spoke to is gone). I am currently seeking an alternative service provider based on recommendations from my neighbors. There are none for this entity I can find. read more

Zero-Star Complaint for Safford Brown Nissan of Sterling I have been a loyal customer for 18 years, but after my most recent experience, I will never set foot in Safford Brown Nissan of Sterling again. Their service is beyond unacceptable, and their so-called "price match guarantee" is a complete joke. I provided multiple lower quotes from United Tire, Sears, and even Walmart, yet they refused to honor any of them. Their excuses? * United Tire: "We simply don't honor it." * Sears: "The tires must be physically in-store." * Walmart: "The tires have to be in stock." It didn't matter how many valid competitors I presented--the parts department were looking for every excuse not to price match. This is dishonest business practice and a slap in the face to long-time customers. As if that wasn't bad enough, after servicing my car, they failed to paint the replacement part correctly, where Joanna Delgado presented me with two terrible options: 1. Return the loaner car, pick up my incomplete car, come back next week, and then wait another hour for installation. 2. Start paying for the loaner car due to their own mistake. Because of their incompetence, I have to waste my valuable time making multiple trips for something that should have been done right the first time. I asked Joanna when do I need to return to install the new part and she couldn't give me a definitive date although she was quick to charge my card. After this miserable experience, I can confidently say that my Maxima SR will be the last Nissan I ever own. Safford Brown Nissan of Sterling does not value its customers, and I strongly advise everyone to take their business elsewhere. read more

We went to LOOK (only) at a vehicle we saw online on a Sunday afternoon. Right away, Sam came out to answer our questions without being pushy or overbearing. He later told us he'd been at that dealership around 3 months. I was impressed since he was extremely knowledgeable about the various models and features. He obviously did his homework. He was SUPER patient with me - even after I eyed one of the vehicles on the showroom floor and expressed my interest. He offered - more than once - to bring it out of the showroom so I could take it for a test drive. I finally gave it and LOVED the second vehicle. We worked out a trade in that worked for us, as well as a purchase price without a lot of back & forth haggling. Everyone there was SUPER nice and I'm pretty sure my husband made some life long friends, hahaha! Overall, great experience. The experience was 5-stars, but having to go through a car buying process at all is miserable. read more

Safford Mazda Sterling - Car Dealers Near Me - Sterling, Virginia

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Brought my car in for an oil change and state inspection. Inspite of having a late morning appt and being told that it would be done in 1-1.5 hours, waited for over 2.5 hours (45 mins of that was waiting for the car wash). Brown's service has generally been good in the past but it seems like no one seems to really care about a waiting customer and I had to chase down the service advisor! Disappointed but hoping they would improve in this area next time I'm here, as there are lots of nearer, cheaper and faster car service locations in northern Virginia that would happily take my business. read more

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Service department is a joke. They cant keep an advisor any longer than 6 months. How can you pass on service information to mechanic when you have no clue about cars. read more

Just got a '21 Rogue used and decided to do a major service b/c prior owner was rental firm - got awesome deal like $8k under MSRP compared to new. They put new tires but clearly didn't align so did this and cvt fluid which is a sensitive area for Nissan. Advisor helped me pick service package which was cheaper than all the other services separately. Also pointed out I didn't have inspection which was great bc got tags recently and they didn't remind me to get inspection. Small facility and decided to work at Wegmans which is short walk away. Price better than others in area. Customer service was great. read more

Safford Mazda Sterling - Car Dealers Near Me - Sterling, Virginia

Came in today to nissan looking for a car. I was warmly greeting by Michella and i told her what i needed and she provided just that. Thank you Michella for your help! read more

Bought our car several months ago and brought it in for a recall and oil change. Was texted two cell phone numbers to call to check on the status. Neither phone worked. Called the main number and checked on the car. Was told that the car would require two back tires due to wear. Was told that I would receive a phone call with the tire price. That call never came. Was told my car was ready. They had also noted on the inspection that the engine air filter was in Urgent need of repair but this was never mentioned or repaired. The tire price was emailed and even when I asked the price, was just told that they had emailed the information. So now will need to go to another service facility to get the repairs done despite the car being with them all day. Unless there is a recall with Nissan, will not be returning. Pretty disappointed with Safford Brown. Nice place to buy a car - super bad place to maintain the car. read more

I went to the dealership to get some information on a Nissan Ariya. Be sure to talk to Joseph, he was very friendly and knowledgeable about the vehicle, Nissan incentives, and was no pressure. No one at other dealerships I visited had a clue. Even though their stock was limited, I test drove an Ariya at another dealer and decided to work with Joseph to figure out payment options. Another employee contacted me to discuss my questions on the vehicle. After an initially cordial exchange via email, I decided not to pursue a purchase or lease of the vehicle. I received a reply that was not the positive customer service experience I have received in the past. The employee assured that he meant no disrespect but the email exchange was negative enough for me to terminate my nearly 20 year relationship with Brown's (now Safford Brown). Joseph even wrote me to apologize but the damage had been done. Once again: Joseph was excellent. Work with him for your vehicle needs. Other employee: if someone is asking you about pricing information, please do not tell a potential customer that you are "introducing [them] to the reality real quick" regardless of intent. Hopefully Safford Brown will learn from this experience of a lost customer to work better on email communication. read more

1/26/20 After visiting one dealership which happens to be a Brown's Nissan Dealership also, we went to the better one in Sterling Virginia.   I had met Emaka Eledu aka Aimée, because his first name gets butchered so much. Emaka, had showed me several different options of the Nissan Kick. This is the new version the Nissan  Juke  which is now no longer made. The Nissan Kick has features  of the Juke, but doesn't have the tight space I felt when I test drove a Juke a few years ago. I found the Nissan Kick to have a beautiful body that rivals the likes of Jennifer Tilly and Sabina Olivia Mardones who is better known to the world as Olivia O'lovely. Upon looking around for the right car, I settled on one with heated seats. Aside from that, I wasn't worried about all the other special features the vichele had to offer.  Okay that is not true, but this type of SUV doesn't come as a Four Weel Driver or All Weel Driver...unless i custom make it. I don't have the funds for that option right now. The color of vichele that had the heated seats were white, an ugly champagne metallic color, silver and one other color I didn't want.   The silver Nissan Kick was the one I wanted. I did not see the instant rebate discount listed on the vichele, but it was broken down so that most people could understand the process.   Emaka was working the details with us and two other people between the paperwork waits on buying a new car.   I am glad I don't buy a whole lot of cars because the wait time is a pain in the ass when waiting for the financial person to close the deal. When it was all said and done, the car was paid off in full.  The only thing missing from this new car is the Booklet which Emaka said he would have when I return in a few days...I will return and I will have that driver's manual for the vichele...downloading the book is not what I wish to do...somethings need to be old school. Aside from not having the driver's manual with the new car, this experience here at Brown's Dulles Nissan  was better than the Brown's in Fairfax. read more

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I think Stafford Brown takes down all the bad reviews . Their salesman and sales manager sent me an invoice for an auto- I went through financing with their credit folks (my credit is over 800k) only to be told 'um our home office said we priced this car too low so we need another 3k. I have all the texts, the bill, and back and forth with financing. The car is still on the site - 2020 Lexus UV 250. Btw ask for the car fax - it's got a record . This is where the 'used car dealer' rep comes from. It's a shame because their owner started from scratch and was one of the reasons I chose this dealership . Matt G read more

Safford Mazda Sterling - Car Dealers Near Me - Sterling, Virginia

Service is terrible. I bought my Murano LE here 5 years ago and was told I'd get free oil changes for the life of the vehicle. After three years of free oil changes they told me that they were no longer doing this. I recently got coupons in the mail for $27 oil change and free state inspection. Now you're talking. I went in and scheduled the service and waited. Terry asked me if I wanted a free car wash with the service. I said sure yes thank you. An hour later I get a call and they're asking me to do fluids and all kinds of other things that would cost me a couple hundred dollars. I told him I just wanted the oil change and the state inspection. I picked up the car. I paid an extra 5$ for what they called service fees. I asked what that was and he said it was for the paper they put down on the floor mat. (They did not put down any paper). That's total BS. The coupon said 27.00 not 33.00 so total bait and switch. When I walked back in Terry did not recognize me from two hours before. I'm a redhead. It wasn't busy. I get the car - it was not washed, which I didn't notice til I was half way home. I called and said, "I thought you guys said you were gonna wash the car" and he said, "oh I had no idea that you wanted the car washed." It was the same guy I spoke to. I said "you asked me if I wanted a car wash and I said yes". He said he was sorry. He said I could come back tomorrow. When I left there were 3 guys standing outside the car wash with nothing to do. It was 5:30. They had the car for an hour after he said it was done and had written "car wash" on my ticket and didn't do it. This guy, Terry, was totally checked out. He was not paying attention to anything he was doing and could care less about doing his job. I was depressed just talking to him. I won't go back. read more

This dealership was fantastic: great, graceful, professional service when so many other dealerships were either not listening or disorganized. Brown's was excellent. Shaun was my salesman and Clif was my finance choice. Both did their research on my vehicle - and from start to finish handed out serious customer care. read more

Hey I don't care what people said about this dealership but Tom Nguyen got it done for us on our Nissan Rogue.He is follow up even after purchase to see if we are happy about our purchase. come to see Tom he is the man read more

I went to Brown's Nissan to buy replacement wiper blades for my Nissan. When I get home, I cannot get them to fit so I drive back to return them. When I get there the service man acted like they were not going to return them or help me if I didn't buy them there. After showing him the receipt and waiting for a mechanic to try and install them, it turns out that they are the wrong ones. The service man said that I should have provided a VIN number and made out like it was my fault. The part that bugs me the most is that they wanted to charge me extra for the correct wiper blades. Apparently they do not value an hour of my time and the gas it took to finally get the right part. Avoid Brown's Nissan at any cost. I will be shopping elsewhere from now on. read more

Jessica and Joe were easy to work with. We got most of the deal and trade-in hashed out on the phone before I made the hour+ drive. I appreciate them working hard to come up with something fair, unlike other Nissan dealerships I was currently working with. read more

I've gone here twice now and I have say I've received superb service each time. The first time I went was for battery problems. I got a new battery and terminals replaced pretty quickly. The second time was last week. I heard a faint whining noise on my back driver side that increased with acceleration. I kinda diagnosed the problem myself and was right!!! The problem was a wheel bearing. I was quoted a price which I cross priced with another local repair place and with the Nissan dealer in Georgia where my car was purchased. Afterwards, I decided the quoted price was fair and I approved the go ahead to complete the work. I was given a pretty accurate time for part retrieval and the work. I was also provided with a pretty nice Altima service vehicle while the repair was performed. This was early on Christmas Eve so I still had errands to run before stores closed. The work was completed in a timely manner and I received a nice military discount, win win!!! Both rear wheel bearings replaced and nice car wash completed with vacuuming and tire shine all in a timely manner along with excellent customer service!!! I was weary based on some negative reviews, but based on both of my experiences, I will continue to use this Nissan for future services for my 2012 Nissan Armada!!! :) Nice waiting area with drinks, WiFi, and television also available. read more

Safford Mazda Sterling - Car Dealers Near Me - Sterling, Virginia

Had a pretty good car buying experience here twice (see previous review), but they've just become totally terrible ever since on the service side. They use an email marketing system to send you service appointment reminders when enough time has passed that you should come in for service. But when you book the appointment online, there's a place to ask questions and a box to check asking for someone to call you. No one ever called me a week afterward, so the day of my appointment (today), I call them to ask about it. The guy who answers is very gruff and short with me, no pleasantries at all and really more just speaking in imperatives and seems annoyed that a customer even called. He tells me he can't access the online appointments (why the hell do you have this guy answering the service center phone then? I definitely pushed the button for the service side) and asks me to hold. I hold for a few rings and then get a voicemail-like message and then the call disconnects. Guess I need to take my business elsewhere. I can't do your job for you!!! I'm trying to give you my business and even made the effort to call myself, but you won't even talk to me! read more

Tried to connect with manager after reading his encouraging reply, but apparently that was all for show since I cant get ahold of him now. Not sure why he would take the time to reply if he had no intention of following through - LAME. read more

Safford Mazda Sterling - Quart low regular oil, 1 day after paying for synthetic oil change. - Car Dealers Near Me - Sterling, Virginia

After using Dulles Nissan for a severanyears I recently dealt with service advisor Andre Mummert in the service department. He provided excellent and professional explanations of what what going to take place. read more

Well I can see why this dealership has 1 star on yelp. Its obviously their customer service. Was interested in an SUV in stock. Emailed them on 5/21. Got a generic email that their Internet Sales Manager Lauren would be in touch soon. Never received a call or email. Sent a follow-up email on 5/26, still no response. On 5/30 I used the option on Nissan's website to send a request for info to the dealership. Later that day I received an email stating the SUV I wanted was not in stock. I responded stating Nissan's website said they had 2 in stock. I then received an email stating the salesman had been out of town and had made a mistake and they did have 1 in stock. A couple hours later I get an email from the dealership's GM stating they need to sell 18 vehicles in the next 48 hours. The email said "$3000 Below invoice on any new vehicle in stock. The discount does not include any incentives, those will further reduce the price you pay and yield you savings of up to $10000 OFF MSRP!! " I responded to the email asking what the price for the SUV would be based off the email I just got. 24 hrs go by with no response, I then send a follow up email to the GM who forwards it to the salesman who originally emailed me, whose response was "the best way to do the deal is come in". I replied I at the very least wanted an approximate price so I didn't waste my time or theirs. They never bothered to respond and now the 48 hrs has passed. I will be taking my business elsewhere since obviously customer service is not a high priority with this dealership. read more

I had such a positive experience here with Chris Way and Henry Proano. It's really refreshing to not feel sleazed out at a car dealership, and I have nothing but the highest marks for these down-to-earth guys who helped me drive away with a great new car. So glad I came in for a test drive today; I walked out with a satisfactory trade-in on my previous vehicle and nothing but the highest of recommendations for doing business with Chris and Henry. read more

Made an appointment online during the weekday for just an oil change ($70) and service was speedy. I was extremely disappointed to see employees not wearing their mask nor wearing it properly during COVID-19. More than 2 employees did not have a mask on, the woman who checked me out had it off until I approached her and didn't put it over her nose, and one employee had a blue lives matter flag on his mask. I had to stay until my car was done but I'd recommend dropping your car off and spending as little time inside as possible. read more

Please note that this happened to my car back in 2015, I just forgot to finalize the review. This review is for the service department. I owned a 2008 Nissan Versa hatchback, and used to take my car to the Dulles Nissan for service. I used to drive almost 3000 miles a month for my job, so I was in there about once a month for an oil change and regular maintenance. The oil changes, induction services, flushes, etc. are always great and done very quickly. It's the higher end items that I end up taking somewhere else. For example, they wanted almost $1000 to give me four new tires. No way...I called around and got them for half that price at Pepboys. Recently, my car started throwing codes. I had the code checked and it was for an EVAP leak. At the time, I didn't have the extra money to get it fixed, but they said it wouldn't harm the car to drive it for a bit until I could get the money together. About a month later (this past December), I dropped the car off that morning to get an oil change and an induction service and to order the part needed to fix the evap leak. I was told I would get a phone call around 2pm. 2pm came and went. My husband and I had plans, so my phone was off. I didn't receive a telephone call until fifteen minutes before closing, and it was a long message about the engine light and what else was wrong with the car. I was confused...there hadn't been anything else wrong with the car. When we went to pay, I was only charged for the oil change and induction service, but there was nothing on the papers about the part being ordered. When we arrived at the dealership to pick up the car, almost all of the service guys were gone, and no one could tell me anymore about what they were claiming was wrong with the car. The next day, my husband called and managed to speak to someone, who explained that besides the evap leak code, a code for my catalytic converter had come up. We asked if the EVAP leak could have had any effect on the catalytic converter and they said no. My husband asked about the part, and they said it had been ordered. Before, when I've had to have parts ordered, I had to pay for it. For some reason, they hadn't charged me for the part. The guy said they would charge me for it when I brought the car in for the repair. My husband then asked about the quote for the catalytic converter, and they wanted almost $1300 to do the front part! We called around and got some estimates for getting the catalytic converter replaced, as $1300 is just out of our price range. read more

Worst place ever and very bad experience! They don't try to help you all they want is up sale you thing that you don't even need. I have a Nissan maxima I had a problem with my tire They told me that will cast me $300+ to change it. its was just a tire ! All need it was to unscrew the tire from my car and they want it $300 I had to tow my car form the dealership because i couldn't drive it.I took it to the another dealer and it cost me $25. Please do not shop at this location worst service people ever! Before you go look at the reviews. No one is happy! read more

I have purchased a lot of cars from various dealerships and this wasn't just the worst car dealership I have worked with, it may actually be the worst business I have ever dealt with. I went to this dealership originally on the evening of February 17th to look at a used vehicle. I decided it was the right car and put in an offer. While negotiating with the manager I stated I would make the sale contingent on a pre purchase inspection at another dealership. The manager said the cars from Browns undergo a rigorous 100+ point inspection to ensure that every used car is working 100% before it hits the lot. I trusted that being a big dealership this was honest and decided to proceed without the pre purchase inspection based on this managers word. I brought my wife back on February 18th around noon and we took delivery of the vehicle. We had a we owe you to have the front bumper repainted based on it having some cosmetic rock damage and the paint was actually peeling off the car. Upon getting home, I locked the car and noticed the drivers door would not lock. I tried both with the remote and via the door locks in the car. I contacted my sales person, Hernesto, about the issue with the door and that I needed it to be fixed when I brought the car back for paint work. He wrote me back and said that he could have someone look at this when I bring it back. Two days later I was driving the car and it was a cold day. I put the heat on for the first time and the air would not blow hot. It only blew cold no matter what the temperature was set to. I again notified my sales person that it was going to need to be fixed. This time I never heard back and had to write a second email asking him if he had seen the issue with the heat. He finally acknowledged and said they would look at both when they brought the car in for paint work. I had to go out of town for some family stuff so the plan from the beginning was that I would drop the car off for everything once I returned. Unfortunately, while we were out of town we found out that our daughters cancer had returned and our trip would need to be extended so she could undergo further cancer treatment. I emailed my sales person again to make sure that this wouldn't have an affect on getting the car fixed when I returned. He again didn't respond so I reached out with an additional email and he wrote back the second time again said he thought he got back to me but confirmed it could wait until I returned. I reached out to Hernesto upon returning on March 25th to confirm a drop off date and never heard back. I reached out to him again on March 27th to confirm a drop off and never heard back. I finally reached out on March 30th and copied his partner Erik on the email and Hernesto finally responded back on March 31st. I dropped the car off and they have had the car since. I have reached out several times for status updates and I don't hear back from Hernesto for days. He then told me that the car was on the way back from having the paint work done but the dealership would not be fixing the door or the heater. I asked to talk to a manager and he stated the manager would call me. It has now been two days and nobody has contact me and I have heard nothing. Hernesto again today told me the general manager called me, I have no missed calls, no voicemails, nothing! I am extremely frustrated at this entire process. This dealerships representative absolutely lied to me about their inspection process and now they won't fix two issues that the car was absolutely sold with and both identified within their 3 day return policy. If they had told me they were not going to fix these issues I would have returned the car. My family has enough on our plate with everything going on with our daughters cancer. Dealing with a completely dishonest dealership that doesn't stand behind the products they sell is unfair and not right. Shame on this company. read more

I was looking for a Nissan Altima for my Mother's birthday. I found exactly what I was looking for on Cars.com with the following information attached to it: 2017 Nissan Altima 3.5 SL Price $15,995 Mileage 26,212 mi Location Sterling, VA VIN 1N4BL3AP5HC108529 Seller Brown's Dulles Nissan After reading the reviews (many negative), I called the dealership to ensure that the price shown would be honored because I would be driving from far away. HOWEVER, after arriving at the dealership and test driving the vehicle, the bottom line price (with the add-ons) was over $21K...OVER $5K more than the listing asking price. I was told that they had to add funds because it was certified and some other outrageous fee that was added to the prices. The processing fee and taxes were about $1600.00. After returning home, I decided to call their management team and questions their unethical price change. I was told by management that the Certified fee is passed on to the customer and they underpriced the vehicle on-line. THIS was very disturbing. I really wanted the car as a gift for my Mother. However, the actions of this dealership clearly made me question their integrity and led me to posting this review. read more

Received some coupons via email for a free state inspection and an oil change for $27.99. Beware of the bait and switch tactics. Upon arrival was told that the oil change was for conventional oil and not the recommended oil for my vehicle. For my vehicle with that coupon the cost would be $60! It gets worse. I declined the oil change and just asked for the free state inspection. That was a mistake. They peeled my good sticker that was good though September and put a rejected sticker. They claimed that my vehicle needed over $1800 in repairs. I figured that this was false and declined the repairs. Took it to a local service station and explained what was found. My local service station made a minor adjustment and my car passed inspection. Total cost $20. Brown's has lost a potential future customer for life. read more

I will start this by saying I hate going to dealerships. I think I would rather go to the doctor than buy a car. Our last two experiences have been bad and I was dreading looking for another car. This may have been the best of the worst as far as dealing with car salesman go. We knew what we were looking for and had already communicated with them so at least things were set in motion when we arrived. We dealt with a young man named Shaun who was friendly and not obnoxious. We were up front with what we were willing to pay and what we expected for our trade in. They listened and we were able to work out a deal, driving out with our new (used) car in less than two hours. Did they low ball us on our trade in? Probably. Did we over pay? More than likely. But we had done our research and nothing was way out of bounds. This is probably the only dealership I would do another deal with, and that says a lot. Unless you walk in with a wad of cash I don't think you ever feel great leaving a dealership, but we felt pretty good. read more

Went for a routine oil change and was tricked into getting my inspection sticker updated by Service representative Andrew. Instead of being up front and making me aware of the pitfalls if I failed my inspection he quickly put my car for inspection which it failed. He then came back to me with a list of things that needed to be corrected before the car could past inspection with a total cost of 5,500 bucks not including the grand total of 8k in repairs he said. The car is a 2009 suv with 124k miles not worth the repairs according to the kelly blue book value. I was disgusted. What was even more hilarious was Andrew thought I would actually get those repairs done at that ripoff dealership. NEVER. I took my car elsewhere and the mechanic laughed and shook his head at the inspection paperwork, he knew it was a scam. I will never bring my nissan back there again. Do yourself a favor go elsewhere! read more

Safford Mazda Sterling - Repair Estimate for Va Inspection - Car Dealers Near Me - Sterling, Virginia