I have bought and serviced several Ford Mustangs from Koons and had a positive experience from sales to service with a particular shout out to my Service Advisor, Nathan. He has been particularly helpful in servicing my special edition Mustang and helping me navigate warranty, service, and other issues common to sports cars. He is super responsive and even texts me personally AND responds. :-) And Nathan treats Bella the Bullitt with the utmost respect. read more

We had an outstanding experience working with R.C.! From the very beginning, he was professional, knowledgeable, and genuinely focused on helping us find the right vehicle for our family. What really stood out was his communication--he kept us informed throughout the entire purchasing process and made everything feel smooth and stress-free. Even after we purchased the car, R.C. continued to go above and beyond. When we needed service, he stayed in contact, helped coordinate everything, and made sure our concerns were handled quickly and efficiently. We highly recommend asking for R.C. at Koons Ford in Sterling. We truly appreciated everything he did for us! -- The Streightiff Family read more

I inquired about a vehicle at this dealership, decided I was not interested. Ever since then, they have continously called, texted & emailed me. I have asked them to stop, blocked email & phone numbers but they just use different numbers. Sad that doing business has come to this read more

I would give them 0 stars if I could. They sold me a brand new Maverick with manufacture defects and have done a horrible job with service and repairs. Seat belt leveler came broke, they didnt properly fix it so it broke again and they didnt fix the cosmetic damages I found when I got home-which they said they would take care of. Overall it has been a horrible experience. Besides wasting time at the dealership for every repair appointment, they do such a crappy job. Even their corporate customer service team was helpless. Now Im stuck with a truck I paid full price that has a bunch of manufacture defects. DO NOT RECOMMEND. read more

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Do not buy a car here. And most definitely do not buy a car with Chris. Less then a week of having the vehicle the oil light comes on, I reach out to Chris to bring the car back to have a look by the mechanics. Chris gaslit me and said there was nothing wrong with it, it must just been a shortage and shortly blocked me after. In the long run (three months after having the vehicle) I ended up taking it to get an oil change and the valve cover gasket had a major leak. Also the day I picked up my car there was a bubble in the paint above the driver side door, Chris then gaslit me AGAIN by saying it was nothing and proceeded to rub the bubble out of the paint... five months later the paint started to flake off in huge pieces. Now I have three section of the car with major paint damage... and it been less than a year of having the vehicle. Save your self the time and do not go here. read more

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Impossible to get in touch with. Have been trying for over a month for a simple request and have never received a response. Mishandled my tag/registration and never sent me the necessary documents after my car purchase. Also required my to use their financing when I wanted to buy cash - terrible financing rate. Avoid. read more

Koons got back to me on this review and said they would reimburse me for the diagnostic charge. That was over a year ago, they never reimbursed me. Stay far away!!! read more

Greg Williams is the man. Our salesman that went above and beyond. We will be back if decide to buy another mustang Mach e.

Everything. This has turned into the worst place ever. Pricing, customer service. Is less then a one. 1, or below.

It's unfortunate that I have to write this, but I feel it's necessary to share my experience. Back in June, I had an oil change, tire rotation, and alignment done at Koons Sterling Ford. After that visit, I felt mistreated. The service manager, Mike, did refund my money--but only on the condition that I removed my negative review at the time. I agreed, hoping the issue was resolved. However, since that service, my car continued to shake and make noises. I took it to another shop and was clearly shown that I needed new shocks, struts, and tires which I just bought a year ago. There's no way these issues developed in just two months. A trusted mechanic--who previously worked for Ford--confirmed that these problems should have been identified during the alignment and tire rotation at Koons. Here are a few things to be aware of: Poor communication: If you ask for a callback, even after following up, don't expect one. Customer treatment: If they don't like you as a customer, they may blacklist you. Lack of thorough service: Don't expect a detailed report or heads-up about other issues with your vehicle. I strongly recommend going to a different Ford dealership. Koons Sterling Ford has lost my trust. read more

This review goes out to the service department. I recently had a vehicle recall done on my high mileage '14 focus ST, which was free of charge and done by mobile mechanic Sachit. He completed the recall which was for an EVAP purge valve. However, after completion I turned on my car and all of a sudden my oil temp and pressure guages are reading zero. I begin to wonder if something is wrong with my oil pan or something, because I've owned my car for 4 years and nothing like this has happened. In addition, the check engine light doesn't go away. I call Sachit to mention these problems and he responds, "There's probably something else wrong with your car, it does have high mileage so that's probably why. If you want to get it fixed there's a diagnostic fee to get it looked at." I found this incredibly unprofessional and disrespectful, considering my car never had that problem before he put his hands in the engine bay. I look at the engine bay and find that two sensors were left disconnected. I call back AGAIN, and Sachit says "There was no need to disconnect any other sensors to get to the EVAP purge valve." So I guess I'M the one who disconnected those? Yeah, alright. Then I get a call from Steve who I believe is the service advisor. He tells me the same thing that Sachit said the second time around. After this experience I would never trust their service team to do anything on my car. I ended up reconnecting the sensor cables and my car wasn't throwing any codes afterwards, and the gauges worked perfectly like before. This experience felt like they tried making a quick buck out of a diagnostic fee. Unfortunately for them, not everyone is uneducated with cars. Don't trust them. read more

Overall the sales experience was positive but if you have a problem after you've bought a vehicle your calls seem to fall on deaf ears. It's now been 30 days and I have requested another temp tag which was supposed to be here on the 1st and is still yet to show up. Tag is dead after today. Repeated phone calls with no response. Another issue earlier fellow and deaf ears as well. read more

I purchased a Ford F150 at this dealership January 2022 and it's been a great truck. I did make the unfortunate mistake of purchasing a so called "bumper to bumer" warranty. It cost me approximately $5k. Today when my catalitic converter failed I was told it wasn't covered and would be $3300 for the repair. i was told at the Ford dealer in Richmond that there is no such thing as a "bubmper to bumper" warranty sold by Ford. I will never buy another Ford vehicle ever again. BUYER BEWARE! read more

We just had our F-150 Hybrid and my office manager's Escape serviced here the other day. Nathan was our service advisor, him along with Chris Ford's service team were awesome!! They got our vehicles in, caught us up on our recalls (which were minor), and kept us fully up to date about their status! In a bit over an hour we got a call back saying our vehicles were ready to roll! Great job guys!! Thanks for a great experience!! read more

Attention to detail is everything. I have been a customer for several years and when I called recently I call recently they had all my details wrong. My first name was something completely different (not even close), my last name was misspelled and the had phone number on file from a decade ago. The claimed to fix my car and it lost power in the middle of the street (with my family inside!). I need a replacement key now and I have been on hold for 30 minutes. If you care about your car, time, money and safety please go to countryside auto near the giant in sterling. read more

First time we went over there we was thinking everything was fine, and first impression very bad with the finical lady Cecilia who was talking to me very disrespectful she also lied to take me 7 minutes to sign some papers the 7 minutes turned 45 minutes try to convince me to buy from her additional insurance for the car after all the time lost she was very rude removing my daughter from the office and she drive four hours to help us get this car and also give a surprise to her little sister and it was the most very bad experience of buying a car there read more

I should've listened to the reviews, this place is full of sleazy salesmen and the manager encourages it all. This place has treated me so poorly from the moment I stepped in the door. I came in looking for a replacement after my car was totaled and the car salesman didn't even have the respect to ask me my name. When I told him my budget he almost didn't let me take a certain car for a test run, which is actually the car I ended up buying but it gets absolutely worse. There was a warning light on the dashboard and I was told that it was because of the tire pressure, comes to find out the wheel sensors were missing and I wasn't made aware. I saw a scratch on the car and asked the car salesman about it and he told me it was something that can just be 'wiped off', which was a lie! While coming back to get the tire sensors replaced after an hour of driving the salesman took it upon himself to drill holes in the front bumper of my car to put in a license plate without my permission. I now have damage to the front of the vehicle. I then asked to speak to the manager who told me to get plugs and color them with white out and stick it in my car. After asking them to do it they refused the service and instead brought it plugs that were poorly painted and didn't even fit the holes they drilled in my car. This is worthy of a lawsuit and I have definitely already spoken with my lawyer. read more

Koons Sterling Ford - This is a photo of my vehicle after they put a license tag on there that I did not ask for. - Car Dealers Near Me - Sterling, Virginia

I have been dealing with Koons Sterling for years, I have to tell you guys, service department, they are very professional and make me confident that whatever work will be done on any of my cars will be done right. So I recommend them to any one like peace of mind when you take your car to service. So go to Koons Sterling and get your service done. Specially thanks to Joey Stickman. read more

Came here a few months ago for an oil change. The person I spoke with on the phone mentioned it shouldn't take more than an hour, and it ended up being just over 3 hours until I got my car back, even when I had an appointment. Maybe it was understaffed or some techs called in sick last min but regardless that should be passed on to the customer with transparency. Additionally, the past two mornings, I've received calls and voicemails from Koons Sterling Ford mentioning that "its been a while" and to come back in for service. I don't appreciate being solicited to bring my car back in when it's not even ready for service yet and it feels a bit desperate for my money. Being underwhelmed already and not holding a high caliber of faith with their service department, I'll be taking my business elsewhere next time (mostly in spite of the warm-calls I've been receiving). read more

Wish I could give a lower score. A part of our driver seat fell off. Koons ordered the part and said it was NOT covered under warranty and it would be $300. Part came in and it was broken and they had to reorder. We moved to NC by the time the part came in the second time. Had the part ordered and installed today here in NC. Guess what? It WAS covered under warranty. Cost: $00.00 Koons lied to us to make a buck. read more

Absolutely the worst customer service I have ever encountered. Tried to take my car in to get a new key. 1st time they kept me waiting at the scheduled time before advising me the only person who could do it was not at work. Brought the car back at the rescheduled time (after they confirmed the appointment half a dozen times), only to be told that the machine isn't working and has been out of service for days. I would never recommend this company!! read more

My2021 Mach e had two recalls which I attempted to schedule with Sterling ford. Initially, they denied ability to address the recalls. I called ford and they spoke with the dealership so they agreed to add adhesive to the panoramic roof for leakage and replace the windshield. The dealership said no rental cars, ok. Even though Ford says it should be covered with a rental. So.. take the car ok and they forgot to schedule the window vendor for windshield replacement. Luckily they were able to get this done. I picked up my car today and there is debris on the dash, what looks like glue residue that won't come off and minor scratches and damage to the rubber gasket on the panoramic roof. They also left the car tag attached to the rear view morrow which they sealed into the windshield! I've been trying to contact them and they do NOT Respond!!! UPDATE: i attempted to call the number provided by the comment on this post and there was no answer. I assume this is an automated response and they do not care about their customers. I've attempted to call customer service multiple times and still have heard nothing. I am extremely disappointed with the service here. read more

Koons Sterling Ford - This is part of the hang tag that is stuck under the rear view to the windshield. - Car Dealers Near Me - Sterling, Virginia

I had a great experience with Chuck Morris at the dealership. He was super responsive, very transparent about pricing and expectations, and the deal was done timely. Farid in the finance department was also easy to work with. I felt no pressure at any point, there was a ton of inventory to choose from, and the sales managers were really cool. It was a pain free as it gets! read more

I received assistance from the Koons Sterling Ford Service Advisor, Nathan, who helped me resolve my car issue very quickly. He was professional, helpful, and genuinely cared about taking care of me. I will continue to go to Nathan for future car repair issues of my Ford Fusion and highly recommend him to other customers. read more

I did not have a favourable experience. I felt very strung along wit my sales person and the environment of the whole place made me feel weird. I felt very pressured the whole time. I reiterated multiple times I was not ready to buy, but the sales person repeatedly pushed me to continue to "just check the monthly payment options". I had no idea this meant basically the last step towards buying a car, kept pushing for me to sign more papers, it was just very unpleasant experience. And I kept feeling like eyes were on me from the whole place. I felt uncomfortable read more

I purchased a 2023 Ford Maverick In July 2023 and paid cash. However, Sterling Ford lied to me and did a hard credit check instead of a soft one as I was told affecting my credit rating for several months. The credit person also tried to sell me aftermarket paint protection and other items even though I asked not to I had to sit there and listen to the sales pitch. I also was surprised with a donut spare tire instead of a full size one. sterling Ford would not help me secure a full size one without added costs. If you order from Sterling Ford make sure the equipment does not change during the build process. I will not be ordering from Sterling again. read more

I just purchased a 2020 SE sport Hybrid from Heather at Koons and Tom and it was the best experience in car buying I have ever had. I taught at Herndon HS from 2008-2016 and have sent many a customer to the dealership. Great place to buy a car or truck and said while I was there,the in Mustang is 4 in area car sales. Bought my 2010 mustang there myself. Rock on Sterling Koon's. Reviews can be changed after the beginning post. At finance it was pointed out that my finance rate could be lower Wednesday before my wife's signature on Saturday. After calling the dealership day and night to update the rate of the contract being with Ford Credit for 36 years my Finalized deal was 7.3 percent. A New Contract was Never Done Up.This is why the rating were dropped from 5-3. Great price, fair deal and a bad interest rate. I bought a Ford and a Acura TLX this week and noticed with all the personal in the dealerships no one wants to return phone calls. I am done with this area car buying for a while. Good luck after the election. read more

Koons Sterling Ford - 2017 trade in 43000 miles and in get condition. - Car Dealers Near Me - Sterling, Virginia

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Their employees and management. Every time you try to call them to cancel your appointment they never never answer or if they do they send you straight to voicemail. Which is not okay !! read more

We purchased 2 cars a few months apart for our teenage sons used. A Honda accord and VW Passat from Rick. Not only have they become lemons but in no way have they stood by anything. If you hear... "I would buy it for my kid" or "I've saved this one for your other kid because you never find them and our inspection showed it's in perfect condition". BEWARE BUYER!!! BEWARE!!!! NO NO NO do not put my CHILDREN in unsafe cars. SHAME SHAME on you RICK and all of KOONS! NEGATIVE 10 rating. And neighbors be happy to reach out to me with questions. read more

I have watched this vehicles price for a month it was $36500 before labor day then it shot up to 40k then 38k then last night it was listed at 34k when I inquired I was told the price is 37k ... False advertising buyer beware. Any reputable retailer would have to stand by their pricing call it a mistake if you would like. I call this bad business. read more

Koons Sterling Ford - Car Dealers Near Me - Sterling, Virginia

Why did I make an appointment yesterday for a simple oil change today, took off work a whole hour earlier to get to the appointment only for the guy to tell me, oh you need to come in the morning, we have to special order your filter since it's non-ford car. Mind you, I had this car worked on there before so they knew it wasn't a Ford. I can't help I bought a car from Koons that's not a Ford. Don't let me make an appointment and waste my time if you know you don't have the part?! I'm so pissed off. Only silver lining at this place is Joey in service. Would rather pay full price than go back to this place. read more

The worst nest of MISOGYNISTS. WOMEN: CAREFUL YOU ARE NOT WELCOME IF YOU REFUSE THEIR PRICES!! After they tried to charge me a colossal price for a tire and after I refused, I came to pick up my car. I felt like a black woman visiting a bar in the 1880s in Mississipi. Not only no one talked to me, but all pretended they were busy when they were actually talking with each others. The cashier was not there so I waited and when she came back, one of the asses told me : See, she's back. She went to the bathroom" just to make ME feel bad. The cashier gave me the keys without offering me to send anyone to find my car "It is usually along the wall...". Well, it was not. I came back: my car was parked away where I could not find it. They all gave me the attitude (including the valet) like I was the problem WORSE SERVICE EVER!! read more

I give this service center 1 star. My wife and I bought a 2022 ford Explorer there in April 2023 with pre-paid service. We have owned three Fords and love these cars. I called three weeks ago to schedule service and requested a loaner vehicle and the service department advised a specialist would need to call me back to approve the loaner. Not only did nobody call me back, but when I called today to again attempt to schedule service and request a loaner, I was advised this time that they no longer provide loaner vehicles for anyone with a vehicle older than 2023. When I asked when this changed, I was told it changed when they were bought out by Asbury (sp?). What kind of business practice is this? My wife and I will be taking our business elsewhere and I recommend anyone looking for honest business dealings do the same. read more

Claude gave us the best car buying experience at a new car dealership I've ever had. We bought a new F-150 for my wife to drive. I will always choose Koons. Like Claude told me from the beginning. Koons doesn't play games. Awesome deal. Awesome people. We drove 6 hours to Koons, and it all went very well. Thank you, Claude. read more

BE AWARE went last night to purchase a used car with my friend picked a car and the first thing we saw was bad tires which the salesperson acknowledge were bad so he stated they split the cost for them $500 which means 4 tires would cost $1000 were at ? moscow ? north korea ? 4 tires don;t cost $1000 they cost about $500 which was passed on to us ? so no splitting anything than WHY WOULD YOU PUT AN UNSAFE CAR UP FOR SALE WITH BAD TIRES ? who is the virginia state inspector who inspected the car IS THAT THE JIM KOONS WAY OF DOING BUSINESS ? i hope not putting unsafe cars up for sale and than have the customer pay for making them safe ? hopefully you take this to heart and tell your used car manager at sterling ford to put a safe car for sale to the public read more

First let me start with on Thursday I call and make a appointment to get a oil change and tire rotation for 2:00. I asked all the questions to insure my car eulogies be fine. I don't have a Ford I have a Honda will this be ok? Yes they reply My car uses synthetic oil will this be ok. Yes I have a coupon for these services to get done for $39 is that going to be a issue she says no but with synthetic oil it would cost $30 more. I was fine with that. Made the appointment showed up. When I get to Ford the lady at the desk says oh I can't use that coupon I wish you would have called here because you called the call center- which is a 703 number I thought it was the location. Guess it wasn't. So she couldn't use the coupon even though the coupon says additional fee with synthetic oil and when you make an appointment that does not mean it's your turn that means you get put in a line so that they can work on your car after the first car. So don't think you will be in and out when you make a appointment that's not how that works either. So end result. They couldn't do the oil change tire rotation after telling me yes everything would be fine. I think they just thought they would get me there and I would just pay a arm and a leg for a oil change and tire rotation. read more

Koons Sterling Ford - Car Dealers Near Me - Sterling, Virginia

Do not ever go to this joke of a dealership, every single person that I dealt with was a complete Joke, except Keith from the parts department, that had nothing to do with my issue from the service department, Keith felt so embarrassed for his coworkers, and finally Jeff B, helped me out at the end, but everyone else needs to find or explore other job opportunities, I have sent this to all of my contacts which are about 684, with the intent to steer anyone to go to this place, this is how bad my experience was that has led me to type this up. read more

Koons Sterling Ford - Words - Car Dealers Near Me - Sterling, Virginia

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If I could leave zero stars I would! I bought a used car from them last year and within a year it had engine problems leading to the car being inoperable. It was so difficult to get a hold of them during that whole process for an update. Upon picking up my car, I right away discovered DAMAGE. (I did a walk around video of my car before dropping it off showing no damage.) I immediately notified Koon's Ford and was told this matter would be looked into. Joey notified me that the complaint was received and that they are looking into it. I got one other update saying that the manager (Geoff) was looking into it and now it has been over a month and no one is returning my emails or calls! Save yourself the time, money and headache and do not go here!! read more

I have brought 2 Fords from this dealer 4y apart. Both salespersons are great and I love them, the financing manager was the same and also super helpful and nice. These are the only reasons there were any stars. The lady who is working for the service department payment also super lovely. Very organized and love to give a good conversation. The worst is the service department - For my 2nd new car, I decided to get a bug reflector that sold the same as Ford official site. I couldn't figure out how to get it installed myself so I brought it to the dealer and figured the Ford site was saying the installation labor charge is $50. But the service guy told me "I don't know how to install it, once I read the manual and figured out, it would be around 2h and we would charge $250. That price from the Ford site is too low, we don't honor it." Well............. 1. That bug reflector is only $70... 2. I bought the car just 3 weeks ago... 3. That's Ford official site's price for installing it...have you thought about why they only put down $50, maybe because it was too easy? 4. Why am I paying your learning fee? That's your job to know how to do it and I pay for the labor. It is a shame to even say it would charge me $250. I really don't think the service department had the customer's best interest in mind. I was told this dealer service department was the first one to have indoor AC for their techs. You'd thought they would treat the customer a little better but apparently no. I texted my salesman and he was shocked, too. He said he'd have a look and then let me know what he could do. I haven't gotten a chance to send him the picture yet. I think I will explore more to see if there is any Ford dealer with a better service department... read more

Terrible business practices, they try to tell you that a pre delivery inspection is just as good as a pre purchase inspection. I was told that they'd take the car I wanted for inspection if they had the time. After the car was inspected I was told that the salesman, Rick, would talk to the sales manager about fixing the issues that made the car I wanted dangerous to drive (bald tires, brakes rusted so bad the pads didn't make contact). No phone call, sold the car to someone else the next day (whoever bought a 2019 fusion hybrid on Wednesday 10/11/2023, you got screwed pretty badly). They don't let you put a deposit on a car or hold a car for ANY reason, they just want to sell the cars they have to people who will buy them without asking any questions for as much money as they can get out of them. I'm sure they'd be glad to have those people turn right around and come back to them for service on the broken car they just bought. This is not the Koons you think you know, the salesman told me there is new management and that's almost certainly the reason for all these terrible business practices. Any positive reviews from 2022 are people reviewing a different group of people, businesses shouldn't be able to have their rating propped up by the good work done by someone who came before them. I'd give them zero stars if I could. Don't buy a car here without getting a pre purchase inspection from an off site mechanic, or just don't buy a car here at all and hopefully businesses like these will no longer exist. read more