I thought I needed a new battery, and came in to purchase one and have it installed. An employee…read morecame out to test my car and make recommendations based on that. He thought there was life left in the battery and that it had likely died due to something with the engine or a light being left on. My car also had a check engine light and he ran diagnostics to see what was wrong and printed them out for me to take to my auto shop. He was knowledgeable, helpful and not pushy at all. As a woman, I stress about dealing with any car related problems due to the stereotypes in the industry, but this experience changed that!

Fred at AutoZone went above and beyond to help me with a stubborn battery that refused to come out…read more He worked through the cold with so much patience and vigor just to make sure a new one was installed correctly. He was persistent and I truly appreciate his effort. I'm extremely appreciative, and thanks to him, my car now has a reliable battery. I highly recommend this location because of service like his!

Terrible experience. I had to place an order and cancel because they didn't actually have it in…read morestock. Then I placed another order, only to have to cancel that one too because again--they didn't have enough in stock. To make things worse, the cashier checked it out before even confirming inventory, so I had to go back and return it. The website clearly showed it was available, but in reality, it wasn't. Do not go here unless you want to waste your time and get completely screwed over.

I like Advance Auto Parts in general because they offer auto parts that we can install/repair…read moreourselves. They do free alternator/battery tests as well as windshield wiper installations for free. The customer service is always hit or miss. I originally walked in asking if they can do a a battery/alternator test. He said yes, that he will be out in a few minutes and asked me to repark in front of the store. It took longer than 10 minutes for him to finally come outside. He did the battery test and said it's fine, but that it may not last much longer. I told him I would rather just have the battery changed and that I have one in the car. He was hesitant to install it in case it was the wrong battery, but I had purchased it from Costco and already knew it was the correct one. There is plenty of parking available, but they do share the lot with Gold's Gym and Dollar Tree (as well as other businesses), so I'm sure it can get busy. I'm giving 3 stars mostly because of the wait time. If I'd known I'd be waiting that long, I would've just gone to the other one on the way to my original destination.

sold me a car with a branded title. the thing was a piece of junk and a total nightmare when I…read morewent to get rid of the vehicle... sleazy scam artist... 0 stars

Do not choose this business!! Turn around, change your mind, go anywhere else. The management are…read moreirresponsible, immature, and rude. The 2 employees were nice and tried to help. Even at one point said they can't help anymore because there boss has to approve, they seemed confused as to why their boss wasn't trying to help resolve the problem! Basically, my wife purchased a Living Social deal for auto detailing for me and her dad, my father-in-law. We took our cars there on a Saturday morning and was not available for pickup until about 3 pm. My car was nice and clean, I was fairly happy. HOWEVER, my father-in-laws car was in worse shape than we brought it. It appeared that some type of chemical was spilled on the headlight covers and it marred and etched the plastic. The employee new something was wrong and was worse than we brought it. The manager was called in who completely denied anything was wrong, blamed us for trying to pull some kind of con, and refused to try to make it better. Instead, he told us that WE could pay about $100 each for a service they conveniently offered to "restore" the clarity of the headlights! After an hour of arguing we just left, no offer of correction or compensation. I contacted the BBB (Better Business Bureau) who tried to reach Titan, without prevail. In the meantime, unbeknownst to me, my father-in-law went back and talked to someone. They then called me and said they would rectify the problem. They did! They fixed his headlights and restored the clarity using their "service" at no charge. They did make it right in the LONG run, which is what they should have done the moment there was a problem, not 2-3 weeks later. BTW, the review from Pesho is biased. He is one of the employees I think.

All I can say is a good costumer service is the most important for any business. I called at 6:09…read morepm first thing he says on the phone is can "you hold" didn't even waited if I would hold or not for quick inquiry for a part that is all I need but it seem a like the person that answers the phone is so much busy near closing time and I waited but you can tell if that person on the other line keeps putting you on hold for three times it looks like his just killing time till closing.I hope next time this business costumer service will treat customers call better. Not my lost this business lost one customer today.

No one knows of this place. But it's there. If you have trouble, ask for Dave or Carlos. If…read morethere is a woman named Janice, she can help if your not asking for anything to technical. Anything sophisticated or rare, ask the other two. If your looking for it and if they don't have it, they will find it.

Pierre is a real gentleman. Trust him with your Landy. Very professional and communicative.read more

I've been taking my Range Rover to Pierre at 4x4 Land for over 10 years, and I can honestly say…read morehe's one of the best in the business. Pierre is incredibly knowledgeable, thorough, and above all, honest--which is rare and deeply appreciated. Whether it's routine maintenance or complex repairs, I always know my vehicle is in good hands. Highly recommend Pierre and the team at 4x4 Land to anyone looking for expert service they can trust.

I was very pleasantly surprised by Skyline Auto Body. I had a 2003 Chev S10 truck that failed…read moreinspection due to rust/hole in driver's side floor. I took my truck to two auto body shops and called another 3 in Fairfax. None of them would take the job. I called Skyline Auto Body and they asked me to bring it by. Yes, they would repair in 1 to 2 weeks and within my budget. In five days, they fixed it and had it inspected, cleaned the interior and exterior. I can't say enough of the work they've done. I highly recommend this company for your car repair. Tom P

Moe, the owner of the bodyshop, is very nice and very kind. My car new bumper has been replaced…read morewithin a day. He estimated by pictures I sent without coming to the body shop, then he ordered the part. Excellent service and price that are nowhere can be compared. I am very happy. This is my second times my car got repaired by this body shop. Strongly recommend!!

Greeted warmly upon entering. This location has a huge selection. My advisor Umer was absolutely…read morefantastic! We purchased a Hyundai palisades and we LOVE IT! Easy buying process and amazing customer service!

I went in for service a few weeks ago and did not have a good experience. I was told a service…read moremanager and the general manager would be told of my displeasure and I would definitely be contacted by the general manager if I sent in a written complaint. Since I did not receive a response at all, a review is warranted. My issue is with communication. I made an appt for 7:45am, but decided to drop it off the evening before but write down that I made a 7:45 appt. I got a text confirming receipt of my car at 7:50am. I text at 10am, 10:35 and 11:25 asking for an ETA. I called 4 times between 10-11:30, hung up on once. When I finally talked to the service advisor he told me other cars with owners waiting come first. I asked another service advisor and the cashiers if that was correct, they all said no. I had an appt at 7:45, should be no more than 2 hours. I didn't get my car until after 12:30. Asked for a service manager. Was told he was at lunch. The cashiers told me to fill out the form and the GM would definitely call me. No call. The service advisor had written on the paperwork that I said need by 12pm. I never told him that. I told him in my third call to him that I made the appt for early morning because I don't have all day to wait for my car. They have now lost two customers for service since my husband and I both have Hyundai/Genesis, and we will be looking for another place to service our cars. Communication is just as important as service. It is no wonder there are so many bad reviews. I asked them if they knew they have terrible reviews. They did. Not doing much to turn that around.

WOW PATRICK IS ALL THAT AND MORE…read more After misplacing a car key which required the vehicle to be towed, I contacted Toyota dealerships in Camp Springs, MD and Alexandria, VA, where I learned there was a major backlog and that the key had been discontinued for select models. Faced with limited options, MOM strongly recommended that my vehicle be towed to Patrick at Ourisman Chantilly Toyota, an advisor she trusts and that recommendation proved invaluable. Over the past year, my experiences with several service representatives at other dealerships had unfortunately been marred by unprofessionalism, unresponsiveness, poor communication, and little to no follow-through, so expectations were guarded. This vehicle holds significant sentimental value for MOM following the loss of Tonya, my sister, on June 28, 2024; Tonya left explicit instructions that the car be taken to Patrick for any care needs, making trust essential. Patrick was prompt, genuine, and immediately put us at ease with his warm, contagious smile; he took ownership of our concern, proactively contacted a locksmith due to the discontinued key, proposed practical solutions, and followed through on every commitment. He also went above and beyond by offering a complimentary ride from my MOM's home to pick up a loaner and ensuring the vehicle was well cared for, including routine maintenance and attention to an intermittent issue. One word to summarize MOM's experience: "WOW!" If you're looking for an advisor who truly shows up for customers, Patrick is the one.

Found my self back at Ourisman Chantilly Toyota for another vehicle. I had a great experience with…read moreMahsa during my first purchase and worked with her again when I needed to buy another vehicle. She was extremely helpful and patient. Would highly recommend working with her. The rest of the team, including Poya and Mo made the whole experience smooth and easy. Highly recommend checking them out If you're looking for a new Toyota!

Trying to connect with Acura Service department to schedule an appointment to take care of a safety…read morerecall issue on Acura Integra and nobody picks up in the service department after several attempts. Disappointing.

I purchased a 2023 Acura MDX in late March from Pohanka. Jason Smith was the sales Manager who…read morehandled my sale. Wonderful service from Jason and the team at Pohanka. This is my third MDX that I've purchased from Pohanka. I highly recommend Jason!! He listens to YOU and he doesn't have that forceful pushy salesman. Go see Jason.

do not get anything from these guys. i bought an engine from them that they installed. they ruined…read moremy transmission and car now doesnt run. they dont have negative feedback here, so 1 star is way toooooo much for them. they dont have a mechanic, so they ask different mechanics to work on cars, hence no one knows what the other did. save you money and time and go somewhere else. Poor service and lack of knowledge on working on engines