it was my first time buying my own car, I got an Audi A3 from here and the deal was better than I expected, i didn't know what to expect being a first time buyer but they made it a breeze. I bought it used but it looked brand new and smelled brand new and my family thought it was brand new too. Everyone was very welcoming and helpful and the manager is awesome . I really appreciated Jacob driving my car home and dropping it off because i had to go to work and it made the day much easier for me. Thank you Jacob. I love my new car!! Highly recommend this dealer! read more

We had an appointment to test drive a car at 11:45. We got a call to confirm our appointment at 11:30, but when we arrived were discovered the car wasn't at the dealership for us to test drive and wasn't going to come back until the next day. Terrible customer service - we drove from Herndon and I took off the AM from work to test drive. We will not come back. read more

I wished I had looked over the reviews before stepping into this Car Dealership. What a horrible experience!!! I was lied to by one of the financial managers about the car I was looking to purchase. They employ the old "Bait and Switch", I was told the seats in the car were leather on several occasions only to read from their own materials that the seats were a leatherette. I was told the car had a Turbo/Hybrid engine, but the car did not! Do not Walk, Run from this Car Dealership!!! read more

I cannot say enough good things about this dealership. My salesperson Jacob went above and beyond to help me find a vehicle that fit my needs and price range. There was absolutely no pressure, and I appreciated their honesty throughout the process. The finance team Michelle &Brian explained every detail clearly and worked hard to get me a great rate. The General Manager Bobby went above and beyond and was so knowledgeable & professional. I was Very impressed. This has been the best dealership experience I've ever had, and I will definitely be sending friends and family here." read more

I got a warranty on my Camry Xse when I bought it from these guys it's been year and 7months and the bettery is not Gud I called the service department they said I don't have warranty I will call you the next day to let you know. It's sat and I'm tryna get in touch with them I callled 7 times already and they haven't answered my phone. Yall are open from 9am to 8pm what's is going on yall? read more

Auto Giants - Car Dealers Near Me - Manassas, Virginia

Auto giant just an update for the general public I sued you guys in small claims court and won my money was refunded to me you guys suck don't go here and if you do have your own finances in hand when you walk in. I had to sue you guys to get my money back read more

I give zero stars. I found a car which I loved from the pictures and decided to make an APPOINTMENT. I was reminded of my appointment multiple times day of and on the day. I was running late so I gave a heads up. Then was called back immediately from a different person checking to see if I was still coming (no communication there between people). Once got there, mind you I live 45 min away, my dad who lives in Manassas met me there. I'm met with small talk from the manager who told me that the car was not there but on a demo drive, but we could take a look at my trade in. NO. How was the car not there? NO ONE TOLD ME THE MULTIPLE TIMES I SPOKE WITH THEM THAT THE CAR WAS NOT THERE. This place is horrible. I highly recommend not wasting your time like they did mine. read more

I came here to have some repair work due to a recall. Truth is that it was closer for me to go to Ourisman Mitsubishi but the service there is so awful that I would rather be punched in the face by Mike Tyson wearing brass knuckles than go there. The service at Auto Giants was far different. The folks at the desk were quick to ask what I needed and pointed me in the right direction. I was there early and the arriving employees were very nice (though I wish they were a tad bit more careful with their COVID protocols). I left my vehicle with Auto Giants and went to walk around the strip mall next to them (the staff even suggested I go to the deli). After finding some interesting places to buy stuff I didn't need, I received my vehicle and they even put air in my tires. Even though this is slightly out of my way, this place is worth it in comparison to the alternatives. read more

I cannot rave enough about this dealership. Daniel, Sherif & Brian made my car purchase very easy. They worked with my credit & were extremely professional, polite & courteous. I look forward to working with them again. If you need a car this is the place to go!! read more

I get my Outlander serviced here regularly, and the Service team has always been great! I get an appointment when I need and the service is quick and high quality. I purchased the Outlander here as well and had a very positive experience on that side too. I definitely recommend this dealership! read more

If I could give them no stars I would....so consider this a Z E R O (0) STAR RATING FROM ME.... This company has an awful track history with me and I am sure I am not the only one. They messed up my title by putting my hyphenated last name on my paperwork in which I showed them my current court documents stating otherwise and they reassured me the title was only in my current last name. Well the car was totaled in a car accident in April 2022 and guess what? They messed it up and I had to have a discussion with my insurance carrier about how irresponsible this car company is. The current issue with that car being totaled is again a nightmare dealing with Auto Giants of Manassas. They are withholding my GAP insurance refund check hostage and they are constantly making petty excuses and we are playing the "he said, she said" game. GAP ins company states they do not ISSUE ANY CHECKS only sends out an email to the dealer to say for them to issue a refund check to me. This started in April and in beginning of May I called Kim C. in accounting and I was told that the GAP ins co. mailed a check and it would take 2 weeks for them to receive it and 2 weeks for someone in the dealer to sign it...WOW...really?? 2 weeks for the dealer to sign...but ok...here we are and tomorrow is July 1st and no contact from dealer or their accounting dept. either. Philip Koudellou, the GM there showed an effort to get to the bottom of why I had not heard from anyone and then again, a week later and nothing from anyone. I now realize why he "tried to act like he cared". Someone was buying a car as I was in there very frustrated ad it was all a front so I did not have to really blow my gasket in the dealer and make them look bad. B U Y E R B E W A R E !! Shop elsewhere for a car, this place doesn't care about anything other than fattening their wallets and then you get the headache in the end...especially when they owe you money. read more

Writing for my dad. He got approved for a car then suddenly they call saying they are going to take it away even though he has proof of money in his account. Due to an injury he got from an accident. First when we got there they said he didn't need a co-signer but now they are saying he does and that they want $1000 more. We have expired paper tags. He needs to get to work and driving with a car like that is not ok. They told him "cops don't stop for that really." Yet he has already gotten one ticket due to having to go to work. I find it ridiculous and a bit suspicious. read more

Wow great group of people to work with specifically Bobby and good ole tony boy Woo hoo we r rolling now read more

Auto Giants - Car Dealers Near Me - Manassas, Virginia

The worst experience you can have ever! The customer service is terrible. Tony was the one "helping" me look around for cars but he was really rude and disrespectful, he didn't give me any options at all and everyone there told me lies about giving my information and not being affected my credit score because it did affected it and I asked twice and they said no. What pissed me off was that I showed them the features of the car I am looking for and then they said they couldn't do anything , and they couldn't go to the next step if I didn't have a car in mind. I immediately told them I was so disappointed since the person that called me told me to get an appointment without any compromising just to look around and I drove a long distance not to waste my time. They had cero interest and effort in showing me cars. And after they saw I was really mad they ended up just showing me 3 cars but with the worst attitude. At the end, when we went to say that we were leaving they had the nerve to ask us the reason why we didn't get any of the cars, when Tony literally told me that if I didn't have any rush for looking for cars, when I get back there I wouldn't find the car. Please don't waste your time with these people. read more

Auto Giants - When we asked the reason why it has no warranty Tony said all of the cars have warranty. We don't know what to believe. - Car Dealers Near Me - Manassas, Virginia

I'm really disappointed with the service department. My wife has had a broken arm rest for weeks. We finally took it to the dealer and asked them to look at it, after two hours their suggestion was to use gorilla glue. I took it home opened the armrest to determine that the manufactured bolts that was holding the armrest to the chassis of the vehicle was in adequate and cheaply made. The dealer said that the warranty would not cover this and that they've never seen that happen before. If they would have taken just a few moments to actually open it up and look they would've clearly seen what was wrong. I went to Lowe's and purchase four screws with washers and reattached it, works perfectly now. This goes to show you that they will tell you anything you want to hear to get you to buy a car, but when you take your car to them for service this is the type of service you get, so sad read more

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10/26/19 Met Carlos at Auto Kings yesterday. I met him talking to my wife after getting some pictures of the lay out. My wife's car needed to have some recalls repaired and while we were there, we checked out the Mitsubishi Outlander 2020. The SUV drove smoothly and was very quiet when on the road. I didn't hear any outside noises as we drove on the back roads to Denny's. We arrived at Drnny's which is quite close to Manassas Mall. I also saw the back way road to the mall I have been to from another direction. We decided th o drive back there later on. I don't think Carlos would have gotten in trouble if he had joined us, but we didn't take that chance. I learned that before he was sales man, he use to be a supervisor at a fast food restaurant. He saw a hig driving a car that looked out of place to Carlos and the guy about it. The guy explained he sells cars for Auto Giants and that he should stop by. A day later when Carlos did not stop by, Carlos ended up seeing the guy again. The guy said " I didn't see you yesterday, I expect to see you at the store today." The guy turn out to be the manager of Auto Giants at the time. Carl oi s ended up joining the team and what a great team from what I have seen. I did not feel pushed into anything and the environment was warm and friendly. We did not go for the Mitsubishi 2020 Outlander yesterday, but we might look into it a a later date. I got the head manager's card and added Carlo's name to it. We will be asking for him when we return. read more

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so I will begin this whole process with, I knew it was going to be difficult because my credit is in rebuild mode. I had been all over the place just looking and test driving and talking numbers and looking at my budget and how much for a down payment. once you start looking online - your phone number ends up everywhere - I got a phone call from a man named Stefon who said he was with the dealer in Manassas and he could get me approved blah blah. it was Thursday night at 7:45pm. they close at 8pm so we agreed to meet the next morning , I would just go to work late- I just didn't want to waste my time walked in to the Building only to learn the guy Stefon was online guy only not a sales person- just a person who calls over and over and says whatever you want to hear to get you in the building. my salesman was David nice enough, but I said what I needed and where I needed to stay for my budget- and that kept getting pushed and pushed I don't want to get approved for a car to only have it repoed a month later. I now what I have that I can spend monthly and I can't go over that not even by a $1.00 anyway. David gives us three choices of 2024 cars- wasn't even looking for that I was looking at 2000/2008 /2012 cars but the up-sale is real- no problem if the payment will be where I need it to be. yeah yeah. it's good. let's drive it. so the car was for my daughter - who now has her heart set on this car - because she has been giving choices and because she was told we will leave with a Car she was over the MOON- well until they said we need more money down- we need a co signer I didn't have more to put down- and I am too old to call my MOMMY to co-sign - I knew my screw up with my credit- so hirer Interest but whatever- 6 months to 1 year- on time payments go refinance. no big deal- no pressing for $3000 down instead of the $2000.00 I had with me and could use. the ending- no car but the prize I did get was with a heart broken teenager who went to looking at very old cars to then sitting in a 2024 car and dreaming of all her adventures and talking about them with our salesman - laughing and joking- and leaving crying and sobbing- THANKFULLY ANOTHER DEALERSHIP CALLED and she has a car - she is over the moon happy I wasn't going to even leave a review- until this dealership wanted to start blowing up my phone this morning- I did not even answer the first time - but when it rang 2 minutes later- I answered - I was just trying to say- just leave me a lone- but no you can't even do that - you gotta blurt out YOU'RE APPROVED !!!! just $3500.00 down -- not sure what part of I only have $2000. 00 for the down payment he missed yesterday- but nothing changed in 24 hours with what money I had available.. KEEP LOOKING THERE ARE PEOPLE OUT THERE THAT WILL WORK HARD TO GET YOU INTO A NICE CAR AND WORK WITH YOU. even if your credit is bad and you don't have a huge down payment and if you refuse to ask mommy to co-sign Thanks to ELI from a DIFFERENT DEALER to get her on the road read more

This dealership was the closest to me that had an appointment available within the next two weeks. It's about a 40-60 minute drive from my house to get here and I was given a 2:30 PM appointment over the phone from a pleasant service worker. That was my only pleasant experience with this company. I arrived about five minutes early and was told I was going to have to wait another 2 to 2 1/2 hours for my service. For reference I was only needing an oil change and inspection (an hour job at most) and had an appointment scheduled where I was never told before hand of any waits like this. I would understand if I was a walk-in, but to have an appointment absolutely disregarded is disgusting. I asked to reschedule and the man said "well even if you reschedule our average wait time is still 1.5-2 hours every single day" I had him clarify, even for appointments? Even for appointments. Every day. 1) that is absolutely ridiculous. 2) I most certainly should have been notified over the phone so that at the very least I could have found someone to follow me there so I wouldn't have to wait at the dealership OR come prepared for that wait time. AND I had left my dog in his kennel at home and try not to be gone for too long. This dealership acknowledged that they knew they were one of the only dealers in the area and still failed to inform me of these important wait time details. If Jiffy Lube can honor my appointments and get me in and out in 15 minutes (while having a heavy customer base of walk-in appointments) then a dealership with a primarily appointment based service department should be able to work MUCH faster. I am disappointed and my time is wasted. Disgusting business model. read more

So I will begin by saying that I am credit challenged and had to go to this dealership to get a car. I am stuck in a terrible deal and will never get out . The only car that they said I could get financed for was a 2019 Chevy Equinox Premier. Check engine light went on and I immediately called the dealer because I knew I got a warranty and they said to bring it in . The earliest I could make an appointment was for 9/27/23 , four days after the check engine light came on . During those 4 days the check engine light turned off but I did go get a diagnostic from Auto Zone before the light went off. Showed up to my appointment on time , told a Albert Sanchez that the light was off . He first acted like I committed a crime cause the light was off . He than didn't want to deal with it cause it was a Chevrolet and the are a Mitsubishi dealer . I bought the car from their location, so they should be able to work on the car. So after some other guy, didn't get his name, said we will look at it. Of course because the check engine light went off , they had to charge me 150 for a diagnostic check . Came back and said they had to start with replacing the spark plugs for $500 and that might be the answer or it might not . Oh by the way the warranty that I made sure I had and paid for when I bought the car, doesn't cover any of this . Albert was rude , condescending and not great to deal with . The other guy wasn't much better and I know they were trying to put the screws to me. read more

Classic car dealer bull****ers. Gave me an appointment to see a car which they knew they'd already sold, just to get me in the door and try and hawk some other cars Appointment was made by an employee who I was told didn't even work at that location...time wasting liars. Stay away. read more

The receptionist Kendra was really rude she hung the phone up on me they lie to you to get you in and when you ask important questions they heng the phone up on you. read more

Do not trust in this dealer please. Auto Giants i9n Manassas. Is not true, don't believe in this dealer. I went to this dealership because I saw the Facebook advertisement listing the 2017 Honda Civic LX Sedan 4D and 2017 Toyota Camry LE Sedan 4D for $10,000 each. Unfortunately, it appears that the advertisement was a misrepresentation. Upon arrival, the dealership attempted to sell me this car for more than was advertised before typical taxes and fees and refused to respect the advertised price that got me onto the premises. Suffice I to say, I am extremely disappointed. read more

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They should make their payment system more efficient. I sold my car to them, they said the check will be ready in two days for pickup. To save another trip, I asked them to mail it to my address. Which they did but it didn't arrive in 10 business days. The manager canceled the mailed check and made the new check within one day. I had to go back to pickup the check. read more

I came here because my old car had finally gave out on me, so suddenly I was in need of a new car to get back and forth to work. I knew of this spot so called them up and they were able to get me in with an appointment next day. I wasn't too hopeful since I don't have they best credit but to my surprise and thanks to Kevin I was able to get a car. Unfortunately, I couldn't leave with it due to some hurdles on my end but he was able to pick me up from work the next day with the car! Everyone there was super patient and friendly, even when I had them stay after hours. Because of them I was able to get a new car just in time for Christmas. read more

Manipulative, Distasteful, Dishonest and Very Terrible Customer Service I was referred by aalla friend. I was a bit skeptic and decided to give Auto Giants a try. I filled out the information on line. A few minutes after I received call and a text and the calls and text kept coming. After speaking to Alexis and Christina they told me that I am guaranteed to walk out with a car. I explained to them that I don't have a car and I would have to Uber to the Woodbridge location. I explained this to them over and over and they insisted that I go that I will walk out with a car. Give them the benefit of the doubt and went to the Woodbridge Location. When I got there David was the sales person who worked with me. Again he guranteed that I will leave with a car with a downpayment of a DIME which was the special they advertised. After sitting there for 2 1/2hr I was approved and I was ONLY approved for a Mistibushi Mirage. Then he came back and told me that they don't have the car on the lot and they have to get it from another dealership. I asked David if he can't give me something else within the same price range and he rudely said NO. He said that when they get the car I will have to come back. So I left WITHOUT A CAR spend another 20.00 to get home and I have to spend another 20.00 to go back. This is un acceptable and Auto Giants clearly is not living up to thier promise to thier customers. Its very distatesful. Take your down payment and business else where save yourself the hassle. read more

Unprofessional! Refused to tell me price of car I was interested in. Never before had this happen at any carlot! Visited the woodbridge location this weekend and I will never do business there nor will I ever recommend anyone to do business there. The sales guy was extremely unprofessional and did nothing but talk over me when I was addressing my needs and wants. Only thing he wanted to do was run a credit application. He did not show me any cars or talk about any cars beforehand. read more

So sad...i was a first time buyer and they priced me more than new car for 2 year old car. They are cheater,liar and fraud. read more

If I could give no stars I would. Stay far, far away from this place. I'm 100% sure they have told so many lies at this point they don't even know the truth is. My nanny went here as a last resort to get a much needed car since she has no credit history. These vultures prey on the desperate and those who think they have no other choice. Their scam is simple. They will make you think that you qualify for a loan. Going back through all the damning evidence is a picture my nanny took of the summary offer page. Looking at it again I notice it's for SOMEONE ELSE! Yep, they made her think she qualified for this great deal by giving her someone else's offer. Then they had her sign the SHADIEST "official" forms I have ever seen. (Oh, also going through all the paperwork they filled out her ENTIRE application WRONG.) I'm sorry, I got sidetracked. They make you think you got a loan. You drive off thinking, "thank god, I got a car." Unfortunately you can't thank god when dealing with Satan's minions. Otherwise known as Mike. He will start calling with "issues". They will lead up to them telling you the loan was rescinded! Bring back the car or we will call the police! That's when the intimidation, threats, and extortion start. "Hand over $1,000 in cash or the keys! Your choice!" Some poor person think they have no choice and give them what little money they have, only to get their cars taken later. After this utter scam and mess happened we thankfully found a legit dealership in Fairfax, a great Kia dealership. Their salespeople worked their butts off to help my nanny out. She is now the proud owner of a new 2017 Kia Optima. And now she also knows the difference between a legit sale and a scam. Stay FAR, FAR away. It's not worth it. If they don't take your car away then you will wind up with a year old car that has 55,000 miles, major issues due to an accident, and a non-valid warranty since they slip in a "as is" form. Also, they can dispute this but we have actual proof. Paperwork, text messages from the dealership, and threatening and harassing voicemails. read more

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Horrible experience. I asked them many times before I came in if they could do the price I'm offering cash. They said they could to get me in the door. When I got there they tried selling me a stock standard 2020 Mitsubishi mirage for more than Mitsubishi's website shipped and delivered to my house. When they finally came down on their price it was the just a couple of discounts that were on the website. There's no point going in. They're trying to sell cars for more than MSRP and get you to take a high interest loan. I don't understand when someone offers you cash and a fair price you don't sell the vehicle. I got a similar vehicle from the Chevy down the street the next day.... Just skip this place read more

I suddenly needed a new car in order to get to work regularly, and was nervous going in somewhere that wasn't like a "regular dealership"- Ford, Hyundai, etc... my credit is shot and I didn't think I'd walk out of here with a car, but they made it happen! Hugo was such a good time and was great to work with. When it's time to trade up I'm definitely going back to him! read more

Awesome customer service! Everyone friendly and polite. They truly will work with you and find a way to get you into a great car that's within your budget, even if you have problem credit. They make it so easy! read more

This is a new dealership that opened up in Manassas off Liberia and Euclid. I decided to check it out since it was Memorial Day weekend and I was in the area. The dealership was busy, but I was greeted quickly by a salesman. I just wanted to take a look around and I thought they had a great inventory of used cars in an affordable price range. Unlike most dealerships I've been to, the salesman was not pushy and patient as I test drove a car. I didn't purchase the car, but I think I will definitely be back in the future to get a vehicle from them. They also mentioned that they have a Finance Department, if I needed to finance a purchase in the future. They mentioned that in the future they will be opening up a Service Department. Manassas has tons of dealerships, but I think the folks who worked here were very professional and friendly compared to other dealerships in the area. I would recommend this dealership if you are looking for an affordable used car. read more

I could not believe after spending 6hrs trying to get a car and still being told I would have to come up with more cash even through I had 2 co signers was very in professional. Then the Audacity to call me or the following Monday and say listen maybe we can work something out but then just being played in the game that kept me waiting for another four days I called constantly and kept being told we are working on it don't waste your time going there believe me it's not the commercial that they try to sell you good luck read more

Don't waste your time here. I walked in here with a few thousand in cash ready to go and as soon as management realized they couldn't scam me, they chased me out. I walked in and told the salesman, Carlos and Anastasia, exactly what I was looking for. They both seemed new and tried to be helpful. But as I sat at the desk, 10 feet from their managers, I could hear a team of staff people reviewing my information and being extremely rude and disrespectful. I walked over and stood nearby thinking they'd get the hint that I could hear, and maybe they'd stop blatantly talking about me, but nope. Instead, a manager took me in the back and did not listen to any of my needs. The manager was curt, disrespectful, aggressive, pushy, and honestly-- hostile. They lost my business and the business of my family, friends, and coworkers. I had 10k cash. This place is a scam. Carlos and Anastasia- y'all seem nice, get out of this place while you can! read more

They are absolutely horrible! We did a excellent review when we were there cause the man insisted us to do it immediately but they pressed us into a buying a vehicle without a LOAN being completed. Two weeks later we're getting non stop calls about how they can't get the loan for the car and if we didn't return the car they'd report it stolen. Seriously? We paid for it and have a contract. Well my husband did there job contacted the bank that was apparently helping get a loan and he contacted his HR . They are THE MOST UNPROFESSIONAL COMPANY ! I see why they changed there name from eastern motors DO NOT GO TO THEM . read more

Auto Giants Manassas Service Dept( Sam Samha & Ahmed EL-Hage & team) is the Best!! Their men who you can trust. I will only take my vehicles to them from now on.. Great professionalism & customer service.. read more

I am a Dealer and bought a vehicle through an online auction. The vehicle they sold me had no disclosed rust and pictures were taken to obviously hide the severe frame damage. Called the auction and the GM, Darren, and they would offer no help. If they will do this to another dealer, imagine what they do to customers. read more

Auto Giants - This truck is junk. Auto Giants Mitsubishi Sold at auction with no rust disclosure. Will make no concessions. - Car Dealers Near Me - Manassas, Virginia

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My niece and I were driving to the mall and stopped to see what was available. It was a great decision. Allison, Tom and the rest of the staff were knowledgeable, professional and honest. They listened to our concerns and was able to get us a great, reliable car in our budget. I would highly recommend this dealership, (Allison is my girl!) and will be coming back when I'm ready to buy myself a new car. read more

Auto Giants - The Perfect Car - thanks Allison!!! *queue Lizzo's Good As [Heaven]* - Car Dealers Near Me - Manassas, Virginia

Customer service at autogiants is incredible. This was my first time financing a car and CHAZZ and Mike went above and beyond to make sure I was satisfied! They took care of everything I needed (detailing, polishing etc). I am very satisfied with my purchase and couldn't be more thankful! CHAZZ is the best! He even got me 2 gift cards for the gas !! Thank you so much for all the support!! read more

If I could give no stars I most certainly would. This place really dropped the ball. They allowed my temp tags to expire so I'm forced to drive on dead tags as of 5/8/18. I was told that it would be 4 more weeks until I could get my tags. Who likes getting tickets from the police for dumb stupid stuff like this. I have a perfect driving record and these people want to mess that up. No one could tell me or no one wanted to tell me why until i called the tag service myself. The tag service response was we notified auto giants 5 weeks ago that a crucial piece of paper was missing from my file and they couldn't complete my application and no one from the dealer cared. That's something they could have done but no one at auto giants lifted a finger to help me figure out what the hold up was. Take your money somewhere else. These people obviously don't Give a shit about their customers. read more