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    Red River Partners

    3.5 (65 reviews)
    Closed 9:30 am - 6:00 pm
    Updated 1 month ago

    Services - Red River Partners

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    Rizma W.

    4.5 stars! I needed a new truck in a hurry. The day before, my mechanic told me that my motor was shot and that it would be about $6,000 to replace the part. The truck itself wasn't even worth that much. It was time for some new wheels. After fruitless visits to my local dealerships, I decided to use the Internet to expand my search. I found a few vehicles I liked on AutoTrader, including one from Auto Trademark. After visiting another dealership in Virginia with no success, we made a last minute appointment to do a test drive here. Jeannie was more than happy to accommodate us on short notice. When I pulled up, admittedly I was a little suspicious. I'd never purchased a vehicle from a used car lot before, and the unassuming appearance of the establishment made me more than a little apprehensive. It was a bit more minimalist than I expected, but I'd come too far to be put off by a lack of aesthetic appeal. The truck was waiting for me when I arrived and I was given as much time as I needed to check it out before my test drive. Even better, there was no sales rep hounding me as I did so. When it was time for the test drive, they pulled the vehicle up to the front and let me test drive it for as long as I wanted; again, with no sales rep. I was able to push every button, check every feature, listen for anything that sounded out of the ordinary...all with no distractions. In short, I loved the truck. Way more than I expected to. I loved it even more when I found out that Auto Trademark was running an internet special, which gave me $4000 off the sticker price (including an extra $1000 off because I brought my own financing)! At first, I thought this was too good to be true, but Jeannie explained how they obtain their inventory and how this truck was there a little longer than wanted it to be, saying that they needed to make space for new inventory. I noticed a small scratch on the back of the truck and asked if she would be able to take a few dollars off of the price. She asked the manager, and he agreed. No haggle, no hustle, no headache. I could hardly believe this was real. During the process, I never once felt pressured or felt like I was being taken advantage of. This was the exact opposite of the stereotypical car dealership experience I'd been dreading. On the contrary, Jeannie was a pleasure to talk to, and the purchase only took as long as it did because we spent so much time talking and laughing. She gave me all the time that I needed to read each and every disclosure carefully. She never pressured me to 'hurry up and sign', and she was able to answer all of the questions that I had. After the deal was done, she came out to help me sync my phone with the truck's Bluetooth. She also gave me a coupon for a 3 month free trial of OnStar, and another for XM radio. Sweet! The only reason this is not a 5 star review is because my car was not cleaned at all before they gave it to me. The interior was clean enough, but a quick trip through the car wash while I was signing the papers would have been great. Driving my shiny new truck would've been a nice way to conclude the transaction. Instead, I drove my dusty new truck to dinner to celebrate a successful end to a short, but stressful, vehicle search. Jeannie, I'll be looking for you again the next time I need a new ride!

    Our new ride!!!

    What a wonderful experience from the moment we first arrived. Mr Greg was attentive, kind, and understanding of our needs. It felt more like talking to a friend than someone we just met. We looked around at other places in the area, but we kept being pulled back to Mr Greg and Auto Trademark. We couldn't be more thankful for his help. I highly recommend using Auto Trademark

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    Review Highlights - Red River Partners

    We looked around at other places in the area, but we kept being pulled back to Mr Greg and Auto Trademark.

    Mentioned in 8 reviews

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    VINS

    VINS

    3.6
    (26 reviews)

    A great car buying experience. Kyle was super easy to deal with, and the buying process itself was…read moresuper fast - I was able to test drive the vehicle and do all the paperwork in less than 2 hours...which compared to every one of my previous car buying experiences is incredibly short. They make everything easy, and are super nice along the way.

    Went in to help my friend with his purchase, the salesperson Danny was deceptively kind. He shook…read moreon the listed price without the $1.5k add on for "refurbishing", coming out to roughly $27k total. Going forward in the process for purchasing the vehicle, the dealer added in a $4k extended warranty in the paperwork without our consent or explanation, pushing the total 1.15x to almost 31k. They proceeded to ask us to sign a stack of ~20 papers and said these do not need to be read through because it was just making sure we agree to the final price which was what was shook on. Nowhere had they mentioned they were going to add $4k onto the price. It was hidden several pages in, and in very fine print. Extremely scummy practice, especially when a price was fairly discussed and agreed upon between the two parties. We are now figuring this out while refinancing the car, and all of our calls to VINS are being completely ignored. We had to track them down in person to get this settled, where we had to ask them for the original paperwork we shook on (it had the $27k price). His coworker, who when greeting us, told us that they save them that day and anyways had it on file online. Yet when redirected to our original salesperson, Danny, said "Oh we usually shred those papers" when during our original meeting he said they save these papers as well. We ended up talking to the manager who brought up the papers and immediately realized we just wanted this extended warranty off, which he finally did. They have yet to send the warranty refund check to the loaned bank after almost 2 weeks from our confrontation. We had to go in ONCE AGAIN in person to ask where this check was and received their usual excuse: they "just received the check". The car also had rust on the top of the back doors from pooling behind the door seal. The dealer agreed to schedule us to clean this up in the following week yet did not schedule us. We called in several times for this rust and they have yet to schedule. To get this solved, we had to track them down in person twice: once to get them to order the paint for the car, and the second to get it done. Scummy business practices and not holding to an agreement, especially shaken over a paper, is not a good look on any enterprise. I hoped that dealerships moved away from misleading their customers. Unfortunately vins had let down that hope.

    Red River Partners - car_dealers - Updated June 2026

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